i . 1!... “6 . Jmfiaw kWh“ “2.1.3. , .. Bzwwwmwhfi .' wifmfi 5 tight“: 3. gaggiéz t\ IanMMuxh :5 H. “13):: a. 1.... .3... . all... an. a . it... u .0 . Igmmwih 5!- SA 2 i. 3.. .. Hahn's-ll...) OI [I It. . . 233 5:... 3.. 7_ 2009 LIBRARY Michigan State University This is to certify that the dissertation entitled UNDERSTANDING MEDIA HABITS: THE ROLE OF HABIT IN THE THEORY OF PLANNED BEHAVIOR presented by RYAN LANGE has been accepted towards fulfillment of the requirements for the PhD. degree in Mass Media MaTor Professo‘rTS Signature A 3c» a: par; 71 I J 1 Date MSU is an Affirmative Action/Equal Opportunity Employer PLACE IN RETURN Box to remove this checkout from your record. TO AVOID FINES return on or before date due. MAY BE RECALLED with earlier due date if requested. DATE DUE DATE DUE DATE DUE 5/08 K'lProlecc&PresICIRCIDateDueindd THE RI”) UNDERSTANDING MEDIA HABITS: THE ROLE OF HABIT IN THE THEORY OF PLANNED BEHAVIOR Ryan Lange A DISSERTATION Submitted to Michigan State University in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Mass Media 2009 H4133} i) .. I \-—-_)."‘ I‘ " ' 5I_..\\?.L¢Julélll I ‘I‘ L"" \V" - O flux).\$.-:A«}‘\.‘IA 15 u r;- 'fit 4“”; t \ ‘ .h11; «. , u“) ' “Wur'r ‘3 r... t"'.»‘5.i\ed l0 at? . . . J‘s‘ «L “e, - I 12‘3" Mr. A . ABSTRACT UNDERSTANDING MEDIA HABITS: THE ROLE OF HABIT IN THE THEORY OF PLANNED BEHAVIOR By Ryan Lange Habit is a variable of great importance to communication research. Due to poor conceptualization and measurement, the true role of media habits in media consumption behavior has often been obfiiscated from media researchers. One of the goals of this dissertation is to show an improved conceptualization of habit, as well as to propose more conceptually consistent methods of measuring media habits. This dissertation examines the media habit of YouTube use by using a more strongly conceptualized version of habit. By conceptualizing habit in terms of its automaticity rather than other aspects that may be confounded with other variables (such as fiequency), the concept of habit becomes clearly discriminated from other variables used to stand in for habit in the past, such as past behavior. Focusing on the important aspects of habit, automaticity and uncontrollability, this dissertation demonstrates a perspective on the habit construct based on an advanced understanding of habits that has recently emerged in the field of social psychology. The Theory of Flamed Behavior was the theoretical framework of this dissertation. In terms of expanding and testing the Theory of Flamed Behavior, the interest of this dissertation is to examine the relationship between habit and control beliefs, focusing on perceived behavioral control. Based on previous findings, habit was proposed to act as a moderator to the relationship between perceived behavioral control and behavior. A negative relationship for perceived behavioral control and habit was I _ yep-53.1; .\.~ i.-. "‘ I $5.3.ou‘ '3 “(gt 1 tun-“u 'r'ishm IV ‘ T.‘ ..'*I' I?‘ ‘ " h.-.. ...~.‘:. A» I A h k A; ' ’,".‘I\ LL. 3 .. . . _ . .av-u ‘t‘ - “MALDL5. 1:31 #4.“th \ "1" "s ‘A- . Hit. A:’\,\ ‘0') V c «’3. 5“ ' Td)\\. 3‘. 1" l I ~‘ \ l rifitif"\’1r Mn C\‘\ I ‘I In \I\_I\:" : 'tv- : fields; - \_ 31‘ c\pl b_-1‘. ‘tk‘ T‘ ‘ -.A)L§ 1n 1.“; u,.h'\‘ 45.3.. _ ‘ [Ir-“I" ‘dtii ‘1.” ‘ “I. \ .14 . proposed: As habit grows in strength, perceived behavioral control should become a less effective predictor of behavior. A similar effect was proposed for the concept of self- efficacy, another concept driven by control beliefs, and its relationship with intention. Habit itself was proposed to become stronger as the consistent context for behaviors became stronger. A web-based survey instrument was distributed to a sample of 1200 students at a large Midwestern university, with 197 completed surveys submitted at the end of data collection. Multiple regression and simple slope analyses were used to examine the data. The Theory of Plamed Behavior was partially supported by the results of the study. Habit was shown to have a negative relationship with perceived behavioral control, with habit being a better predictor of both intention and behavior than PBC when habit was present. Habit also had a negative relationship with self-efficacy. Habit was increased by greater levels of consistent context, with the possibility of a curvilinear relationship existing between consistent context and habit not being supported. In closing, this study’s conceptualization of habit is clear, parsimonious and provides an explanation for automatic media behaviors that would assist reasoned action theorists in understanding the great diversity of human media behavior. Habit appears to have a moderating role on Theory of Plamed Behavior variables as it grows in strength that should be acknowledged when studying potentially habitual media behaviors. Copyright by ITYAUQIAAbKSE 2009 To Harry G. Waterman, Jr. X0 “I."- ‘ I Ind -- p . ‘ 1 prim,“- Ldkd-i\|.£\.i‘\" III on. I "“ ‘1".: .1. A__“L.. \~ :‘~\ g". I 9'13) ‘U‘fl . .a~.\..\g_ 1‘11“ renter offl- p H . i - —. “3179‘“ 0? i . ."'t\0 “.‘ ' n l I , . Pun“. OI 331‘ ._ \l,._ . “.I|\\“ Lat '.. i ' II’ k‘x‘5 1k ,L'I' ‘L« 0' . ., h.“ .a:.“ ”ILL? k\\“ f v .' 5i '5-‘4‘40iinc d. \ ACKNOWLEDGMENTS No work of scholarship is done alone. Robert LaRose, my dissertation director, had a tremendous impact on the development of this dissertation. On many occasions I would have been completely stymied if not for his timely advice and nearly infinite patience. I am both a better writer and a better thinker because of Dr. LaRose’s rigorous review of each draft of this dissertation. I would also like to thank my committee, composed of Cliff Lampe, Hairong Li and Wei Peng, for their insight into the final product of this dissertation. I also owe a debt of gratitude to my peers Clay Dedeaux and Missy Lewis for their ongoing moral support. I hope my own support helped them through their own dissertations. My time at Michigan State was also made considerably brighter by the helpful efforts of the department’s office staff. Kim Croel-Kersten, Rachel Iseler and Denise Mahoney have my undying gratitude for their assistance in acclimating me to the unique culture of Michigan State. Nancy Ashley, MIS PhD Program Coordinator, also provided me with considerable help and assistance in navigating the often confiising and alarming bureaucracy of the university. Last but certainly not least, I would like to thank my wife, Amanda Flowers Lange, for her support during my lengthy dissertation process. Very few women would have accepted their husband working up until they left to go to the altar on their data collection project, nor lived with both me and the dissertation for nearly a year afterward. Her love gives me the strength to prevail even against otherwise insurmountable odds. vi LIST OF HIS. LIST OF FiGi CHAPTER I IXTRI’JD'L'CI. Tire lat. IOLIQ' H351: .. I The Iii. Hii‘ll .1‘ I .. 53.7.2; CHAPTER I LITERXII RI Hii‘li . Curran; ITS Clef: The Th: Hahn 3:: ”0 rec. Thaw},. 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TABLE OF CONTENTS LIST OF TABLES ............................................................................................... ix LIST OF FIGURES .............................................................................................. x CHAPTER 1 INTRODUCTION ................................................................................................ l The Internet .............................................................................................. 2 YouTube ................................................................................................... 3 Habit ......................................................................................................... 5 The Theory of Plamed Behavior ............................................................... 8 Habit and the Theory of Plamed Behavior ............................................... 10 Summary ................................................................................................. 12 CHAPTER 2 ' LITERATURE REVIEW .................................................................................... 13 Habit ........................................................................................................ 13 Current mass media research in habit ....................................................... 18 The deficient self-regulation perspective on habit ..................................... 23 The Theory of Plamed Behavior .............................................................. 25 Habit and the Theory of Plamed Behavior ............................................... 28 Two recent examples of media habit studies using the Theory of Plamed Behavior ..................................................................... 32 A re-conceptualization of habit measurement: The Self Report Habit Index ..................................................................... 37 The unique role of control beliefs ............................................................. 4O Approaching an understanding of the role of habit within the Theory of Plamed Behavior ..................................................................... 46 Hypotheses .............................................................................................. 50 The Theory of Plamed Behavior and habit ................................... 50 What is the relationship between habit and PBC? ......................... 52 What is the role of consistent context in media habits? ................. 64 Will the relationship between habit strength and self-efficacy change media use intentions? ........................................................ 65 A model of habit in the Theory of Plamed Behavior ................................ 66 Summary ................................................................................................. 67 CHAPTER 3 METHODS. . . .. ................................................................................................... 70 Methods ................................................................................................... 70 Target behavior ............................................................................ 70 Survey overview ........................................................................... 71 Desired sample characteristics ...................................................... 72 vii Operr I Habii Li: Conwnl; Habn_Pi 35N3n, “‘15:: Self-c513. 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' Operational definitions ............................................................................. 73 Theory of Planned Behavior instruments ...................................... 73 Self-efficacy and consistent context instruments ........................... 75 Habit instrument ........................................................................... 76 Recoding instructions ................................................................... 77 Addressing conceptual overlap between instruments ..................... 77 Perceived behavioral control ............................................. 78 PBC and the Self Report Habit Index ................................ 79 Consistent context and perceived behavioral control ......... 79 Analysis.............. ................................................................................. 80 CHAPTER 4 RESULTS.............. ......................................................................................... 82 Sample characteristics .................................................................. 82 Scale diagnostics .......................................................................... 82 The Theory of Plamed Behavior and habit ............................................... 89 Is the relationship between habit and perceived behavioral control negative? ......................................................................................... 94 What is the role of consistent context in habit? ......................................... 98 Will the relationship between habit strength and self-efficacy change intentions? ............................................................................................... 102 Summary......... ..................................................................................... 107 CHAPTER 5 DISCUSSION........... ...................................................................................... 108 Habit and the Theory of Plamed Behavior .............................................. 108 The habit construct versus the “past behavior” construct ........................ 110 Habit and its relationship with the subjective norm .................................. 113 Control beliefs and habit ........................................................................ 114 Habit, PBC and behavior. . . .. .................................................................. 116 Habit and intention .................................................................................. 118 Consistent context and habit ................................................................... 120 Self-efficacy and habit ............................................................................ 123 A rival proposal: Transaction costs and usability encourage user retention .......................................................................................... 124 Limitations of current research ................................................................ 125 Theoretical issues ........................................................................ 125 Methodological issues ................................................................. 127 Suggestions for fixture research ............................................................... 130 Conclusion................. ................................................................................... 132 APPENDICES .................................................................................................... 134 REFERENCES ................................................................................................... 143 viii TABLE 4-1 ~ ' n;' . I, Tani“ 0‘ P“: TABLE 4-: 7“" ~_ . ml Mi? D, \ i ‘ ‘ (€73.51:th II} B \ I "‘.)H' ‘vu V Laqh~ll§jk!‘; and E‘: 7.13:5 4-5 tripsthsns l.-\ ABLE 4-6 u. ..'. .._-I‘-l,'.;:€.\lS 18 TABLE 4-‘ Parh“ I “fusion 5," ~ . It»: . r A vi We” 44-511 . .I .ik‘II 01‘. ' 7-. 'I * “ABLE 4TB ZQSIOII Ar“ incited 8-“ B ‘- | v .. BEE L9 \. ‘- "I I \J ‘ A ' n exny: , "44:3.“ " .312 {h . C :‘BuE 4-11.} W A. .‘ .. .. \‘, s ~ |."' .illf] A” I “I ' L. .. 3:“: 3‘“ ‘ Ad |\~1L k LIST OF TABLES TABLE 4-1 Theory of Plamed Behavior Scale Diagnostics .................................................... 83 TABLE 4-2 SRHI Scale Diagnostics ....................................................................................... 87 TABLE 4-3 Self-Efficacy and Consistent Context Scale Diagnostics ...................................... 87 TABLE 4-4 Correlations Between TPB Scales, Habit, Self-Efficacy, Consistent Context, Intention and Behavior ........................................................................................ 88 TABLE 4-5 Hypothesis 1A —— Predicting Intention Using TPB Variables ................................ 90 TABLE 4-6 Hypothesis lB — Predicting Behavior Using TPB Variables ................................ 90 TABLE 4-7 Regression Analysis Predicting Behavior with Habit Moderating the Effect of Intention on Behavior ..................................................................................... 92 TABLE 4-8 Regression Analysis Predicting Behavior with Habit Moderating the Effect of Perceived Behavioral Control on Behavior ..................................................... 97 TABLE 4-9 Regression Analysis Predicting Behavior with Consistent Context Moderating the Effect of Habit on Behavior ...................................................... 102 TABLE 4-10 Regression Analysis Predicting Intention with Habit Moderating the Effect of Self-Efficacy on Intention .............................................................................. 107 ix RCIREI-i nsnpvx~u Ail\tt\\i i] ran 2-: \Ideioftbn! L‘1\ T‘TFV- r— 5 '| I.\J-,R;.1-: I ‘ n ,. fl Dxdlfq‘fl: . LIST OF FIGURES FIGURE 2-1 The Theory of Planned Behavior ........................................................................ 28 FIGURE 2-2 Model of the Proposed Hypotheses ...................................................................... 67 FIGURE 4-1 A Simple Slope Analysis of Intention and Behavior Moderated by Habit ............ 91 FIGURE 4-2 A Scatterplot of PBC and Habit .......................................................................... 95 FIGURE 4-3 A Simple Slope Analysis of PBC and Behavior Moderated by Habit ................... 96 FIGURE 4-4 A Scatterplot of Habit and Consistent Context ................................................... 100 FIGURE 4-5. A Simple Slope Analysis of Habit and Behavior Moderated by Consistent Context ............................................................................................. 101 FIGURE 4-6. A Scatterplot of Habit and Self-Efficacy ............................................................. 105 FIGURE 4-7 A Simple Slope Analysis of Self-Efficacy and Intention Moderated by Habit ..... 106 IS" .2114; III ’1 I ‘ [TV .J' T ’ ’ IAN—\LBU5- >5k‘L‘ 'x- I I I y... a . ELLE-.13 Nil—I ‘5 i 3.35: of a hen. I ' v c ‘Ul‘ r p“ . .4 H .1‘ an. |3L “‘1‘ 1;) I“. 1" l ., k1 I: xu§_\‘h_' ,. ‘1 t #15. ~ 5.7“"? i1: . {~‘K‘ZF'I'. 1' Chapter 1 Introduction Introduction Habit is a popular topic for social science research, but habit itself is often misunderstood, poorly measured and overwhelmingly considered a negative aspect of human behavior. This dissertation seeks to clarify the conceptualization of habit, provide a test of a better instrument to measure habit, and explain the relationship between habit and variables of interest to the Theory of Plamed Behavior. For the purposes of this dissertation, habits are “a form of automaticity in responding that develops as people repeat actions in stable circumstances” (Verplanken & Aarts, 1999; Verplanken & Wood, 2006). The automatic nature of the behavior is an essential aspect of habit, but the role of stable circumstances (an idea that will be referred to as “environmental stability” or “stable context”) may be less certain in many cases, particularly as it pertains to media habits. The public has often perceived automatic media behaviors negatively. Television has often been the victim of this negative image, with a great deal of research dedicated to discussing an alleged phenomenon of “television addiction” (e. g. Anderson, Collins, Schmitt & Jacobvitz, 1996; Csikszentmihalyi & Kubey, 1981; Kubey, 1984; Kubey, 1990; Kubey & Csikszentmihalyi, 1990; McIlwraith, 1998; McIlwraith, Jacobvitz, Kubey & Alexander, 1991; Wim, 2002). However, normal media habits pose no threat to the normal populations that are the subjects of most studies (cf. LaRose, Lin & Eastin, 2003). zit.- DRUM- :iu. its. 2 Of $65!." 13M Q comers n; -' 9‘ - - . 3121:5303 :r. x '7" _ V“ :Ct ”at ”WI The [at :1 .113 mat hax #4.“: came-t 3;, :«su splpc‘rs 3in 333'. at I? ii ”I“ prairie an mi: .1,» . ‘ - Maths 5; Ugd \I. . 3:31.135 tr:ch ‘v-J." Cijifrs , Mil emit EDDIE "- .{ 31H: ewdi Lu“ J 9 -.~ Q ‘ ‘skkd It :I‘ _.. :\4t ‘ ‘h- ‘ ~.i§\;"y,. “Internet addiction” has become a significant area of discussion (e. g. Caplan, 2005; LaRose, Lin & Eastin, 2003; Shapira et a1. 2000; Song, LaRose, Eastin & Lin, 2004; Yee, 2004; Yee, 2006; Young, 1998) much as television became a significant area of scholarly consideration after it became prevalent in society. Much of the same concerns about television are repeated about the Internet, but the Internet is dissimilar to television in several important ways. The Internet The Internet is an electronic medium that has attributes of many of the mass media that have come before it, but is better understood as its own medium. Like radio, it can convey audio, and like television, it can convey video. It has similar attributes to newspapers and other print media, allowing for pictures and text to be used together to convey information. The primary difference that sets the Internet apart is its ability to provide an interactive experience which other types of mass media camot easily replicate (Morris & Ogan, 1996). This greater level of feedback makes the Internet different from the mass media, which results in many Internet applications not truly being “mass” in the traditional mass media perspective. Users have the capability to consume and create content easily, which has created a media environment that is unlike any that has come before it. A great deal of Internet use may be habitual in nature. Fallows (2004) found that up to 88% of Americans who go online say that the Internet plays a role in their daily routines, and of those users, 64% believe their daily routines and activities would be affected if they could no longer use the Internet. Online behaviors like getting news, checking sports scores or communicating with others are common among these types of _ .l‘. . (.5313. E41103 . 21335 3 mill- I ' ' other users. .x' rats to br«_~.; ‘ t n.- . , _ _ Lin .I‘U‘C ‘5‘ ISM to be C IR‘ is \' ~ L55. Lm & What 1. '11", I.) ‘ .t..u\i'sii,lod 3\ . Cain users. Fallows also discovered that 30% of American Internet users claimed the Internet plays a “major” role in their lives. These users do more everyday activities online than other users, and are much more likely to do those activities exclusively online. Users with access to broadband also had a far greater likelihood of doing common activities online than those without broadband. Recent figures estimate that 42% of all American adults have access to broadband at home, with the rate of growth continuing to rise over time (Horrigan, 2006). There are concerns about how this growth in online activity may affect individuals and society. Use that could be argued to be excessive may have negative effects on individuals (e. g. Caplan, 2002; Caplan, 2005; Griffiths & Wood, 2000; Morahan-Martin & Schumacher, 2000, Yellowlees et al., 2007) but determining what is “excessive” is a challenging issue. Using the Internet a great deal may appear to one person to be excessive, but a person who simply uses the Internet with great regularity may not be impacted negatively by their use (see LaRose, Maestro & Eastin, 2001 , LaRose, Lin & Eastin, 2003). What is popularly believed to be “excessive” Internet use may be better understood as the result of a state of deficient self-regulation. Deficient self-regulation as defined by LaRose et al. is a state in which conscious self-control is diminished. Habit exists all along the spectrum of deficient self-regulation, with most habits not presenting any negative consequences to individuals. YouTube An Internet-related behavior that is growing in prominence is the use of the online video site YouTube. YouTube is a free Internet site that allows users to upload their own EliilUlS OI “ i ' " u. . , l ,l “TEX. -. I I ' V ‘ - ‘ t9?- b.£>32c UL“ § YUCI . . . first} 071 ~‘~ ,~: - , 9L) fixed} ‘3" “‘IL ‘\ ‘1,"I‘I“ fl >5 .l.i\dIII UNL.' TEL". I ' ... .lI‘. :0 IRTL‘L‘ net's— . lit-t AOJg-LII\ ‘3: fiff‘ - I ~MMWHMddsn 27:60 He TV?" \ I \ \ ‘al‘ 31— 5‘ II} r..\\' .: [tn IUUIuh .F' i "i" ‘ “'ch ‘11" mt» \ IL :1; " I. i' " - ‘~41'\ . "“ ‘~ Muir-WT} ‘I' . t Li it"‘h ‘AJjA .r' \ \IC‘CC’ \ video content to share with others. It is claimed by YouTube that users watch hundreds of millions of videos per day, and ten hours of video is uploaded to YouTube every minute (YouTube, 2008). YouTube’s significant user base uses the service to embed videos into blogs and other web pages, making it a ubiquitous part of the modern Internet. YouTube was founded in February of 2005. It is a video sharing site that relies entirely on user—created content. Any one who makes a free YouTube account can upload videos to the site, which allows videos to be seen by anyone whether they have a YouTube account or not. YouTube claims its user base ranges between 18 and 55, with an approximately even split between male and female viewers (YouTube, 2008). More than half of YouTube’s user base is said to visit the site at least weekly. YouTube’s claims appear to have a basis in fact. Rainie (2008) found that up to 48% of Internet users had visited a video sharing site like YouTube at least once, with significant user growth from previous studies in 2007 and 2006. Madden (2007) found that up to three-quarters of young adults watch videos online on sites such as YouTube, with roughly one in three Internet users between the ages of 18 and 29 claiming to watch or download some type of video during a typical day. Overall, almost 30% of all online video viewers claim to have watched or downloaded video from YouTube, which rises to over 50% when only young adult online video viewers are considered. YouTube use is a popular online social activity. Madden claims that 57% of online video viewers shared links to videos they watch online with others, with young adults sharing their links over two thirds of the time. Further, Madden found over half of online video viewers say they have watched online videos with other people, with young .. a- H'A‘Jn? 1.'o_-.'. s'.~.\\.IL .risi. \ . --. _.. _ ’ ndi‘O 9,35. In. 3".3’33 :‘J i0 Dc 1‘ V 4.23;: SILLGCI“ i‘Tfreqsisitc I} ' MEN his: To be? Sis-3.510 be ‘IN .IiC‘IEIUfe IIIJI i more dztficult : “1.11;“?! Habits , ’1‘ --J . I «Ned 111 UK ‘5, :I‘ ",1,“ H‘EPQClg‘... ii"? .1 A ' {ldi [he 1" 2:5,; _ ~ - d3 leafy. “1"n' I -. “IRA adults tending to have said they watched online videos with others three-quarters of the time. This dissertation chooses to examine YouTube use as this study’s habitual behavior of choice because of its ubiquity; many popular web sites use YouTube or similar free video services to provide online video content. YouTube’s interactivity is also an important difference from a similar electronic medium, television, which may present different challenges for habit researchers. As one of the most popular online video sites, use of YouTube among our chosen population of college students was expected to be high per the Pew data previously reviewed. Use of YouTube among college students was anticipated to be common, and while regular use is not always a prerequisite for habit, repeated YouTube visits could create a situation in which a YouTube habit would be more likely to exist. To better understand the idea of Internet habits like YouTube use, some time needs to be spent discussing what habits are and some of the controversies in the habit literature that have helped to make discussion of this fimdamental yet elusive concept more difficult for academics to explain. Habit Habits are believed to be triggered by cues from the external environment, an idea grounded in the behaviorist perspective (Dewey, 1924; Dunlap, 1949; Watson, 1924). This perspective has softened over time to become more in line with Triandis’ (1979) claim that the environment and the individual share responsibility for the creation of habits as “learned patterns of acts”. These patterns of acts are encoded in higher-order cognitive units called “schemas”, which organize reality in a way that is easier for us to ' ....J ..-,., ‘ I I;«..ft'>t.£uu 1‘ is m. are: .1; 7:503. I12." arses-tics ask .- Bmdtl'h.’ 3; ' E14553; A4715 ( intern Am. E II 01:11 :5 1: 1r. B-i‘iltj t." '."._1~ . ' H‘.~\\.nz“fi v p ‘5‘ _lL. . ' “‘ s. ‘ understand (Landman & Manis, 1983). It is believed that these cognitive structures can be activated by environmental stimuli (Anderson, Berkowitz, Donnerstein, Huesmann, Johnson, Linz, Malamuth & Wartella, 2003; Fiske & Taylor, 1984), even below one’s conscious awareness (Bargh, Chen & Burrows, 1996; Bargh, Gollwitzer, Chai, Bamdollar & Troschel, 2001; Bargh & Pietromonaco, 1982; Barker & Schoggen, 1978; Hassin, Aarts & Ferguson, 2005; Kawada, Oettingen, Gollwitzer & Bargh, 2004; Sheeran, Aarts, Custers, Rivis, Webb & Cooke, 2005; Quinn & Wood, 2004; Verplanken & Wood, 2006; Wood, Tam & Witt, 2005). Based on recent research, this dissertation defines habit as “a form of automaticity in responding that develops as people repeat actions in stable circumstances” (Verplanken & Aarts, 1999; Verplanken & Wood, 2006). This definition captures the two most important aspects of habit the Iiterature considers; automaticity and the presence of stable circumstances. Many studies do not define habit as clearly, relying only on how often the behavior is repeated (6. g. Ajzen, 1991; Bagozzi, 1981; Landis et al., 1978; Trafimow, 2000), only its automaticity (e. g. Bargh, 2002; Lindbladh & Lyttkens, 2002) or do not define habit explicitly at all (e. g. Dahlstrand & Biel, I997; Guariglia & Rossi, 2002; Wittenbraker et al., 1983). Incomplete definitions of habit, or treating the construct as a primitive term that does not need explicit definition, lead to inadequate consideration of the multi-faceted nature of the construct and, as a result, measurement that does not accurately account for the role of habit in behavior. In many cases, habit is conceptualized as the frequency of previous behavior only. Behaviors that are repeated more often are considered to be “habitual”, while behaviors that are repeated less often are thought of as not being habits. The fallacy contained l I- stir; this IV I . ‘..-4o~,A_-‘ " :1" am: ‘ . ss-buta talk on .1 212': home '. Limit: RICE. FILIQQNN Aft Opp 1'“ 1 “Mn Tex-2' I”;T ' “‘ --.1.L A \. \q ‘ .i 35 _‘ ¢5&\ Irv“ ~ u‘ .1.-“y ‘ C 1}. ~s l‘ R (1'13. ‘ a\ Tr]. . ~. ~ \— 2'; ~._ ‘4‘-,I . wit-v u ‘liajit It» f‘,-'Iv-_‘ “-J h—_ I itfllfieh I .i\ I . . 1&1!“ . ‘\‘K I..1F "P V ' ‘ T ‘hli I T , H‘\-:.I‘.. ', ."~-.