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Opportunity Inflation WI REEMPLOYMENT EXPERIENCES OF DISLOCATED WORKERS IN A COMMUNITY EXPERIENCING HIGH UNEMPLOYMENT by Sharon Marie VandenHeuvel A DISSERTATION Submitted to Michigan State University in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Department of Educational Administration 1989 (00450534 ABSTRACT REEMPLOYMENT EXPERIENCES OF DISLOCATED WORKERS IN A COMMUNITY EXPERIENCING HIGH UNEMPLOYMENT by Sharon Marie VandenHeuvel Title III of the Job Training Partnership Act.(JTPA) was enacted to provide short-term education and training for dislocated workers which would enable them to find employment in the private sector. This study was designed to examine the impact of a Title III program on participants' reemployment rates, earnings, and perceptions of long-term employment and job satisfaction at their current jobs compared to those of nonparticipants. The closing in September, 1986, of a iron plant located in Muskegon, Michigan, provided the setting for this examination. The program, which operated between July 3, 1986, and June 30, 1987, offered education and training to 614 workers who were permanently laid-off. In February and March, 1989, data were collected through telephone interviews or mailed questionnaires from 127 of the laid-off workers. Sixty-four had been participants in the program; 63 had not. Data analysis indicated there was no significant difference in reemployment rates or earnings between participants and nonparticipants. .Although.80 percent of the respondents had found full-time employment by the time of the interviews, most jobs were in entry-level, low-wage positions. Fifty-six percent of participants did not find jobs related to the training. There was no significant difference between participants' and nonparticipants' perceptions of long-term employment and job satisfaction at their current jobs. Even though most workers had worked 16 or more years at the laid-off jobs, the majority believed they now had job security. Sixty-eight percent of the respondents were paid less than at the laid—off jobs, yet 75 percent indicated they were satisfied with their current jobs. Opportunities for decision making and advancement played a major role in job satisfaction. These findings suggest three potential problems when implementing dislocated worker programs: Recruiting and outreach efforts have initiated little response from laid- off workers, training is not always compatible with labor market demands, and linkages are often weak with the private sector. © Copyright by Sharon VandenHeuvel 1989 Dedicated to My Parents Paul and Alice Lange ACKNOWLEDGEMENTS This study could not have been completed without the support, guidance, and help of many people. The members of my committee, Richard Gardner, Eldon Nonnamaker, Marvin Grandstaff, and Louis Hekhuis guided, taught and supported me throughout my graduate studies, as well as during the dissertation experience. Louis Hekhuis, committee chair, was always accessible when I needed direction. His kindness, support, and encouragement are appreciated. To Diane Krasnewich, who provided statistical guidance during the data analysis and tried to keep me sane, thank you. Cris Oman's computer expertise was invaluable when it came time to key in the data from the questionnaires. John Morgan from MESC gave hours of his time to help me collect the data I needed to begin this study. This project could not have been started without his support and assistance. Several other people were instrumental in helping me to complete this project. Paula McClurg, Sandy Winger, and the rest of the library staff at Muskegon Community College spent hours tracking down material. A special thanks to Diana Baran, Sandy Ellis, Brett Huff, Barbara Haggarty, Sandy Schiller, and Jill VandenHeuvel who spent many vi evenings completing the telephone interviews. I owe a large debt to my good friends, Pat Huff, Sally Clark, Sandy Schiller, Diane Matt, and Mary McCann who listened when I complained, encouraged me when I was down, and laughed when I was crazy! Finally, thank you to my husband, son, and daughter for their patience and understanding when I deserted them while I devoted myself to this dissertation. vii TABLE OF CONTENTS LIST OF TABLES/FIGURES . . . LIST OF APPENDICES . . . . CHAPTER I: INTRODUCTION . . Introduction and Rationale Need for the Study . . Significance of the Study Purpose of the Study . . Research Questions . . Theoretical Explanations . Limitations of Study . . Definition of Terms . . Summary . . . . . . CHAPTER II: LITERATURE REVIEW Theories on Plant Closings Government Employment and Training Assistance Plant Closing Initiatives in the U. S. Legislative Initiatives in Other Countries . Dislocated Worker Projects Surveys and