.1...“ -v_v O ‘iljg- .'T'- \ l’."‘. ' O ‘:‘ ‘ I. ‘ "‘1 ‘1 0 V lf‘ :0 H.-. 1%.}... C b .o’I\J._.\d.' ' I T A STUDY OF THE FACTORS THAT co +_.§ . - - A is 1 TO THEIR FTNANCIAL‘ succsss " __ ' - j _ Thesis for the Degree am. .5. ’ ' MTCHTGAH STATE UNIVERSITY _ ROGER DEE MURRAY ' ‘ e . 1974 ' _. .. v- -.O(.o‘»o.‘ -o o-‘ .p‘ '0 J'Jll'. — HHHH HHHH Em R y L Michigan State - J ”T???” M ABSTRACT COMMERCIAL CAMPGROUNDS IN MICHIGAN: A STUDY OF THE FACTORS THAT CONTRIBUTE TO THEIR FINANCIAL SUCCESS By Roger Dee Murray The number of commercial campgrounds have increased phenominally in Michigan since the early 1950's and it would appear that this growth will continue through the 1970's. One of the factors that has influenced the development of commercial campgrounds is the highly reported inadequacies in the supply of governmentally owned camp- grounds. This reporting plus the apparent attractiveness of the lifestyle of campground managers has generated a large interest among potential investors to study the feasibility of commercial campground development. The basic information to make an investment decision is for the most part not available. A number of studies Roger Dee Murray on the commercial campground studies have been made in other states but information has not been gathered on the Michigan camping industry. The purpose of this study was to identify some of the facilities and programs that con- tribute to the financial success of commercial family campgrounds in Michigan. These indexes were developed from previous studies on commercial campgrounds in states other than Michigan. The indexes are a combination of variables that had been identified as being correlated with successful campgrounds in these studies. These variables were grouped into three indexes to test the hypotheSes. The hypotheses that were tested concerned: (1) physical and locational factors, (2) recreation programs and facilities, and (3) managerial skills. A questionnaire was mailed to all commercial campgrounds to gather information to test the hypotheses. The information from respondents that indicated that they had been in the campground business for three or more years was used in the study. The hypothesis that the sum of the frequency of occur- ance of specific physical and locational features for an Roger Dee Murray individual campground will be higher for financially successful campgrounds than for financially unsuccessful campgrounds was found to be significant at the .05 level using the Chi—square test. Neither of the other two hypothesis concerning recreation programs and facilities and managerial skills were significant at the .10 level using the Chi-square test. Campground owners did not appear to have put any emphasis in developing these areas. The mean frequency of occurance for the recreation programs and facilities items was low when compared to the physical and locational items. It would appear from the information given by the respondents that the overwhelming majority of campground owners derive satisfactions from operating their camp- grounds other than the financial returns that they receive. The majority of the respondents indicated that their business was successful even when their financial returns indicated that this success was not based on financial returns. From the results of this study it was recommended that the commercial campground owners should concentrate Roger Dee Murray on developing their recreational programs and facilities and their managerial skills. Once the basic campground facilities have been fully developed these two areas appear to offer the greatest opportunity for a commercial camp— ground owner to obtain an advantage in the market place over his competitors, whether they are publically or privately financed. COMMERCIAL CAMPGROUNDS IN MICHIGAN: A STUDY OF THE FACTORS THAT CONTRIBUTE TO THEIR FINANCIAL SUCCESS BY Roger Dee Murray A THESIS Submitted to Michigan State University , in partial fullfillment of the requirements for the degree of MASTER OF SCIENCE Department of Park and Recreation Resources 1974 . v; (‘0 TABLE OF CONTENTS (5 Chapter Page I. INTRODUCTION . . . . . . . l The Problem . . . . . . 4 Hypotheses . . . . . . . . 6 Definitions . . . . . . . 7 Research Design . . . . . . . 9 Limitations . . . . . . . . 9 II. CONDUCTING THE STUDY . . . . . . . 13 Developing The Study . 1 The Questionnaire . . I Data Collection . . . . . . 20 Index Development . . . 23 Question Development for Hypothesis I . . . . . . . . 24 Question Development for Hypothesis II . . . . . . . . 31 Question Development for Hypothesis III . . . . . . . . 34 III. ANNALYSIS AND RESULTS . . . . . . . 42 Responses to Questionnaire . . . . 42 Capital Investment and Return on Investment . . . . . . 45 Selected Characteristics . . . . . 46 Testing the Hypotheses . . . . . . 51 IV. CONCLUSIONS AND RECOMMENDATIONS . . . 63 Goals of the Campground Owner . . . 64 Recommendations for Campground Development . . . . . . . . . 66 Recommendations for Further Research . . . . . . . . . . 68 Conclusion . . . . . . . . . . 7O BIBLIOGRAPHY o o o o o o o o o o o o 71 APPENDICES . . . . . . . . . . . . 77 Chapter Page Appendix I. Questionnaire . . . . . . . . . . 77 II. Responses to Physical and Locational Questions . . . . . . . 88 III. Responses to Recreation Programs and Facilities Questions . . . . . O 90 IV. Responses to Managerial Skills Questions . . . . . . . . . . . 96 V. Responses to Miscellanious Questions . . 105 TABLE 1. lo. 11. 12. LIST OF TABLES Questions and Maximum Scores Used To Gather Data For Each Index To Test The Hypothesis . . . . . . . . . Facilities Desired By Campers . . . . Desired Facilities or Conveniences That Should be Included in One Private Campground Fee, Georgia, 1969 . . . . Physical and Locational Index Items Used To Test Hypothesis II . . . . . Recreation Program and Facility Index Items Used To Test Hypothesis II . . . Managerial Skills Index Items Used To Test Hypothesis III . . . . . . Summary of Respondents by Campground Size Summary of Returns and Usable Questionnaires of Commercial Campgrounds With Three or More Years of Operation . Summary of Capital Investment and Net Income of Commercial Campgrounds . Length of Camper Visit in Successful and Unsuccessful Commercial Campgrounds Summary of Successful and Unsuccessful Campground Size and Index of Frequency of Occurance of Selected Factors . . . . . . . . . . . Summary of Responses to Index Items To Test Hypothesis I . . . . . 22 26 29 31 34 4O 43 52 53 Table l3. l4. l5. l6. 17. 18. 19. 20. A Crossbreak Showing the Number of Successful and Unsuccessful Commercial Campgrounds Above and Below the Mean Frequency of Physical and Locational Items . . . . Percentage Crossbreak of Table 13 Data Showing Percentage of Successful and Unsuccessful Campgrounds Above and Below the Mean Frequency of Physical and Locational Items . . . . . . . Summary of Responses to Index Items To Test Hypothesis II . . . . . . A Crossbreak Showing the Number of Successful and Unsuccessful Commercial Campgrounds Above and Below the Mean Frequency of Recreation Programs and Facilities Items . . . . . . . . . . Percentage Crossbreaks of Table 16 Data Showing Percentage of Successful and Unsuccessful Campgrounds Above and Below the Mean Frequency of Recreation Programs and Facilities Items . . . . Summary of Responses to Index Items To Test Hypothesis III . . . . . A Crossbreak Showing the Number of Successful and Unsuccessful Commercial Campgrounds Above and Below the Mean Frequency of Managerial Skills Items Percentage Crossbreak of Table 19 Data Showing the Percentage of Successful and Unsuccessful Campgrounds Above and Below the Mean Frequency of Managerial Skill Items . . . ii Page 54 55 57 58 58 59 61 61 CHAPTER I INTRODUCTION The purpose of this study is to identify some of the facilities and programs that contribute to the financial success of commercial family campgrounds in Michigan. It is exploritory in nature,attempting to replicate the findings from other studies by develop- ing indexes to measure financial success. Commercial campgrounds have increased phenominally since the early 1950's and it would appear that this growth will continue through the 1970's. The growth in this sector has been matched by the governmental sector and yet there does not appear to be enough