‘d ._ ‘l-CE .J within this type of conceptualization is that behaviors can be repeated often without being habitual, and habitual behaviors can take place over an irregular period of time. For example, a person may choose to watch YouTube videos published by a single content provider and generally ignore other videos. This person may visit YouTube on a regular basis (once or twice a week) to see if there have been updates by their favorite video provider, but might not actively browse for new content for a long period of time. The act of visiting the site may seem habitual, but in reality it is an active search process being guided by a person who is looking for a specific type of content. An opposite example presents itself when considering a YouTube habit that may only recur infrequently. YouTube has previously highlighted videos produced by political campaigns to encourage democratic discourse with candidates. A person who is otherwise disinterested in YouTube may visit YouTube a great deal over a short period of time to watch candidate videos, questions other people have posted to candidates, and so on. Measuring only the frequency of that person’s visits to the site before or after the political campaign season would detect no habit at all, but if the measurement was taken during the height of the campaign, that person would seem to have a very strong YouTube habit. Yet neither perception of that person’s use is accurate, since their strong habit is only triggered by the presence of a type of desired content (political videos) that are available only infi'equently. The viewing of YouTube quickly becomes habitual over several months, but then may taper off when the stimulus is no longer present. A different type of habit conceptualization is found in the Self-Report Habit Index, or SRHI (Verplanken & Orbell, 2003). The unique feature of the SRHI is it conceptualizes what are believed to be the fiJndamental aspects of habit; .. ....:'. kt EEL‘IIIAHIJI I .“ . I .‘.- or 4. 1'30 ...1\ iiJUJ .'_. ,‘j‘ . >.:..'uru 36 III... 1031; W” -° IAIII.;LQ»‘ TL ..I- '- i...‘ \. ‘9.- \0 \ . ‘. ‘ . a.“ 1') in; 9" Lula“ u. r W ' .“J. -. &A\'L)o 3.,\ :\:.\UP I: "‘ J .- 7 ' an. .i 5. \ h - V- . ._ K I .. x ‘9).- “H 3 N. ’ .._‘”» H; \ . . t ‘ Juik' carcass rr. 3cm. _‘1 . 4a] 'E’fi I —:..' ‘Ale \l‘v‘ :- +- 1';' 'y‘. I ‘ I”)... Hf If H “19., 4‘ lkg‘J ..§.A~' Puma \l I" ‘- \ yi‘I‘J“ ‘3 ()1. ‘ su ‘0‘ I- ~ :l“V ‘ "1‘. 'C ‘ . “411) t-‘\ .n‘, .u a k hNF' ‘ ‘ t NV., 0 *‘ . ‘4 ~ \ ‘7‘.~_ “;\§p., \ 1“ 1' . ‘Kl‘ ‘1 \ It -. \ a- ‘ - 4 ‘ arka‘ P‘-‘y.r C u\\“ b H 3 "I. H:., a 4“ I. |v ‘ F L11 ~. uncontrollability, lack of awareness, and cognitive efficiency (p. 1317). While the SRHI also has traditional items that ask about behavioral frequency, its most important feature is its approach to attempting to capture automatic behaviors. This conceptualization should be much more robust in terms of finding habitual behaviors, as well as being able to discriminate more readily between different degrees of habit strength. This study seeks to underscore the importance of both external environmental factors and internal goals in acting as the foundation for habitual behaviors. In some cases, the external factors may be less useful than the internal factors, and vice versa. In all cases, as habit grows in strength, both internal and external factors start to decline in strength as automatic systems begin to take over. This loss of volitional control and increase in automaticity may follow a predictable path, which can be understood initially through the context of the Theory of Plamed Behavior. The Theory of Planned Behavior Habitual media use behavior can be understood through a reasoned action perspective. Media use behavior, such as using YouTube, should begin as a process that is controlled by volitional, active reasoning. How does this active reasoning process become an unconscious, automatic behavior? Most habits are not created by the intent to create a routinized behavior pattern by an individual (Verplanken & Faes, 1999). Instead, an inherent need for cognitive efficiency brings about a cognitive economization process, which eventually removes the necessity for active thought processes about tasks humans engage in repeatedly. In other words, a person may begin with a conscious goal and pursue that goal with conscious effort, but if the action in question is repeated again and again over time, the necessary t.‘ ‘0'.» ",‘Il‘ ‘k‘lnhl‘e >ik: b m.‘ ,"1 ' ITALBdrnm ,. ~"-n-‘ " Np‘r‘v itsl‘mé‘ t1. - . L. M‘H‘ ' “-.- u—ILIJ...‘ III-L a. "'“ YIt I V‘ .. . H “Eda \ 1.. i‘ “4‘ ”I' \‘ r) . _.~-\1;)‘( Rkk ‘3'; 19 5.; 1‘ "l\.\u k (‘j I. fore\a @3136 Sir-:3 . “R "rfi; ‘ .‘Nx ' k‘1u\‘f‘ \ s-I"'.‘ \\ 1-3-‘ 1 .H‘.‘ * J‘KA 'T" -.‘\ |_ .2. ~)"--. .ll‘g. £1- ‘ \‘I‘. ‘ l ‘5 ‘ ‘- ‘C“)F ‘ \A\" ‘ ‘7‘ . "‘t cognitive steps eventually become abbreviated through automaticity (Bargh, Gollwitzer, Chai, Barndollar & Troschel, 2001). The process of actively thinking out a behavior becomes abbreviated into what could be thought of as a cause and effect relationship that humans internalize, sometimes called a heuristic, allowing individuals to reach goals quickly without having to apply extra cognitive load on each occasion. Some behaviors may also become automated without a specific goal in mind, being developed by chance as a result of the environment. For example, the placement of buttons on a web page a person regularly visits may be used so ofien by a person that they eventually lead that person to attempt to use that same area of the screen on other, different web pages. The placement of the buttons was not under the control of the user, and using them in a particular order may be the result of good (or poor) design rather than a conscious decision on the part of the user. The Theory of Planned Behavior (Ajzen, 1991) can inform discussion as to how an individual might start down the path of creating an automatic behavior. The Theory of Planned Behavior consists of five major variables; attitude, subjective norm, perceived behavioral control, intention and behavior. The first three variables predict intention, and intention (as well as perceived behavioral control) then predicts behavior. It has been referred to as a theory of the proximal determinants of behavior (Conner & Armitage, 1998) because variables that impact on the three major determinants of intention are not considered inside the domain of the theory. However, the Theory of Planned Behavior does not explicitly contain habit. The inclusion of habit within the theory has been a controversial topic for many years. l' l' ' .- . . ‘4 ‘ y 4 'I‘ 1’1“?“ “I‘L‘ .-nl 3 '. TLiL ;\- .. “~11” 1 r .1 LOLA-40‘ e; _‘i“ . - .1‘.‘L' “I"‘" . 2' 315‘. u.i.sb AU. lb.) '\ I ., ‘L’t"i-- . ‘ “44.51“". C , ”i ’.M~ .. .4 .gL‘JDZ‘VNl-y .:. K‘ :.:"\:H .V . ‘ 3‘ 101] i "'hn‘ U ‘ \ " h, :1 Nat F .f... ~19: Habit and the Theory of Planned Behavior The idea of habit within the Theory of Planned Behavior is usually contained with a controversial variable known as “past behavior”, which Ajzen (1991) claimed was a “wastebasket” variable that contained error variance and temporal stability. Conner and Armitage (1998) disputed Ajzen’s claim by noting observations that past behavior accounted for more variance than error could reasonably explain. Part of this variance was claimed to be the result of habit. Ouellette and Wood (1998) proposed that stimulus consistency (or environmental stability) was the missing link, as a stable environment would prompt the activation of existing attitudes that would lead to a “reasoned” decision. Ajzen (2002a) disagreed with the conclusions of Ouellette and Wood and focused the discussion on the active process of reasoning, claiming that the environment was not the crucial piece of the problem, but instead a person’s intentions drove their behavior. The stimulus was far less important than an individual’s cognitions. However, an automated behavior would ultimately act to perpetuate itself after a certain threshold, as the cognitions that initiated the behavior would become inaccessible as a result of automation (J i & Wood, 2007). The main complaint of Ajzen throughout the debate is the weak conceptualization and poor measurement of past behavior, which is used as a proxy variable to reach habit throughout the TPB literature. The stronger, separate conceptualization of habit used in this dissertation that addresses its cognitive nature should be able to surpass the problems inherent in past behavior and allow for a habit variable to be usefully integrated into reasoned action theories like the Theory of Planned Behavior. 10 1:3 10711 C“ . I ~‘ -, ‘. Jeers 330141 3 AN)“ 0‘. ‘ ‘58.; k .- .3 . I “-.-‘It 1“,.” ‘ ‘J35u531-o; L‘ '~ ‘ 355,} or. the :ssemréur pr :32: ones p: 33351: Moms 713:}: at it edit staringfill} I. 37:37.12. habit SE 533?th it ill b I Ailt‘ Oi‘ ' d 4.lr}€d B.)L'.' \....1\’ 436 mil?» 3:?" 1'3. ,! “‘J \ ‘- ‘ 0‘ n1 The main interaction of interest in this dissertation is between perceived behavioral control and habit. Perceived behavioral control (PBC) is a variable created by beliefs about one’s ability to control the external factors that will encourage or discourage the execution of a behavior. The unique contribution of this dissertation to science is discussing the shape of the interaction between habit and perceived behavioral control. Based on the current scholarly literature on habit and perceived behavioral control, this dissertation proposes that Internet habits may begin as behaviors that are very much under one’s perceived behavioral control. As time passes, a habit may form, and that habit becomes more important to determining fiiture behavior than external factors. While at weak and moderate levels, perceived behavioral control still contributes meaningfiilly to the prediction of the future behavior, in situations where habit is very strong, habit should be the primary predictor of interest. Evidence supporting this assertion will be discussed throughout the course of this dissertation, but will be discussed in particular throughout the second chapter. The objective of this study is to apply the variable of habit to the Theory of Planned Behavior to demonstrate how, over time, a behavior that begins as a reasoned process can ultimately become dominated by habit. If theoretical understanding of this process is correct, it should be clear that individuals who still have a low YouTube use habit are more driven by conscious decision-making processes in their YouTube use than individuals who have a strong YouTube use habit. ll 5;;‘7fi’72a'l'l' Y T \ J L a, . ”fili': "‘ fr mm & ..45\U¢ " 2132 31:3 C(Z‘Ei. , Summary YouTube habits are a type of human behavior that is becoming more important as the medium matures. Exploring YouTube habits with a fresh perspective so to put them into the context of the Theory of Planned Behavior will provide new information to help address the heated debate over the risks of online activity. Additionally, exploration of the topic should help to provide evidence for improved instrumentation in habit studies that relies less on the environment and number of times a behavior is repeated, and more on the attributes of habit that make it compelling to scholars; its uncontrollable, subconscious nature. v! '1 A ...., 2..) s: V ".‘\ .Ln- 4;vJ'-'n«. v5'\.lg._\ 1“}, l. 'H‘- v . 4 Y‘” 1.1 . u... “Pk ' ‘- ".‘ “Y‘v ‘ n u l r‘ ~ . :4... 1“ “> dhi,. I t. Chapter 2 Literature Review Habit This dissertation defines habits as “a form of automaticity in responding that develops as people repeat actions in stable circumstances” (Verplanken & Aarts, 1999; Verplanken & Wood, 2006). Initially, a person may have accessible cognitions about why they engage in an activity, but the cognitive economization of habit makes those cognitions gradually less accessible as habit grows in strength. As time passes, individuals may begin to respond to the average rewards over a long period of time rather than immediate short-term rewards, further reinforcing habitual behavior (Wood & Neal, 2007). In other cases, a person may not have ever had a particular set of conscious cognitions about why they engage in a behavior, with the behavior becoming routinized within an “explanatory vacuum” (Oettingen, Grant, Smith, Skinner & Gollwitzer, 2006). Regardless of how a habit is created, habits are difficult to disrupt even when there are conscious intentions to alter a given habit (Verplanken & Wood, 2006). Habits can be triggered by many possible cues, such as the presence of interaction partners, prior behaviors in a sequence, moods or environmental stimuli (Verplanken & Wood, 2006). Environmental cuing was first championed by the behaviorist perspective. Behaviorists such as Dewey (1922), Watson (1924), Dollard and Miller (1941) and Dunlap (1949) considered habit through their stimulus-response paradigm. To the behaviorist, habits are conditioned responses to stimuli intended to resolve a need 13 1th3xifiriszr~ T‘ V' -n1 ,\v “-5-: ILL 5. ‘ “' ‘J’JWynJ 51a.u\.~;1“‘_l~ .“-..- ‘~“\-‘ I“.— .. no \ t‘d ‘ZIJ‘ ‘9- w.‘ rm‘, 3 ““‘~\l'\ C \\ "‘12-..‘v. (j 9 W 1 It: ‘k k ‘ u R‘? l til '- 4y, ' ” 253?:1: :‘IJ g , ‘l' ‘mililum presented by the stimulus (hunger, thirst, etc). Dunlap went as far as to claim that individuals appear to each other to only be a collection of habits. However, behaviorism does not account for any personal agency. Ajzen (1991) and other reasoned action theorists believe that behavior is driven by intention rather than by simple stimulus-response relationships. Intention should regulate how likely the behavior is to occur so long as the behavior is under the actual, volitional control of the person. The environment has an important role in this control over one’s actions, which can determine how difficult it is to complete a behavior. If the environment is favorable, the behavior is more likely to be completed than if the environment is not favorable. The importance of the environment in enacting behavior, especially habitual behavior, has been a part of the academic literature for many years. Triandis (1979) defined habit as being an automatic situation-behavior sequence that does not require conscious self-instruction, similar to James’ (1890) conceptualization of habit over a hundred years before. A habitual behavior is activated in a reflexive way, but is not itself a reflex because it must be learned. Triandis considers learning to be a multifaceted experience, integrating both ability and previous experience. Beyond learning patterns of acts, Triandis claims that habits integrate patterns of thought and emotion. Triandis and others have understood habitual behaviors as being part of schemas. Scholars who support the idea of schemas claim that people have cognitive structures which represent both general and specific knowledge in a single higher-order unit called schemas, and these schemas help us organize reality in a way people can understand more easily (Landman & Manis, 1983). These cognitive structures can be activated by 14 Hammett: \lgfmtth 31' or :rtrned. 1?. P3303031}; . :7 '1'~:.1_1.._ ""~~ inu.lk \\.1!1'~ ‘5‘ y a.‘ N1 ,4 -‘a';. J _! ..X A‘ in“ K. i, :th1 V. . ushfllJLq11§ r "I‘Je . I .‘1',s\.‘x)‘\ 1‘12, \ T' I 1.6 IT... - , l u \§b. aLZK‘P‘ ‘ A... X:- ‘ q"‘ I L. k 59,.“ ’.‘ .'*-.“‘;-“ .' '} JCIEK ,1 ~.._,‘ -1 - 1- X “ \l‘nc . ww- .. . ¥\-\‘\e ‘.‘ ‘1 5:38;” . .\h L() a\ ‘. 1 K ». 1 \: 1. ._ ‘3‘ “‘s,\ ”a. J‘itcfi‘ 01.51 .‘h. ”uh" k. 1")” environmental stimuli (Anderson, Berkowitz, Donnerstein, Huesmann, Johnson, Linz, Malamuth & Wartella, 2003; Fiske & Taylor, 1984). When these schemas are activated, or primed, their effects can occur even below one’s conscious awareness (Bargh & Pietromonaco, 1982), which can be integrated into an understanding of habits as being automatic behaviors. Wegner and Bargh (1998) define an automatic behavior as a process that can run by itself and does not need conscious guidance once it has begun. A more detailed definition is provided by Bargh and Chartrand (1999), who describe automatic processes as lacking intentionality, controllability, attention or awareness. These automatic processes gain cognitive efficiency by not requiring active agency to execute. The manner in which schemas can be activated below conscious awareness to trigger automatic behaviors is the main argument used to support the conventional scholarly understanding of how habits are activated. The argument scholars have made is since humans encode their behaviors into these complex higher-order units, and these schemas can be activated without their awareness, an automatic behavior like a habit is primarily activated by the environment. Therefore, changing the environment should allow someone to break free of a habit. For the purposes of this dissertation, this perspective will be called the “environmental stability” perspective, sometimes also referred to as “consistent context”, “stable context” or “stable circumstances” (Wood, Tarn & Witt, 2005). It is important to note that the idea of “stable circumstances” also includes internal states such as moods or other cognitions, whereas most definitions of “environmental stability” only focus on the external, physical environment. Cues 15 ‘.~ ‘ ‘ k.‘ . \ \n‘. Ir. . Fje emfiy‘ , .3"... “\1)” 1" .__ \le ' H 13$?! -\ '45. .' H a“, & .m. » A ‘ 5" «Ha ,. ‘ 'smn"‘ .. Frl_‘j‘.‘.'|‘u k v 1,... 1‘9i ' ET;...1}.Z~U I :9" w tV‘f‘fi-"fi \..‘A.\. l....s.. T— ' I my; hr. .3 W . 1515 u‘» \ \ .- L .1.) . .1 .. 2>~.. ~;.~1 LA r‘ l' ‘u—y]._‘,n0 y: hu'Lk-... \ui . 3.31.315. 1994 :15.::e.'ed In v""-.3m H 5-;5. 136 m ‘ 1 ail-telou r K 1:1 .2331: ad\ 8.". ‘-«1§:¢.;._ “‘de ‘ “-3. .Vi‘y'I“ 1_._ M. c. ‘9’”); \ prompted by internal states can also be stable over time, but these have been less emphasized in the habit literature than environmental factors. The environmental stability based understanding of habitual behavior states that habits that have been generated in the environment will be maintained until the environment changes or they enter a different environment (Ouellette & Wood, 1998). There have been studies (e.g. Quinn & Wood, 2004; Wood, Quinn & Kashy, 2002) that assert that up to half of one’s daily activities may be habitual. Changing one’s environment has been shown to be a usefiil tool in breaking habits (Heatherton & Nichols, 1994). Yet, environmental cues to engage in behavior are constantly encountered in our daily lives, with only a handfiil being acted on out of the great number of them. The most prevalent examples of these environmental prompts are advertisements. The Yankelovich market research firm claims that the average American is exposed to up to 5,000 advertisements a day (Story, January 15, 2007). Many of these advertisements may attempt to invoke habitual behaviors to consume or purchase commonly used products, but the average person would be hard-pressed to find the time to react to them all if the environmental stability perspective were as powerful as it would claim to be. The environment may be an important cause for habitual behavior, but it is likely not the only cause in most cases. The environment may be acting to prompt goals (e. g. Hassin, Aarts & Ferguson, 2005; Kawada, Oettingen, Gollwitzer & Bargh, 2004) or stereotypes (e. g. Bargh, Gollwitzer, Chai, Barndollar & Troschel, 2001). It is important to emphasize that while the priming of a goal may lead to a behavior (Bargh, Chen & Burrows, 1996; Sheeran, Aarts, Custers, Rivis, Web & Cooke, 2005) that does not 16 .' " —- r ' ' f . . >v-'~~..:*v"r‘- '1 .- Q.LASI‘J'- . *1 u; ~ -\ p1“ ~¢3 ‘PD Y "“ 3..» mkfi I It. s-m .~.n '3'- 51.11.17“... p».; 131-171. use .' '-—- ,. 1".fim-C. i 4 l 4*“ ud.ki.zd;.\. ~ .19.) 1" 1 . ““J‘ ‘ LWI d r\ "na 0. .1}qu1, [ - S; “UKK j-d‘ “,3“, 1 e . ,3 .- . kE‘ 5L drt‘:\\ ‘1. mi 1 I 3 .l C , 4W.“- '- \ .1 . ’5.” \ ~.._”.) A“? \. \ v ' 'u\ r‘ ‘\ '~. '-.~ ‘. -‘~‘l" necessarily force a behavior to be executed. However, goals can have an indirect role in triggering habits by providing contextual triggers for action (Wood & Neal, 2007). A possible way of addressing the question of whether the environment or goals are more important to habitual cueing is to re-examine the idea of automaticity itself. The common perception of the automaticity concept was questioned by Saling and Phillips (2007), who proposed a broader interpretation of automatic behaviors. The authors stated that automatic behaviors are not purely stimulus controlled, but can be modified by the context of a behavior as well as an individual’s intentions. This idea of limited control over automatic behaviors provides an explanation for why the environment is not the absolute arbiter of automatic behaviors. It is likely that the environment and individual goals (conscious and/or unconscious) both have their say under different circumstances (Verplanken et al., 2007; Verplanken, 2006). Environmental factors appear to be more important when a behavior can only be executed in a specific circumstance, such as habitually wearing a seatbelt (J i & Wood, 2007), but actions that can be executed across many different types of circumstances, such as media habits, may be triggered by a number of different factors that should be individually examined to see how they link behaviors and contexts (Wood & Neal, 2007). Habit can be understood as a form of automatic behavior that deve10ps as people repeat actions in stable circumstances (Verplanken & Aarts, 1999; Verplanken & Wood, 2006). A behavior that begins as a reasoned process can become automatic as the cognitive efficiency processes that create habitual behaviors take place. Habits are contained within schemas, and these schemas can be activated by a variety of causes, 17 1" £31301 ' . :1 1313113103. L _ 1 '. ‘ '1" 3711'. .11....“ (‘51 n1 '1 .21. ‘ 1n ““M-nku H» :w. “‘1 .1 -‘ "b “NLL Ll I including the environment and internally or externally prompted goals. Automatic behaviors like habits are multifaceted, allowing for complex interactions between reasoned and automatic behaviors. The debate over the role of habits in human behavior remains a significant topic of discussion in the social sciences. Most mass media research into habit has focused on television, but the observations made about one type of media habit should be able to inform inquiry into other types of media habits. Current mass media research in habit A recent study of an automated response pattern in media habits is discussed in Crawley, Anderson, Santomero, Wilder, Williams, Evans & Bryant (2002). Crawley et al. examined viewers of the program Blue ’5 Clues. Blue ’s Clues has both recurrent content and unique content in each episode, but its recurrent content becomes “highly predictable” (p. 267) and so requires less direct attention from viewers. Experienced viewers gradually do not need to watch the program as closely to see participation cues, allowing them to perhaps focus on new content more than content which meets a form they are already expecting. However, it is important to distinguish here between behavioral habit and the process of developing a habit. Experienced viewers may not necessarily have a behavioral habit to watch the program, but instead may have developed a habit to respond to the form of the content itself, with behaviors being triggered when some element of a habitual pattern is present (e. g. LaRose, 2008, Wood & Neal, 2007). Crawley et al. found that viewers appeared to learn how to watch the program. Experienced viewers used less attention to view the program but seemed to learn just as 18 . '",|' .135- - 3““1 \ {11$ ~1 '7‘ :CillrL-EI k‘t “' ‘ I I )« 5:131: \\ .. I \u 3.3.1175 obs. “ ”‘17".1'“ ‘1"- h-~~;-A..A l ‘ ‘ .ln.- ' v "Vi'~v¢ ' 1%.}, ”e 'r “u. ‘1‘ 416 p 5"»’ 71 ““5431 11.11“}. H" r-i‘Jlrr. 0r 5;; ”3'4.- ,1 ‘ 5“ \ D) 1 ‘ ‘17» 3'31“ .1, 5. 1“ . .. \V'! , “‘>~11'CI‘~Y 9 . n \K‘ N.“- 1,\ ..—, "';‘ fl 9 ‘ ~N““ [K‘ r‘ l‘.‘ _ ‘ ‘1”. ‘U “Idle"; _ C "4 l 9 l 1; '- 1p1u. - P». .11 ‘~¢\ . ‘14: K?- O J 1 ‘1 x'- H '~ V 542‘...“ . 'A ._._\ oh 1.“.3 "1 "x‘ In. ‘\ ‘pu"” ‘ .5. “‘1 ~13 much as inexperienced viewers. Regular viewers also transferred their knowledge of the format of the program to a new program, and were able to respond to the cues within the program while paying less direct attention to it. The transfer of knowledge provides clearer evidence of possible habituation rather than a behavioral habit. In this case, the authors observe the habit of how to watch similar educational programming can occur in a wide number of possible settings, and can be triggered by cues within the provided programming. A similar Internet-based example of habit formation can be found in how individuals develop an email habit. Most popular email clients are very similar to each other, as are popular web-mail interfaces. Learning how to check email using one program allows one to transfer that knowledge into checking email using another program or client later. The act of checking email can then become habitual more easily, with many programs allowing a user to set a timer to determine when the program will next attempt to find new mail for an individual to review. This regular, repeating process eases the human mind into automating the email checking process until it is entirely transparent to the user. Rosenstein and Grant (1997) discussed habitual television use using Nielsen viewing data. They found that the role of lead-in programs on television was very important to maintaining viewing into the following program, and were important for the formation of television habits. It appeared that television viewing increased during periods in which people tended to be either just waking up or coming home from work. It is possible that television viewing was integrated into their behavioral schema during these periods, as the television had become part of the daily experience (Langer, 1989). 19 | swim f3. . I I 11:11:: 1‘} r. I 73:26.1? .. @5333} be. 3:113:32: f3. ::::‘ “L. . 01.1. "r 52"“ V .1.s .“““h> i \ll\ l~ ll":.| Q .-~-~ ' v‘ 1 “fluent __ .‘1 13‘ . '1“: ‘(t 1 “ DC )r» ‘ Ii "‘ .77.. ”l ~ . 1‘31“: o',‘ _ x.‘-\. I ; -.'_ . 51‘4.‘ ’ “1- .fi ' 7'! 1.1.1“. Rosenstein and Grant surmise that the act of watching television is thus the most important factor rather than a conscious desire to fulfill needs. At one point, the act of watching television could have been a motivated action, driven by a reasoned action process. As television viewing became integrated into daily routine, the original goals that drove a person to watch television in the first place gradually become encoded into a context -— in this case, time seems to be the most important factor. A person may want to relax or consume time between other tasks, and television acts as an efficient way of achieving those goals. The goal is eventually forgotten, but the reward provided is “cached” (Daw, Niv & Dayan, 2005), which links the stimulus of “after work” or “waking up” with a potential reward provided by watching television. As a result, “. .. performance environments in which goals are reached or rewards are received may acquire the capacity to motivate historically associated responses” (Wood & Neal, 2007), which shows how both the environment and goals can cooperate to create a habit that is ultimately independent of a reasoned process. Other aspects of television viewing may also act as important cues to a television habit independent of simple environmental stability. Schmitt, Woolf and Anderson (2003) undertook a study about how individuals watch television and found that almost half of the subjects were engaged in some other activity while the television was on. These other activities may provide an additional stable context for the viewing of television, but it appears that the mere presence of a media device is adequate for that device to be integrated into the scripts (Abelson, 1981) that people use in their daily lives. With all of the other possible cues to choose from, a stable context does not appear to be needed to maintain a media habit (Ajzen, 2002a). 20 firruzar113 ‘-r- I]! 3‘ ~ ? .3 . . “June. sis $1.4... .s lu st- 1.1y N" C44 (‘ 9~ . §‘ '- W‘Har 0‘ H _-1.;x.5 AA\ '-‘_J"‘n'3_. _‘ ,‘ W'5-11¥L a~\'3\ Q '2 $13.43;} I‘“ "‘21 u..- C _ ' “ Amntwecet l v '7‘; qh_“ ‘ —. .31; _Q.> L]: I." u.. I- 'HJ h “VL‘“' die . *1! ~., - ‘ ~'-.33w-._11\. ~ 4“ F ~ - 3‘ “#334511 TL —. ' .>} A4\ I. 'k" . uf‘x.‘ - ‘ \‘ 0")“.1 . \k a .‘ ‘1 . 4. \ .h . w. ‘ J - A» \Ir\i‘Jr\ I 5.'.5‘u." x.“ .3 ‘ .e TC\rP1 ‘ 1“ The robustness of cuing of television habits appears to at least partially explain why media habits can be executed in even “unstable” contexts; televisions can be found almost anywhere, and devices that can act like televisions are ubiquitous in Western culture. Television programs can be viewed outside of stable circumstances by means of recording devices such as VCRs (video cassette recorders, which use physical magnetic tape) and PVRs (personal video recorders, which use hard drives). With the growing number of free wireless Internet connections available from businesses and even cities, Internet access appears to be becoming even more prevalent than television access. All one would need would be a media appliance capable of accessing wireless connections, and those devices are also becoming prevalent. Many new cell phones are marketed on the basis of their ability to access Internet services for a fee. A great number of cues exist in Western popular culture to encourage habitual media consumption, both offline and online. The media and its consumption are significant aspects of daily discourse. If the increasingly prevalent and culturally significant medium of the Internet can be used anywhere, Internet habits could arguably become a significant part of our society for good or ill. In an attempt to answer this question, Newell (2003) as well as Newell and LaRose (2004) directly examined whether or not lntemet habits rely on stable contexts to function. The authors found in that study that media habits did not require a stable context once a habit was established. Initial media consumption behaviors are associated in stable circumstances per this dissertation’s definition of habit, but during the gradual cognitive restructuring that occurs during automation, the trigger stimuli for the habit can change to accommodate a less stable environment (LaRose, 2008; Saling & Phillips, 21 Iiifl'i. 11103 I . “H.111... Llama; u‘Jt ~ ‘; 3 in !r_)} ’,'p at .1. 15.31‘t. 1.1;... . “assault-i \\ d‘ v ‘ NO~~- . . . .3 l—uugJI J_\~ ‘ :3“ 3'1'1" l' 5.." . . t b ‘AL1,. \ ‘ \ . . \ t \ 5 4 ‘ . ,‘ .....’.‘(‘ ‘,\‘ ., 3am... 1,_ {“3 1". s_“j‘ .: x ‘ hu.