Studies on Dislocated Workers Summary . . . . . . CHAPTER III: METHODOLOGY . . Population . . . . . Sample . . . . . . Data Collection Procedures Questionnaire .. . . Pilot Test . . . . . Data Analysis . . . . Summary . . . . . . viii 24 24 32 40 44 46 52 61 66 66 68 70 71 73 74 74 CHAPTER IV: ANALYSIS OF DATA . . Background Characteristics of Respondents . . Post Reemployment Rates . . Reemployment Rates at Time of Interviews . . Reemployment Earnings . . Perceptions of Long-Term Employment . . . . Perceptions of Current Job Satisfaction . . . Summary . . CHAPTER V: SUMMARY, Summary . . Major Findings Conclusions . Recommendations Final Notes . APPENDICES . . . LIST OF REFERENCES CONCLUSIONS, AND ix RECOMMENDATIONS 76 76 94 97 99 102 102 105 106 106 113 116 119 136 140 155 Figure 1: Table 1: Figure 2: Figure 3: Table 2: Table 3: Figure 4: Table 4: Table 5: Table 6: Table 7: Table 8: Figure 5: Figure 6: Table 9: Table 10: LIST OF TABLIES/FIGURES Annual Jobless Rates . . . . . . Characteristics of Dislocated Workers Respondents Seniority at Laid-Off Jobs Job Status of Respondents at Laid-Off Jobs . . . . . . . . . . Reasons for Not Relocating . . . . Program Enrollment . . . . . . Number of Weeks Between Layoff and Enrollment in Program . . . . . Number of Weeks Scheduled for Training Reasons for Dropping out of Program . Reasons Respondents Did Not Believe Program Was Beneficial . . . . Number of Jobs Since Layoff . . . Number of Weeks Without a Job . . . Types of Companies Respondents Found New Employment . . . . . . . Present Wages Compared to Wages at Laid-off Jobs . . . . . . . Current Wages for Respondents . . . Perceptions of Current Job Satisfaction 10 78 80 83 85 87 89 91 92 93 95 96 98 100 101 104 LIST OF APPENDICES Appendix A. Letters to Subjects Who Could Not Be Reached by Telephone . . . . . . . . 140 B. Questionnaire . . . . . . . . . . . 141 C. Follow-up Letter . . . . . . . . . . 151 D. Letters Sent Prior to Project Solicitation . 152 E. Script for Telephone Interviews . . . . . 154 xi CHAPTER I INTRODUCTION IDENTIFICATION OF THE PROBLEM Every time we allow a potential worker to drop out of the productive workforce, we incur potential future liabilities in terms of lost production, lost taxes, and increased welfare and unemployment taxes . . . unless adequate training is provided, we could find ourselves with increasing labor shortages and increasing unemployment as our labor force does not match the needs of industry. Malcolm S. Cohen A Preliminary Analysis 9: Employment and Training Programs ip the state 9; Michigan (1988, p. 1) For in the new world economy, it is the skills and creativity of the men and women who work in our offices and factories that will determine our ability to keep the jobs we have and secure new ones. Governor James J. Blanchard The Michigan Strategy (1988, p. 8) Over the last ten years the phrases "plant closings" and "dislocated workers" have unfortunately become familiar household terms. Pick up a newspaper on any given day, and most likely there will be a feature article on another plant that is shutting its doors, displacing hundreds of workers. In the past 20 years, millions of workers have lost their jobs because of structural changes in the U. S. and world economies induced by increased foreign competition, higher energy prices, advanced technologies, and consumer demographic trends. This concept is called structural unemployment. While the traditional manufacturing base of the economy; namely, steel, automobiles, rubber, electronics, and textiles, has been steadily declining, another structural change has been taking place. There has been a rapid growth in energy, high technology, and the service sector. In 1986, the Office of Technology Assessment (OTA) of the U. S. Cbngress estimated that between 1970 and 1984, 94 percent of all new jobs created in the U. S. were in the service sector with only 1 percent in the manufacturing sector. Most economists agree that the service sector will continue to account for a greater proportion of employment; however, it is unknown if dislocated workers from declining manufacturing industries will be able or willing to take advantage of this new growth. For the purposes of this dissertation, a dislocated worker is defined as a worker who has been permanently laid off from a job. There is enormous local, state, and federal concern about the problems dislocated workers and their communities have when faced with plant closings. Every time a plant closes or permanently lays off large numbers of workers, the workers, their families, and communities incur future potential liabilities in terms of lost production, lost ‘baxes, and increased welfare and unemployment taxes (Cohen, 1988). Case studies on plant closings report on the growing need of workers for assurances about the security of their jobs. "Americans have long considered it a basic goal to have the opportunity to provide for their families. 