campsites to satisfy the demand by the camping public. Historically, Michigan has had the reputation of providing high quality family camping opportunities among those who seek this type of activity as an outdoor recreation experience. In 1971 there were 464,541 camp permits written in the 69 state parks with campgrounds. l This was an increase of 13.5 percent over the number of permits written in 19691 and represented an occupancy rate in the state parks of 75 percent during the peak season June 15 to September 7 in 1970. The occupancy rate for the months of July and August were close to 100 percent in many northern lower peninsula state park campgrounds and many forest campgrounds reached over 100 percent occupancy rate during July and August because many of them are not supervised and two or more camping families may occupy one site.2 In state parks alone, visitor days per thousand residents of the state have increased from 250 in 1964 to 435 in 1970 and it is estimated that the visitor days per thousand in public campgrounds in 1970 was 850. Historically, the majority of campsites available for public use in Michigan have been provided by governmental agencies. In 1970 there were 26,121 campsites supplied 1State Park Camp Permit, Parks Division Report, Michigan Department of Natural Resources, 1970. 2Michigan Recreation Plan 1970, Office of Planning Services, Michigan Department of Natural Resources, pg. 109. 3 3 while the commercial campground by the public sector industry provided 8,910 campsites.h The Michigan Department of Natural Resources estimates that an additional 15,049 publically owned campsites would have been required to meet their demand in 1970. This figure was estimated from their high "turnaway" rate and estimates of the large number of potential campers who do not go camping because of the fear of being turned away. They have estimated that this deficiency in the public supply of campsites will increase to 33,215 campsites by 1985.5 The large number of campers who have been turned away from publically owned campgrounds plus the potential latent demand of those who do not attempt to go camping because of the fear of becoming a "turnaway" has brought 3Ibid., pg. 111. hEugene F. Dice, Tat Wah Chiang, and Timothy Smythe, Privately Operated Campgrounds in Michigan, Extension Bulletin E-7l7 (East Lansing, Michigan Coopera- tive Extension Service, Michigan State University, 1971) pg. 5. 5Michigan Recreation Plan 1970, pg. 111. 1, about a surge in development and interest in development of commercial campgrounds.6 In 1954 there were only 342 commercial campsites in Michigan, but by 1970 an additional 8,568 commercial campsites had been developed for a total of 8,910 campsites located in 198 campgrounds.7 It has been estimated that private investment in additional commercial campsites in the years 1971, 1972, and 1973 will total approximately $36,212,OOO.OO.8 THE PROBLEM The highly reported inadequacies in the supply of governmently owned campgrounds plus the apparent att- ractiveness of the lifestyle of campground managers has generated a large interest among potential investors to study the feasibility of commercial campground develOpment. It would appear that many of these investors are willing 6"Turnaway" campers may find a campsite in another state, federal or commercial campground, and therefore "turnaway” figures may be a poor method of measuring demand to construct additional campsites in a park other than the one where the ”turnaway” occurred. 7Dice, Chiang, Smythe, Privately Operated Campgrounds in Michigan, pg. 5. 8Michigan Recreation Plan 1970, pg. 28. 5 to commit their resources to take advantage of the pro— jected demand for additional campsites, but they first need some basic information before an investment decision can be made. This information for the most part is not available in Michigan. It must instead be gathered from studies that have been completed in other states that focus on their own camping industry and includes occupancy rates, returns on investments, development costs and the type of commercial campground developments that are required to attract large numbers of campers. Johnson suggests that three out of five recreation enterprises will fail and probably not more than half of the remainder will be financially successful. He feels that this high rate of failure can be lowered if meaning- ful data can be provided on the economic potential, management factors and the recreation facilities and pro~ grams required on site to facilitate decision making. If this data is not provided to potential recreation developers, 6 consultants and agencies providing poor advice can expect to receive unfavorable reaction from investors.9 Meaningful data for potential investors in commercial campgrounds in Michigan is needed to answer the question of whether or not there are a number of factors pertaining to campground location, campground management, and campground facilities that can be correlated with profitable campground enterprises? A survey of the literature suggests three possible hypotheses. HYPOTHESES HYPOTHESIS I. The sum of the frequency of occurance of specific physical and locational features for an individual camp— ground will be higher for financially successful campgrounds than for financially unsuccesscul campgrounds. HYPOTHESIS II. The sum of the frequency of occurance of specific recreation programs and facilities for an individual 9Hugh A. Johnson, "Opportunities and Limitations In Private Recreation Development" (paper presented at recreation workshop at Wilkes—Barre, Penn., April 6, 1966). 7 campground will be higher for financially successful campgrounds than for financially unsuccessful campgrounds. HYPOTHESIS III. The sum of the frequency of occurance of specific managerial skills for an individual campground will be higher for financially successful campgrounds than for financially unsuccessful campgrounds. DEFINITIONS Commercial Campground: Any campground that is developed with private capital, provides family camping, and is open to the general public on a fee basis. There must be an interest in making a profit but this does not need to be the primary objective. This definition is one that is commonly referred to in the literature as a private campground. Describing campgrounds as defined above with the word private is an imprecise use of the word. It is usually used in this con— text to mean that the campground is developed with private capital in contrast to governmental funds but this does not necessarily mean that the organization is profit oriented. Many non-profit organizations develop family 8 campgrounds with private capital and yet these campgrounds are not included in the literature on private campgrounds. Commercial campgrounds is a more definitive description of this sector of the campground industry. Successful Campground: For the purpose of this study a successful campground is a campground with_a net income above the mean of the campgrounds that indicated that they had made a profit in 1971 and had been in business for at least three years prior to 1971. This definition was used in order to compare the campgrounds with relatively high financial returns with those that were actually losing money. By comparing the extremes, the differences in operation between them should be more evident. If all of the respondents were used, an equally arbitrary definition of financial success would have to be used. Unsuccessful Campgrounds: For the purpose of this study an unsuccessful campground is one that had been in business for at least three years prior to 1971 with a net loss in 1971. 