‘\ \\ .’_ d. 1‘ ., -,_ fl. 1\ ,-_. 1, _‘ -";'. ‘- 2007). In other words, a person may be able to trigger their media habit in a situation similar but not identical to the one that was used to initially encode the habit because of the increased cognitive efficiencies of habitual behavior, similar to C rawley et al.’s (2002) learned viewing behavior. Newell also found that media usage patterns showed that intention to use a medium was linked to future use behavior. Newell also demonstrated a link between habitual use and fiiture behavior, and proposed a model that showed gratifications generating both intention and habit, with intention and habit driving future behavior. Newell’s findings replicate those of Bentler and Speckhart (1979) and can be explained within the context of Wood and Neal (2007) as well as Bem (1972). Because individuals have only a small amount of insight into their own behavior, their habitual behaviors can be used by them to infer their own goals and intentions. A desire to seem internally consistent and competent leads individuals to claim that their habitual behaviors are actually volitional behaviors. Another study which shows the pitfalls of attempting to rely on intentions to predict habitual behavior is J i and Wood (2007). The authors conducted two week-long diary studies of university students to determine their fast food and television news watching habits. Their intentions were recorded at the beginning of the week, along with an estimate of their past performance of the behavior and the stability of their circumstances. I i and Wood found that intentions and habit both guided behavior when habit was weak, but as habit grew in strength, intentions became less helpful of an indicator. Throughout the grth of habit, individuals claimed they were very certain 22 .1111 their intentions 1 3311,1131; most of the Once again. .\1 122.131ng effect on 11' 33:1115Very strong. A Eelua'ior to nuke ther 3339111335. but their :3 become routine ft Media habit is 561131. 101' can appear , :idia 1161);: Strong mine to the initial 3.115;, The Waller):- .3 13:;13 habits. Media {hi \3 ()I1( ‘) '3' "v- ‘1‘ 5 "‘1'?“ of med. The [1,. flt’lt'Izz ll Contra“ t“ e m<¥1rC about their intentions related to television news viewing, but in reality their habit was providing most of the explained variance. Once again, Newell’s findings were supported. Habit appears to have an enervating effect on intention to the point of making intention completely irrelevant when habit is very strong. As a habit grows stronger, a person may begin to rationalize their behavior to make themselves seem internally consistent. They may have strong intentions to do things, but their habitual “autopilot” ultimately leads to a person doing whatever has become routine for them to do in ordinary situations. Media habit is often studied using television behavior. Triggers for habitual behavior can appear in the content of media as well as the outer environment around a media device. Strong habits can be maintained even in an unstable environment at least in part due to the initial reward value of the behavior being "cached" (Daw, Niv & Dayan, 2005). The prevalence of cues in Western society to use media also helps to maintain media habits. Media habits in particular do not appear to be bound to environmental cues alone per the work of Newell and others. Scholars in the tradition of Bandura take a more benign view of media habits than others have in the past. The deficient self regulation perspective on habit In contrast to other media habit studies that treat media habits as problems, LaRose, Lin and Eastin (2003) proposed a different method of discussing media habits. The authors used the framework of social cognitive theory, and focused on lntemet use behavior. The more precise term they prefer for “media addiction” is a situation in which deficient self-regulation has caused a problem (in terms of unwanted social consequences) for an individual. Bandura (1991) discusses self-regulation as the method 23 “gt tthtch indi\ idud‘zs t change their behax ior ccztrol is diminished. befiat‘ior (LaRose. Ll! chemically Similar 3:2. Selt‘Report H .1 LaRose et a1. rerageable \\ ithout sailor-nothing stat ‘if??esston and lo“ 5 neitumt. As a resin. “L ¢§3ed that ha': renew the stimuli 3"- ‘ 3-31" to the idea 0 fiery alOl‘lS \\ CFC ll‘ ..~.....dual. they \\ er 1\e to a \T 1 ,bt'iil‘ fn’ A ~I.’ ’ -~‘t Man I by which individuals observe, judge and self-administer incentives or punishments to change their behavior. Deficient self—regulation is then a state in which conscious self- control is diminished, and environmental factors become more of a factor in influencing behavior (LaRose, Lin & Eastin, 2003). This concept is both conceptually and operationally similar to a habit measure devised by Verplanken and Orbell (2003) known as the Self Report Habit Index (SRHI), which will be elaborated on later. LaRose et al. argued most media use problems are “benign problems” that are manageable without professional interventions, and fall on a continuum rather than being an all-or-nothing state of “addiction”. Media use problems appear to be worsened by depression and low self-efficacy (a belief in this case that one cannot stop using a given medium). As a result of their study of possibly undesirable levels of lntemet use, LaRose et al. argued that habits may develop through direct stimulus-response associations between the stimuli (the media content) and the outcome (positive emotions). This is similar to the idea of “caching” discussed by Daw et al. (2005). However, while these associations were implemented via repetitive and conscious decisions made by an individual, they were perhaps later forgotten, or made inaccessible, removing agency from the hands of the user. In other words, the cognitive process of automation integrated context and goals together, increasing cognitive efficiency at the cost of removing accessibility of the relevant schema. Media habits are generally not harmful to most people. Media habits may not be as sensitive to a stable context as other types of habits (Ajzen, 2002a; Verplanken & Orbell, 2003). Many cues exist in the environment and in the consumption of media itself that can prompt a habitual response. These cues, such as time or the execution of other activities, can be found in a variety of different environments. The mere presence of a media device can act as a habitual cue even if no other cues are present. A stable environment may only be important when a media habit is being established, which implies that reasoned action processes may be able to explain behavior while a habitual behavior is still weak. Based on the recent mass media research into habit, being particularly informed by both Newell and LaRose, this dissertation can begin to propose a broad theoretical statement. This dissertation uses the Theory of Planned Behavior (TPB) as its foundation for further discussion of habit. TPB variables (attitude, subjective norm, perceived behavioral control) should still generate intentions, but based on how habit has been conceptualized so far, habit would be separate fiom existing TPB variables, causally preceding intentions — and likely making intention irrelevant as habit grows in strength. Habit would generate behavior and may moderate other TPB variables, but what would this relationship look like? Would habit have a moderating effect on TPB variables, or would it operate as an entirely separate system? Several studies have been done using the Theory of Planned Behavior as a theoretical foundation to examine habitual behavior. Many of these studies have had seemingly contradictory results that could be explained by the use of a stronger conceptualization of habit. A short review of the Theory of Planned Behavior will be provided to provide context for these studies. The Theory of Planned Behavior The Theory of Planned Behavior (Ajzen, 1991) can be understood as a theory of the proximal determinants of behavior, as only the variables explicitly within the theory 25 ,w are considered within its domain (Conner & Armitage, 1998). The variables that are present will be briefly discussed here. An illustration of the theory can be found in Figure 2-1. Attitude is created by beliefs about the behavior, specifically whether or not it would be beneficial or detrimental to execute it. Considering the contributions of expectancy value theory on attitudes (Babrow & Swanson, 1988), it can be noted that attitudes toward the behavior develop naturally from related ideas, and then become crystallized as the behavior is repeated. Attitudes are generally measured by means of bipolar scaling to measure both the intensity and direction of the relevant beliefs about the behavior. The subjective norm is created by beliefs about the possible outcomes of the behavior. These beliefs specifically deal with how individuals perceive referent others (friends, family) will feel about the behavior. The subjective norm is often considered the weakest part of the Theory of Planned Behavior, as it often has the worst measurement (Conner & Armitage, 1998). As a result, the subjective norm tends to explain the least amount of variance and attracts extensive scholarly controversy. One aspect of this controversy is that one’s motivation to comply with said referent others is often overlooked in its measurement. The absence of this dimension may often be the reason the subjective norm appears less robust. Ultimately, Conner and Armitage discarded the subjective norm from their model when it failed to notably improve the predictive validity of the model, focusing instead on attitude and perceived behavioral control. The main variable of interest to this dissertation is perceived behavioral control. Perceived behavioral control (PBC) is created by beliefs about one’s ability to control the external factors that will encourage or discourage the execution ofa behavior. PBC is often controversial because of efforts to integrate the self-efficacy construct into the variable. When successfully completing a behavior is not totally under someone’s control, PBC becomes more significant. PBC is similar to Bandura’s (1982) idea of perceived self-efficacy, but has been problematic to conceptualize and measure (Ajzen, 2002b). Ajzen claimed that PBC can be best measured by examining both perceived self-efficacy and perceived controllability to create an overall PBC construct. However, there has been a dispute about this in the literature, with some scholars believing that controllability is the only item of interest to PBC (Rhodes and Coumeya, 2003). Others believe that self-efficacy is a better instrument for measuring control than PBC, as PBC tends to draw on more global control issues rather than internal, personal control issues. A discussion of the control beliefs that create PBC in more detail will be provided later in this chapter. These three factors determine one’s intention to complete the behavior. Behavioral intention in turn tends to be related to actual behavior, though this is not always the case. Both intention and behavior have a direct tie to perceived behavioral control, which gives PBC a considerable amount of importance in the overall understanding of what may lead to both the intention to act and what one actually does. 27 -'{.I :5“— H1 ‘\ ‘. Behafi Attitude Beliefs Normative Subjective Intention . Behavior Beliefs Norm ‘- Control PBC Beliefs " Actual behavioral control Figure 2-1. The Theory of Planned Behavior. Habit and the Theory of Planned Behavior The Theory of Planned Behavior has had difficulty addressing the role of habit within its model. As previously discussed, habitual behavior has been contained within "past behavior", a problematic variable that may contain habit but also contains a variety of other elements, including temporal stability and error variance (Ajzen, 1991). Habit would be useful to the Theory of Planned Behavior, and various authors have attempted to explain why habit would explain more variance than error (e. g. Conner & Armitage, 1998). One solution to the problem may be to examine the role of environmental stability in habit. Ouellette and Wood (1998) claimed that the environment cued existing attitudes that could lead to a "reasoned" decision, which was opposed by Ajzen (2002a). Ajzen stated that attitudes themselves were what led to behavior. The stimulus was far less important than an individual’s cognitions. Yet if one operates under the assumption that 28 _.,‘ .41“ 1.. ‘w'.n' t - " .C5\ .a (6.131 I “‘f1"H 1‘ . sna3 \ «.5-13 h: habits remove active reasoning from a behavior, Ajzen is also mistaken once habit becomes established, as what was once a reasoned behavior has become automated. The most significant complaint of Ajzen throughout the debate is the weak conceptualization and poor measurement of past behavior, which is used as a proxy variable to reach habit throughout the TPB literature. Past behavior has been used as a measure of habit throughout most of the contemporary literature, including Bentler and Speckhart (1979) and continuing into the present. Past behavior does tend to explain a significant level of variance in the studies in which it is used, and has been shown to be more useful in explaining future behavior in some cases than intention alone (e. g. Bentler & Speckhart, 1979; Conner & Armitage, 1998; Kim & Malhotra, 2005; Ouellette & Wood, 1998). Despite the variance explained by past behavior, Ajzen’s complaint about past behavior still rings true in that “past behavior” contains a great number of other possible confounds and error points. Past behavior also does not address the important aspects of habit per this dissertation’s definition; automaticity and a stable context. Past behavior merely describes if and how often a behavior has been repeated in the past. It can capture both habits and non-habits, and has no way of discriminating between the two. Past behavior has also been criticized for containing common methods variance and other unhelpful facets, such as temporal stability (Ajzen, 2002a). Past behavior is therefore not suitable as a solitary measure of habit, though may be useful as an additional criterion in some cases. A recent example of the problem with using past behavior as a proxy variable for habit is Kim and Malhotra (2005). The authors executed a two wave survey administered 29 .3"; u... ,. .1 I '5.- 2. ”5 .‘W- by email to 1000 university students to examine student use ofa personalized portal website. Kim and Malhotra tested several theoretical frameworks, including the Technology Acceptance Model (TAM) (Davis, 1989), the theory of belief updating (Hogarth & Einhom, 1992), the self-perception theory (Bem, 1972), and an approximate measure of habit using past behavior. The study found that past behavior was a considerably better predictor of future behavior ([3 = .77, p < .01) than intention ([3 = .04, n.s.). What is interesting about this study is that the authors use a theoretically consistent definition of “habit”; “performed frequently in a stable context” (p. 746), but use past behavior as operationalized as “on average, how frequently have you visited (the Web-based information system) over the past two months” and “on average, how much time have you spent a day visiting (the Web-based information system) over the past two months” as taken fiom Igbaria et al. ( 1997). At no time do the authors measure the other half of their definition of habit, stable context. Context is assumed to be stable, but with media habits like lntemet use may not necessarily need to occur in stable contexts after the habit has formed. As such, while past behavior does appear to be a very strong predictor of future behavior in this study, it cannot be said to be truly representative of the authors’, or this dissertation’s, definition of habit. Instead of using past behavior, a stronger, separate conceptualization of habit that addresses its cognitive nature should be used. A clearly defined construct of habit should be able to surpass the problems inherent in past behavior and allow for habit to be usefully integrated into reasoned action theories like the Theory of Planned Behavior. 30 hi; ' r: ...~~ ti: Using a better conceptualization of habit and proving its validity is one of the goals of this study. An example of a better recent study of habit is Limayem, Hirt & Cheung (2007). In their study, the authors examined general web usage by university students using Bhattacherjee’s IS continuance model (2001). Limayem et al. disseminated self- administered questionnaires to business students about their web usage, which was followed later by two follow-up questionnaires. Like Kim & Malhotra, the authors took a measure of past behavior (how often and how many times over the past 4 weeks), but also used specific measures of habit (using the web is automatic/natural to me, when faced with a particular task, using the web is an obvious choice for me). The authors found that habit moderated the relationship between intention and behavior, but their overall model did not explain as much variance as is usually expected (26% versus 30% or more). One possible reason for the weaker effects than expected may have been that the lntemet habit may not have been well established. While many students may use the lntemet a great deal, some may have only recently gained high- speed lntemet access at the university and may still be developing an lntemet habit. Another reason for the weak variance explained may be that they did not measure a specific web-related habit, such as YouTube use, and focused instead on broad habitual trends about web use. The presence or absence of a stable context was also not measured, which may have played a role for individuals with weaker habits. Limayem’s instrument may not have captured all of the important elements of habitual automaticity relevant to their target behavior, which could also explain why the variance explained was smaller than expected. 31 HM . .‘sis . Pg“ v‘ i§‘-i "P" - h e¢-, *0 9,. \t ‘ 3 _.u - .i: l... ‘ - '1 4t .4 ' -»\ Despite these flaws, Limayem et al.’s study can still be used to provide greater insight to scholars who use other theoretical frameworks study habit. It shows that habit can be measured in a conceptually valid way without using an experimental setting or self-reports of past behavioral frequency, and demonstrates habit’s potential role as a moderator in other theories of human behavior. With these assumptions in mind, a short review of other Theory of Planned Behavior studies that have attempted to use habit may be instructive in showing what mistakes may have been made previously, and how these mistakes could be avoided in the future. Two recent examples of media habit studies using the Theory of Planned Behavior The first study that will be discussed is Wood, Quinn and Kashy (2002). Wood et al. examined cognitions and emotions and their relationship to habit. Wood et al.. collected data from undergraduates using diaries to compare their thoughts and emotions when they were doing both habitual and non-habitual activities. The authors found that thoughts were less likely to be relevant to behaviors when habitual behaviors were taking place, and that emotional response to habitual behavior was lower than non-habitual behavior. Of interest to us is their claim that over half of their sample’s entertainment behaviors were considered to be habitual (per their definition, performed repeatedly in a stable environmental context), and that they specifically use the example of watching television to illustrate some of the points they made in their study. Wood et al. explain, that about half the sample felt that their television viewing was habitual, but half did not. However, Wood et al. had to rely on direct self-report information about their behavior, which may be prone to various types of unwanted biases. For example, a subject may not be aware of their habitual behavior and believe it does not exist, or may otherwise want to limit their admission of a habit for social desirability reasons. This lack of awareness is to be expected with strong habits, as the inaccessibility would be the result of the relevant schema being removed from a conscious process of deliberation, and so asking a person a direct query about their habit would not yield productive results. A subject’s estimate of how frequently they repeat a habitual behavior is also impacted by the perceived importance of the behavior, as well as how recently the behavior was executed (Verplanken, Myrbakk & Rudi, 2005). Alternately, individuals who did not say habit may have been giving a socially desirable answer, or incorrectly “remembering” reasons for use that may have been operative once, but no longer actively guide their behavior. Recent research has also found that intentions may follow actions rather than precede them, which may be especially relevant to habitual behaviors (LaRose, 2004). Intentions also become less accessible as a relevant behavior is automated, and individuals with strong habits may believe very strongly in their intentions even if their behavior is much more influenced by habit (J i & Wood, 2007). Wood et al. may have also excluded media use behavior that occurred outside of a stable context by their definition of “habit”, which may have missed other kinds of television viewing (for instance, catching one’s favorite show at the bar because one’s roommate has monopolized the television for a day). If a habit is strong enough, the current environmental stability is not as significant to the activation of a habitual behavior as the strength of the habit itself. Stable circumstances appear to be most important for new or weak habits, as previously discussed. 33 53' '° .»._'_.. 7n.- ‘! '“Jw v] ..p ~ L ‘ :4“- o .‘tggdfi J "u - “H “. For instance, a person may have a strong YouTube habit that manifests as watching that day’s most popular videos after getting home from work or school. The habit may have begun as a simple manifestation of a desire to be entertained, but the person derived so much enjoyment from watching online videos that soon the act of going to YouTube became automated. Every day, the person would come home, sit down at their computer, and begin watching YouTube videos for a certain amount of time before going on to other tasks. If that person’s lntemet is made unavailable at that usual time, that person might be driven to attempt to find other Internet access points in the area (such as locating unsecured wireless routers, visiting a neighbor, etc.) because of their need to maintain their habit. A The preceding example shows an instance where a strong habit cannot be executed in a person’s current environment. In that situation, a person may act to change their environment to engage in the behavior (i.e. go to a different area than where they customarily engage in the habitual behavior). The shift in setting may not be wholly volitional, especially in the case of a strong habit. Such a phenomenon would demonstrate the possibility for Ajzen’s perceived behavioral control to lose predictive strength in a situation with a progressively stronger habit. Intentions should only be able to counteract habit when circumstances change, the response from the habitual behavior is no longer rewarded, or a person’s goals change enough to motivate them to resist their habitual tendencies via “effortfirl self-control” (Limayem, Hirt & Cheung, 2007; Wood & Neal, 2007). Later, Wood, Tam and Witt (2005) examined the changes in habitual behavior caused by a change in the environment; in this case, how college students who transferred 34 ‘V‘. .,‘ “he. ._ ‘ 5“ . '\\ .‘H 9., .3 .H‘ .i \ .13.. \.r‘ to a new university continued or discontinued habitual behaviors. Data was collected by self-report survey questionnaires. Questionnaire data was collected just before the students entered the university, followed by a second wave ofquestionnaires collected just after the beginning of the semester. Information about exercise, television viewing and newspaper reading habits was collected in all questionnaires to allow for a comparison across time. Wood et al. found that the perceived change in context had more of an impact on individuals who claimed to have a strong television habit than on those with weaker television habits. This is a useful finding, but most changes in media context are much less dramatic than a college student changing universities. Many factors may have intervened to affect individuals with very strong television habits more significantly than those with a weaker television habit. Another finding of Wood et al. was that many individuals in the study acted to re-create their previous viewing environment. These individuals would assert active control over their environment, making their circumstances more suitable to engaging in their desired behavior. In other words, the students who changed universities would change their circumstances to continue engaging in their old behaviors. This would allow them to perpetuate weaker habits, and make their stronger habits more readily followed. Also significant for this discussion is the method Wood et al. used to measure if a behavior was habitual. There is an acknowledged difficulty in habit studies in asking someone directly “is this behavior of yours a habit” without encountering problematic artifacts (Nisbett & Wilson, 1977). This discussion has already raised issues about social desirability biases, the lack of awareness caused by strong automation of a behavior, and potential problems with intentions not preceding behavior. Wood et al. were able to address those concerns with their instrument to some extent. Wood et al.’s instrument attempted to get around the problem of asking about habit by using an instrument that measured habit strength by means of a simple 0 (never perform) to 3 (perform every day) scale to measure frequency multiplied by another simple scale designed to gauge how stable the circumstances were. However, behavioral fiequency is a problematic measure of habit because of the way some habits may function. Some very strong habits may only be done weekly, monthly or even less often. For instance, a person may turn to the same Internet web site that discusses politics during election season, use that site heavily during the election period, and then not use the site again until the next election. Other behaviors may be done very regularly but not become habitual, such as visiting a default home page whenever a person activates their web browser but not necessarily interacting with the page at all. The person does not choose to visit the page, but would likely claim they visited that page very regularly because they have to do so whenever their web browser first loads. Habits can also be formed by active intentions to engage in a behavior repeatedly, such as through the use of implementation intentions (e. g. Sheeran, Webb & Gollwitzer, 2005). Returning to an earlier example, a person may have formed their habit to visit the political web site out of a desire to stay informed, resolving to visit the web site during the political season at a regular interval (daily, twice a day, etc.) until it became a behavior that person did not need to actively consider any longer. Based on the two recent examples used, this dissertation once again can reinforce that many media behaviors are habitual. Learning about what media behaviors are 36 habitual can be challenging because of conceptualizations of habit that do not take into account its automatic and subconscious nature. There are also social stigmas against having some habits, as well as false recollections of rationales for behaviors that may be habitual but were once volitional. Media habits may also occur outside of stable contexts, which may lead to underreporting of some media habits. The two studies discussed previously shared one attribute in common; both relied on frequency-based measures of habit, and as a result may have over or under- represented the presence of habitual behaviors in their sample. The use of only behavioral frequency measures has been shown to be theoretically problematic for a variety of reasons. Conceptually better measurement may be able to clarify the issue of habits in general, and be of particular help to the study of media habits. A re-conceptualization of habit measurement: The Self Report Habit Index An instrument that has been proposed to address the measurement problems in previous habit studies is the Self Report Habit Index (SRHI) (Verplanken & Orbell, 2003). The SRHI deals with the components of a habit in a more general way, focusing on the uncontrollability, lack of awareness and efficiency that characterize habitual behaviors. To accomplish this, the SRHI asks a series of questions about the behavior that does not necessarily lead the subject to believe they are being asked directly if a behavior is a habit (with all the cognitive baggage that entails). This permits strength to be gauged without triggering other inappropriate responses from the subjects, and permits habit to be tested independently of other environmental variables. Previous studies (e. g. Brug, de Vet, de Nooijer, & Verplanken, 2006; Honkanen, Olsen, & Verplanken, 2005; 37 e- ‘ ‘v .1. 3:. [F Dvw. .. ,. u.-. «I,» — «t. ‘>' ‘\ _. - .