'Yet, the U. S. has a growing number of people with special burdens that keep them out of the mainstream of the labor force" (Jobs for the Hard-to-Employ, p. 11). The dislocation problem exists when laid-off workers try to become reemployed elsewhere in the economy. Difficulties arise when a worker is unable or unwilling to take a suitable new job or because job vacancies do not exist which are compatible with the worker's skills. Barth (1981) states, "The dislocated problem results from a mismatch between the demands of the employers with jobs to offer and the capabilities and needs of dislocated workers" (c. 2, p. 3). A review of the literature reveals a consensus that the demographics of20 (Years) I Participants D Nonparticipants Figure 2: Comparison oi participants' and nonparticipants' seniority at the laid-oft jobs 81 You keep thinking something will happen that will cause the foundry to stay open." Another said, "Fifteen years ago, no education, no skills, no experience was necessary--just a strong back and a tolerance for pain." One more comment summarized the feelings of many of the dislocated workers, "I'm 57 years old and all used up. I have no high school education and have only worked at one place. Who would hire me?" The interviews revealed much information that could not be analyzed as data. For example, although working in the foundry jobs was hard and dirty, many of the respondents said they liked their jobs. After years of working full time at one place, some of the subjects thought of the work place as their second home. These workers lost not only a job, but a family of co-workers. They no longer had the security of knowing what was expected of them each day. Many experienced grief and fear wondering how they would be able to continue paying their bills each month. Even though the dislocated workers were given a one year notice of the impending shutdown, 63 (98 percent) of the participants and 59 (94 percent) of the nonparticipants stayed until the final closure. The five workers who left before the layoff did so because they had found another job. All five workers indicated they found new employment through friends. The:122 (96 percent) who stayed on the job until the very last day gave a variety of reasons for their staying. Some of the reasons included: staying in hopes of 82 being retained, being unable to find another job, and depending on the high pay at the foundry. The nature of the foundry jobs and the fact that the plant was unionized meant that anyone who was a member of the union and was willing to work had a chance at getting a good paying job. However, major shifts in the economy, along with the economic recessions of the '80s, eliminated many semi-skilled and unskilled jobs throughout the country. This economic situation left behind millions of dislocated workers with low levels of skills and education. These low levels of skills and education have diminished the chances of many dislocated workers "selling" themselves to employers in new industries. Most of the former foundry workers who looked for work after the closure had a difficult times One man who had worked 22 years at the plant said: I never thought I would have to start over in a new career at my age. I don't even know how to begin. I don't know how to even fill out the forms because I can't read too good. Who would hire me? Another said: I feel like I did when I was 18 and was confused on what to do with my life. I have been working hard for 26 years at the same plant. I have felt secure in my job for years, even though there were slowdowns and occasional layoffs. I always knew I would be called back. I made enough money to support my family and even save a little. When the boom fell, it was such a tremendous shock. No one believed it would really happen. I will never feel secure again. Figure 3, page 83, shows that 31 (24 percent) of the laid-off workers were classified as skilled: 81 (65 83 The majority or ioundry workers were clasified as semi-skilled: I Skilled (24%) ' Semi-skilled (65%) VA Unskilled (9%) Other (2%) Figure 3: Job status of respondents at the laid-off jobs. 84 percent), as semi-skilled; 11 (9 percent), as unskilled; and 3 (2 percent), as other (See Chapter I terms). Although relocation funds and assistance were available to the workers, only 26 (20 percent) have moved from the Muskegon area. The primary reasons given by the 26 who moved were: 8 (31 percent) listed job promise, 4 (15 percent) said they had friends there, and 14 (54 percent) replied there were no jobs in Muskegon. The remaining 101 respondents (80 percent) who stayed in Muskegon to look for another job gave the reasons listed