9 RESEARCH DESIGN The study was designed to correlate the frequency of occurance within a campground of certain physical and locational features, recreation programs, and managerial techniques with the economic success of commercial camp- grounds. A number of other studies have suggested a wide variety of camper preferences and operating procedures that are important in the campground industry. An index was derived from the sum of selected variables from these studies for each of the successful and unsuccessful commer- cial campgrounds. The indexes will be expressed in the form of a percentage of the observed frequency of the variables to the total of the maximum frequency possible. The index for each hypotheses will be used to compare the successful and the unsuccessful campgrounds and to test the hypothesis. LIMITATIONS The results of this study may be affected and the value limited because of problems in the data gathering ! phase. [Non-response was a problem and the bias, if any, introduced by non-response is unknown. _The study is based 10 on the assumption that the non—respondents were a random sample of the total population. The potential problem of non-response bias was not investigated because of a number of future studies that were being developed. It was felt that a strong possibility existed that the non-respondents would be alienated by pressure placed upon them for answers on the questionnaire, especially the financial questions, and thereby jeopar— dize future studies. Another major problem was the non-response to the request for financial data. Thirty-six percent of the respondents either failed to answer the financial ques- tions or responded with figures that appeared to be highly questionable. If the respondents indicated that other income was included in the answers for campground rental or if the net income or loss was identical to the gross income or loss, the questionnaire was not used. A further description of these returns is included in Chapter III. Neither the questionnaires without the financial data or the ones with questionable figures could be used in the analysis of the data for testing the hypothesis. 11 As the completed questionnaires were being analyzed, a major problem became apparent. Financial comparisons using all recreation oriented income that was a reasonable extension of the camping industry had been planned in the original proposal. This could not be done because the question asking for financial returns from other recrea- tion related activities was non-selective. Some answers to this question gave the financial returns for motel room and cottage rentals. Because this information could not be seperated from the total amount of money received for those activities that were a logical extension of the campground business this data could not be used in analysis of the data. Perhaps the most serious limitation of the study” was the inability to measure the quality of the factors that received positive responses on the questionnaires. Ideally, follow—up with on-site visits should have been { made to the successful and unsuccessful campgrounds to measure the quality of the entire camping operation. This was not attempted because of financial and time restric? tions. 12 The results obtained in this study are based solely on the information from campground operators who completed the questionnaire and returned it and not the entire population of campground owners who had been in business three or more years. It is also restricted to the year 1971 which may or may not be a representative year for the camping industry. CHAPTER II CONDUCTING THE STUDY Because of the lack of financial resources and the geographically dispersed location of commercial campgrounds in Michigan, the method chosen to collect the data for this study was a mail questionnaire. This decision was made with the full knowledge that the most commonly criticized disadvantage of self-administered questionnaires is the bias involved from non—response to the questionnaire. Therroblem of non—response and the potential of biasing the results of the study are directly related to the ex- tent to which non—respondents differ from respondents. The most inexpensive method of preventing this type of bias . . . l 15 to reduce non-response to a mlnlmum. 1Douglas M. Crapo and Michael Chubb, Recreation Day-Use Investigation Techniques: A Study of Survey Methodology, Recreation Research and Planning Unit, Technical Report No. 6 (East Lansing, Michigan, Department of Park and Recreation Resources, Michigan State University, April 1969) pg. 27. l3 l4 DEVELOPING THE STUDY SPONSOR.-—The Department of Park and Recreation Resources, Michigan State University, has had an ongoing cooperative extension program for commercial campground managers. This study was planned as an additional input into this educational program. It has been suggested that the sponsorship of the survey also has an impact on the response rate. If the sponsoring body is involved with the population to be surveyed the study will have a better rate of response. If the study is conducted with official backing from a sponsoring body not connected with the population, it would elicit the next most desir- able response and the sponsorship of a university or research agency not directly involved with the population would be the least desirable.2 Because of its involvement with the population it was decided that the Cooperative Extension Service would be the sponsor of the study. COVER LETTER.--A cover letter should also be enclosed with the questionnaire that explains the purpose of the 2Crapo and Chubb, Survengethodology, p. 20. 15 study and how the responses will be used. The letter should be on official stationery with an official title after the signature. A personal letter appears to be more successful than a form letter.3 Because of a technical problem involving the federal regulations covering the frank mailing privilage, a personal cover letter was not used. In order to meet the regulations that require an authorized signature on correspondence using the frank mailing privilage, it was determined that the cover letter would be printed on a facsimile of cooperative extension stationery and the official letter- head and used as the first page of the questionnaire booklet. This insured that an authorized signature would appear in the correspondence when the questionnaires were returned in a franked envelope. The effect that this decision, not to use personal cover letters, had on the rate of response is not know, but the assumption is that it would be small compared to the advantages of having 3R. A. Young, I. I. Holland, and A. R. Gilmore, "Getting Better Returns from Mail Questionnaires," Journal of Forestry, November, 1970, pg. 724. 16 received mail in the customary fashion from a well known sponsor. THE QUESTIONNAIRE The physical appearance of the questionnaire is one of the factors that has been shown to increase the response rate,5 and considerable time was spent attempting to maximize this benefit. The questionnaire was assembled into a booklet of ten pages printed front and back because it tended to be lengthy. The type size and style were varied to emphasize instructions and key words, and the questions and the spaces for response were positioned close together to avoid confusion. A picture was used on the first page of the actual questionnaire because Young, Holland, and Gilmore had suggested that a photograph or other graphics is a method of improving the appearance of the questionnaire with a corresponding improvement in the 4S. Levine and G. Gordon, "Maximizing Return on Mail Questionnaires." Public Opinion Quartly, Vol. 27, l7 5 response rate. A facsimile of the questionnaire may be found in Appendix I. QUESTIONS.--The questions that furnished the basic data for this study were developed after a survey of the literature on commercial campgrounds and interviews with individuals involved in the commercial campground industry. Whenever possible, the respondent only had to check the response that was correct for his campground. All of the open ended economic questions were placed at the end of the questionnaire following a statement that reinforced the cover letter's assurance that all individual answers would be held in strictest confidence. DISTRIBUTION.-—Questionnaires were sent to all commercial campgrounds that were open to the general public. Act 171, Public Act of 1970, requires that campgrounds be licensed annually. The Michigan Department of Public Health distributes a list of privately and municipally owned campgrounds. This list covering the 1971-72 licensing period was used to identify the 351 campgrounds OJ 5Young, Holland, and Gilmore, ”Mail Question— naires", p. 723- 18 that would receive the questionnaire.6 It was decided that a complete census of commercial campgrounds would be surveyed. The number of commercial campgrounds was limited and the data obtained could be used for compari- son in future studies. For the purpose of this study, only commercial campgrounds that had been in operation for three years or longer would be used. It was necessary to contact all existing campgrounds because prior to Public Act 171 of 1970, campgrounds were registered under the mobile home act. The potential for error of trying to determine which mobile home park was in reality a campground was too great to risk. A more accurate deter- mination of the number of campgrounds that had been in operation for three or more years could be made if the respondents were asked to indicate the year that they opened for business. 