‘\ . - I-t L.x. ._ . . _ LA - «1 1L. Verplanken, 2006; Verplanken et al., 2005; Verplanken & Orbell, 2003) have supported the SRHI’s content, discriminant and predictive validity. The important contribution of the SRHI to the measurement of habit is its focus on aspects of habit separate from frequency. While the SRHI does have troublesome frequency-related items, the majority of the instrument examines elements of automaticity that define habitual behaviors. Habits are by their nature uncontrollable, automatic behaviors that are cognitively efficient and tend to be performed in stable circumstances (at least initially). Habits are constructed within schemas, and these schemas can be prompted by a variety of cues that we can receive consciously or subconsciously. As a result, asking directly if a behavior is habitual is problematic for the reasons discussed previously (misunderstanding of what “habit” means, social desirability bias, a desire to be seen as competent and internally consistent, etc). The SRHI addresses these issues by avoiding the word “habit” and focusing on aspects of automaticity, asking subjects in different ways if their behavior is automatic, or part of a routine that would be difficult to disrupt. Addressing these aspects of habit gets to the core of what the concept is without being reliant on only a “past behavior” measure. The SRHI also appears to discriminate well between behaviors that may be habitual but are performed at differing intervals, such as daily and weekly habits (Verplanken & Orbell, p. 1323). Returning to the election web site example, a person may answer that they do not use the web site frequently, but they may answer that using the web site is part of their routine of collecting political information. They may certainly do the behavior automatically, or without having to consciously remember to visit the 38 web site, and those with very strong habits may answer that it may take effort not to visit the page, and they would feel weird if they did not go there for their election information. Because of the multiple overlapping items that discuss automaticity, it is easier for the instrument to find a habit that might not be repeated often, whereas an instrument that relies only on frequency may miss the habit entirely. Despite its apparent advantages over other types of instruments to measure habit, the SRHI is not without conceptual problems of its own. While it does not ask for the number of times a behavior is repeated explicitly, the instrument does ask if the behavior is repeated as part of a routine, or if the behavior is done “frequently”. The former item may be on shaky conceptual ground because of the lack of awareness that typifies a very strong habit (will a subject remember that their behavior is part of a routine?), while the latter item encounters the same problem that all measures of frequency run into when addressing habits that may not occur often but are nonetheless habitual. With these items removed, the SRHI remains a functional instrument (Verplanken, 2006). Further, these items do not entirely undermine the positive contributions the instrument makes in measuring habits, because the instrument overall focuses on automaticity and uncontrollability. In summary, using behavioral frequency as a measure of habit is problematic because some habits may only recur infrequently, and other behaviors that happen very regularly may not be habitual. Fortunately, an instrument that may be able to address these problems is the Self Report Habit Index (SRHI) devised by Verplanken and Orbell (2003), but it also has a small number of problematic frequency-based items that should be discarded. 39 be... With a better measure of habit available to the study, the next task is to describe what this dissertation wishes to examine in the Theory of Planned Behavior more directly. While the entire Theory of Planned Behavior is useful to this dissertation, the main variable of interest is perceived behavioral control. This variable is constructed through an understanding of one’s control beliefs, which are fundamental to the Theory of Planned Behavior. Perceived behavioral control has a direct role in the progression of habitual behavior, and will be the focus of the remainder of the literature review. The unique role of control beliefs Control beliefs are discussed in the Theory of Planned Behavior (TPB), proposed by Ajzen (1991). Control beliefs specifically refer to the presence or absence of resources or opportunities. The more perceived resources or opportunities a person has, the more control they feel they have over a given behavior or situation. Throughout the literature, the nature of control beliefs and their interaction with other variables has prompted vigorous debate. This debate has particular relevancy to our study because of its potential contribution to habit. Conner and Armitage (1998) discuss the interaction between past behavior and control beliefs. Based on their meta-analysis, they determined that the effect size of the past behavior and control belief interaction was very weak, with an r2 of only .02. However, their analysis dealt with studies that examined self-reports of the frequency of past behavior, and did not use our definition of habitual behavior, which is “a form of automaticity in responding that develops as people repeat actions in stable circumstances” (Verplanken & Aarts, 1999; Verplanken & Wood, 2006). 40 As previously discussed, the “past behavior” construct has problematic theoretical baggage related to it, and is not as conceptually clear as later definitions of habit are. Conner and Armitage note directly that . .we did not make the distinction here between habit and past behavior that authors such as Triandis (1977) would argue for” (p. 1436). This conceptual difficulty makes generalizing results found in early studies to be difficult, as a standard measure of habit is still not agreed upon within the literature. A more direct discussion of habit took place in Aarts, Verplanken, and Van Knippenberg (1998). In this article, the authors discussed a wide body of research about the predictors of repeated behaviors. They questioned whether or not past behavior may moderate the relationship between PBC and behavior. This question was partially addressed by a later article by Verplanken, Aarts, van Knippenberg and Moonen (1998). There, the authors attempted to use the TPB to predict travel mode choices, specifically focusing on car use. Verplanken et al. also compared two habit measurements, one being a self-report frequency of past behavior measure and the other a response time measure (called “response-frequency” by the authors). Habit was found to have a statistically significant contribution to predicting behavior alongside other TPB variables, but the interaction between habit and intention was only significantly related to behavior when habit was weak. The findings of Verplanken et al. may begin to illustrate a trend within the literature whenever habit is taken into account within a model directly. When habit is weak or absent, behavior is still primarily under the volitional control of an individual. Reasoned action processes are still functioning, and behaviors can be clearly explained by looking at Theory of Planned Behavior variables. In the cases of the measures 41 Verplanken et al. used, measuring both schema accessibility and number of times a behavior is repeated, a “weak habit” may actually only be a new behavior rather than an actual automated process. In cases of a strong habit, the relevant schema should be less accessible, and as a result may not be entirely visible within the instrumentation Verplanken et al. used because of factors raised previously. Elliott, Armitage and Baughan (2003) tested past behavior and its relationship with TPB variables within the context of compliance with speed limits. Once more, the TPB was supported, explaining a significant amount of variance in the regression equation. A measure of prior behavior was included that consisted of two 7-point Likert- type items that asked subjects about their driving behavior in relationship to the speed limit over the past three months. The measure specifically asked if and how often the subject kept to the speed limit in “built-up” urban areas over the last three months, a standard measure of past behavioral frequency. It was found that prior behavior moderated the relationship between PBC and intention, but did not moderate the relationship between the other TPB variables and. intention. Simple slope analysis determined that the greater the role of past behavior, the weaker PBC became as a predictor of intention. Past behavior should not be considered perfectly analogous to habit. Measures of habit have been shown to be independent of measures of past behavioral frequency (Verplanken, 2006) .However, there is sufficient similarity to how past behavior was measured in Elliott et al. to other habit measures that have been previously discussed. There is evidence within the study to demonstrate the potential moderating role of habit within a framework of reasoned action. Control over the driving behavior of the subjects diminished as past behavior increased. The people in the study developed a schema that encouraged them to drive in a certain way, and when the habit was very strong, very little could change their actual behavior. They did not feel they had control of their actions. Conversely, it may be the case that people who may not have established driving habits would be more receptive to interventions to encourage them to drive in a particular way. The removal of perceived behavioral control from the driving behavior of individuals in Elliot et al.’s study illustrates how habit can weaken personal agency over one’s behavior over time. Initially, many behaviors are under conscious, volitional control. In this case, learning how to drive takes a considerable amount of training and practice before it becomes routine. As behavioral patterns are set in their ways, the freedom to easily change those behaviors lessens. Automation processes act to encode certain responses so to lower cognitive load on an individual, which result in some behaviors going beyond the conscious control of a person. The customary way of doing things becomes the only way of doing things, even if alternative behavior patterns would work just as well. The barriers to changing the behavior are too high as a result of habit making one way of responding far easier, leaving habit as the primary determinant of behavior rather than PBC (by way of intention). A contradictory account was provided by Armitage’s (2005) study of the development of physical activity habits. Armitage examined the cumulative effects of past gym attendance behavior on fiiture gym attendance behavior. TPB variables were measured by standard means. Behavior was measured by gym attendance, and as the Armitage study used a longitudinal design, past behavior could be observed over time. 43 Armitage found that gym attendance in fiiture weeks ofthe study was dependent on past attendance in previous weeks. If a subject attended the gym for at least five weeks, that early attendance would encourage gym attendance. It was found that the more a subject attended the gym, the greater their PBC values became. Armitage found that PBC was the most important statistically significant independent predictor of exercise behavior. While the study focused on past behavior as an approximate indicator of habit, and did not show a direct comparison of PBC levels at the baseline and follow-up data points, Armitage found that successful past behavior tended to lead to an increase in the mean value of perceived behavioral control in the follow-up fi'om its baseline value, while unsuccessful past behavior led to a decrease in the mean value of perceived behavioral control. However, the effect of past behavior directly on the PBC construct alone was small (a 13 of .49 at the follow-up versus a B of .46 at baseline) and may be explained by error. These seemingly contradictory results can be explained in the context of what this dissertation has discussed so far in terms of response tendencies of individuals who have strong habits. Individuals who dedicated themselves to going to the gym may have remembered their initial control beliefs about being able to go to the gym and kept those recollections as their behavior became habitual, an argument similar to Ajzen (2002a). However, subjects who continued going to the gym a year after the baseline reading likely had developed a gym-going habit of some strength, and maintained their behavior because it would be more cognitively difficult for them to stop going after a year of steady attendance. The power of habit would compel them to maintain their behavior, 44 I. “A. \A' -e ‘0 acting as a barrier to them developing perceived behavioral control to change or cease their gym attendance. It is entirely logical that the subjects who continued going to the gym gave strong positive answers to the perceived behavioral control item, as they needed to be able to retroactively explain their irrational, automatic behavior rationally. Unlike going to the gym, using YouTube is relatively easy for anyone to do. Exercise offers numerous challenges to an individual, both external (traveling to the gym, paying for a gym membership, and the act of exercising itself) and internal (concerns about self-image, doubts about athletic ability, and apprehension about asking questions about using equipment). YouTube use has few external barriers to anyone who has an active high-speed lntemet connection. A person need only connect to YouTube to be able to use the service. Internal barriers are much lower, as the use of YouTube is intentionally uncomplicated. Any person with a functional web browser can use YouTube without needing any additional expertise. Increasingly, personal electronic devices are also capable of displaying YouTube videos, removing even the need for basic knowledge of a web browser. Control beliefs are the foundation of perceived behavioral control. Perceived behavioral control is important to understanding habit, because how a person understands external barriers or opportunities to engage in a behavior can influence their ability to disrupt habitual behaviors. Many previous studies of control beliefs and habit have relied on past behavior as a proxy measure of habit, which may be concealing the real nature of the relationship. What has been apparent in most studies of control beliefs and past behavior is that habit moderates the relationship between PBC and behavior. The reason this moderated relationship is important is because if a person feels the external barriers 45 . ‘5 to changing their behavior is too high, they will be less capable of resisting or changing a habitual behavior tendency. One of the clearest studies of the PBC-habit relationship in recent memory dealt with recreational drug use. This study can be used to more clearly illustrate the proposed model of habitual behavior within the Theory of Planned Behavior. Approaching an understanding of the role of habit within the Theory of Planned Behavior Orbell, Blair, Sherlock and Conner (2001) examined ecstasy use among young adults in terms of habitual use and perceived control over taking as opposed to obtaining the substance. It was found that ecstasy use was a Theory of Planned Behavior that could be predicted using TPB variables. The introduction of a measure of habit which used two automaticity-related measures (“Taking ecstasy is something I do automatically”; “Taking ecstasy is something I do as a matter of habit”) added a small amount of additional variance. An immediate problem arises with Orbell et al.’s instrument with the use of the phrase “as a matter of habit”. As previously discussed, misunderstandings of what “habit” is by subjects may have made the item less helpful to the authors than the previous automaticity question. Ignoring the “habit” question, there is only one automaticity- related item to address the role of habit, which may not be enough to capture all of the possible variance of the concept. Social desirability biases may have also thrown off the results, as drug use is a much less acceptable behavior than watching television or using the lntemet. 46 However, Orbell et al. observed that the effects of habit reduced PBC to non- significance in their regression equation. The moderating role of habit found by Orbell et al. may provide a clue to how habit works over time. It appears to be the case that a weak habit initially has little effect on reasoned action, but as habit grows stronger begins to neutralize the effects of reasoned action variables until they are no longer viable predictors of a behavior. Why does habit reduce the strength of reasoned action variables, and how would this process occur? One reason for habit’s ability to act against reasoned action variables may be the nature of habit itself. It is more comfortable for people to follow a habit, and even when the environment is disrupted, they will seek to rearrange the world to be more convenient for their customary behaviors (e. g. Wood, Tam & Witt, 2005). The force of habit shapes a situation, becoming capable of transcending the environment and its constraints as it grows in strength. If the behavior is something easy to do, such as checking email or visiting YouTube, repeating that behavior in a variety of contexts becomes elementary. The automated behavior process enacts whenever the numerous cues that could prompt the behavior appear, the actor making the environment more suitable to their habitual needs if there are irregularities or problems. Reasoned action processes may have been the starting point for the behavior, but as the behavior was repeated, standard automation processes would remove the role of reasoned action from the behavior. Once a prompt for the behavior appeared that could be followed within the context of the situation, the behavior could be enacted without conscious thought — even if a person had behavioral intentions counter to the habitual behavior (e. g. Baumeister & Heatherton, 1996; Wood & Neal, 2007). 47 l as teen st neon 0t 1 ‘ T ‘ I 1A «:3 ."t n t then-.1. 21.1: ‘rliH-JJ S gr“ ‘&\ » moi-l-‘ 1‘1“; MAL-10“ .o-‘ll'l‘a , , t "MN 01 .4“ \i'gf'lll e. The role of intention has been shown to diminish gradually as habit’s role becomes stronger (e.g. Limayem, Hirt & Cheung, 2007; Kim & Malhotra, 2007), which has been shown to occur once more in Orbell et al. ’5 findings. An overall enervation of Theory of Planned Behavior variables as habit grows stronger makes sense in the context of what habit is; an automatic behavior whose initial cognitions are made inaccessible by cognitive efficiency processes. The relevance of Orbell et al.’s findings to control beliefs and habit can be understood by examining how recreational drug use appears to function. A person may approach the behavior initially with a great deal of reasoned consideration. The initial period of experimentation may lead the person to continue the behavior, reinforced by positive outcomes. As time passes, it becomes harder to stop engaging in the behavior. While there is a significant biological component to this behavior, the cognitive aspect is still important. It becomes more difficult for a person to imagine not using the drug. Barriers appear to ceasing use that did not exist before, and gradually a person’s perceived control over their behavior disappears. They use the drug out of habit, cognitive efficiencies appearing to remove the need for continual conscious thought about the behavior. Certain contexts (locations, situations, time of day) act as prompts for the habit to be initiated. A user may have ways of rationalizing their behavior to try to hold onto the belief that their drug use is volitional, but in the end, they are dominated by their habit. This bleak view of how a drug habit forms can provide insight to the far more benign and significantly less dangerous domain of media habits. A person starts using a medium like YouTube in a given way for some purpose; a goal (entertainment, 48 :ttmtio' sore $211 a writ: it “”51 . begtg‘me it lifttitlr r ‘ 1 "P‘ (“.4 ‘ I 'l —'\..‘ .L‘J‘ 3"""1'1". Mmul 1 ‘~ u-ul - .7" . J‘s. lit-t1 'S" 1T ll “-51 u.C information), or even without a particular goal in mind. The behavior is initiated, and some reward for the behavior is generated that encourages it to be repeated. Information or entertainment is provided, or perhaps YouTube only needs to provide distraction. Either way, the use of YouTube is reinforced, and a person continues use of the service in a given context (at work on lunch breaks, at home after getting back from work, etc). The relevant context helps to encode the behavior into a schema that, as use continues, may become automated. However, past a certain point of habitual behavior, the context of the behavior no longer has the importance to activation of the habit as it once did, as individuals find ways of maintaining their habitual tendencies even in unstable environments (e. g. Wood, Tam & Witt, 2005). In the context of the Theory of Planned Behavior, a person’s attitudes, subjective norm and perceived behavioral control over using YouTube drives their intention to use YouTube. The intention to use YouTube, alongside perceived behavioral control, then predicts their ongoing use of YouTube. This dissertation proposes adding a fourth variable, habit, which moderates the interaction between PBC and behavior. A YouTube habit may begin to form over time. The cognitions that are part of the Theory of Planned Behavior begin to become less accessible as automation processes begin to take place. Significantly, perceived behavioral control, probably the most relevant aspect of reasoned action to disrupting habits, is also weakened, helping to ensure that the habit can continue to grow in strength over time. While the original cognitions behind using YouTube may be falsely “remembered” if a person is asked about why they engage in their YouTube use, they become less and less important to the 49 ~KF"1 “31'1" I JUL“: qu\ “1' 22.15 ot‘et ' l . -1 331.11 307.11 1 1'5; '- 63 IT 3: the tutor 3] I 1".le Laws», [0‘ #:17- l ‘ ""- l’f(\(\ 11‘ ‘E‘Jce‘u a ,. . l \",-. actual initiation of the behavior until, if the habit becomes strong enough, they are totally irrelevant. When a YouTube habit is very strong, it is difficult to disrupt it. The normal means of changing behavior by altering attitudes, subjective norm or especially perceived behavioral control is less effective because of the entrenched nature of habit. A person may very much want to change their behavior, but be unable to because of the efficiency of the automated behaviors (Wood & Neal, 2007) and the rapid depletion of active control over behaviors in “real life” (Muraven & Baumeister, 2000). Altemately a person may believe their habit continues to reflect their active intentions, even if their habit is counter to what they actually intend to do (Ji & Wood, 2007). Hypotheses The Theory of Planned Behavior and habit The Theory of Planned Behavior has been discussed extensively in this dissertation. Many scholars have proposed to add new indicators to the theory, such as moral norms, self-identity, and past behavior (Conner & Armitage, 1998). Ajzen (1991) has claimed that any new predictor that would capture a “significant proportion of variance” after the current variables are taken into account would be a welcome addition to the theory. Habit has been a problematic construct in the Theory of Planned Behavior. Many scholars treat it as an aspect of past behavior, which is problematic for many theoretical and methodological reasons previously discussed (Ajzen, 2002a). Attempts to include it in the theory have typically not accounted for its unique interaction with variables within the theory, resulting in contradictory or illogical results. 50 r-\‘-' 1‘ .. r\ L\\— a>\. t _‘ ..—- 47-0.. 4 t ”Jul .rluu .. 113.1,} ‘1 . .131. Lin 1?; ‘r .o ‘\r ..sut\.'.. ~11va u ". «Nubkt u t”..‘r‘" r hu\n.-‘\ 1.. .7... _ \_ll‘ '9,‘ ~1...A¥. . .h, , .1 t . ‘ ."L‘Le\ If one goes outside of the Theory of Planned Behavior, one may be able to get insight as to where habit may be best placed within the context of TPB. Newell (2003) used uses and gratifications theory in his models of habit, and pr0posed in his final model that gratifications guided both habit and intention, and intention in turn also drove habit. Habit and intention then led to future behavior, but intention was a much stronger predictor of future behavior than habit. It may be the case that habit manifests as an indirect influence on the main TPB variables rather than as an independent predictor of intention. The reason for this is that habitual action, once a behavior has been automated, is not reasoned. However, the initial selection of the habitual behavior may have begun through a process of reasoned action. Habit has been noted to have an effect on intentions (e.g. Bentler & Speckhart, 1979; Ji & Wood, 2007; Newell, 2003; Newell & LaRose, 2004; Wood & Neal, 2007), but its most interesting relationship in this dissertation is its interaction with perceived behavioral control and behavior. This dissertation supports the standard model of the Theory of Planned Behavior; attitudes, subjective norm and perceived behavioral control should create intention, and PBC should also guide behavior. These linkages have been proven time and time again to be reliable, and should still apply in the study. 51 3., . v ‘t 3" . ._ . s- lti -, Hlal: Attitude about media use will be positively related to intention to engage in media use. Hla2: Subjective norm about media use will be positively related to intention to engage in media use. H1a3: Perceived behavioral control about media use will be positively related to intention to engage in media use. Hlblz Intention will be positively related to media use behavior. H1b2: Perceived behavioral control will be positively related to media use behavior. What is the relationship between habit and PBC? Many habit scholars have examined the role of control beliefs or the PBC construct on habit, but have found seemingly contradictory results. Godin, Valois and Lepage (1993) found intention and habit influenced behavior directly in the general population, with PBC and habit only influencing behavior through their impact on intention. Could habit be caused in some way by intention? Logically, habit has to have some relationship with intention as an antecedent condition through the perspective of reasoned action. Before a habit can be formed, a given behavior needs to be reinforced enough to make it worth repeating. One type of reinforcement is goal achievement. The process of achieving a goal (such as exercising) allows a person to determine if a behavior pattern is going to meet with fruitfiil results. If the behavior is successful, that behavior becomes more likely to be repeated. In a weak habit, active reasoning still leads to intentions driving behaviors. As habit becomes stronger, the intention loses predictive power, and the habit becomes most important. 52 Godin et al. found in their study of pregnant women that habit influenced behavior directly, while intention did not have a direct influence. Instead, attitude, PBC and habit influenced behavior only through their impact on intention. However, it may be the case that the disruption of old routines and the radical change in goals on the part of the pregnant women led some habits to be retained (such as exercising or not exercising) while other habits were necessarily discarded. Some of these discarded habits may have been reliant on a context that no longer existed, while others may have been disrupted by renewed perceived behavioral control as a result of environmental changes. In any event, more reasoned action was taking place on the part of these subjects while they learned how to adapt to their new life situations. Using these two studies, a situation can be proposed in which a person in the general population may have a moderate exercise habit which is still influenced both by intention and habit. The full automaticity of habit has not yet been engaged, but neither is the behavior entirely reasoned. After the first few repetitions, it is clear to the person that this behavior will yield a desired outcome, so thinking through the behavior completely is no longer entirely necessary. Participating in exercise requires an expenditure of a nontrivial amount of energy and time, which may be the reason this behavior has a mixed result. The role of volitional action and automaticity appears to have equal importance in this case. However, pregnant women may also be influenced to act based on their previous habit. With their previous assumptions and actions altered by their new situation, they look to past actions that have garnered success for them in the past to help restructure their lives. If the habit was strong, they maintained the activity even if environmental context changed, but if the habit was weak, the activity was discarded. A 53 marten." ‘. I} .\.. 5k \U similar example found in the mass media might be an instance when a television schedule is radically disrupted by a broadcaster. Programs one watched habitually may have been moved to different days and times, and only strong loyalty to a program would drive them to seek out the new placement of their chosen programs to view them. This trend was seen in a different behavioral realm in a more recent study. Elliott, Armitage and Baughan (2003) examined the compliance of drivers in the United Kingdom with speed limits over two points in time (N = 598). As previously discussed, Elliott et al. used the Theory of Planned Behavior, and measured past behavior in their analysis. TPB variables added a significant amount of explained variance in explaining behavior. Elliott et al. also determined that PBC lost predictive power when past behavior had a stronger role in guiding behavior. As most of the sample was made up of people who were experienced drivers, with only a minority being inexperienced drivers, these results may only speak to those with strong driving habits. For instance, examination of inexperienced drivers may show just the reverse -- habits have not formed, so the role of PBC should be much higher in influencing driving behavior. A YouTube-related example of a similar situation would be to compare experienced YouTube users to novices. People who have used YouTube for a long time have developed response tendencies created by their habitual use of the service; either by initially volitional search behaviors or chance behaviors created by interface design. Experienced users do not need to actively think about how to get what they want out of the service because they know how to get the interface to produce the reward they find valuable, whereas novices who have not yet developed YouTube habits have to concentrate on what they are doing to get what they want out of the service. 