in Table 2, page 85. Fifty-seven (56 percent) listed family ties as the predominant factor for staying in Muskegon. Several of the respondents expressed that they had lived in Muskegon all their lives and that their relatives and friends all lived there. It was frightening for them to even think about leaving familiar surroundings and friends to look for a new job in a different town or state. BENEFITS One hundred fifteen (91 percent) of the dislocated workers in this study received unemployment checks, which brought in 70 percent of their pay for 26 weeks; and 74 (58 percent) received up to an additional 26 weeks of TRA benefits, which was equal to their unemployment checks. The unemployment and TRA checks covered the barest necessities. House jpayments, car payments, and the need for medical insurance caused most of the laid-off workers to fear a financially insecure future. For those who enrolled in a 85 TABLE 2 REASONS FOR STAYING IN MUSKEGON Variable Participants Nonparticipants N % Family Ties 31 26 57 56 No Job Prospects 0 4 4 4 Could Not Afford To Move 6 3 10 9 Retired 1 0 1 1 Disabled 0 1 1 1 Other 10 13 23 23 No Answer 3 3 6 6 TOTAL 51 50 101 100 86 human-investment program, another 26 weeks of TRA benefits were available, bringing the total number weeks of possible assistance for those who qualified to 78. However, only 81 (13 percent) of 614 laid-off workers took advantage of this benefit. The Human Capital theory was discussed in Chapter I as a possible explanation for low enrollment in training programs.'This theory is based on the concept that people will make investments in their lives, such as participating in training programs, as long as the benefits of future returns outweigh the cost of the investment. The results of the data in this study indicated that the majority of these laid-off workers did not believe the investment in training would enhance their future employment and wages. Several of the nonparticipants indicated they would have liked to enroll in a training program, but they could not afford to do so. One respondent said, "Even though TRA benefits would pay for the schooling, I need to get a job first to support my familyJ' TRAINING The unemployment and retraining project director from MESC met with the laid-off workers three months before the plant closed. Over half of the 614 scheduled for layoff indicated to the director they would need some type of assistance. After the layoff, only 81 people elected to participate in a human—investment program. Table 3, page 87, shows total enrollment in each category. 87 TABLE 3 ENROLLMENT BY TYPE OF ASSISTANCE Variable *N *% MESC TRA PROGRAM Job Referrals 18 28 Job Search Assistance 11 17 On-The-Job-Training 7 11 Relocation Assistance 3 5 Classroom Training 37 58 Counseling/Aptitude Testing 9 14 MONA SHORES ADULT CONT. ED. Adult Basic Education 3 5 High School Completion 7 11 Classroom Skill Training 0 0 *N and percent totals add up to more than 64 and 100 respectively because of multiple enrollments by some participants. 88 Training assistance was grouped into two categories: MESC TRA program and Mona Shores Community Education program. MESC TRA program included six basic services: referrals to other jobs, job search assistance, OJT, relocation assistance, classroom training, and counseling/aptitude testing. Mona Shores Community Education program offered assistance to participants in adult basic education, high school completion, and classroom skill training. In addition to these two programs, the foundry hired a transition team and offered resume writing assistance to anyone who wanted it. Fourteen (11 percent) of the 127 respondents participated in these workshops. The scheduled laid-off workers were offered the opportunity to enroll in the goverment-sponsored human- investment program with the assistance of the MESC office between June 1, 1986 and July 30, 1987, through the assistance of the MESC office. Most case studies on dislocated workers report that workers tend.to wait until their unemployment runs out before they seek assistance. Figure 4, page 89, shows that in this case only 21 people (33 percent) waited longer than 26 weeks to enroll in an assistance program, 24 (38 percent) enrolled within the first 12 weeks, 18 (28 percent) enrolled between weeks 13 and 26, and 1 (2 percent) enrolled before the scheduled layoff. Workers 45 years of age and under participated in the assistance programs at a higher rate than workers who were over 45 years of age. The majority of participants (47 Percent 89 25q 204 13q 10" 3.1 0 Before 0-2 3-5 6-12 13—15 16-20 21-26 27-30 31-52 >52 Layoff (Weeks) Figure 4: Number or weeks atter layoff participants enrolled in training programs. 