6"Licensed and Proposed Campgrounds in Michigan", Michigan Department of Health, Lansing, February, 1972. (Mimeographed.) 19 Three years of operation was arbitrarily picked as a period of time that was adequate to have a business operating at a level that would approach its final development. It was felt that by this time the physical development, recreation programs and managerial skills should begin to have their influence on profit or loss. FOLLOW-UP.--It has been demonstrated that follow-up letters can significantly increase the response from the questionnaire. Researchers at the University of Illinois used two follow-up letters, mailed three weeks and five weeks after the original mailing with the first follow-up bringing in an additional 18.2 percent.7 The response after three follow-ups does not appear to justify the additional effort required.8 7E. L. Shafer, Jr., and J. F. Hamilton, Jr., A Comparison of Four Survey Techniques Used in Outdoor Recreation Research, U. S. Forest Service, N. E. Experiment Station, Resource Paper NI—86, p. 22. 8R. A. Young, 1. I. Holland, and A. R. Gilmore, "Getting Better Returns from Mail Question- naires," p. 721. 20 A postcard was mailed to non—respondents in this study three weeks after the first mailing and a new questionnaire including a follow-up letter was mailed three weeks following the post card. No attempt was made to survey those who did not respond to the question- naire and the follow—up attempts because additional studies were being prepared and the author did not want to take the chance of alienating campground operators and jeopardizing future studies. It was felt that one of the main reasons for non—response was the financial questions. This is an extremely sensitive area to many people including campground operators. DATA COLLECTION Questions 1 through 4 were designed to collect basic information for this and future studies but the infor— mation was not required to test the hypothesis. The pur- pose of question 1 was to obtain information on ownership patterns for future studies. Question 2 was designed to identify the respondents position in the organization and question 3 obtained information on whether or not the 21 campground was the owners major source of income. Question 4 identified the owner's goals for operating the campground.9 Question number 5 asked the respondent to indicate the month and year that the campground first opened. The study would involve those campgrounds that had been in business three or more years. A campground had to be in operation prior to January 1, 1970 in order to be included. Questions 6 through 9 and 11 through 14 were developed to collect basic data as a bench mark for future studies. The data obtained from these questions was not used in testing the hypothesis. Questions 30, 31, 36, 38, 39, 43, 49, 51, 66, 67, and 68 were collected for information purposes either to gather background information or to substantiate or explain other answers given in the questionnaire. The remaining questions were used to develop indexes to test the hypotheses. Fifteen items were developed into 9 Appendix I. A facsimile of the questionnaire is located in 22 an index to test hypothesis I, thirty—seven items were developed into an index to test hypothesis II, and forty-nine items were developed into an index to test hypothesis III. TABLE 1 Questions And Maximum Scores Used To Gather Data For Each Index To Test The Hypothesis. Hypothesis I Hypothesis II Hypothesis III Physical and Recreation Pro- Managerial Locational grams and Skills Facilities Ques. # # of Ques. # # of Ques. # # of Items Items Items 17 l 33 l 10 1 18 1 45 36 15 l 19 l 16 l 20 l 26 l 21 1 27 l 22 l 2 l 23 1 37 l 24 1 4O 1 25 1 41 l 28 l 42 l 29 3 AA 1 34 1 46 23 35 l 47 12 48 1 5O 1 52 1 23 INDEX DEVELOPMENT An index is an ordinal measure of variables con— structed by the simple cumulation of scores assigned to specific responses to the individual items comprising the index. The items included in the index should meet the required criteria of face validity and unidimensionality. Face validity requires that items included in the index should appear to measure the independent variable that is the subject of the index. Unidimensionality in index construction requires that the composite construction measure only one dimension. Therefore, only items reflec- ting on the subject of the index directly should be used even though two variables are empirically related to one another.10 The items for inclusion in the indexes were developed from previous studies on commercial campgrounds in states other than Michigan. The indexes are a combination of 10Earl R. Babbie, Survey Research Methods (Belmont, California: Wadsworth Publishing Company, Inc., 1973). pp. 254-256. 24 variables that have been identified as being correlated with successful campgrounds in these studies. These variables have been grouped into three indexes to test the hypotheses. Another concern in selecting items for inclusion in an index is the amount of variance provided by these items.11 An item that was equally divided between successful and unsuccessful campgrounds or had been in- dicated by only a very small number of respondents would be of little use in the index. QUESTION DEVELOPMENT FOR HYPOTHESIS I The questions to develop the necessary information to test the hypothesis that the sum of the frequency of specific physical and locational features will be higher for financially successful campgrounds than for financially unsuccessful campgrounds were developed from studies of public and commercial campgrounds. A search of the literature indicated that a number of authors suggested llIbid., pg. 256 25 that the same factors might be correlated with financially successful campground operations or camper preferences. Brown and Holemo12 sought to determine where private campgrounds should be located. They found that nearly one—half of the campers using commercial campgrounds did not want to travel over five miles off a major highway on a hard surfaced road or over one mile on a gravel road. They also found that the older the camper, the less the distance they were willing to travel from major highways. Bond and Ouellete asked campers to indicate their preferences for selected facilities. From this data they developed a chart which is Table 2 in this study showing selected facilities desired by campers in public and private campgrounds. Campers in private campgrounds pre— ferred nine of fourteen facilities by a greater percentage than campers in public campgrounds. 12E. Evan Brown and Fred J. Holemo, Private Campground Operations in Georgia, University of Georgia College of Agriculture Experiment Stations Research Bulletin 89, March, 1971, (Athens, Georgia: U. of Georgia, 1971). ' 26 TABLE 2 FACILITIES DESIRED BY CAMPERS Public Commercial Facility Campground Campgrounds Flush Toilets 83% 90% Picnic Tables and Fireplaces 87% 89% Swimming 80% 86% Hot Showers -69% 72% Children's Play Area 38% 51% Laundromat 31% 42% Concession 22% 31% Stocked Fish Pond 24% 24% Electricity at Site 15% 14% Sport and Game Facilities 16% 16% Boating Facilities 14% 15% Cabins 5% 3% No Special Facilities 4% 2% Source: Bond and Oullete, Characteristics of Campers, p. 21. .They found that in three of these nine cases the differences were statistically significant. These were children's play areas, laundromats, and snack bars or concessions, all of which were important to summer dwellers. Summer dwellers represented a greater prOportion of campers in private campgrounds compared to public campgrounds.13 13Robert S. Bond and Gerald J. Ouellete, Characteris— tics of Campers in Massachusetts, Planning and Resource Develop- ment Series No. 6, Holdsworth Natural Resources Center, Publication No. 572, November 1968, Massachusetts, Agricul— tural Experiment Station and The Massachusetts C00perative Extension Service, University of Massachusetts, 1968. 