54 ‘ir a} I . 4 - .‘ ‘1 .4»- s A, vC ‘-\~1 \ ‘\.Qh A similar finding was found in Mahon, Cowan and McCarthy (2006). Mahon et al. examined the consumption of take-out food and ready meals using the TPB and a past behavior based measurement of habit. They used a representative random sample of individuals in Britain (N = 1004), and unlike other studies did not find the expected relationships among the TPB variables. Habit was the main item that significantly predicted both intention and behavior to eat ready meals (R = .509 for intention, R = .675 for behavior), with attitude being the only other significant predictor (R = .079 for intention, R = .656 for behavior). This trend continued in the prediction of intention to eat take-out food (R = .522 for habit, R = .078 for attitude) and behavior (R = .403 for habit, R = .381 for attitude). It may be possible that the consumption of ready meals and take-out food can be perceived as a strong habit for many people. It may be the case that the actual habitual process is the act of going somewhere for lunch. Abelson (1981) may interpret the event of eating fast food “habitually” as an activity that takes place within the “lunch script”. The act of purchasing fast food from a drive-through window or a stand may have become integrated into someone’s lunch script because of the availability of some types of lunch food in the immediate environment over others. Initially, this decision-making process may have been reasoned, but as time passes, the integration into the “lunch script” removes the active reasoning component of the decision. Whatever lunch selection is ultimately the habitual choice was rewarded at some earlier point in the formation of the script as a result of active thought processes. Once the habit has been fully integrated, the reward is assured, and there is no further need for active thought on the matter. In other words, active thought processes may still exist, but as the “lunch 55 script” runs, habitual choices will override the necessity for volitional action as rewards for behaviors are administered. On the specific subject of perceived behavioral control, there may be an initial set of external opportunities and/or barriers that influence a person’s volitional choice for how to compose their “lunch script”. Some restaurants may be far away, too expensive or not have the type of desired food a person wants; other outlets may meet these criteria more easily. A person acts within these external constraints volitionally and chooses where they get lunch, and then is either rewarded or not rewarded for their choice. As time passes, and that restaurant is selected repeatedly, the need for consideration of those external barriers or opportunities is diminished. The habitual process of going to the same place within the “lunch script” again and again removes the need for consideration of PBC until it is not usefirl as an indicator any longer. Compare the process of finding a fast food restaurant to how individuals may choose what YouTube content providers to subscribe to. Rather than continually seeking out new content through lengthy YouTube searching, an initial period of exploration may lead to a group of favorite content producers that will be visited repeatedly. The objective to find content providers that provide entertainment to a person’s tastes requires active, volitional searching. Eventually a roster of providers that generate content preferred by the user is found, and the active search process ends. The role of perceived behavioral control diminishes as the challenges to finding desired content cease being relevant. The user has found what that person wants, and the external barriers to locating the desired content (not knowing what people to subscribe to) are no longer important. 56 5,? 511110 6v ' ‘33 . \ ~\ ~'\ -A 313* 11“,“, ‘1‘ A more problematic case of unexpected findings occurs in Knussen, Yuke and MacKenzie (2004). Knussen et al. examined intentions to recycle household waste among the population of Glasgow (N = 252). They also used the TPB as their theoretical construct, but added both a measurement of past behavior and a measurement of perceived habit. Past behavior was measured as a series of four Likert-type items that asked about the proportion of a specific type of household waste that a person had recycled over the past three months, while perceived habit was calculated using four Likert-type items that asked them to rate how much recycling a certain type of waste was "a habit". While only 39% of individuals who recycled most or all of their waste claimed to have a strong habit, this figure may not be entirely accurate. An alternative instrument that asks about how automatic their recycling behavior is, such as the SRHI, would be able to clarify how many people in the sample actually had a conceptually clear recycling “habit”. The reason more clarity in both conceptualization and instrumentation is important in this case is because of the common perception of the term “habit”, which has been discussed at length during the course of this dissertation. To briefly reiterate previous discussions, asking if someone has “a habit” without any measurements of automaticity may prompt either false positives (in the sense of someone believing that they have a recycling “habit” even if they have only started to engage in the behavior as part of their daily/weekly/monthly/etc. activities and still consciously think through why they are executing the given behavior) or false negatives (in the sense of someone having such a strong recycling habit that they do not consciously process recycling, but know 57 they recycle — and therefore impute that they recycle their waste volitionally by post hoc explanation). In addition, Knussen et al. found that TPB variables were the greatest predictor of the intention to recycle household waste (.R2 = .34). The next most important predictor was past behavior (R2 = .54, R2 Change = .20), while perceived habit provided only a trivial increase in prediction (R2 = .55, R2 Change =.01). There is a significant theoretical. insight available to us in this study. Knussen et al. claim: ...in the current study, the consistency between past behavior and intention was higher for those who had recycled none of their waste, or who had recycled most of their waste, as it was for those in the middle group, and overall, the strong correlation (r = .67) between past behavior and intention is suggestive of a relatively stable situation, in line with Ajzen's (1987, 2002) position on the role of past behavior in the TPB (p. 244) This appears to provide us with another argument in favor of a negative relationship between habit and PBC. In a situation where there was no habit, the role of PBC is very strong. The no-habit group could speak to people who were only just beginning to recycle their waste, or individuals who were not recycling their waste at all. (It is also possible that individuals who did not recycle did not recycle out of a habit.) New recyclers who had to consciously think through their recycling behavior if they were going to choose to recycle, or individuals who actively decided not to recycle, are still using volitional control over their actions to regulate them. This differs from individuals 58 who have a habit of not recycling they are not motivated to disrupt, as they may not want to alter their behavior for a variety of reasons, foremost among them likely ease. However, Knussen et al.’s focus is on recycling behavior, so we are uncertain as to how these other groups may have behaved. Compare recycling behavior to media behavior. Recycling behavior has a great many external barriers (sorting waste into different containers, putting out containers on the appropriate days for collection, etc.), while media use behavior has far fewer inherent barriers to its own use. YouTube in particular has almost nothing in the way of itself and the user except the need for a functional high-speed lntemet connection of some sort. YouTube can be used on even slow computers, and can increasingly be accessed on PDAs and cell phones. It should be generally very easy for the average person to use YouTube, whereas recycling takes special effort to learn how to do correctly. In Knussen et al.'s study, the majority of those who did not recycle did not claim to have a recycling habit. As a habit is established, it would appear to be logical to propose the role of volitional action declines until a threshold is reached in which the role of habit and PBC is approximately equal. While this establishing step in the PBC-habit relationship is not clearly measured in the study, it appears to be a valid assumption based on the endpoint Knussen et al. found of a strong past behavior-intention linkage for individuals with strong recycling habits. PBC is strongest when habit is weakest, and PBC is weakest when habit is strongest. As habit becomes very strong, people have less and less perceived control over their actions. Alternately, a very strong habit does not permit barriers and limitations in resources to stand in the way of enacting a habitual behavior. One could imagine the two 59 , spit. (it. \V .\ . V uh . 1‘) Jk“\\. .L J. N‘DV- A“ 4*, \ .- very different patterns of someone just learning how to use an internal email system at a new job versus someone who had used that system for a long time. The novice has to exert cognitive effort to check their email, but as their skill increases, the task becomes simpler and requires less conscious action. A point may be gradually reached in which a person chooses to check their email at certain times of the day, which becomes part of the behavioral script (Ableson, 1981). As perceived control declines, habit strengthens until the veteran user checks email at different points in the day without giving the task any conscious thought. Even if something gets in the way of checking one’s email, additional action can be taken by a veteran user to attempt to check it by other means (for instance, accessing email through their cell phone) that may not necessarily be made in the case of another type of lntemet outage. While Knussen et al.'s study of recycling may have shown less strength of habit than may have actually been present; there are other situations in which the role of perceived behavioral control can be more clearly seen. As previously discussed, Orbell, Blair, Sherlock and Conner (2001) examined youth use of ecstasy in Britain (N = 84). Beyond the standard TPB variables, they added two automaticity-related measures of habit: "Taking ecstasy is something I do automatically" and "Taking ecstasy is something I do as a matter of habit", both 8-point Likert-type scales. Further, Orbell et al. examined both the perceived behavioral control of obtaining ecstasy and the perceived behavioral control of taking ecstasy. Orbell et al. found that the model with the standard TPB variables of attitude and subjective norm, as well as both PBC variables and their measure of habit explained a significant amount of variance (R2 = .86). However, the addition of habit, while 60 statistically significant, did not add a large amount of new variance explained. Instead, the importance of these findings is the fiirther evidence they provide to support a potential negative model of the relationship between habit and PBC. Even though the contribution of habit to the overall model was small, Orbell et al. found that habit declined as control over taking ecstasy increased. Strengthening PBC may be a reliable way of fighting the influence of habit, while weakening PBC would leave more room for habit to influence behavior. It is possible based on this relationship that PBC could also be an inefficient measure of self- regulation. Bandura conceptualized self-regulation as having three steps; self- observation, judgment and self-response. PBC addresses the ease or difficulty of performing a behavior, which appears very similar to this self-regulatory function. For example, a person may be uploading a video to YouTube for the first time, and would need to create a personal profile to describe themselves to others. The user would need to determine if filling out this profile was consistent with their previous behavior, and then compare what they would want to put into their profile with the profiles of others. The objective of filling out the personal profile could then be completed or not completed based on the cognitive process of self-reflection and comparing what one could produce with existing profiles on YouTube. Similar results to Orbell et al. were found by Verplanken, Aarts, van Knippenberg and Moonen (1998). Verplanken et al. examined travel mode choices among residents of a small Dutch village (N = 200). TPB variables were measured, as well as habit strength. In this case, habit strength was measured both with a self-report measure of behavioral frequency contained in two items (how frequently the car was used inside and outside the 61 , C if.— .1631 ‘3 171/)”; 51‘ .9 20": r .. p‘ \1 1" .. L, village), as well as a response-frequency measure of habit strength. The “response- frequency” measure used by Verplanken is in actuality a measure of response latency, which may be confusing to the reader. To assist the reader in distinguishing between these measures, the addition of the word “latency” will be made at the end of the name so to help to distinguish between the self-report measure of habit and the response latency measure. The response-frequency (latency) measure of strength presented the subjects with 15 imaginary trips that varied in distance and destination, and were asked to answer as quickly as possible what type of travel mode they would use to reach each destination. Consistent answers across trips were used to determine the strength of habit of using that given mode. Adding the time constraint was intended to encourage responses from the relevant travel schema rather than an invented answer created to please the experimenter. Verplanken et al. found that the pure self-report measure of habit was not as usefirl in the model as the response-frequency (latency) measure. Using the RF (latency) measure with intention and perceived control generated a model with a multiple R of .31. Overall, habit was a statistically significant contributor to predicting behavior, but its interaction with intention was only significantly related to behavior when habit was not strong. Actions, such as choosing to purchase a newspaper in the morning, are driven by intention when an automatic behavior pattern is not in place to regulate action. The SRHI later developed by Verplanken and Orbell was validated against this measure, helping to support its overall validity (Verplanken, 2006). These findings are another example of the overall trend in the literature. "When habit is weak, intention predicts future behavior significantly as habit strength 62 tu‘ «\- a\.. E. \ increases, the predictive power of intention decreases, and becomes non-significant at moderate and strong levels of habit strength" (p. 1 19). In other words, intention, partially driven by PBC, will be less effective at prediction as habit increases in power; the converse should be logically true. At the same time, PBC’s direct linkage to behavior indicates that even if intention may be weakened by habit strength, actual behavior may still be influenced by habit through PBC. Based on the literature reviewed so far, there is a reasonable amount of theoretical evidence to support PBC being moderated by habit. Empirically, there is also support for this idea, though it has not been conclusively tested in a known study. An individual may begin using YouTube by being very discriminating and attentive to what one selects, considering the environment around them and choosing what videos to view or leave comments on based on their own beliefs about their mastery of the world around them; for instance, being able to determine quickly whether or not a video will be interesting to them. As YouTube use continues and becomes part of one’s behavioral scripts (Abelson, 1981), the role of active reasoning becomes less important. Automation processes used to make one’s behavior more cognitively efficient take over, removing the need for active thought from enacting a given behavior. As a result, as habit becomes stronger, reasoned action processes diminish in strength. Of particular interest here is how perceived behavioral control weakens, as external barriers to action either act to constrain a person to stay on a given behavioral path, or become irrelevant to execution of habitual behavior. 63 We propose this hypothesis: H2: PBC will be moderated by habit in predicting behavior. As habit strength increases, PBC should become a weaker predictor of behavior. What is the role of consistent context in media habits? The studies discussed so far have raised the idea of consistent context, referred to in the course of this dissertation as “environmental stability”, being important to habit. Environmental stability, in the view of some scholars, should allow for the activation of schema below conscious awareness, bringing about habitual behavior (Ouellette & Wood, 1998). The potential power of the environment in this perspective has encouraged scholars to study the potential negative impact of the environment in habitual behavior, particularly in regards to media habits (e. g. Rosenstein & Grant, 1997; Schmitt, Woolf & Anderson, 2003). There is some evidence that the environment does have an impact on habitual behaviors, as changing the environment may make it easier to break ingrained habits (e.g. Heatherton & Nichols, 1994; Quinn & Wood, 2004; Quinn & Wood, 2006; Wood, Quinn & Kashy, 2002; Wood, Tam & Witt, 2005). What is less clear from the scholarly work focused in this area is how much impact environmental stability has on media habits. The literature so far appears to indicate that altering the environment does have some impact on weakening or eliminating habits, with Verplanken and Wood (2006) going as far as to claim that control over the environment is “. .. key to the success of interventions designed to change everyday habits and maintain new behavior” (pg. 95). Even so, media habits do not appear to be as context-dependent as other types of habitual behaviors because of the ease of using media in a wide variety of situations (e. g. 64 Ajzen, 2002a; Verplanken & Orbell, 2003). It may be that context is only important to media habits early in their development, and not so much once they are established. Testing this assumption would be useful to clarify discussion of media habits, and may lead to a better explanation of what the real role of context in habitual behavior is. Therefore: H3: Habit will have a stronger effect on behavior when context is stable than when context is not stable. Will the relationship between habit strength and self-efficacy change YouTube use intentions? A related hypothesis to Hypothesis 2 is that YouTube use should be directly related to YouTube habit strength and YouTube self-efficacy. Individuals who habitually use YouTube should not feel they have a great deal of personal control over using YouTube. While they may have more control over the external factors that allow for YouTube use, such as having access to a computer, a connection to the lntemet, and programs on their computer that allow them to view the web or use other lntemet services, their internal, self-regulatory factors to regulate their usage of YouTube may be diminished. Instead of a regimen of volitional control over their behavior, habitual YouTube users are guided by behaviors that were encoded originally in pursuit of a goal (pleasure, distraction, etc). The behavior has since become a goal in and of itself, resulting in a repetitive behavior pattern. This is often thought of as being only referring to people who use large volumes of media, but could also apply to someone who only visits a certain group of web sites but does so automatically. 65 Following from this reasoning, people who do not have a strong YouTube use habit should be guided more by active agency. They are in control of their actions, and may be seeking out content to interact with for a variety of reasons. If they continue to seek out that content, the potential for a YouTube habit may exist, but in situations where there is low or no habit, volitional action should guide behavior. The literature supports the idea of media consumption behavior in general working in this way, but there has not been a test of this relationship in the media literature itself. A direct test of this idea would be useful to expanding scientific knowledge in the area of media consumption habits. Therefore: H4: Self-efficacy will be positively related to intentions when habit is low. Self-efficacy will become less related to intentions to use as habit becomes moderate to high. A model of habit in the Theory of Planned Behavior Figure 2-2 is an illustration of the hypotheses listed in this chapter. The original Theory of Planned Behavior hypotheses have been included along with the new hypotheses provided by this dissertation. Habit has been included as a moderator, along with consistent context and self-efficacy. The new hypotheses have had their arrows bolded to differentiate them from the usual TPB model. 66 \uv - Ml» Attitude H 1 a1 Subjective H132 _ Intention Hlbl Behavior Norm Hla3 H4 PBC H 1b2 l H2 Habit Consistent Context H3 Figure 2-2. Model of the proposed hypotheses. Summary Habits are contained within schemas. The activation of these schemas has been claimed by some scholars to occur as a result of environmental prompts. Other researchers have claimed that schema activation is primarily a result of an individual's relevant goals. Concern over how schemas can activate is the primary dilemma faced by researchers who study habits that cause unwanted consequences. A more constructive social science framework for these undesirable habits is to examine them in the context of being cases of deficient self-regulation (LaRose, Lin & Eastin, 2003). Confusion in the habit literature may be the result of ambiguous conceptualization, which in turn leads to problematic instrumentation. Instruments that only measure frequency of a behavior may miss habits that do not recur regularly in the environment. Similarly, asking if a behavior is a habit may prompt subjects to respond 67 «.1. inappropriately, creating false cognitions, prompting social desirability biases, or otherwise generating error variance that clouds the real effect of habit. Strong habits make cognitions related to the behavior less accessible because of schematic automation processes, and instruments that do not attempt to measure automaticity may miss key signs of a habitualized behavior. The Self-Report Habit Index (SRHI) devised by Verplanken and Orbell (2003) appears to be a better instrument to measure habits, but still contains problematic items that ask about frequency. The Theory of Planned Behavior is a reasoned action theory that has been used in the past to attempt to account for habitual behavior. A variable that is usually used as habit, past behavior, is problematic because it contains many other aspects of the environment outside of automated behavioral processes. The variable this dissertation focuses on is perceived behavioral control (PBC) and its role in the development of habits. PBC is created by control beliefs that deal with external factors surrounding a person's ability to successfully complete a behavior. Several recent TPB studies (Armitage, 2005; Orbell, Blair, Sherlock & Conner, 2001; Verplanken, Aarts, van Knippenberg & Moonen, 1998) have presented evidence that appears to indicate that as habit becomes stronger, intentions lose their predictive power. This weakening is particularly important in the case of PBC, which determines obstacles to completing a behavior. If habit acts as an obstruction to a person's perceived control over their behavior, changing or ceasing an unwanted behavior may seem to be impossible until the effect of habit is confronted. Overall, the literature supports an understanding of habit as acting as a moderator to Theory of Planned Behavior variables. As habit grows stronger, Theory of Planned 68 w» Behavior variables become less useful as predictors of behavior. A particularly important linkage in the Theory of Planned Behavior to focus on is how habit moderates the role of perceived behavioral control, which helps to ensure that the habit is perpetuated by creating more external barriers to changing the behavior. The goal of this study is to examine the role of habit in YouTube use, a common lntemet behavior among college students and young people in general. This study seeks to do what other studies have not done by using a strong conceptualization of habit to test its effect on Theory of Planned Behavior (TPB) variables under conditions of weak, moderate and strong habit. Directly examining the relationship between habit and reasoned action variables, particularly perceived behavioral control, will provide insight into the unusual findings found by other scholars. The findings of the study may act to confirm habit’s place in the TPB as a potential moderator variable. The methodology for this study will be described in the next chapter. 69 Chapter 3 Methods Methods Target behavior The general interest of this study is lntemet use. The behavior of interest to this study is the use of the YouTube video sharing site, a popular web destination that has become one of the most widely known free streaming video providers on the lntemet. It was anticipated at the outset of the study that YouTube would be a behavior college students would regularly engage in. YouTube is very popular with young adults, and has a presence across almost every significant demographic group who uses the lntemet worldwide. Because of its ubiquitous presence on many popular web sites that target college students such as MySpace and Facebook, it was anticipated that there would be individuals in the sample who would have developed habitual YouTube usage patterns of some strength. Beyond the simple probability of habitual YouTube use in our target population, YouTube has similarities to television, another media behavior that has encouraged strong habitual tendencies in the past. Like television, YouTube allows users to, after selecting a clip, sit back and watch without having to do any additional work. It is very easy to go from clip to clip, requiring little mental overhead. The ease of the behavior may encourage routinization, then habit formation. YouTube may become the “obvious” choice for online video for its users because of its ease of use, and eventually even people who initially were engagedin rational searches for video content may become acclimated 70 to how YouTube presents content. Strong design features may allow people to quickly integrate YouTube into a video-seek and/or video-watch schema to replace volitional processing with habitual goal-seeking processing. YouTube is also different from television in important ways. The interactive elements of YouTube add another layer to the use experience that television does not have. Users can leave cements on video clips, rate the quality of a given clip, or respond to a video with a clip of their own. Users may be more engaged by these behaviors, which in turn might encourage more habitual use by giving users more incentive to return to the site again and again, or might weaken habitual use by making YouTube use a very active, volitional process. Survey overview An online survey was used to collect data about YouTube usage patterns by a student sample recruited at a large Midwestern university. Variables of interest to the Theory of Planned Behavior (attitude, subjective nomi, perceived behavioral control, intention and behavior) as it pertains to YouTube use were measured. Additionally, two measurements of habit regarding YouTube use were used; a past behavior measure of the type used in previous habit studies and the Self Report Habit Index (SRHI, Verplanken & Orbell, 2003). Standard demographic data was also collected. Recruitment for the sample of students took place through an email list acquired from the Bursar’s office. A sample of 1200 undergraduate students out of 36,377 possible undergraduates (as of Fall 2008) received emailed invitations to participate in the study. Two reminder emails at the beginning and at the end of the week were sent after the initial invitation to encourage participation. Additionally, participants who chose to take 71 the survey were entered into a raffle to win a gift certificate to Amazon.com. Entering the raffle required consent to be re-contacted the following week for a follow-up questionnaire, with two reminder emails sent to those participants at the beginning and at the end of the week to take part in the follow-up. Previous work (Ellison, Steinfield & Lampe, 2007; LaRose, Kim, & Peng, 2008; Lange & Lampe, 2007) had observed response rates to online surveys about Facebook, another socially-oriented web site, of approximately 25% to 35%. A comparable response rate in this case would have yielded an expected subject pool of at least 500 and possibly up to 700. The collected information was used to re-contact the subjects for a follow-up about their actual YouTube use behavior. Desired sample characteristics The study targeted YouTube use, and was targeted at YouTube users. A filter question was placed at the beginning of the study that asked if a subject uses YouTube. If not, demographic data was collected from the subject to determine a profile of non-users for comparison purposes. Assuming a moderate effect size (d = .5) and an alpha level of .05, a power level of .8 would be possible if there were 76 subjects per group (no/low habit, medium habit, strong habit), or 228 total subjects (Cohen, 1992). If the comparison was only between low habit and medium/high habit, there would only need to be 67 subjects per group for a total of 134 total subjects to achieve .8 power under the above parameters. 