90 percent) were between 36 and 44 years of age. Fourteen percent were between 25 and 35; 33 percent, 45-54; and 6 percent, 55-59. Retraining literature suggests a variety of reasons for the hesitation of older adults to participate in retraining. The reasons involve fear of school, lack of self-confidence, financial problems, and transportation difficulties. Also, older workers tend not to enroll in human-investment programs because they believe they are too old to begin a new career and do not have enough working years left to recover the cost of the investment (Bartholomew, 1987). The four primary reason given by dislocated workers in this study for not participting in training were an found other employment, (b) lacked confidence, an lacked transportation, and U” felt training not worthwhile. The number of weeks scheduled for assistance or training varied from 1 to over 30. The length of time that respondents were scheduled for training is listed in Table 4, page 91. Fourty-four (69 percent) of participants completed the assistance program. A variety of reasons were given by participants for not completing the scheduled training. Table 5, page 92, lists those reasons. When asked if their present jobs were related to the assistance received, 20 (31 percent) participants answered "yes", 36 (56 percent) said "no", and 8 (13 percent) indicated they were not working. Many of the participants said they enrolled in training classes, such as welding or 91 TABLE 4 NUMBER OF WEEKS SCHEDULED FOR TRAINING Variable N % No. of Weeks 0 - 2 3 5 3 - 5 2 3 6 - 12 6 9 13 - 15 3 5 16 - 20 0 0 21 - 26 16 25 27 - 30 8 13 > 30 14 22 NO answer 12 19 TOTAL 64 *101 *Percent total does not equal 100 due to rounding. NOTE: The 12 in category "No Answer" were people who signed up for job referrals with no predetermined number of weeks. 92 TABLE 5 REASONS GIVEN FOR DROPPING OUT OF PROGRAM Variable N % Found another job 12 60 Personal problems 3 15 Benefits ran out 5 25 TOTAL *20 *100 *Total participants was 64; 44 completed.training; 20 did not. 93 auto body repair because positions in the classes were available. However, when they finished the training, they could not find jobs in those areas of training. Even though 36 (56 percent) of participants did not find jobs in the area of assistance or training received, 42 (66 percent) said they'believed.the assistance.or'training was very beneficial, 15 (23 percent) did not believe the assistance was beneficial, and 7 (11 percent) did not respond. Table 6 represents why respondents did not view the assistance or training as beneficial. TABLE 6 WHY ASSISTANCE WAS NOT BENEFICIAL Reason N % Too Short 2 3 Could Not Comprehend 2 3 Not Pertinent 6 9 To Employment *Other 5 8 TOTAL 15 23 *NOTE: "Other" category included three different reasons: too noisy in classroom, poor instructor, and did not learn enough to get a job. PRESENT EMPLOYMENT Nonparticipants reported more steady employment than participants since the layoff. Thirty-eight (Sixty percent) 94 of nonparticipants had only one job since the layoff compared to 31 (48 percent) of participants. Eighteen (29 percent) nonparticipants had held two or more jobs since the layoff compared to 28 (44 percent) participants, Table 7, page 95. This difference might be attributed to the training. Participants may have waited longer to look for a new job because they were enrolled in training. Another explanation could be that participants took temporary jobs until the training was over. EXAMINING THE HYPOTHESES HYPOTHESIS 1: There is no significant difference in the frequencies per classification for the number of weeks between job termination and reemployment for participants and nonparticipants. Subjects were asked to indicate how many weeks they were laid-off before they became reemployed at other jobs. Table 8, page 96, shows both the data and results of a chi- square test for homogeneity. The level of significance, which was .1902, DID NOT meet the criteria for statistically significant differences. The null hypothesis was accepted. The largest difference occurred in the 52 plus category where 39 percent of program participants indicated they were unemployed as compared to 21 percent of nonparticipants. This might reflect that participants were spending time in the human-investment programs that otherwise might have been spent in serious job searches. Another explanation is that participants might have initiated longer job searches during which they held out for better jobs. 95 TABLE 7 NUMBER OF JOBS SINCE LAYOFF No. of Jobs Participants Nonparticipants Total N % N % N % 0 8 13 10 16 18 14 1 31 48 38 60 69 54 2 18 28 9 14 27 21 > 2 7 11 6 10 13 10 TOTAL 64 100 63 100 127 *99 *Note: Percent total does not equal 100 due to rounding. 