27 They also asked campers if they would be willing to pay higher fees for additional facilities and 44.3 percent of commercial campground users were willing to pay addi- tional fees. Their study did not indicate what these facilities should be and they can only be inferred by the results of the questions dealing with the most desired facilities. Their study also substantiated the often reported preference of campers for campgrounds located on lakes. Rivers were much less popular with campers with a total of approximately 42 percent preferring lakes in contrast with approximately 3 percent of private campground campers pre- ferring rivers. This preference for campgrounds located on water has been well documentedla and based on this expressed desire of campers it was felt that this factor should be weighted heavier than all other physical and locational factors. An arbitrary scale was developed that gave a weight of 3 for location on a natural or artificial lake or pond, 4Ronald W. Hodgson, "Campground Features Attractive to Michigan State Park Campers", (Unpublished M.S. Thesis, Department of Park and Recreation Resources, Michigan State University, 1971), David W. Lime, Factors Influencing Camp- ground Use In The Superior National Forest of Minnesota, U. S. Forest Service Research Paper NC-6O (St. Paul, Minn.: U.S.D.A., 1971) and others. 28 a weight of 2 for large rivers, and a weight of l for small streams. Brown and Holermo also studied the facilities that campers desired. Table 3 is a figure developed by the authors showing preferences of private campground facilities. The respondents also were asked which of the desired facilities should be included in the basic campground fee.15 Cordell and Sykes in their study of the Indian Boundry Campground in Tennessee found that 91 percent of respondents selected a clean comfort station as one of the most import- ant facilities for camping satisfaction. Seventy-six percent indicated a bathouse with hot showers and fifty— eight percent indicated a campstore as the next most import- ant facilities in a campground. Ninety—three percent of their respondents preferred modern flush toilets in the comfort stations and seventy- four percent of the individuals answering the questionnaire 15Brown and Holerma, Campground Operations, pg. 15. 29 TABLE 3 DESIRED FACILITIES OR CONVENIENCES THAT SHOULD BE INCLUDED IN ONE PRIVATE CAMPGROUND FEE, GEORGIA, 1969 Basic Facilities Facilities or Con~ or Conveniences veniences Desired Number Percent Restrooms 514 94 Water Outlets ' 502 92 Showers 496 91 Picnic Tables 465 85 Water Hookup 340 62 Electric Hookup 331 60 Playground 267 49 Swimming Area 263 48 Fireplaces 249 45 Grocery Store 162 30 Sewage Hookup 157 29 Laundry 146 27 Dumping Station ‘ 142 26 Fishing 134 24 Firewood 127 23 Bottled Gas 72 13 Badminton 29 5 Volleyball 29 5 Miniature Golf 11 2 Hunting 8 1 Par 3 Golf 6 1 Driving Range 5 l Source: Brown and Holerma, Campground Operations, pg. 15. wanted these located within 100 to 200 feet of their camp- site.16 l6Harold K. Cordell and Clinton K. Sykes, User Preferences for Developed-Site Camping, U. S. Forest Service Research Note SE—122, December 1969, (Asheville, North Carolina: U.S.D.A., 1969.) 30 The facilities that were discussed in the literature and considered important by campers were included in ques- tions for this study. For the purpose of this study facilities were considered without regard to quality. Ideally, a visit should have been made to the campgrounds to rate quality because a facility of poor quality could be detremental to the overall campground operation. In this study, a poor quality facility carries as much weight as a high quality facility. The literature of camper preferences and physical campground features associated with financially successful campgrounds would indicate that a successful campground operation would require a number of basic physical facilities and locational features as a prerequisite to successful Operation. Table 4 indicates the physical and locational features that comprise the index for testing hypothesis I. As discussed previously, a campground located on water was weighted up to a maximum of 3 depend- ing on the body of water with a lake or pond receiving the maximum weight for this item. All other yes or positive responses were given a weight of one. It was expected that financially successful campgrounds would have a larger 31 number of these physical and locational features than unsuccessful campgrounds. TABLE 4 PHYSICAL AND LOCATIONAL INDEX ITEMS USED TO TEST HYPOTHESIS I Index Item Hyp. I Index Item Hyp. I l. 2. O VONU'I-L‘UJ Water Hookups 8. Sewer Hookups 9. Electrical Hookups lO. Dumping Station 11. Portable Pump Unit 12. Flush Toilets 13. Hot Showers Picnic Tables Fireplaces Paved Campground Rds. Located on Water Located 1 Mi. Highway Located on Hard Rd. QUESTION DEVELOPMENT FOR HYPOTHESIS II Recreation programs and facilities are potentially the services that can provide a competitive advantage for commercial campgrounds. The fees charged by the public sector of the industry that is subsidized by taxes are lower than a commercial operator can charge and expect to make return on his investment. By providing a superior recreation service that is above and beyond 32 the service provided by the public sector the commercial sector can charge the higher fees to at least have the potential of a fair return on its investment.17 The list of activities and facilities in questions 33 and 45 were designed to develop frequency counts for the index to test the hypothesis that the sum of the frequency of occurance of specific recreation pro— grams and facilities will be higher for financially succes- sful campgrounds than for financially unsuccessful camp- grounds were limited to those facilities and programs that were feasible in a campground. A review of the literature did not seem to suggest specific recreation programs with the exception of swimming that had been correlated with financially successful campgrounds or with camper preferences. Without suggesting any particular recreation programs, LaPage and other authors suggest that the importance is that the campground user has a variety 17Edward G. Berstein, "Recreation Program in a Private Family Campground.”_ Park Practice Program, December, 1970, pp. 51—58. 33 of recreation programs from which to make his selection.18 The only exception to the lack of specific suggeStions for recreation programs is swimming. Nearly every publication on both commercial and public campgrounds stress the importance of swimming. The importance of this specific recreation activity seemed to dictate that it not be treated on an equal basis with other rec- reation programs. An attempt to weight swimming heavier than other recreation programs was made by giving campground operators an opportunity to give four responses for activities involving swimming. Question 33, and swimming lessons, swimming pool, and swimming beach are possible responses in question 45. Table 5 shows the specific items that were used in the index to test hypothesis II. All yes or other positive responses were given a weight of one. It was ex- pected that financially successful campgrounds would 18Wilbur F. LaPage, The Role of Customer Satis- faction In Managing Commercial Campgrounds, U. S. Forest Service Research Paper NE-105, 1968 (Upper Darby, Pa.: U. S. D. A., 1968), pg. 7. 