72 Operational definitions Theory of Planned Behavior instruments Attitude toward YouTube use, subjective norm pertaining to YouTube use, and perceived behavioral control over YouTube use were measured. The items were in semantic differential form as is common in the prevailing Theory of Planned Behavior literature. Beliefs relevant to the variables were elicited from a class of telecommunication undergraduates at a large Midwestern university, and were used to create each item. All recoding and reflection instructions for the following scales appear in the next section, “Recoding Instructions”. Readers are advised to review that section carefully before attempting replication of the results described in the subsequent chapter, as several items were reflected before analysis began. The attitude scale for the study was based off previous work (Armitage, 2005; Godin, Valois & Lepage, 1993; Verplanken, Aarts, van Knippenberg & Moonen, 1998), as well as a beliefs elicitation of undergraduate telecommunications students. Attitude was measured through a +3 to -3 semantic differential scale of seven items; good/bad, unimportant/important, useful/useless, relaxing/stressful, conventional/diverse, unrestricted/controlled and easy/hard. The attitude scale was then converted for the purposes of the analyses to a 7-point Likert-type scale to be consistent with other instruments. Higher means on the attitude instrument indicate a greater preference toward a “positive” attitude. The subjective norm scale was also based off of previous TPB work (Armitage, 2005; Bamberg, Ajzen & Schmidt, 2003; Elliott, Armitage, & Baughn, 2003) as well as a 73 beliefs elicitation of undergraduate telecommunications students. Subjective norm was measured through a 7-point Likert-type scale ofthree items; “Most people who are important to me approve of my use of YouTube”; “Most friends who are important to me think I should use YouTube less often)”; and “Most family members who are important to me think that I should use YouTube less often”. The subjective norm scale was weighted toward more approval of YouTube behavior, with the latter two items reflected to achieve this end. The perceived behavioral control scale was created based on previous TPB work (Armitage, 2005; Knussen et al., 2004), as well as a beliefs elicitation of undergraduate students. Perceived behavioral control relied much more on the elicitation of beliefs by undergraduate students than other items in an effort to probe specifically what students believed were the most important barriers or opportunities to their YouTube use. However, students primarily described possible barriers and did not enumerate enough specific examples of opportunities to describe that dimension in great detail, causing the item to be primarily biased toward barriers. Perceived behavioral control was measured by a 7-point Likert-type scale of twelve items, several of which were reflected before analysis began to be weighted toward more perceived behavioral control; "I don’t have a lot of trouble finding time to use YouTube" (reflected item); "I am able to use YouTube whenever I want to" (reflected item); "If I lost my financial support (job, scholarship, parental support, etc.), I might not be able to keep using YouTube in the same way I do now"; "If I had to pay to use YouTube, it would be a big problem for me"; "I would be prevented from using YouTube if my computer had problems"; "I am able to use YouTube even when my Internet 74 connection is slow" (reflected item); "I am able to find a way to use YouTube even when I am not supposed to access it" (reflected item); "I can use YouTube even when my school or job attempt to block access to it" (reflected item); "If I had to sign up or login to be able to use YouTube, it would be a hassle"; "I can find videos on YouTube even if they aren’t supposed to be there (such as copyrighted content)" (reflected item); "I feel in complete control over my YouTube use" (reflected item); and "My use of YouTube is completely up to me" (reflected item). Intention was measured by the use of two 7-point bipolar items ranging from -3 to +3 (Elliot, Armitage & Baughn, 2003) asking subjects how likely they are to use YouTube at home today and over the coming week. Actual behavior was measured during the follow-up process by a single 7—point Likert-type item asking subjects whether or not they had used YouTube often or rarely over the past week. Self-efiicacy and consistent context instruments Self-efficacy was measured by an instrument adapted from several authors (Ajzen, 2002b; Chen, Gully & Eden, 2001; LaRose, Kim & Peng, 2008; Manstead & van Eekelen, 1998), using a 7-point Likert type scale. Scale means for the self-efficacy scale should be interpreted as indicating greater self-efficacy; "I believe I have the ability to use YouTube"; "I am confident that I can use all the fimctions of YouTube"; "I am certain that I can use all the functions of YouTube"; "I find YouTube to be easy to use"; and "I can get the things that are important to me out of my YouTube use". All of these items were reflected. 75 Consistent context was measured by a ten item scale, three of which were reflected before analysis began to reflect greater consistent context; "My family members or roommates do not disrupt my YouTube use"; "I tend to use YouTube in the same place"; "It would be unusual for me to use YouTube somewhere other than where I am used to using it"; "The area where I tend to use YouTube the most very rarely changes"; "I always use YouTube with the same people"; "It would be uncomfortable for me to use YouTube with different people" (reflected); "I tend to use YouTube as a way to change my mood" (reflected); "I am usually in the same kind of mood whenever I decide to visit YouTube"; "I always visit YouTube using the same computer"; and "It would be uncomfortable for me to use YouTube from a different computer than the one I usually use" (reflected). Habit instrument The Self Report Habit Index (SRHI) (Verplanken & Orbell, 2003) was used in this study to measure habit. The SRHI includes 12 items under the heading of "Using YouTube is something...", followed by the scale items. Three SRHI items were removed from the analysis after data collection because of their references to behavioral frequency; “I do frequently”; “that belongs to my daily routine”; and “I have been doing , for a long time”. No recoding or reflection of SRHI items was necessary in the analysis. Two secondary scales of past behavior were also included; one created by using the three fiequency-related items removed from the SRHI, another created by asking subjects how long in hours and minutes they used YouTube on an average weekday and weekend day. 76 Recoding instructions All instruments were recalibrated after data collection to be oriented toward displaying higher values on their instrument. Attitude was recoded to represent 1 to 7 Likert type scaling, where higher values indicated higher levels of positive attitude toward YouTube use (goodness, importance, usefulness, relaxingness, diverseness, unrestrictedness, easiness). Subjective norm was recoded toward higher levels of behavioral approval as well, with each item being recoded in favor of more approval of YouTube use by family members, friends and most people who are important to that person. In the case of perceived behavioral control, the instrument was recoded on a 1 to 7 Likert type scaling in which low values represented less perceived behavioral control and high values represented more. The items marked in the perceived behavioral control section as reflected were reverse—coded so to continue to orient the instrument toward being a measure of greater perceived behavioral control. Both intention and behavior were also recoded in a standard I to 7 type scale in which smaller values indicated less intention and behavior, and higher values represented more intention and behavior. The other scale items (consistent context, self-efficacy and SRHI) were also recoded as l to 7 "least to greatest" items for ease of interpretation. Addressing conceptual overlap between instruments It is important and useful to us to collect data on standard Theory of Planned Behavior variables. This will allow us to test the theory across multiple media use 77 behaviors. However, there is potential overlap between several of the instruments that needs to be brought to light. Perceived behavioral control Perceived behavioral control has been a difficult construct to measure. There has been lengthy debate within the Theory of Planned Behavior literature as to the best methods to measure the construct (see Sparks, Guthrie & Shepherd, 1997; Armitage & Conner, 2001 for a more in-depth discussion). The fundamental point of the behavioral control construct, addressed in the earliest theorizing about the Theory of Planned Behavior, is to address both the difficulty in completing the behavior and the amount of resources available to complete the behavior (Ajzen, 1991). However, the abundant resources available to use YouTube make finding items that would probe into possible diminishment of resources to use the service difficult. The standard elicitation of control beliefs generated extensive discussion about things that could prevent a student ftom using YouTube, but never raised a question about having the resources to use the service. It was apparently assumed by the subjects that they would have the capacity to use YouTube somehow, even if they were sometimes obstructed from using the service by a barrier. There have been efforts to integrate self-efficacy into the PBC construct, but these efforts may be theoretically detrimental. Bandura's conceptualization of self-efficacy addresses internal factors, while Ajzen's PBC should focus on external factors (see Terry & O'Leary, 1995). A self-efficacy instrument has been included to allow for a comparison of PBC to common self-efficacy items. 78 PBC and the SelfReport Habit Index The reason for the clarification of perceived behavioral control is due to the use of the Self Report Habit Index (SRHI). Some may say that items in the SRHI that talk about loss of control may overlap with PBC, which is defined as the feeling of control over a given action. A recent factor analysis (LaRose, Kim & Peng, 2008) found that the SRHI may have three dimensions; habit strength, deficient self-regulation or compulsive use, and negative outcomes. While some of the items on the SRHI may overlap with certain PBC items, the instrument is as a whole concerned with other aspects of habit. Consistent context and perceived behavioral control Perceived behavioral control also has similarities to the variable of consistent context. Both variables address elements of the external environment that pertain to a given behavior, but their most important difference is specificity. Perceived behavioral control refers to elements of the external environment that provide either obstacles or opportunities to engage in a behavior, while consistent context addresses the external environment in general as well as internal mood states. This is a subtle but important difference. For example, a person may use YouTube at a computer that is in a specific room of their dwelling. The room itself in this case does not assist in the use of YouTube, but is where the computer one uses YouTube at is kept. The computer could be moved to a different room, or even a different dwelling, but the room the computer is in would not have a direct effect on one’s ability to use YouTube so long as the computer one accessed YouTube with could reach the service. However, if an lntemet connection was more or less available in a given room, the room itself would become relevant to perceived 79 behavioral control; it would be providing an opportunity or a barrier to engaging in a behavior, and would transcend context. Internal mood is also a factor in consistent context that separates context from perceived behavioral control. If someone regularly chooses to use YouTube to alleviate boredom or remove a bad mood, that mood becomes part of their usage of YouTube. However, mood states are internal forces, not external forces, and perceived behavioral control exclusively addresses things in the external world that provide barriers or opportunities to engage in a behavior. Analysis The first hypothesis was tested by a multiple regression, with the use of simple slope analysis used to test the rest of the hypotheses. Simple slope analysis was used to test the remainder of the hypotheses. The division of individuals into different habitual groups was made by finding the mean of the sample’s overall level of habit as determined by their responses to the SRHI. Using that mean, an equal three-section partition (33%) was made within the simple slope program to place users into low, medium and high habit groups. This method of division is based on mathematical parsimony, as there is no theoretical argument for or against the division of individuals into different habitual “moments”. Habit has been previously been treated as a binary condition in the literature reviewed to this point, but different stages of habit should logically exist. The division of individuals in this way may be crude, but it should allow for a better understanding of the mentality of someone with a weak or a strong habit operates at the very least. 80 All statistical tests were completed in SPSS 10.1 for Windows. Simple slope analysis was executed by the use of the SIMPLE program suite by O’Connor (I998). 81 Chapter 4 Results Findings Sample characteristics Of the 1200 students sampled, 197 responded to the invitation to take the survey, yielding a net response rate of 16.4%. Of those 197, 1 10 responded to the follow-up survey, providing an internal response rate of 55.8% and an overall response rate of 9.1%. The main analyses will use the smaller internal sample of 110 subjects to maximize continuity between the first and second phases of the data collection. The sample was 72.6% white, .5% African-American, 1% Hispanic and 4% Asian. 9% identified themselves as “other”. 12.9% of the sample declined to provide any racial or ethnic characteristics. 71.6% identified as male. The average age of the sample was 21.5 years. While the ethnic characteristics of the sample were generally in line with the ethnic makeup of the large Midwestern university that the sample came from, the high sex bias toward males was not representative of the student body. Scale diagnostics Initial analyses indicated signs of ceiling effects in the instruments, so several problematic items were removed. Items were also removed from scale instruments to improve reliability. Any missing data was addressed by mean replacement. The surviving indicators for key independent variables (attitude, subjective norm and PBC) are summarized in Table 4-1. Scale values ranged from I to 7, with 1 being the lowest value of the variable and 7 being the highest value. 82 Table 4-1 Theory of Planned Behavior Scale Diagnostics Scale M SD or Attitude 4.43 .58 .70 Good. 6.01 1.08 Important 4.79 1.45 Useful 5.49 1.58 Subjective Norm 6.22 1.22 .90 Most friends approve 6.25 1.32 Most family approve 6.19 1.23 Perceived Behavioral Control 4.82 1.01 .65 Able to find a way to use when not allowed 4.77 1.66 Able to find a way to get around blocks 4.94 3.25 Find videos that aren’t supposed to be there 4.75 1.80 There were problematic elements to the instruments. Because of the overwhelming positive feelings toward YouTube, both the attitude and perceived behavioral control instruments tended to have a high mean, leading to ceiling effects that needed to be corrected by removing highly skewed items. Removing these items may have caused the instruments to become less reliable. The removed items may have been more reliable, but would have caused another type of problematic error variance in the 83 analyses. The reliability of perceived behavioral control was also lower than is normally desirable (.7). The habit instrument and a self-efficacy instrument were included in the analyses. In the collected sample, most people did not claim to have a strong YouTube habit, though some appeared to have at least a moderate habit. Three ad hoc divisions of the SRHI results were made after data was collected to complete analyses of the following hypotheses. SRHI items that related to frequency of behavioral execution were removed before the analyses were completed in an attempt to address theoretical concerns about the validity of frequency measures in habit instruments. The mean of the SRHI scale in this instance (M = 2.12) is notably lower than the mean found in Verplanken and Orbell’s SRHI analysis of another media behavior, regulme watching a popular Dutch soap opera (M = 3.47). This provides some evidence that YouTube use may not be as habitual as other media use behaviors, as the standard deviation of the SRHI in this study left little room for most people in the study to have a strong habit (SD = 1.23). However, there were subjects in the study who did have a moderate or stronger than moderate YouTube habit, which allowed for analysis of all of the hypotheses. The SRHI’s scale diagnostics are described in Table 4-2. Self-efficacy and consistent context scale diagnostics are listed in Table 4—3. 84 Table 4-2 SRHI Scale Diagnostics Scale M SD or SRHI 2.12 1.23 .90 I do automatically 3.18 1.88 I do without having to remember. 2.63 1.79 Makes me feel weird ifI don’t do it 1.58 1.14 I do without thinking 2.10 1.68 Require effort not to do it 1.80 1.39 Start doing before I realize I’m doing it 1.52 1.14 I would find hard not to do 2.03 1.67 I have no need to think about doing 2.79 1.93 Typically “me” 2.10 1.48 The self-efficacy instrument had strong ceiling effects, as one would expect in the case of college students. The self-efficacy instrument was important to the study as it deals primarily with internal factors, which provided contrast to the PBC instrument that focused on external factors. While PBC was noted as being biased toward less PBC, self- efficacy was observed as being almost universally very high. In the case of YouTube usage, most people in the sample appeared to feel confident in their own abilities to use 85 the system but found themselves at the mercy of external factors, which appears logically consistent. The scale diagnostics for self-efficacy are in Table 4-3. The consistent context instrument performed very well, having almost a normal distribution and an average alpha value of .8. While college students may have a great deal of self-efficacy, their circumstances did not appear to be entirely under their control. The diagnostics for the consistent context instrument are in Table 4-3. Overall, the adjusted scales were functional, but not optimal. The two most important indicators in most TPB analyses, attitude and PBC, appeared to be generally in line with the sample’s thoughts and concerns. The SRHI showed that many people in the sample did not have a strong YouTube habit, but the behavior does appear to have a habitual component. Standardization of the scales did not significantly improve their behavior in the analyses. The perceived behavioral control indicator had a low alpha value, so should be interpreted cautiously. Correlations of all of the relevant scales with intention and behavior included are listed in Table 4-4. 86 Table 4—3 Self-Efficacy and Consistent Context Scale Diagnostics Scale M SD a Self Efficacy 5.15 3.11 .94 Confident can use all the functions 5.54 1.51 Certain can use all the functions 5.31 1.68 Consistent Context 4.39 1.24 .80 Tend to use in the same place 2.84 1.64 Unusual to use in a different place 5.08 2.03 Area tends not to change 3.54 1.90 Always use with the same people 4.54 1.77 Always use in the same kind of mood 4.39 1.75 Always visit with the same computer 4.46 2.10 Uncomfortable to use a different computer 5.92 1.57 87 awe—a AL chxmfizca magma: HEW Mafia. mags Mm§m§8§ megahmi Geimfi. $832.0: 98‘ @2839. moan >383 m2 wwo wwwm mm on 58:30:. wormlig 338% .3 m2 .9: be wwo “Ho: some .3 ma: .wmm: -.Nome .ummi .8 mm bee Low bum: .33. be 00 L8. L2... 3:0 .39.. -..om .8 5838: L31. ._ 3 on: .1. ad: .oS .SN - waging .wom: L 3 b3: 93...... .15 .oB b3: - 22m. mz u 9.8.898 Zone. .50 n $4818 magic—d. 6256.. mg n ma: wove: Ive: Ema? mm M man—maomov» no u nonmmmnoa 02:2? 2 n :o. ._ h A .3. .3 h A .3. Cancun—..m at...» 5.58 m3 9a 838 98 38:8 o: :5 Emma—5. 88 The Theory of Planned Behavior and habit A multiple linear regression was used to test whether the Theory of Planned Behavior would continue to function normally for individuals who had a weak or moderate habit. First, attitude, subjective norm and perceived behavioral control (PBC) pertaining to YouTube usage were entered into a simple regression to predict intention to use YouTube. The regression equation was statistically significant (F (3,106) = 13.350, p < .001) with an adjusted R2 of .254. Attitude was the best predictor of intention with a B of .434 and a AR2 of .243, followed by perceived behavioral control with a B of. 162 and a AR2 of .023. Even though perceived behavioral control was not statistically significant at the standard .05 level, it still had a small role to play in the prediction of intention. Subjective norm was not a statistically significant predictor of behavior in this analysis, and contributed little explained variance. Based on these findings, HIA can only be partially supported. The full output of the regression is shown in Table 4-5. Second, intention to use YouTube and perceived behavioral control were entered into a simple regression to predict actual YouTube behavior. Again, the regression equation was statistically significant (F (2,107) = 15.493, p < .001) with an adjusted R2 of .210. Both intention and perceived behavioral control were important predictors of behavior, with intention having a B of .378 and a AR2 of. 195, and PBC having a B of .180 and a AR2 of .029. Based on these findings, HlB was supported. The full output of the regression is shown in Table 4—6. 89 Table 4-5 Hypothesis 1A — Predicting Intention Using TPB Variables Predictor B SE B 13 AR2 AF F Sig. Attitude .748 .152 .434 .243 34.620 .001 Subjective Norm .168 .130 .108 .008 1.202 .275 PBC .236 .128 .162 .023 3.370 .069 Table 4-6 Hypothesis IB — Predicting Behavior Using TPB Variables Predictor B SE B o ARL AF F Sig Intention .405 .093 .378 .195 26.173 .001 PBC .273 .135 .180 .029 4.069 .046 A post hoc analysis using simple slope analysis further examined the relationship between intention and behavior. Simple slope analysis is a form of multiple regression that graphically displays slope values at given values of a moderator. This dissertation used the SIMPLE SPSS syntax program by O’Connor (1998) to execute this and the other simple slope analyses discussed in this chapter. Removal of outlier cases did not 90 significantly affect the results ofthe analysis. Simple Slopes are shown in Figure 4-1, with additional output relevant to the simple slope procedure contained in Table 4-7. 7 B i f . e 5 . , 4 . Habit 3 . Low g Medium co _ 1% [D 2 High -.25 7.35 lnte ntion Figure 4—1. A simple slope analysis of intention and behavior moderated by habit. 91 Table 4-7 Regression Analysis Predicting Behavior with Habit Moderating the E/fect of Intention on Behavior Variable B SE B 13 t F qu Chang Step 1 14.009** Intention .379 .110 .363 3.455** Habit .221 .110 .136 1.296 Step 2 10.024** .014 Intention .496 .662 .475 3.129* * Habit .005 .268 .036 .233 Intentioanabit .135 .101 .955 1.367 Note. Adjusted R2 = .199. * p < .05. ** p < .01. The stepwise moderated regression tables that accompany each simple slope figure follow the same format. Each moderated regression has two steps. The first step does not include a moderated relationship between the two variables used in predicting the dependent variable, while the second step does include the moderated relationship. The moderated relationship is demonstrated at three levels (low, medium and high) in the table’s associated figure. For example, Table 4-7 describes the stepwise moderated regression that describes how habit moderates the relationship between intention and behavior. In the 92 first step, intention and habit are used to predict behavior. Intention is the only statistically significant predictor, as is anticipated by theory. This is also true in the second step, though the interaction between intention and habit should still be considered important to the analysis because of its relative size. Figure 4-1 shows how this moderated relationship looks at low, medium and high levels of media habit. The difference between each level of habit is small, but there is a visible effect that may have been more obvious with a different media behavior. The expected relationship between intention and behavior when moderated by habit would be for the link between intention and behavior to be strong when habit was weak. In turn, when habit grew in strength, the link between intention and behavior would diminish. The simple slope shown in Figure 4-1 supported this expected relationship, with the relationship between intention and behavior weakening as habit grows in strength. To fiirther examine the results, the relationship between habit, intention and behavior was examined by correlating intention and behavior at each of the three ad hoc divisions of habit using the full dataset of 197 cases. It was found that intention and behavior had the strongest correlation at low levels of habit (r(65) = .305, p < .05), with the correlation declining at medium (r(63) = .241, n.s.) and low (r(63) = .240, n.s.) levels of habit. Further analysis using Steiger’s Z (Meng, Rosenthal & Rubin, 1992; Stieger, 1980) found that the impact of habit on intention and behavior was not statistically significant when habit was low (Z = -.532), was still not statistically significant when habit was moderate (Z = .999), but did become statistically significant when habit was 93 strong (Z = 2.28). The overall trend of growth in statistical significance appears to provide further verification of the results. Is the relationship between habit and perceived behavioral control negative? A review of the scatterplot followed by simple slope analysis was used to test the relationship between behavior and perceived behavioral control (PBC) with respect to habit strength. How did perceived behavioral control interact with habit? Initial review of the scatterplot in Figure 4-2 showed that habit tended to be weaker at high levels of perceived behavioral control, and became stronger as perceived behavioral control weakens. Simple slope analysis was used to confirm the ad hoc analysis. Simple slopes are shown in Figure 4-3, with the output relevant to the simple slope procedure contained in Table 4-8. Removal of outlier cases did not significantly affect the results of the analysis. Table 4-8 shows mixed results. Habit has a strong impact on the results of the first step, showing itself to be both an absolutely stronger predictor and a more statistically significant predictor than PBC. However, none of the predictors in the second step rose to standard levels of statistical significance. The simple slopes shown in Figure 4-3 show the broad pattern of relationship between PBC and habit, but these should be interpreted conservatively. When habit is weak, perceived behavioral control has the expected relationship; as PBC rises, behavior tends to become more common. However, as habit grows in strength, the growth of PBC is reversed, leading to an almost flat slope when habit is very strong. 94 The expected relationship between PBC with respect to habit was confirmed by simple slope analysis. PBC’s impact on behavior weakened as habit grew in strength. Based on these findings, H2 can be supported. 8 7‘ C] 6- El 5- D [:1 DD D D D u [:1 4 c1 (3 3E 00 ODD c1 0 D u a DC) 3 13 DD C1 DECIDE u a B B [31:18 0 DD EBB D C] B 2 ”DEB 5003 EBEIEESEUD 1 Duo gag 0g 0 I 2 3 4 5 6 7 8 Perceived Behavioral Control Figure 4-2. A scatterplot of PBC and habit. 95 5.0 5.5- 5.0- 4.5 « 4.0 ‘ Habit 3.5 x ' - - - - Low g 3‘0 ‘ Medium cu _ g m 2.5 High 1.59 5.94 Perceived Behavioral Control Figure 4—3. A simple slope analysis of PBC and behavior moderated by habit. 96 Table 4-8 Regression Analysis Predicting Behavior with Habit Moderating the Effect of Perceived Behavioral Control on Behavior Variable B SE B [j t F qu Change Step 1 9.547** PBC .290 .146 .192 1.985* Habit .437 .155 .273 2.829** Step 2 6.663** .007 PBC .482 .822 .318 .586 Habit .066 .549 .041 . 120 PBC x Habit .127 .133 .699 .955 Note. Adjusted R2 = .135. * p <05. **p < .01. In general, it appears that habit is a good predictor of behavior when habit exists in any capacity at all. Granted, the mean of the habitual behavior used in this study was lower than other studies that examined media use with the SRHI. For instance, compare the YouTube SRHI mean of2. 