96 TABLE 8 NUMBER OF WEEKS WITHOUT A JOB Participants Nonparticipants Total Weeks N % N % N % 0 3 5 0 0 3 2 .1-5 9 14 17 27 26 20 6-10 -1 2 2 3 3 2 11-15 1 2 2 3 3 2 16-20 6 9 2 3 8 6 21-25 2 3 2 3 4 3 26-30 4 6 8 13 12 9 31-35 0 0 2 3 2 2 36-51 5 8 5 8 10 8 52 plus 25 39 13 21 38 30 Still Unemployed 8 13 10 16 18 14 TOTAL 64 *101 63 100 127 *98 *NOTE: Percent does not equal 100 due to rounding. x2(9, y = 127) = 12.43 Significance = .1902 (chi-square statistic does not include the category "Still Unemployed"). 97 HYPOTHESIS 2: Therezis no significant difference between participants' and nonparticipants' reemployment rates at the time of interviews. At the time of the interviews 56 (88 percent) participants and 53 (84 percent) nonparticipants were working. Fifty-one (80 percent) participants were working full time compared to 45 (71 percent) nonparticipants. The level of significance was .2762. This DID NOT meet the criteria for statistical significance. The training did not appear to improve participants' reemployment rates. Participants had been at their current jobs less time than nonparticipants. Twenty-four (43 percent) participants had been at their current jobs less than a year, compared to 13 (25 percent) nonparticipants. Twenty-one (33 percent) participants had been at their present job between 1 and 2 years as compared to 24 (38 percent) nonparticipants. Figure 5, page 98, depicts the types of companies in which respondents found employment. Based on past studies on dislocated workers, it was expected that most workers would not find employment in occupations similar to their laid-off jobs. .Another expectation was that those who found jobs in a retail or service industry would in all likelihood earn less money than they earned at the laid-off jobs. A surprising factor was that the dislocated workers who found employment in similar occupations to the laid-off jobs also experienced much lower wages compared to their laid-off jobs. 98 SOT I Participants Nomarticlpants Percent Foundry Factory Retail Service Construction Other Figure 5: Types at companies respondents found new employment ' NOTE: Due to rounding percent does not equal 100. “Other Catagory“ included those who worked at various jobs (or friends or became self-employed. 99 HYPOTHESIS 3: There is no significant difference in the frequencies per wage classification for participants and nonparticpants. Figure 6, page 100, shows that of the 109 dislocated workers who were working at the time of the interviews, 41 (73 percent) of the 56 participants were making less than they were at the laid-off job compared to 33 (62 percent) out of 53 nonparticipants. Six (11 percent) of the participants were making the same wages at their current jobs as they were making at their laid-off jobs, while 8 (15 percent) nonparticipants were also making the same wages as their laid-off jobs. Nine (16 percent) participants indicated they were making more money now than before the layoff, and 12 (23 percent) nonparticipants were also earning more wages. Table 9, page 101, illustrates corresponding earnings for participants and nonparticipants at the time of the interviews. A chi-square test for homogeneity was used to test the hypothesis. The significance level was .6279, which DID NOT meet the criteria for statistically significant differences. The null hypothesis was accepted. Differences were observed in the $501-600 and over $600 categories, but these differences were not significant. It appears participants earned about the same as nonparticpants in the predetermined wage categories $500 and under, while nonparticipants earned more in the predetermined wage categories $501 and above. There is no indication that the training programs increased 100 Participants I More wages (16%) E] Same wages (11%) Less wages (73%) Nonparticipants I More wages (23%) Same wages (15%) Less wages (62%) Figure 6: Percentage comparison of present wages compared to wages at the laid-oft jobs. 101 TABLE 9 CURRENT WAGES FOR RESPONDENTS Participants Nonparticipants Total Wages N % N % N % Less than $200 8 14 10 19 18 17 5200-300 11 20 9 17 20 18 $301-400 15 27 10 19 25 23 $401-500 14 25 11 21 25 23 $501-600 4 7 6 11 10 9 Over $600 4 7 7 13 11 10 TOTAL 56 100 53 100 109 100 x2(5, y =- 109) = 3.147 Significance = .6773 102 participants' earnings. A relevant question to ask is whether the program improved participants' long-term prospects. HYPOTHESIS 4: Thereris no significant difference between participants' and nonparticipants' perceptions that their current jobs provide long—term employment. Perceptions were measured by the percentage of respondents who answered "yes" to the question, "Do you believe you have job security at your present job?" Of the 109 respondents who were working at the time of the interviews, 44 (79 percent) participants responded "yes" compared to 35 (66 percent) nonparticipants. It was surprising to the researcher that such a large percentage