34 have a larger number of these specific recreation programs and facilities than unsuccessful campgrounds. TABLE 5 RECREATION PROGRAM AND FACILITY INDEX ITEMS USED TO TEST HYPOTHESIS II INDEX ITEM HYP. II 1. Campfire program 2. Swimming lessons 3. Tennis 4. Snowmobile trails 5. Roller skating 6. Boat launching ramp 7. Horseshoes 8. Shuffleboard court 9. Skiing (downhill) 10. Recreation building 11. Hunting 12. Marina 13. Teen activities 14. Table tennis 15. Swimming pool 16. Firewood 17. Fishing poles l8. Hiking trails l9. Playground equipment 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. Fishing Ice skating Ball diamond Boating Canoeing Volleyball Skiing (cross country) Water skiing area Movies Dancing Pool table Swimming beach Golf Badminton Other Other Other Swimming QUESTION DEVELOPMENT FOR HYPOTHESIS III The operator of a commercial campground must be a competent manager if his campground is going to be financially successful. This competency must be based not only on technical knowledge and the ability to carry out principles 35 of management but it must be linked to a desire on the part of the manager to provide a service for his customers. The campers in Michigan have traditionally camped at publically owned facilities. In many cases, the public sector has the monOpoly on the best locations and the most unique natural resources forcing the commercial operator to rely on superior services for the public to outweigh the public sectors advantage in location and resources. The questions to obtain frequency counts for the index to test the hypothesis that the sum total of the frequency of occurance of specific managerial skills will be higher for financially successful campgrounds than for financially unsuccessful campgrounds, were developed from studies on commercial campgrounds. Advertising should be an important means of attracting business to the campground. Respondents were asked to indicate the number of different types of advertising that they used in question 47. The total number of different 36 methods being used was felt to be important by a number of previous studies.19 One factor that appears to be ignored in the litera- ture is the importance of delivering the advertising to potential market areas. Bond and Ouellette discovered this importance when they found that visitors most frequently obtained information about commercial campgrounds from 20 While realizing the major automobile associations. importance of distribution of advertising in potential market areas, this was not measured in this study because of the difficulty of having to first determine the potential market area of all the campgrounds included in the study. Question 46 was designed to measure potential sources of income that were being used by campground operators. 19A. B. Sherling and E. W. McCoy, Considerations In Establishing Camping_Facilities in Alabama, Agri- cultural Experiment Station, Circular 193 January, 1972 (Auburn, Alabama, Auburn University, 1972), pg. 10, and Rudolph A. Christiansen, Sidney D. Staniforth, Aaron Johnson and Rollin Cooper, Privately Owned Campgrounds in Wisconsin, Research Division, College of Agricultural and Life Sciences Research Report 43, March, 1969, (Madison, Wis., U. of Wisconsin, 1969), pg. 12. 20Bond and Ouellette, Characteristics of Campers, p. 19. 37 The author of this study developed the list and each item was required to be a logical extension of a campground enterprise and closely related to the anticipated needs of the campground user. A large number of studies have indicated that the financial return for campground enterprises has been low and a good manager would be aware of this and try to maximize his income by selling other services or goods. LaPage found that campers who made advance reser- vations camp more frequently and spent more days per visit. Forty-eight percent of the campgrounds in his study reported that their business was predominantly by 21 This would appear to indicate advance reservation. that there was a large demand for advance reservations and this demand plus the fact that very few publically owned campgrounds in Michigan have a reservation system should make an advance reservation system a high priority for commercial campground operators. Many other services appear to be necessary to increase the chance of financial success for a commercial campground. 21Wilbur F. LaPage, Successful Private Campgrounds, U.S. Forest Service Research Paper NE-58, 1967 (Upper Darby, Pa.: U.S.D.A., 1967), pg. 13. 38 LaPage suggests services such as; adequate and appropriate directional signs, long seasons, 24-hour attendants, telephone availability, competence in first aid, children's activities, babysitting, bulletin boards, rental equipment, instructional services, camp stores, regular firewood deliveries and trash removal, pre-season netices of changes in rates and services, assistance to new campers, camp- ground maps, area maps showing tour routes, arrangements for discount rates at nearby attractions, posted rules and regulations, liability insurance, and almost anything that reflects a concern for the camper's convenience, enjoyment, and protection. The remainder of the questions in this section were developed by extracting the basic ideas in LaPage's study.22 Table 6 lists the managerial skills items in the index item to test hypothesis III. All yes or other positive responses were given a weight of one with the exception of question 15 dealing with whether or not the owner and his family go camping. A no response for this question was given a weight of one. 2“fizLaPage, Customer Satisfaction, ppo 15-16. 39 LaPage found that if a campground owner was a camper there were significant reductions in visit lengths, frequencies, and return intentions of the campers in his campground. Therefore, a positive response indicating that the owner and his family were campers was a negative response in this study.23 It was expected that financially successful camp- grounds would have a larger number of these specific managerial skills used in the operation of the campground than the unsuccessful campgrounds. 23LaPage, Successful Private Campgrounds, p. 8. 40 TABLE 6 MANAGERIAL SKILLS INDEX ITEMS USED TO TEST HYPOTHESIS III INDEX ITEM HYPOTHESIS III H OKOCDNCDULL‘UJNH H H 12. HHHH PUT-PW 17: 18. 19. 20. 21. 22. 23. 24. 25 26. 27. 28. 29. 30. 310 32. 33. 34. 350 36. 37. 38. 39. 40. Off-season rates Manager goes camping Discount rates over one week Garbage removal Telephone available 24—hour attendant Advance reservations Christmas cards Tourist information Discount rates at tourist attractions Acquainted with state park personnel Clothes dryer Washing machines Camping trailer sales Tent sales Camping trailer rentals Tent rental Bicycle rental Camping trailer storage Snowmobile sales Snowmobile rental Grocery items White gas Babysitting Riding horse rental Canoe rental Boat rental Paddleboat rental Outboard motor rental Boat sales Bottled gas Gifts and Souvenirs Other Other Brochures Campground directories Direct mail Roadside signs Camping magazines Radio 41. [+20 43. 44. [+50 46. 47. 48. 49. 41 TABLE 6 (cont'd.) TV Displays at sportshows Newspapers (general) Newspapers camping and sports) Other Other Campground owners organization Educational meetings Accept credit cards CHAPTER III ANALYSIS AND RESULTS RESPONSE TO QUESTIONNAIRE The questionnaire was sent to campgrounds that had been identified as commercial campgrounds. Eleven of these questionnaires were returned by the post office as undeliverable. Of the remaining 340 questionnaires which were assumed to have been delivered, 181 question- naires or 53.2 percent were returned. Response bias is a concern in all mail surveys. This bias is significant if the non—respondents differ significantly from the total population surveyed. It has been suggested that the overall response rate is one guide to the representativeness of the respondents. It has also been suggested that 50 percent is adequate for analysis and reporting, 60 percent is good, and 70 percent or more is very good. Babbie cautions that these figures 42 43 are only rough guides that have no statistical basis, but can be used as a rough guideline.l If large or small campgrounds were overly represented in the sample, it could bias the results of the study. The following table gives the percentage of respondents for each of the campground size groups. The variance in returns among the groups was not felt to be a major pro- blem for the purpose of this study. TABLE 7 SUMMARY OF RESPONDENTS BY CAMPGROUND SIZE Number of Campsites/Campground 51-25 26-50 5IélOO 101-200 2014 Percentage of Respondents 46% 60% 56% 63% 55% Only the commercial campgrounds that had been in operation for three years including the 1971 camping season were analyzed in this study. Campground operators were asked to indicate the month and year that the campground 1Babbie, Research Methods, p. 165. 