Background and Review of Literature: COVID-19 is a devastating illness that has detrimental health, financial and emotional consequences. Healthcare providers are utilizing questionnaires such as the PROMIS-29 form to help guide management of long term symptoms. Calling patients prior to their appointment as a reminder to complete their forms has proven to increase patient compliance with form completion. Purpose: The purpose of this quality improvement project was to increase the PROMIS-29 form response rate prior to the COVID-19 recovery care appointment, in hopes of improving care for patients living with post-COVID-19 conditions. Methods: This project was implemented at a large Midwest healthcare organization's primary care clinics. The Doctor of Nursing Practice (DNP) students called patients within 72 hours prior to their appointment, to remind them to complete the PROMIS-29 form on their MyChart portal. Implementation Plan/Procedure: The DNP students completed HIPAA training and utilized a script provided by the large Midwest healthcare organization when calling patients. A weekly report was provided by the community partner that includes a list of patients who needed to be called, according to the "post COVID follow up" visit type. The DNP students traveled to the large Midwest healthcare organization's administration building to conduct phone calls. Pre-intervention and post-intervention surveys were sent to the providers to determine the success of the intervention. Implications/Conclusion: Various project limitations impeded the ability to determine the success of the intervention however, the project proved helpful in determining that other reminder modalities may be of benefit to explore in the future. Keywords: Patient, Remind, Phone, Text, Email, Call, Form, Paperwork.
Read