of respondents answered "yes" to this question. Seventy-nine percent of all the respondents had worked 16 or more years at their laid-off jobs, and the majority of them had indicated that they thought they bad job security and never believed they would become permanently laid-off. Yet, at the new jobs, these workers still had faith in the concept of job security. The .1286 level of significance indicated there was no significant difference between the two groups; the null hypothesis was accepted. HYPOTHESIS 5: There:is no significant difference between participants' and nonparticipants' perceptions of current job satisfaction. Several questions were asked based on Herzberg's theory on compensation factors, working conditions, and advancement factors relating to job satisfaction. The answers to the 103 questions were ranked on a four-point Likert scale ranging from very satisfactory to very dissatisfactory. Hypothesis 5 was tested by examination of the question," How would you overall describe your present job satisfaction?" Table 10, page 104, shows the data and results for a chi-square test. Although 74 (68 percent) of the respondents said they were making consideraby less than the laid-off job, 83 percent of the participants indicated they were either very satisfied or satisfied with their current jobs compared to 75 percent of the nonparticipants. Many of the respondents said that even though they were making less money on the new job, the working conditions and environment were much better than at the foundry. The level of significance was .1911. This DID NOT meet the criteria for statistically significant differences. The null hypothesis was accepted. It appears from the responses that the respondents are more concerned with Herzberg's motivational factors rather than with the hygiene factors. A positive relationship with the supervisor and opportunities for decision making and advancement play a major role in overall job satisfaction for these workers. One worker said: Getting laid-off was the best thing that happened to me. Iralways wanted to go into business for myself, but I never felt I could quit my job to do it. This layoff gave me the chance to start my own business, and I am making enough to support my family. There is nothing like being your own boss. 104 TABLE 10 PERCEPTIONS OF JOB SATISFACTION (Percent of Number) Key: Very Satisfactory = VS Participants = P Satisfactory = S Nonparticpants = NP Dissatisfactory = D Very Dissatisfactory = VD Variable VS S D VD N P NP P NP P NP P NP Wages 5 17 61 53 23 19 11 11 109 Fringe Benefits 9 9 52 51 21 26 18 13 109 Vacation Policies 16 13 61 47 16 28 7 11 109 Work Week 14 19 73 53 7 25 3 4 109 Physical Conditions of work place 25 26 71 49 4 21 0 2 109 Opportunities for decision- making 14 21 50 45 29 26 7 8 109 Relationship to Supervisor 38 34 59 47 4 13 0 0 *106 Advancement Opportunities 9 9 57 55 29 25 5 8 *107 Overall Job 13 27 7O 48 13 15 5 10 *108 Satisfaction x2(3, y = 108) = 5.15 Significance = .1911 *NOTE: Total number equals 109 (56 participants, 53 nonparticipants). Nonresponses were not included. 105 Many respondents said they liked their jobs because they did not have to work so hard, the work place was cleaner, they had the opportunity to participate in decision making, and there were chances for promotion. Herzberg's theory that dislocated workers might be more concerned with hygiene factors at the expense of motivational factors was examined as a possibility for low enrollment in training programs. However, this did not appear to be the case based on the responses given to the questions relating to hygiene and motivational factors. When respondents were asked, "What do you view as more important in a job, wages or job satisfaction?", 38 (59 percent) participants answered job satisfaction compared to 34 (54 percent) nonparticipants. Over 50 percent of participants and nonparticipants indicated that job satisfaction was more important to them than wages. However, many of the respondents did indicate that it would be ideal to have both "good wages" and job satisfaction. SUMMARY This chapter has presented an analysis of the findings and a statistical examination of the relationships among variables relevant to this study. Five hypotheses were tested using empirical methods. .All five null hypotheses were accepted. Chapter V includes a summary of the study, conclusions, and recommendations based on the research findings. CHAPTER V SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS SUMMARY "Nationwide there are approximately 100,000 workers a year who are unemployed, whose old jobs have permanently disappeared, and who have not been readily absorbed by other job openings" (Bendick, 1983). Researchers and economists are not in agreement on the primary causes of such unemployment