12 (SD =1.23) to the SRHI mean of3.47 (SD = 2.41) found by Verplanken and Orbell (2003) among soap opera viewers. Even so, habit still contributed an important amount of variance to the regression. It may be that any non-volitional aspect to a behavior that exists will tend to weaken the role of reasoned action variables in predicting behaviors. In that case, the 97 greater the role of habit in a behavior, the more likely it appears that reasoned action variables will lose predictive strength and ultimately become ineffective in guiding future behavior. This trend is reflected in the remaining tests covered in this chapter. What is the role of consistent context in habit? A review of the scatterplot followed by simple slope analysis was used to test the relationship between behavior and habit with respect to the strength of consistent context. Would a consistent context moderate the relationship between habit and behavior? Initial review of the scatterplot in Figure 4-4 appeared to show the expected relationship; a higher level of consistent context tends to lead to stronger habits. Figure 4- 4 also shows what appears to be a curvilinear relationship between habit and consistent context. Habit seems to increase with consistent context to about its midway point before decreasing slightly. It could be the case that media habits are similar to other habits until a moderate habit is formed, and then its reliance on consistent context diminishes because of the wide availability of the media in the greater environment. This finding supported the use of a post hoc test to test for curvilinearity. Simple slope analysis was used to explore the preliminary findings of the scatterplot. Simple slopes are shown in Figure 4-5, with the output relevant to the simple slope procedure contained in Table 4—9. Removal of outlier cases did not significantly affect the results of the analysis. Table 4-9 shows that in the first step, consistent context is the most important factor in predicting behavior, while habit's contribution is relatively unimportant. However, in the second step, the interaction between habit and consistent context is shown to be the most important factor. The contribution of the interaction is most clearly 98 shown in the simple slopes in Figure 4-5. As anticipated, consistent context appears to be very important in the formation of habits, with the interaction term being much greater than either habit or consistent context alone. Low consistent context weakens habit’s impact on behavior, but as consistent context increases, habit’s relationship with behavior becomes stronger. These findings are consistent with our theoretical understanding of how habit and consistent context should interact. Without a consistent context, it is difficult to maintain habitual behaviors, though not impossible. Once a habit becomes established, it may be that the necessity for a consistent context is lost. The data reflected the theoretical understanding that as the context for a behavior becomes more consistent, habitual strength is likely to increase. A consistent context allowed for a habitual behavior to be executed more easily. A behavior that is easy to exe cute can be done more often, which would encourage habit formation. Afierward, the context would matter less, which is in line with our theoretical understanding of habit. In all, as consistent context grew in strength, the relationship between habit and behavior became stronger, whereas when consistent context was weaker, the relationship between habit and behavior weakened. Based on these findings, H3 was therefore SL1plborted. 99 Consistent Context Figure 4-4. A scatterplot of habit and consistent context. 100 Behavior Consistent Context ~ Low Medium High 1.91 Habit 5.89 Figure 4-5. A simple slope analysis of habit and behavior moderated by consistent Cont ext. 101 Table 4-9 Regression Analysis Predicting Behavior with Consistent Context Moderating the Effect of Habit on Behavior Variable B SE B B t F qu Change Step 1 7.350** Habit .006 .147 .042 .456 Consistent Context .571 .149 .353 3.827** Step 2 6.604** .037 Habit .623 .575 .385 1.085 Consistent Context .51 1 .306 .320 1.673 Habit x CC .291 .135 .785 2.148* \ NOte- Adjusted R2 = .134. *p< .05. **p < .01. A post hoc regression analysis was attempted to locate a curvilinear relationship be tw een consistent context and habit. However, the regression analysis did not s11 e <3 essfully demonstrate a curvilinear relationship, with the additional term not being stat i Stically significant (p > .05). While the relationship may be nonlinear, it does not app ear to follow a traditional curvilinear path. Will the relationship between habit strength and self-efficacy change intentions? 102 A review of the scatterplot followed by simple slope analysis was used to test the relationship between intention and self-efficacy with respect to habit strength. Would habit diminish the role of self-efficacy as habit grew in strength? Initial review of the scatterplot in Figure 4-6 appeared to show that as habit increased, self-efficacy tended to decrease. While most of the highest self-efficacy scores were among individuals with relatively low levels of habit, the overall trend appeared to support the idea that habit and self-efficacy have an adversarial relationship. Simple slope analysis was used to confirm the findings in the scatterplot. Simple slopes are shown in Figure 4-7, with the output relevant to the simple Slope procedure contained in Table 4-10. Removal of outlier cases did not significantly affect the results of the analysis. Habit was the most important predictor in the first step of the stepwise regression, 0 V6 rpowering self-efficacy itself. Per the scatterplot in Figure 4—6, self-efficacy tended to be Weaker when habit was strong and stronger when habit was weak. The strong effect of hab it in the first step of the regression did not carry over to the second step, in which One e again none of the predictors rose to statistical significance. Further, the simple S 1013 es in Figure 4-7 show only very mild effects between self-efficacy and habit. There are differences between the different habit conditions, but these differences are not nearly as dramatic as in previous hypotheses. Habitual behaviors tend to be repeated often, and behaviors that are repeatedly axe Q11th tend to be behaviors a person becomes competent executing. This could be why th e automatic nature of habit does not appear to have lowered perceived self-efficacy 103 significantly. Non-volitional aspects to a behavior appear to weaken the role of reasoned action variables in predicting behavior. Based on these findings, H4 can be supported. 8 7' :1 6. 5 :0 C) D B D 1:1 8 u 44 1:10 a DD 0088 0 1:1 B 1:1 :1 :1 C10 0 3 130 CID Dog I] :gEE U u 8 E D D D a a B 2 Sad SUEDE 09 1:1 01: 8 9 08058005 1 I31:1 a g 88:13:10 1:] O i 3 4 5 6 7 8 Se” Efficacy Figure 4-6. A scatterplot of habit and self-efficacy. 104 5.5 5.0 . 4.5 « -------------- 4.0 4 3.5 -_ T ___________________ Habit 3.0 ~ ' ' ' ' Low -5 2'5 / Medium E —' 3 2.0 High -.54 5.59 Self Efficacy pigZ-l re 4- 7. A simple slope analysis of self-efficacy and intention moderated by habit. 105 Table 4-10 Regression Analysis Predicting Intention with Habit Moderating the Effect of Self— Efficacy on Intention Variable B SE B 13 t F qu C hange Step 1 26.549” Self-Efficacy .002 .098 .222 1.005 Habit .888 .123 .655 3656* Step 2 l7.707** .011 Self-Efficacy .272 .517 .222 .955 lHabit .564 .233 .655 .938 Self-Efficacnyabit .004 .082 .270 1.167 \ Note. R2: .115. *p< .05. **p<.01. 82‘ ’77 maty After collecting data, a multiple regression and simple slope analyses were used to t 93 st the hypotheses. The expected results were found, albeit not strongly. Habit was ab 1 e to override reasoned action as habit became stronger, particularly variables that dealt W ith external control (PBC) and internal control (self-efficacy). Greater levels of Q Q l:ISistent context increased the strength of habit, and habit appeared to at least partially W e'élken the role of self-efficacy in predicting both intention and behavior as habit grew in 106 strength. Overall, as habit became stronger, reasoned, volitional action became less useful in predicting behavior. Theoretical discussion of the results follows in the next chapter. 107 Chapter 5 Discussion H51!) it and the Theory of Planned Behavior This dissertation found that the Theory of Planned Behavior can be used co nstructively in an examination of media habits. Even though the Theory of Planned Behavior’s variables did not have the level of predictive power they normally have in stud ies of human behavior, the variables were still able to be used to predict both intention and behavior. The predictive power of the theory may have been weakened in th is case because of the inaccessibility of moderate to strong YouTube habits. YouTube use may also be a semi-automatic process that has periods of active agency (locating new Cont ent, adding comments to videos, etc), allowing the Theory of Planned Behavior to partially explain YouTube use, but at the cost of losing some predictive power from the au tOnrlatic portions of the behavior. The habit variable has value to the Theory of Planned Behavior. A clearly e0 IIceptualized and well-expressed habit variable can add to the predictive power of the theory. Habit has been shown in this data to have important interactions with planned behavior variables, particularly with perceived behavioral control. Including habit in the Theory of Planned Behavior and accounting for its moderating relationship with lbertteived behavioral control should only increase its predictive power, and allow the T110 Gel to address situations where automaticity may be at work. At present, some behaviors that the theory attempts to account for may be utQmatic for their users, even if subjects can generate false cognitions or retroactively 108 provide imaginary intentions to attempt to put their behavior in a logical context. By add ing habit to the Themy of Planned Behavior, scholars will be better able to address t he many behaviors that human beings transform into habits over the course of their 1i fet imes, especially media behaviors. Previous studies discussed during the course of this study have used various mea sures of habit in Theory of Planned Behavior studies to argue in favor of its inclusion in the model. This study went one step fiirther and demonstrated how the habit variable has an important interaction with existing Theory of Planned Behavior variables, as well as showing the utility of a well-conceptualized habit variable in predicting behaviors. Th is study has shown that the habit variable and TPB variables can — and should — work together in modeling human behavior. This study, along with the others that have been done previously, shows that inc luding a measure of habit in Theory of Planned Behavior studies can directly assist researchers determine whether or not a behavior is still being actively reasoned or if its Sehe ma has become part of an automated habit system. If a behavior has not been automated, or has only been somewhat automated, Theory of Planned Behavior variables SI‘Ollld still be a good predictor of intentions and behavior. If a behavior has been automated, researchers can set aside Theory of Planned Behavior variables which will not he 11) them predict the continued repetition of a behavior and focus instead on measuring VPariables of interest to habit. Even partial automation of a behavior suggests that habit should be integrated into the 'Theory of Planned Behavior. As behavior became more automated, intention became l e SS effective at guiding behavior (e. g. Limayem, Hirt & Cheung, 2007; Kim & Malhotra, 109 200 7), resulting in situations in which a person may say they intend to engage in a behavior counter to their established habit but ultimately fail in executing the anti- hab itual behavior (Baumeister & Heatherton, 1996). This dissertation observed that as hab it increased in strength, the correlation between intention and behavior gradually deC lined and lost statistical significance. The standard test of TPB without habit used first in this study showed that the theory was able to predict intentions to use YouTube as well as actual YouTube behavior, but may not have been an accurate picture of the true nature of the behavior. There are various reasons why this may have been the case. For example, individuals with a very strong YouTube habit who are asked whether they intend to engage in the behavior would say they had a very strong intention to use YouTube. Their behavior may be habitual, but they want to be perceived as a rational, internally consistent actor rather than SOmeone who is driven by non-volitional cognitive processes. Without the presence of the habit variable in the theory of planned behavior, it would be possible to draw the c()l'lcmsion that YouTube use is an entirely rational behavior driven by thoughtful col'lSideration of attitudes, subjective norms and perceived behavioral control. With the a(1(1ition of habit to the theory, the non-volitional aspects of the behavior become more Vis it3le, and are shown to have significant effects on the explanatory power of the corllponents of the theory. Additional discussion of habit and intention can be found later in this chapter. The habit construct versus the “past behavior” construct The question of whether the variable of habit is superior to the past behavior 0 . . . Qlilstruct has been addressed throughout the course of th1s dissertation. The data shown 110 in this dissertation demonstrates the use of the construct in predicting behavior, but is this d issertation’s strongly conceptualized depiction of habit better than previous past beh avior measurements? The habit variable as conceptualized in this dissertation should address the pro blem of Ajzen’s objectionable “wastebasket” variable of past behavior. As discussed earl ier in this study, Ajzen’s primary objection to past behavior was that it contained a number of concepts beyond mere behavioral repetition that could not be controlled for, add ing a great deal of error variance to the measurement and thus being theoretically 11 se 1 es s. This dissertation supported that habit can be clearly defined and measured, and has an instrument, the Self Report Habit Index (SRHI), that is reasonably effective at measuring the construct via self-report with some minor alterations. Mere repetition is not a key criterion for determining whether or not a behavior is a habit using the modified S l{I—II used in this dissertation. Instead, the automatic nature of the behavior is of primary C()Ilcern. This shift in focus to the cognitive nature of the behavior makes the habit measurement distinct from behavioral frequency, and superior to the idea of “past behavior”. It may be the case that YouTube use is a behavior that may be repeated a great deal, but with focused and volitional cognitions driving the behavior. The low means of the SRHI instrument for this behavior support that many people in the sample did not use ube automatically, or at least did not use it Within the facets of automatiCity 11Flei‘tsured by the SRHI. In this case, a past behavior measurement would also not be 1‘ . . . . . epresentative of the habitual nature of the behaVior, because even if the behav1or was 111 repeated frequently, it would not be repeated automatically, which is one of the most important facets of this dissertation’s definition of habitual behavior. Mere repetition may be an important part of establishing a habit, but some behaviors that are repeated a great dea l are not habits. The distinction between past behavioral frequency and habitual behavior presents a c lear reason for past behavior to be avoided as a proxy for measuring habit. In the case 0 f this study, a person could have used YouTube regularly, but only when they were provided links from a friend on a social networking site or a blog. This person would be considered a regular user of YouTube with a strong YouTube habit, but in reality their use of the service would be driven by volitional browsing behavior rather than habitual behavior prompted by a certain context or stimulus. Conversely, a person might use YouTube only once a week, but their use of YouTube is to review new submissions by CO ntent producers they have specifically subscribed to that might not update on a daily or Weekly basis. A pure past behavior measure would indicate this person would have only a Weak YouTube habit, even though a SRHI-like instrument would show a strong alJtOmatic tendency to the behavior. Instead, this dissertation used the SRHI and its items that inquired about an tOmaticity. As a result of using a more conceptually clear instrument, a picture of Y o1.1Tube use as a potentially automatic behavior was provided that would have been inV isible to a less sophisticated instrument. The SRHI mean for YouTube use was lower than in the case of another media behavior (soap opera viewing), but this could be e)CIDIained by its newness as a behavior. It may be that YouTube use is also not thsidered an independent behavior from “web use” or “browsing F acebook” in the 112 minds of the users studied, which may have depressed the degree to which YouTube has been automated in their lives. Further, we still do not have an explanation for how much repetition is needed to F0 rm a habit, and it may be that media behaviors may require more or less repetition than other non-media behaviors to become truly automated. Other behaviors may be more eas i ly identified as being automated by individuals than media use behaviors, which would explain the lower mean of soap opera viewing compared to another behavior Verplanken and Orbell reviewed, eating candy (M = 5.31). Alternatively, YouTube may actually be primarily a volitional behavior driven by active searching more often than it is an automatic behavior driven by a stimulus-response relationship of some kind. Habit and its relationship with the subjective norm Previous studies (e. g. Ouellette, 1996; Ouellette & Wood, 1998) have found that measures of past behavior and subjective norm tend to have positive, if small, COI‘I‘elations, ranging between .15 and .25. This study also found a small correlation betWeen our habit instrument and subjective norm, but in this case the correlation was Small and negative (r(l 10) = -.205, p < .001). A separate correlation between past bel“havior and subjective norm found a similar, but smaller result (r(110) = -.131, p < -00 1 ). In the case of this dissertation, the subjective norm toward YouTube use was overwhelmingly positive. Subjects did not perceive any resistance from their friends or fat7‘1in about their amount of YouTube use, and as a result the items were overwhelmingly biased in favor of using YouTube. While this bias made the instrument Very reliable, it may not be a very helpful predictor of YouTube use. The predictive 113 povver of subjective norm was shown to be trivial in the regression in Table 4-5, with all of the important variance being consumed by attitude. One’s personal feelings about us in g YouTube appear to be more important in determining whether or not someone uses it rather than the subjective norm or even perceived behavioral control. Subjective norm is a problematic indicator in the Theory of Planned Behavior, Kno an for its volatility and weak predictive power. Various proposals to redress the problem of the subjective norm’s deficiencies have been suggested (Armitage & Connor, 200 l), but even the best multi-item measures of subjective norm tend to only have moderate correlations with intention (r(30) = .38, p <.001). Attitude tends to be a better overall predictor than the subjective norm, along with perceived behavioral control. Departing from subjective norm, the most interesting aspect of this dissertation is how habit interacted with control beliefs through the variable of perceived behavioral control. The findings of the dissertation in this area have important ramifications for the forlilation and maintenance of habits. Control beliefs and habit The focus of this dissertation was primarily on how control beliefs may be iIlfIllenced by habit. It was found that PBC decreased as habit grew in strength, and that habit was a better predictor of behavior than PBC alone. While intention may still. be an OveI‘all better predictor of behavior than PBC and habit together, the moderated re lationship between PBC and habit had a significant impact on the prediction of be=1‘lavior. In the case of YouTube use, a person who has just started using YouTube may qu iekly develop the ability to address both external obstacles and internal control over 114 their actions, developing the sense of confidence and control needed to become a seasoned user of the application. These newer users consider their actions and select act i‘vities based on their goals, whether it is entertainment, information or self-promotion. [)8 C becomes less relevant as habit increases because of the standard automation pro cesses which take place as habit grows in strength. Yet, it is important to note that there are relatively few barriers to using YouTube and numerous opportunities to engage in the behavior. The Internet can be used in a wide variety of contexts, and YouTube is accessible through almost all of them. PBC is a much less important predictor of behavior than habit when habit is present. While a person may perceive that their opportunities to engage in a behavior are abundant, and barriers to the behavior are low, individuals with a YouTube habit are u 11: imately being compelled to engage in the behavior by automated processes. The gr Ovvth of perceived behavioral control is not as significant to predicting behavior as the increased power of habit over time and repetition. If it is not important what someone expects to get out of a behavior when they are acting through a habitual process, the growth of perceived behavioral control is not very t1'i‘eOretically helpful in explaining behavior. If habit is of appreciable strength, the Strength of perceived behavioral control is not ultimately affecting whether or not Sol"Incone engages in a behavior. Subjects are likely invoking their high perceived be havioral control falsely, as their control over their external environment is far less i111Ibortant than the role of automated behavior. Automated behavior, prompted by QEtched" recall of rewards for using YouTube (Daw, Niv & Dayan, 2005), is the ultimate 115 determinant of whether or not someone with a YouTube habit continues engaging in the be h avior. Perceived behavioral control may be very high as a habit is being established. By the time habit has become strong enough to eliminate the potential impact of perceived behavioral control, most barriers to the behavior and most opportunities to engage in the behavior have been identified. Almost nothing will stand in the way of someone with suc h a strong habit from continuing to engage in the habitual behavior. It may be possible to alter the behavior by changing the context the behavior is executed in, bringing about either goal change or at the very least making it more difficult to engage in an old habitual pattern, but well-established habits will be resistant to disruption attempts because of their subconscious, non-volitional nature. Habit, PBC and behavior The data supported the claim that when habit exists, it has a greater impact on predicting both media use intention and behavior than perceived behavioral control in 1110 St cases. The proposed model in which habit moderates PBC appears to be a pars imonious explanation for why habit is so much stronger than PBC in these situations. As a behavior becomes automated, cognitive efficiency processes take place which make the cognitions that may have led to the behavior inaccessible to the actor. H abitual processes overrule active, volitional thought, and individuals engage in the automated behavior based on internal or external prompts. Very strong habits will e1lQourage individuals to find ways around any exterior barriers that may exist, and e)‘llbloit any external opportunities to engage in the behavior in the correct context. In the ease of YouTube use, the sheer number of possible methods of using the service and the 116 trivial barriers to engaging in the behavior make PBC a relatively unhelpful indicator of YouTube intentions and YouTube behavior, especially when habitual processes become involved. When prompted to explain their actions, an individual may be able to recall those initial cognitions that led to the creation of a habitual behavior, but those cognitions are not actually responsible for the behavior being repeated habitually. Rather, they are being used as a retroactive explanation for behavior to make themselves appear internally consistent and rational rather than being driven solely by habitual processes. Throughout this dissertation, it has become clearer that habitual processes become stronger at the expense of volitional, reasoned action, leading to the continuance of a habitual behavior as a non-reasoned action. What reasoned action processes may have existed cannot fimction any longer because they have been integrated into a habitual sc hema, which is transparent to the person with the habit. A person may still believe their behavior is reasoned by inventing post hoc reasons for why they engaged in a specific behavior, or falsely recalling initial reasons for beginning the behavior, but in reality the habit has become the primary force behind the given behavior. Previous models that have proposed that past behavior can explain a great deal of Variance may have been attempting to account for the role of habit in human behavior. F l‘-10t11ations in the ability of past behavior to account for certain types of actions may be dUe to more or less habit being functional for a given behavior. However, without C()l'lceptual specificity, Ajzen’s comments about past behavior being a “wastebasket” still app 1y. Only by describing habit explicitly and measuring its most important aspects can SQ ieIltists use the concept to explain human behavior in a way that is theoretically sound 117 and conceptually coherent. Otherwise, past behavior may account for a variety of non- habitual factors such as temporal stability or behavioral frequency, which are not as helpful for understanding human behavior as other variables. Habit and intention Habits are difficult to disrupt even when a person has intentions to disrupt the habit (Verplanken & Wood, 2006). While intention may be able to modify the execution o f an automatic behavior (Saling & Phillips, 2007), in general habits override intention once a habit is established. Intentions have been shown in the past to be less relevant to ‘ guiding behavior as habit grows in strength (e. g. Limayem, Hirt & Cheung, 2007; Kim & Malhotra, 2007), and habit can override intention entirely when habit is strong (e.g. B aumeister & Heatherton, 1996; Wood & Neal, 2007). Intentions may even appear after a behavior has been done rather than preceding it (LaRose, 2004). In this study, it was found that habit and intention had a strong positive correlation (r(l 10) = .575, p < .001). On its face, this correlation is unexpected, as habit Should have little to do with intention per our conceptualization of habit. Habit is an automatic behavior pattern in a consistent context, while intention deals with a volitional thought process based on attitude, subjective norm and perceived behavioral control. Why would these two variables have such a strong correlation? A growing literature (e. g. Bem, 1972; Bentler & Speckhart, 1979; Ji & Wood, 2()07; LaRose, 2004; Wood & Neal, 2007) claims that people infer the reasons for their be havior based on what they have already done. As individuals seek to appear rational and internally consistent, they will claim that even non-volitional behavior patterns like habits are the result of rational thought. Even if a person claims their intentions are very 11.8 certain and strong, such as in the case of J i and Wood, when habit is established, their habit is more likely to guide their behavior. In other cases, the behavior could still be being learned by an individual. As the behavior is learned, the components of the Theory of Planned Behavior are being constructed as a rewarded behavior is successfully repeated. The immediate outcomes generated by engaging in the behavior are reflected in attitudes and intentions, which may lead to a habit being created by repeated successes. Intention to engage in the behavior could then be logically linked to the automation of the behavior, even if habit ultimately o vex-rides intention’s power to predict behavior. Alternately, a developing habit could still be being learned, and people still could be responding to their immediate expected out comes rather than the long term average outcomes of a behavior indicative of habit. Another reason that intention and habit may be so strongly correlated is the desire o f people to be internally consistent. While many individuals in the sample did not have a strong YouTube habit, those who had any habit at all would want to explain to others Why they engaged in a behavior. Not wanting to appear weak-minded or lazy, people who had a YouTube habit would explain their ongoing use based on a retroactive assessment 0 f their behavior. Since they had used YouTube so much over the past week, they would Cone lude that they enjoyed using YouTube, and would likely continue using the service. Those people who had a very strong YouTube habit may also falsely recall cognitions that initially guided them to a YouTube habit, and impute those false reasons into their “intention” to use YouTube. In reality, the main variable of interest in predicting YouTube behavior in that circumstance would be habit. Habit has a significant impact on their "intention" to engage in the behavior because of this retroactive explanation process 119 Their actual behavior may have become more inaccessible to the person because of the transparency involved in habit creation and continuance. Intentions are much more ambiguous, and so can be more directly attributed to past remembrance of engaging in a given behavior, such as YouTube use. This strong correlation may also help to explain why when intention was included in regression equations to predict behavior alongside habit and PBC, consistent context and habit, and habit and self-efficacy, the impact of habit appeared to be blunted. Without adding the sophistication of a moderated relationship between habit and other variables of interest, habit’s variance is consumed by intention because of the close relationship between the two variables. When the role of habit in another variable is accounted for, habit’s true influence becomes more obvious, and it becomes more easily discriminated from the overall variance of intention. Consistent context and habit This dissertation found evidence that consistent context has an important role to play in habit. Individuals who had a more stable context for their behavior tended to have stronger habits, with even moderate consistent context having a sharp impact on habit strength. This