44 first opened. From their responses llO campgrounds were identified that had been in the campground business for three or more years. Three of these campgrounds were not commercial campgrounds leaving a total of 107 camp— grounds to be studied. Thirty-one of the 107 campgrounds that returned the questionnaire did not answer the financial questions and another twelve cam ground operators indicated that they could not seperate camping from their other sources of income. Without the financial data, these returns were not of any value in testing the hypotheses. The financial responses of the remaining questionnaires were carefully inspected and another eight questionnaires had to be eliminated because of extremely questionable data. If the net income was exactly the same or larger than the gross income, the questionnaire was not used to test the hypothesis. Seven of the questionnaires reported net incomes that were the same or larger than the gross income and one campground operator indicated that day~use returned the most income and it appeared that he reported day—use income as campsite rental. These problems made the questionnaire unuseable for testing the hypothesis. 45 The following table gives a summary of the respondents with three years in the commercial campground business. TABLEEB SUMMARY OF RETURNS AND USABLE QUESTIONNAIRES OF COMMERCIAL CAMPGROUNDS WITH THREE OR MORE YEARS OF OPERATION Total Unable To Non-Response Question- No.of % of Returns Seperate To Financial able Usable Usable Camping Data Financial Returns Returns Income Data 107 12 51 8 56 52. 5% CAPITAL INVESTMENT AND RETURN 0N INVESTMENT The fifty-six campgrounds had a total capital invest- ment of better than three million dollars (See Table 9) geographically dispersed in thirty lower peninsula counties and five upper peninsula counties. There was no apparent correlation between geographical location within the state and the financial success of the campgrounds. NET INCOME.—-The net income for camping was added to income paid to family members who worked in the camping 46 portion of the business. The fifty—six campgrounds had a net income of $145,798. This is an average of $43 per campsite. This represents a 4 percent average return for salaries of the family members who work in the camp— ground and return on their investment. Forty—two campgrounds indicated that they had shown a profit in 1971. Nineteen campgrounds were above the mean for this group and by definition these were the financially successful campgrounds. As indicated in Table 9 the successful campgrounds' net income was approxi- mately 99% of the income for all fifty-six campgrounds. Fourteen campground operators indicated that their campgrounds had a net loss for the 1971 season. This loss totaled $32,472 or an average of $32 per campsite. By definition, these campgrounds were the financially un- successful campgrounds. SELECTED CHARACTERISTICS SUCCESSFUL CAMPGROUNDS The ownership pattern of the campgrounds did not appear to have any correlation to their success. Fifteen of the successful campgrounds are individually owned, three are 47 .Pcospmo>sa Hmpflmwo co mohsmam amflcnsm no: can pmmp pedonmmamo one medaosa pod moot madman mass .m .PdoEpmc>sH Hmpammo so nonsmHm Shannan nos can pmmp mezzonmmamo 039 oceaocfl pod meow onsmflw mane .m .ecoSPmo>sH Hmpammo so monsmam Smacnsw Poe own page chSOLmQEmo omhmp oUSHoGH pom mooc onsmflm mane .H mm a- msa.mm a cam a ooo.aam a ms Hmo.a an m mane oms.maae msa.aa mmo.mms.am cm mmm.a ma N new mom.mdaw hoo.H@ ama.q©m.m@ do mmm.m mm H mpam com Hence meam Pacspmo>GH mopam mopem % oaooQH esoosH pom pews Hmpadmo Mo % 90 % 9oz pmz upmc>cH .>< Hmeadmo HdwmmmooSmcD mcsdommmemu HSmmmmoosm Goapmnmmo mo memo» once no mouse SPHB mendopwmamo mQZDOmUmZZH AHm N .vnm no mxmq m mm45 .em .mneU .e>m mm .50 mmomammhem mm .50 mmHQmB .oem am .50 mumsocm Pom mmsa .HHoH QmSHm mm .30 .2 .nem .psom am .50 .mpm .Qmm ON .50 .mmxm .omHm maéé .mmxm hmsmm ma .50 .mmxm poem; baud .OZ UCSOLMQEmo 1001111010001111011011.11111110111111 01010010100011100100110000100011001 33320333333333333333233333333333303 00000000OOOOOOOOOOOOOlOOO1000000000 11001111001111100011001011110000010 11001111111111111111011110111000010 10001111111111111111111010111111110 10011111111111111111111110111111110 OOOOOOOO01010011011000000000OOOOOOO 10000111lllllllllllllllllOllOllllOO lllllllllllllllllllllllllllllllllll 10111001llllllOOllOOOlOOOOOOOlllOOl 10111101111111111101011111110111101 19* * 8 1 17* * 6 1 I? ************** 123/45678901234 0.123456789012345 11111 7.222222222333333 Successful Campground * Unsuccessful Campground Positive Response Negative Respcnse *- * l: O: 89 APPENDIX II--Continued wwom mothsm Upmm no Umpmooq mmsfi sngmflm mumpm .Hz H QanHS sm .50 awmppm H pm>Hm m .ocm so mxmq m mm .50 .sm .mggo .u>m mm .30 moomHQmpHm mm .50 moHQme .on ¢m .50 mpmzosm Pom mm .50 .HHoB zmsz mm .50 .3 .mam .ppom Hm .30 .mpm .Qmm ON .50 .mmxm .omHm 0H .50 .mmxm pmzmm mH .50 .mgxm popmz ngfi .02 quopmmewo 110101001110001101101 000001101111011110000 333230330103032333221 000000000000000000000 001110110001000101011 101110010011000111101 001101001111101111011 011101001111101111011 000111101111111111111 111111111111111111111 100010000011101010110 110010101011101011111 678901234567w90123456 333344444444 45555555 ************** ************** APPENDIX III RESPONSES TO RECREATION PROGRAMS AND FACILITIES QUESTIONS 90 APPENDIX III RESPONSES TO RECREATION PROGRAMS AND FACILITIES QUESTIONS mmflpfl>flpo¢ cmme me .20 mcthz me .so Anflpqsm AA .50 .Auam .omm me .so Acflflxm ms .50 upmonmammsnm m: .50 moosmmmhom me .so .dam .nocq awom me .30 .ApAm Amaaom Qufio .mHAe .Hnszocm ms .50 mHQCmH ms .50 .QOH mQHSEHBm ms .23 .Emm mLHHQEmo m: .50 msHESHBm nmgé .oz undopmemo OOOOOOOOOOlOOOOlOl OOOOOOOlOOOOOOOOOl 01000110001001.0000 10000101001001.1011 OOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOlOOOl 11000111111101.1111 100101110111010111 OOOOOOlOOOOOOOOOOO llOOOOlOOOlOlOOOOO OOOOOOOOOOOOOOOOOl OOOOOOlOOOOOOOOOOl 100000000000101001 011001111111111111 123/456789 678 ********* *lflfl *10 1234 1111 **** *15 *19 00000000100000 00010101000010 00000010011111 00000000001010 10000000000000 00000011000000 00011111110101 10111011111011 00000000001000 00000000001000 00000000000000 00000000000000 00010110110000 00111111111111 A2 AAA AAA 1. :uwl .3 9. 2323 23 *20 l—Positive Response O—Negative Response * Successful Campground **Unsuccessful Campground 91 APPENDIX III-—Continued .>Hpo¢ some me .30 wnflpmz me .50 Acflpcsm me .so .AeHm .omm md .30 AQAAAA 3 so eAmopoHAAssm ms .50 moonmmmpom me .so .msm .sonq pwom mq.:a .mpxm Amaaom me .50 .chflH .HQEBOQW ms .50 mHQCoH m: .50 .wcmq mcflesflsm me .so .emm oaawmfiwo m: .50 msflasazm mm .50 .oz UQSopmmEmo OOOOOOOOOOOOlOOOOOOOOlO 00000000100010001000010 00110110100000100000000 00100010010011010111100 OOOOOOOOOOOOlOOOOOOOOOO OOlOOOOOOOOOOOOOOOOOlOO 10110011110011110001111 00110110101011001001110 OOOOOOOOOOOOOOOOOOOOOOO 00111010010000.0110000000 OOOOOOOOOOOOlOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOO 00100000100000000001110 11110011110001111111110 45678901234567%90123456 3332233/4/4/4/444I4A. 45555555 ************** ************** 92 APPENDIX III--Continued mcflflxmhopmz m¢ .50 Aoov AmHHAm mq .50 HamnAmHHo> md .30 wsflooflwo mq .50 mzflpwom md .50 Unoamflo Hamm ms .30 mcflprm moH mq .50 Aqflgmfim mq .50 .mfidwm .Ummam mq .50 .mHAA AQAAHA ad .50 mmaom AQHAAHA md .50 ooozmpflm mq .50 Hoom mcfiesflzm mJ .50 mflqcma manna m: .50 .oz UCSOAmQEmo 011000 01 000000 00 110000 00 10100100 11110011 01000001 00000010 11110111 11001111 100001 10 01000000 11011111 00000000 00000000 123/45678 ******* * 00101100011001110111111100111 OOOOlOOOOOOOOOOOOOOOOOOOOOOOO 01100111010110000001100000010 10.1001011100101011110111001OO O1101101111011110111111110111 OOlOOOllOlllOOOOOOlOOOlOOOOOl OOlOOOOOOOlOOOOOOOOlOOOOOOOOO OlllOlllllllOllllllllllllOlll 111101lllllllOlOlllllllOlOlOl 11000101111110001111110010101 000000OOOOOOOOlOOOlOOOOOOOOOO 11111111111111101111110111111 000000OOOOOOOOOOOOOOOOOOOOO00 000001000OOOOOOOOOOOOOOOOOO00 90123456789012345678901234567 *flflflflflflflflflfl222222222233333333 93 APPENDIX III--Continued wcflflxmpmpmz mq .50 Aoov mafiflxm mq .50 Hamn>mfiao> mqéé msflmocmo ad .50 mmflpmom mJ .30 UGoEmHQ Hamm mg .50 mcflpmxm mOH mq .50 quSmHm mg .sa .mfidwm .Ummam mq .30 .mfipe mcfixflm Quéo mmaom mzflflmflm mq .50 woozmuflm mq .50 Hoom MQHESH3m ma .50 maQCmH mapwe mq .50 «oz UGSOQmmEmo OOOOlOOOOlOOOOOlOlO OOOOlOOOOOOOOOOOOOO OOOOOOlOlOOOOOOlllO