Service agility : a crucial component of service strategy

In Collections: Electronic Theses & Dissertations

Copyright Status: In Copyright

Material Type: Theses

Authors: Miller, Joseph C.

Date Published: 2010

Subjects: Customer services--Management
Customer services--Quality control
Consumer satisfaction
Customer relations

Program of Study: Marketing

Degree Level: Doctoral

Language: English

Pages: x, 143 pages

Permalink: https://doi.org/doi:10.25335/bg08-we21

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