dissertation supports the assertion that stable, consistent context allows for a behavior pattern to be more quickly automated, as it provides convenient prompts for semi-automatic behavior pattems. Further, this dissertation found evidence indicating that once a media habit develops, the role of context may be less important to maintaining a habit. A stable context appears to make developing stronger media habits easier, but does not appear to be necessary once a media habit is established. Simple slope analysis allowed for a powerful display of how consistent context influences habit strength. Initial correlations showed a weak but statistically significant correlation between habit and consistent context (r(l 10) = .190, p < .05). The prevailing wisdom would indicate that this correlation would be higher and more statistically significant. It may be possible that media habits are generally less context-dependent than other types of habits, which could have depressed the strength of this correlation. The context independence of media habits has been discussed throughout this dissertation, though a stable context does appear to be useful in the creation of all types of habits. Most people in the study had a moderately consistent context for their YouTube behavior. This appears to be consistent with previous studies (e.g. Ji & Wood, 2007; Wood, Tam & Witt, 2005) in which the media use of individuals appears to have, at least initially, a strong contextual component. Once a media habit develops, the role of context may be less important to maintaining a habit, but a stable context appears to make developing stronger habits easier. The point at which stable context stops being necessary to maintain a habit is still an open question, but it is clear from the data collected that it does have an important role in habit creation. One reason a stable context might be important to maintaining and developing a habit beyond merely making it easier to engage in a behavior would be a “cached” memory of a reward associated with a behavior linked to a specific circumstance (Daw, Niv & Dayan, 2005). This “cached” reward would encourage a person to continue engaging in a behavior in that particular circumstance, which may eventually be transferable to similar circumstances someone may encounter later (Crawley et al., 2002; LaRose, 2008; Saling & Phillips, 2007). The data reported in this dissertation supports Verplanken and Wood (2006) in. their assertion about the importance of stable contexts to habitual behaviors, at least in situations where habits are still developing. The authors claimed that the best way to approach an unwanted habit is to disrupt the context the habit takes place in. This may be the only way to alter a very strong habit that is no longer driven by a person making volitional decisions in an effort to reach expected outcomes, whereas a weak habit may be more easily altered by having a person change their goals to make the problematic behavior unattractive. For example, a beginning YouTube user will be much easier to disrupt from using YouTube excessively by providing them with competing outlets for their goals than someone who has developed a strong YouTube habit. Conversely, a person with a strong YouTube habit will likely ignore competing outlets to achieve the same ends as their YouTube use, likely fabricating false cognitions to explain their automatic behavior to others if prompted. As such, consistent context may be most important in situations where habits are being established, or in cases in which habit is weak. When habit is established, consistent context appears to become less necessary to maintenance of a habit, though having a consistent context should have a positive impact on habit strength. Some behaviors are very tied to a specific context (seat belt use) and other behaviors, like media habits, may be more independent of many situational variables. An important weakness of consistent context to consider is that there is no theoretical explanation for what aspects of the environment are most important to keep stable. While this study attempted to derive scenarios that appeared to have strong face validity, it is possible that the most relevant aspects of the environment to YouTube habits were not discussed. There are no theoretical explanations for what aspects of the environment are most important, only that changing the environment in general will cause changes to habit. More specificity is needed to be able to determine what is most constructive for interventions either for or against habit. Self-eflicacy and habit This dissertation found evidence to support that self-efficacy has an important role to play in habitual behavior. Throughout the data set, self-efficacy was generally highest when habit was lowest. Habit appeared to only have slight effects on the relationship between self-efficacy and intention. When the moderating power of habit was not accounted for, habit was a better predictor of intention than self-efficacy. It is likely that, initially, YouTube self-efficacy was a factor in encouraging the formation of a YouTube habit. Having a sense of personal control, enhanced by mastery experiences, would encourage a person to use YouTube more. Greater YouTube use in turn allows for more opportunities for behaviors to become automated in the name of more efficient pursuit of desired outcomes. As cognitive automation processes become greater, these outcomes become "cached" and no longer actively encourage behavior. Instead, the habit itself, prompted by internal or external prompts, becomes the main predictor of ongoing behavior rather than intentions. Self-efficacy over media use has been shown to decline as a media habit became stronger. Understanding how to engage in a behavior, and feeling a sense of agency and ability over that behavior, would become less relevant by that behavior becoming habitual. This negative relationship would likely be clearer in a different behavioral domain than YouTube use, which is not as habitual in nature as other types of media use behavior, such as television viewing. A rival proposal: Transaction costs and usability encourage user retention It may be the case that YouTube use is influenced more by a combination of rational transaction costs and usability features. A user could find their way to YouTube by some means (external link, web search, etc.) and find the service to be to their liking. YouTube has a high level of ease of use and is organized in such a way to encourage a user to learn the basics of its operation in a short time. As YouTube provides a service that is desirable, a user would be inclined to stay with YouTube rather than going to a rival site. Further, the transaction costs of learning a new site are higher than the costs of using YouTube to find whatever video content they are seeking out. This encourages user retention on YouTube, and has nothing to do with any automated processes. While it may be possible that a user’s regular use of YouTube may be entirely rational, this is at odds with interpreting the data as describing habitual processes. Some people may be driven by volitional and rational processes in using YouTube, but other people would not be inclined to remain thoughtful and rational about their YouTube use. After a period of rational searching, habitual processes would begin to take place. YouTube would become their automatic choice for finding video content rather than other rivals. YouTube’s strong design features would predispose people to quickly integrate its features into a habitualized video-seek and/or video-watch schema, removing rational, volitional processing and replacing it with habitual, uncontrolled behavior executed to achieve a goal. 124 Limitations of current research Theoretical issues The lower than anticipated adjusted R2 values found in the Theory of Planned Behavior analyses may be due to a variety of factors. Attitude appeared to be the primary predictor of YouTube behavior, with other concerns being less relevant to the majority of the sample. Subjective norm is typically a poor predictor in the Theory of Planned Behavior, and may have especially been so in this case because of prevalence of YouTube use in this population. A recent Pew lntemet and American Life memo showed that 70% of lntemet users between the ages of 18-29 had visited video sharing websites like YouTube, with 30% using video sharing sites like YouTube on a typical day (Rainie, 2008). The ceiling effect on the subjective norm items was likely a factor in depressing the R2 value of the regression, as there was no way to address the inflated values without removing the scale from consideration entirely. Relatively high PBC values may have made the impact of possible external barriers lower in this case than in other types of behavior which have more challenges to their execution. Alternately, there may be so few barriers to successfully engaging in this media use behavior that PBC may not be a helpful predictor at all. It may also be the case that YouTube use is not a behavior that is heavily reasoned, making it not as well suited to being predicted by a reasoned action theory. Engaging in YouTube use as a distraction, or to merely to view a specific video one was linked to and then not using it firrther until the next novel incident, would limit the role of reasoned action in the behavior. 125 The Self-Report Habit Index encapsulates some but not all of the relevant aspects of automaticity. As automaticity is a multi-faceted concept (Saling & Phillips, 2007), it will be important for future habit scholars to attempt to tap other elements of automaticity that the SRHI does not examine as closely, such as lack of intentionality. By making a habit instrument that addresses a variety of aspects of automaticity, the many different varieties of habit can be more clearly examined. For instance, habits that rely more on context, such as seatbelt use, can be more clearly separated from habits that may be more independent from context, such as media habits. YouTube use itself may present unique challenges for individuals studying habit. While YouTube habits appear to favor environmental stability as other habits do, YouTube use may not necessarily rely on the environment as much as non-media habits. The increasing ubiquity of lntemet access has allowed people to take YouTube with them almost anywhere they could imagine, and individuals with very strong YouTube habits may not be deterred from its use even in the most unstable environment. Conversely, college students — the primary population of this study — are known for having unstable environmental circumstances. It may be that college students can only sustain the oldest, strongest habits they have in the wildly changing environment they face over four years of undergraduate education. Class schedules change fiom semester to semester, dormitory space opens and closes, and off-campus housing becomes more or less available. High-speed Internet may always be available, or it may become difficult to acquire depending on a given person’s circumstances. The ever-changing environment of college students may lead to an artificially deflated sense of perceived behavioral control. Individuals who have a more stable life 126 situation may believe that there are fewer obstacles in the way of any given behavior than college students, who may not be able to predict how able they will be to engage in a given behavior next month, next week or tomorrow. This depression of perceived behavioral control does not appear to impact the self-efficacy of college students, as it is easier to control one’s internal environment than one’s external environment. Lowered perceived behavioral control may lead to a habit being maintained, or it may lead to a habit not being formed at all. A more “normal” population may have provided a much different picture of YouTube use. YouTube use may not lend itself well to the creation of strong habits, which may have impaired the ability of the study to extract strong habitual effects. While many people use YouTube on a daily basis, their use patterns may not truly be habitual. A person may seek out a YouTube video presented to them via a link, view it, and then not use YouTube again until presented with another link. Alternately, a person may use YouTube occasionally to pass the time along with other lntemet sites as part of a broader Internet habit, but without specifically developing a directed YouTube habit. Other new media behaviors may lend themselves to developing stronger, clearer habits. Methodological issues The data has several notable problems. First, the sample was predominantly male; while this is historically representative of the average Internet user in the late 20th century, Internet use today is more evenly divided between genders. 53% of men and 43% of women have visited video sharing web sites like YouTube, with 20% of men and 11% of women using sites like YouTube on a typical day (Rainie, 2008). As a random sample of students at a large Midwestern university, it would be hoped that more gender 127 parity would have been achieved by this dissertation’s sampling method. Future studies should endeavor to have more gender balance in their analyses. Some of the indicators were problematic. Perceived behavioral control had an alpha value slightly below the conventional threshold of .7, which raises the possibility of greater Type I error. There were also ceiling effects in many of the indicators that were addressed by removing much of the instrument fi'om analysis, leaving only potentially less helpful indicators behind. By studying college students rather than the general population, measures of self-efficacy and of YouTube usage in general tended to become biased toward the high end rather than being evenly distributed. These violations of the expectations of the statistical methods used are likely the cause of the slightly lower variance explained in the Theory of Planned Behavior. The initial elicitation that generated the items may have also caused flaws in the instrument by generating responses from a subset of the student body (telecommunication students) that may have different beliefs about media use than the general population of students. The study was conducted near the end of an academic term, which may have artificially created a situation of above-average context instability. Measurements that relied on a stable context to work successfully may be attenuated and should be considered with caution when attempting to generalize the findings of this study across the entire population of college students. Another study should be run during the middle of an academic term to determine if the end-of-term pressures depressed context stability measures. A related problem was a small number of participants in the study, likely also caused by end-of-term pressures. While TPB research tends to be accepting of small sample sizes, the low number of respondents limited the study’s ability to use more powerful statistical methods. With a larger respondent pool, it may have been possible to use structural equation modeling to analyze the data. Some of the more ambiguous findings of the study may have become more visible methodologically if a more powerfiil method could have been employed. As the number of usable responses was below the acceptable lower bounds of SEM, that method of data analysis could not be used. However, even if SEM had been used, it may have been problematic to use with the Theory of Planned Behavior because of as-yet unexplained multidimensionality and complexity within the model’s variables (Rhodes & Blanchard, 2006) that is beyond the scope of this study. Simple slope analysis was used to test the hypotheses. However, the main moderator of interest, habit, differed significantly from a normal distribution. A majority of the cases demonstrated only very low habits with a far smaller number of moderate and high habits. While the skew of the habit distribution was within acceptable limits (1.4), the results should be interpreted conservatively. It is suggested that replication of the study be done with a different media behavior with established attitudes, norms and so on. A larger number of cases would also be preferable to ease in the analysis of results. The subjective norm was once again problematic in this study, but the subjective norm is customarily a poor predictor in TPB studies. The type of measurement used for the subjective norm was taken from other similar TPB studies for the sake of being consistent with past research. A more thorough examination of subjective norm, addressing the concerns raised by Conner and Armitage (1998), should be done in future habit studies. Despite these difficulties, important theoretical findings about the relationship of habit to the theory of planned behavior were discovered. Improved instrumentation and better data collection procedure should provide further evidence in support of the hypotheses. The presented findings are promising, but a stronger test is required to validate the results. Suggestions for future research This dissertation found its expected theory-driven results for the most part. The results of the data collection should act as a foundation for future work in the habit area, particularly in the area of the Theory of Planned Behavior. The results of this study have shown that habit can be usefully integrated into the Theory of Planned Behavior in a conceptually coherent way. A robust measure of habit, such as the modified SRHI, should be used in situations where a reasoned behavior may have become habitual. Use of the habit variable as a diagnostic tool should provide scholars with help in understanding behaviors that should be reasoned but apparently are being executed without actual volitional control. Additional instruments should be added to the SRHI to measure other aspects of automaticity that the SRHI overlooks. This study should also provide an important piece of evidence to show that many other, earlier measures of habit are conceptually flawed and should no longer be used. The conceptually and methodologically strong measure of habit used in this study is parsimonious and easy to implement for almost any behavior imaginable. Using measures that rely on frequency, or measures that misunderstand how to measure an automatic behavior, only slows down the process of scientific understanding of habits. The SRHI as written is not perfect, but it is superior to other measures observed in the social sciences. 130 Media habits appear to be similar to other habits in favoring stable environments over less stable environments. The degree to which media habits may be independent of stable environments is not addressed in this study. Future work should compare media habits and non-media habits directly to determine if there are differences to how much instability in the environment habits of equivalent strength can tolerate before being disrupted. Additionally, more work should be done on exploring what aspects of the environment are most and least important to supporting habitual behaviors. A theoretical explanation for why some aspects of the environment can (or cannot) be disrupted would greatly improve the quality of literature in this area. Understanding of YouTube use has improved from the study. Most people in the sample did not have a very strong YouTube habit. This appears to be at odds with how common YouTube use appears to be in the population studied. Additional studies on larger student populations should be done to get a more accurate picture of who uses YouTube and for what purpose. Further elicitations of the underlying belief structure of YouTube use may be in order, as the initial elicitation appeared to yield only mixed results. Are the beliefs that underlie YouTube use similar to beliefs that underlie other new media behaviors? Understanding how and why people use services like YouTube may provide insight into how to shape these services to encourage constructive, pro- social habits. Exploration of the relationship between consistent context and habit should continue. There is a strong possibility of a nonlinear relationship between consistent context and habit based on how habitual variables develop. Current theory would provide support for a curvilinear relationship, wherein consistent context is very important while 131 habits are being established and becomes less important once habits become moderate or strong. Additional examination of how consistent context interacts with the habit variable may provide more insight into what aspects of consistent context are most important to habit formation, helping to resolve that ongoing theoretical problem in the habit literature. Conclusion If many human behaviors are habitual, understanding habitual behavior will give society a better understanding of the human condition. Better understanding habitual behavior also provides scholars with a means to put the numerous automatic behaviors people engage in every day into a coherent framework. Behaviors that seem irrational may have had their grounding in rational, volitional goal pursuit. These once conscious behaviors were eventually made cognitively efficient, a process of automation that is normally a boon to human begins. When their schemas became inaccessible to the person who had originally developed them, the behaviors became uncontrolled and automatic. Understanding how media habits function provides society with a rational answer to its irrational desire to blame complex societal problems on simple causes. The Internet is no more to blame for antisocial behavior than the types of media that came before it. Media consumption allows people who have goals that they cannot otherwise firlfill to pursue those goals easily and inexpensively. This study provided an illustration of how habit can diminish reasoned action processes. The decline in predictive power of reasoned action variables that appears to accompany a strengthening habit is a result of the cognitions that lead to volitional control of behavior becoming more and more inaccessible as automation processes take 132 over goal pursuit. When a behavior is entirely automated, the real reasoning behind why a behavior is done is lost in favor of false cognitions and retroactive explanations. Instead of being able to control one’s environment, one’s environment becomes a prison that constrains volitional action in favor of the habitual course. Resisting the habit seems to be too much work for too little reward. There is an appropriate place for concern about strong media habits, but there are means to address media habits that might be unwanted. Context change, though it remains poorly understood, can lead to even strong habits being disrupted, as can the restoration of self-regulation. In closing, habitual behavior can be both friend and foe. Most habits are benign and act to make complex behaviors easier for us to execute. While there is always the possibility of a habit becoming dysfunctional, habits should not be seen as a threat to human happiness, but a powerful tool for creating cognitive efficiencies that can improve the quality of our lives. 133 Appendix A Survey Instrument 134 Do you use You Tube ? Yes No Do you use YouTube? I IF NO: SURVEY SKIPS TO END PAGE IF YES: SURVEY CONTINUES AS BELOW How do you use YouTube? Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. I find YouTube. .. Good -3 -2 - l 0 l 2 3 Bad Unimportant -3 -2 - ’l 0 l 2 3 Important Useful -3 -2 - l 0 l 2 3 Useless Relaxing -3 —2 -1 0 l 2 3 Stressful Conventional -3 -2 - l 0 l 2 3 Diverse Unrestricted -3 -2 - l 0 l. 2 3 Controlled Easy -3 -2 - l 0 l 2 3 Hard Family and Peers Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. Most people who are Agree 1 2 3 4 5 6 7 Disagree important to me approve of my use of YouTube. Most friends who are Agree 1 2 3 4 5 6 7 Disagree important to me think that I should use YouTube less often. Most family members Agree 1 2 3 4 5 6 7 Disagree who are important to me want me to use YouTube less often. 135 The You Tube Lifestyle Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. My family members or Agree 1 2 3 4 5 6 7 Disagree roommates do not disrupt my YouTube use. [tend to use YouTube in Agree 1 2 3 4 5 6 7 Disagree the same place. It would be unusual for me Agree 1 2 3 4 5 6 7 Disagree to use YouTube somewhere other than where I am used to using it. The area where I tend to Agree 1 2 3 4 5 6 7 Disagree use YouTube the most very rarely changes. I always use YouTube with Agree 1 2 3 4 5 6 7 Disagree the same people. It would be uncomfortable Agree 1 2 3 4 5 6 7 Disagree for me to use YouTube with different people. I tend to use YouTube as a Agree 1 2 3 4 5 6 7 Disagree way to change my mood. I am usually in the same Agree 1 2 3 4 5 6 7 Disagree kind of mood whenever I decide to visit YouTube. [always visit YouTube Agree 1 2 3 4 5 6 7 Disagree using the same computer. It would be uncomfortable Agree 1 2 3 4 5 6 7 Disagree for me to use YouTube from a different computer than the one I usually use. 136 YouTube and Your Life Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. I don’t have a lot of trouble finding time to use YouTube. Agree 1 2 3 4 5 6 7 Disagree I am able to use YouTube whenever I want to. Agree Disagree If I lost my financial support (job, scholarship, parental support, etc.), I might not be able to keep using YouTube in the same way I do now. Agree Disagree If I had to pay to use YouTube, it would be a big problem for me. Agree Disagree I would be prevented from using YouTube if my computer had problems. Agree Disagree I am able to use YouTube even when my lntemet connection is slow. Agree Disagree I am able to find a way to use YouTube even when I am not supposed to access it. Agree Disagree I can use YouTube even when my school or job attempt to block access to it. Agree Disagree If I had to sign up or login to be able to use YouTube, it would be a hassle. Agree Disagree I can find videos on YouTube even if they aren’t supposed to be there (such as copyrighted content). Agree Disagree I feel in complete control over my YouTube use. Agree Disagree My use of YouTube is completely up to me. Agree Disagree 137 You Tube Skills Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. I believe I have the ability Agree 1 2 3 4 5 6 7 Disagree to use YouTube. I am confident that I can Agree 1 2 3 4 5 6 7 Disagree use all the functions of YouTube. I am certain that I can use Agree 1 2 3 4 5 6 7 Disagree all the functions of YouTube. I find YouTube to be easy Agree 1 2 3 4 5 6 7 Disagree to use. I can get the things that are Agree 1 2 3 4 5 6 7 Disagree important to me out of my YouTube use. I38 How Do You Actually Use YouTube? Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. Using YouTube is something I do frequently. Agree 1 2 3 4 5 Disagree Using YouTube is something I do automatically. Agree 1 2 3 4 5 Disagree I sometimes try to conceal how much time I spend on YouTube from my family and friends. Agree Disagree Using YouTube is something I do without having to consciously remember. Agree Disagree Using YouTube is something that makes me feel weird if I do not do it. Agree Disagree I feel guilty about the amount of time I spend on YouTube. Agree Disagree Using YouTube is something I have to keep doing more and more to get my thrill. Agree Disagree Using YouTube is something I have a hard time keeping under control. Agree Disagree Using YouTube is something I do without thinking. Agree Disagree Using YouTube is something that would require effort not to do it. Agree Disagree I would go out of my way to satisfy my urge to use YouTube. Agree Disagree Using YouTube is something that belongs to my daily routine. Agree Disagree Using YouTube is something I start doing before I realize I’m doing it. Agree Disagree Using YouTube is something I would find hard not to do. Agree Disagree Using YouTube is something I feel guilty about spending so much time on. Agree Disagree I39 Using YouTube is Agree 1 2 3 4 5 6 7 Disagree something I have no need to think about doing. Using YouTube is Agree 1 2 3 4 5 6 7 Disagree something I would go out of my way to satisfy my upge to use. Using YouTube is Agree 1 2 3 4 5 6 7 Disagree something that’s typically 5 9 me. Using YouTube is Agree 1 2 3 4 5 6 7 Disagree something I have been doing for a long time. Your Usage Of The Electronic Media Instructions: Please select one number in each row. The closer the number is to a descriptive word, the more strongly you feel that word represents your answer to the statement. Do you intend to use Definitely 1 2 3 4 5 6 7 Not At All YouTube at home today? Do you intend to continue Definitely 1 2 3 4 5 6 7 Not At All to use YouTube at home over this coming week? Instructions: Please answer the following questions in hours and minutes in the boxes provided. Hrs. Mins. How long do you use YouTube on the average week day? |_| |_| How long do you use YouTube on the average weekend day? |_| |_| 140 You’re almost done! These last questions are about you. Again, all of your responses will be kept strictly confidential, so please answer accurately and honestly. Are you male OR female? What is your year of birth? Are you Spanish, Hispanic or Latino? |_| Yes Ll Mexican, Mexican-American, Chicano |_| Puerto Rican |_| Cuban l_| Other Spanish/Hispanic/ Latino — please fill in the blank H No What is your race? |_| White |_| Black, African American or Negro |_| American Indian or Alaska Native |_| Asian Indian |_| Chinese l_| Filipino |_| Japanese |_| Korean |_| Vietnamese |_| Other — please fill in the blank Please enter your email to be entered into our raffle for an iPod Shuffle: Thank you for completing our survey! 141 A fler completing the questiommire. this briefinstrument was emailed to participants who answered ”yes " to the You Tube filter question to complete the next week to compare their actual behavior to their previously stated intention. YouTube Usage Followup How often did you use Often I 2 3 4 5 6 7 Rarely YouTube over the last week? 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