lllOOlOOOOOOOOlOllO 11101100010110.111an OOOOOOlOOOOOOOlOlOO OOOOOOOOOOlllOOOOOO lllOllOlOlllllllllO llllOllllllllllllll OOOOOOOOOOOOOOOOOOO OllllllOlllllllllll OOOlOOOOOOlOOOOOlOO 38 o 39 o 40 O 41 0 A2 0 **43 1 l **54 0 **55 1 O 6 R/ * * **A4 0 **45 o **46 **A7 0 **48 o **49 1 **50 o **51 O **52 o **53 O 94 APPENDIX III--Continued pmspo mq .30 copcflavmm mq .30 maow md .50 gommm .Eflzm S .8 manwe Hoom ad .50 mcwozma 3 .30 mmfi>oz 3 .50 .OZ nzdopmmamo 00000000011000lOOlOOOOOOOOOOOOOOOOOOOOO llOOOOOOOOlOOllOOlOll000011110000000000 OOOOOOOOOOOOOOOOOOlOOOOOOOOO00000000100 OllOOlllllllllOlIlllO111111111110011110 OOOOOOlOOOOOOlOOOlOOOOOOOOOO01010000000 OOOOOOOlOOOOOlOOllOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOlOOOOOOllOOO000000000000000000 123/456789 01234567890123456789 ********* 22222222223333333333 *10 1:42; 11I1. *IA* *14 *15 6 l * *17 *19 8 l * 95 APPENDIX III--Continued hw£#o ma .50 nopcweumm mq .50 macs md .50 Sommm .Eflzm mq .30 mHQmB doom mq .50 mnaoqmm 3 .50 mmH>oz md .50 .OZ , Ugopmmfimo COCO/4100000100000 01.001011000001011 00000000000000000 lOllOOOlOlllllOLO 1.0000010010010000 00000000000010100 OOOOOOOOOOOOOOOOO 01234567801012.3456 AAA/44444445555555 ************** ************** APPENDIX IV RESPONSES TO MANAGERIAL SKILLS QUESTIONS 96 APPENDIX IV RESPONSES TO MANAGERIAL SKILLS QUESTIONS .Somz mcfinmwz mqéé mhmzhm 9‘50 xpwm mPMpm flwéo .mph hdoe padoomfio NJ .30 .powcH pmahdoe H¢ .50 mwpmo DJ .50 onaym>ummom mm46 .9: qm mméé oQoQQonH mm .50 mmmn mmmnpmo om .30 .mpn pqzoomflm oZuH ca .50 waemo 30% on ma .50 .mpp Commmmumwo OH .50 9oz Undopmmswo .fiw 1000llOOOOOllllllOlOOOOOlOOlOO lOOOOlOOOOOllllllOlOOOOOlOOlOO lOOOlOOOOlOOlOOOOOlOOOOOOOllOO OlOOOOOOOOOOOOOOOOOOOOlOOOOOOO llOllllOOllllllllllll010111101 llllO0010011101101010011001101 lllllllllllllllllllll111111111 OlOllllllllllllllllll111111110 OOllOllllllllllllllll111011111 lllllllllOlOlOllOOlOlOOOllOllO lOOOlllOlllllllOlll11111101001 llllOlOOOOOOllOllOOOOlllOllOlO OOOOOOOOlOOOOOOOOllOOOOOlOOOOl 123456789012345678901234567890 *********flflflflflflflflflfl22222222223 1 3 32 :Positive Response O=Negative Response 1 * Successful Campground **Unsuocessful Campground 97 APPENDIX IV--Continued .SOmz mqfinmmz mq .50 mpmzpm 0d .50 xgmm mpmpm m: .50 .mpn QSOH pndoomflm NJ .50 .pomcH pmHLSOB ad .50 mupmo 03 .50 mcowpm>pommm mm .50 .ppm .LS 4N mm .30 mcosmoama mm .50 mmmn mwmnpww mm .50 .mpp padoomfim oZuH 0H .30 wmswo 50% on ma .30 .mph Gommmmummo 0H .30 .oz Undonmmewu 000100011101011000110100 000100011101011000110100 100000000010001001000000 OOOOOOOOOOOOOOOOOOOOOOOO 110011011001111101111111 100010100110001011000010 111011111111111111111111 001111111111111100110110 llllllOlllllllllOlllOllO 101011110101110010011111 lOlOlllllOllOlllllllllll 101111011101111000010011 000000000000000001001010 345678901234567890123456 33333334A444444445555555 ************** ************** 98 APPENDIX IV—-Continued .Hpnm pmom md .50 .Hme moqmo od .50 .Hme mmhom oq .30 msflppflmsnmm m: .50 wow mpaflz mq .50 msmpH hLmOOLU md .50 .Hnszsm wd .50 .Hns3nm m: .50 ommpopm m¢ .50 maohoflm m: .50 Housmm puma ms 450 Hmpcmm Amaawhe 0d .30 mmamm puma ©¢ .50 mmamm hmawwpa mq .50 .oz UQSOMmmamo .Hpcm mmamm .Hpcm 110100110111010 100000100000010 000000000000000 000000000010001 100000010000011 100001110001111 100000000000000 100000100000000 001000011100101 000000000000001 000000000000001 001000000000010 000000000000000 *1 O *2 O *3 O *40 *5 O *6 O *7 0 *8 O *9 O *10 O *11 O *12 O *13 O *14 O *15 O 11 11 OO 10 01 1 O O 1 O O O O *16 o 1 0 O 1 O O l O *17 O 11000100111111111001 10010100110000001000 00000000000000000000 10000000100000000000 00100000010010000000 10100110000010010101 00000000000000000000 00000000000000000000 11010100010000110010 11100000000000001000 00000000010000001000 00000000000000101000 00100000000000000000 00000000000000000000 89012345678901234567 flfl222222222233333333 99 APPENDIX IV--Continued .Hpqm pmom 9» .50 .Hpmm monmo md .50 .Hpmm mmpom md .50 mcfippamsnmm 0d .50 wow mpaxz oq .50 mEoPH hpmoopo m: .50 .Hpqm .Hpazcm 03 .50 mofimm .Hnszcm ed .30 mmwpopm m: .50 .Hpqm mH0»0flm wq .50 Hmpcmm Pcoe mq .50 Hmpcom hmaawpe mJ .50 mmamm puma m: .50 mmHmm pmHHmpB m¢ .50 .oz undopmmsmu 1010110001011010100 0110010000000000100 OOOOlOOOOOOOOOOOOOO 0001000000100000010 0010000000010100000 1110001011010111010 OOOOOOOOOOOlOOOOOOO OOOOOOOOOOOOOOOOOOO 0011100010111100110 0000000101000000100 0000100010010000000 0000000000011100010 OOOOOOOOOOOOOOOOOOO 0000000000001000000 8901234567890123456 3344444444445555555 ************** *************.*. 100 APPENDIX IV--Continued mumammam 3 .50 >9 3 .50 owvmm 3 .30 .mm: .mfiwo S .50 mama S .50 Gm: #088 S 5o mmflhopomkflfl 3 .50 mmh3£oomm 3 .50 moamm pmSPo 3 .30 mpwww 3 .50 man emappom 3 .50 moamm pmom m: .50 .Sqm .88: m: .30 .Hpcm pmonmavumm 3 .50 .oz undopmmsmo 00000001001000110101000000000000O 000000000000000100000000000000000 00000000000000101000000000000010O 000001110110101000010101101000100 011111110111111111010111110011000 10000001011100100000000100000010O 011111111111111111010111101111000 011111111111111111010111101111000 OOOOOlOlOOlOOOOOOOOOOO11000010000 000000000011011100010010001000000 000111011011110100010000100001010 OOOOOOOOOOOOOlOOOOOO0000000000000 000000010010000001000001010011000 000 000100101011111000000001001100000 1221/45678901234567890123/45678901 221/456 *** ***** *flflflflflflflflflfl2222222222332/3333 101 APPENDIX IV--Continued mmwammfla bé .50 >8 Nd .30 oavmm 3 .50 .mwz .mEmo Nd .30 mcmwm NJ .50 Hawz pomnwa S .30 mmfipopoopflm h: .30 meDSoopm 3 .50 moamm hmnpo o¢ .30 mpmwo m¢ .50 mac Umappom 3 .50 mmamm pwom m: .50 .Hpqm popoz 3 .50 .Hme pwonmavvmm w¢ .50 ..oz Undopmnamo 00010001100010010110 00000000000000000000 00000000000000100010 00000001010000010011 01101111111111111111 10010010101011011010 01111011111111111111 01111011111111111111 00000000000000000000 00010100001010000000 O 0010100000110100001 O OOOOOOOOOOOOOOOOOOO O 0000100000000000000 00010000000010010000 78901234567890123456 3334A444/4444l45555555 ************** ************** 102 APPENDIX IV--Continued mohmo panopo mm .50 mmsflpomz .cm 0m .50 QHSmLmQsz md .50 A0290 Nd .30 Amcflaamov mummwmwzmz Nd .30 mhmmmam3mz Nd .30 .oz quopmmemo OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO 100101011111011111011000011101110000010 000001011111111101111010101101100000010 OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOlOOOOOOO 000000000001000001000000100101100000010 000000000011000001010010000110000011111 l23456789012345678901234567890123456789 *********flflflflflflflflflfl22222222223333333333 103 APPENDIX IV--Continued mapmo pfiuopo mm .50 mwcapmmz .um Om .50 aflnmhonamz md .30 pmnpo Nd .50 mcflmawov mhmmwmmzmz tdéo mummwmmzoz Nd .50 .oz ocSOAwmamo OOOOOOOOOOOlOOOOO 10011110110111110 lOOlOlOlllllllIlO 00000000000000010 10010000000110010 00000101010000011 01234567%90123456 44444444 45555555 ************** ************** APPENDIX V RESPONSES TO MISCELLANIOUS QUESTIONS 105 APPENDIX V RESPONSES TO MISCELLANIOUS QUESTIONS meow d .50 wasmmmmoosm mo .50 Nmmpwm opoa moam>mm No .50 OHHosooad mm .50 mpmm mm .30 mpzmfln 03p gasp who: on .50 ucfiop< pwmw some 0 .50 msoocH Mo mohfiom mono: m 150 coapmhomnoo m mflsmhmcphmm N Hmsofi>HvGH H H .50 .oz UGSOLMQBmo 3223.511111112131211223212.1212113 11111111111111111.110111011101101 00011111101111001011001011101101 .111111.11111101111111111111111111 1.1111111101111111.111111011111111 1111011111111111111111111011.1111 00000000001000000010000000000100 00100001011000001100010000000000 1.1113.121211121111111?—11.121.111.111 12345678901234567890123456789012, * * * * * * * * * flflflflflflflflflflZZZZZZZZZZBZ/B Positive Response Negative Response 1 O * Successful **Unsuccessful 106 APPENDIX V--Continued mHmoo d .30 NHdmmmmoosm mo .30 NmmpHm whoa QOHm>mQ No .30 0HH0£00H¢ mm .50 mpmm mm .50 mpsch 039 camp mpoz mm .50 undop< pom» Como o .50 osooGH Ho condom mono: n .50 COHpmhomhoo.m mHnwnocppmm N HMSUH>HUGH H H .50 .oz anachmmamu 111321114231132112122212 110110010000111110111111 111111111011111111110111 111111111111011111111111 111111111111111111111111 111111111110011111011110 000000100100010010000000 001000110000000010000010 111311113111121123131111 345678901234567890123456 333333344444444445555555 ***********H** *********** ** b. A. ll ‘1' ‘II 11 HICHIGQN STQTE UNIV. LIBRRRIES Ill! 3 I III Ill IINIIIIII lllll lllll llllllll llHl 12 3101620684