or what to do about it. Some claim cyclical factors are to blame. Others cite structural factors, such as new technology or changing patterns of international trade. Bluestone (1982) advocates that deindustrialization has played a major role in a large majority of plant closings, causing millions of workers to become permanently laid-off. Over the past 25 years, the federal and state governments have been searching for solutions to the reemployment problems of dislocated workers. Several employment and training efforts to assist disadvantaged groups have been initiated. The main focus of these bills has been to provide extended benefits, such as severance pay, pension benefits, continued health insurance, job training, relocation assistance, and plant closing notifications (O'Connell, 1986: Felsten, 1981). l06 107 With the increased number of manufacturing plant closings in the last 15 years, attempts to compensate dislocated workers for their job losses have taken two major forms: readjustment services and income replacement. The latest legislation that specifically targets dislocated workers is Title III of JTPA. The goal of the bill is to provide training and employment services to dislocated workers enabling them to acquire job skills needed to obtain reemployment sufficient to support themselves and their families. Title III is unique in that it gives responsibility to state governments for planning and implementing the dislocated worker programs. A review of the literature indicated that the effectiveness of JTPA is in question. Major evaluations and studies on dislocated worker programs reported that training did not make a significant difference in reemployment rates and earnings for participants (Cohen, 1988; Bloom, 1987; Kulik, (1984). Ferman, 1980: Gordus, 1981; and Cook, 1988, found dislocated workers had very little interest in training. After evaluating several plant closings, Ferman reported that only 6 to 16 percent.of dislocated workers participated in training programs. The dislocated worker population tends to be white males, who are older, less educated, more experienced, accustomed to higher earnings, and less likely to have had recent experience in job search techniques when compared to the "general" unemployed (Barth, 1981; Horvath, 1981; 108 Bartholomew, 1987: Thor, 1982). The strongest association established in the literature between a worker's demographics and reemployability has been that of age. Studies by Dorsey, 1967; Aiken, 1968; and Barth, 1981, agreed that age was inversely related.to reemployability. Workers over 45 years of age had significantly higher unemployment rates than did those below that age. Nontransferability of work experience, seniority- related wages and benefits, lack.of information about the labor market, low levels of education, and age discrimination combine to make readjustment difficult for dislocated workers. Local labor conditions as well as the quality of the training affect whether completion of the training will lead to a desirable, well-paying job. The purpose of this study was to determine what happened to 614 workers who were displaced from an iron foundry in September, 1986. The company was located in Muskegon, MI, an area that has been hit hard by plant closings the last five years. .A reemployment and training project, federally funded through JTPA and TRA and administered by MESC, offered the laid-off workers free assistance in counseling, job referrals, relocation, remedial education, classroom training, and/or OJTu The goal of the project was to give the dislocated workers the training and assistance needed to find new jobs in the private sector. 109 Workers who enrolled.in the program were eligible to receive 26 weeks of TRA benefits in addition to the benefits already collected. However, only 81 workers elected to participate. This study was designed to examine the impact of the short-term, human-investment program on participants' reemployment rates, earnings, and perceptions of long-term employment and job satisfaction at their current jobs compared to nonparticipants. Data were collected through telephone interviews or mailed questionnaires from 127 dislocated workers from the foundry; Sixty-four respondents had participated in the human-investment program; 63 had not participated. The sample initially drawn was comprised of 152 laid-off workers. All 81 participants were included in the study, and a random sample of 81 was drawn from the pool of nonparticipants. ZFive from each group were used for the pilot test. Twenty-five subjects did not respond or refused to participate, which made the response rate 84 percent. Five hypotheses were developed to guide the study: 1. There is no significant difference in the frequencies per classification for the number of weeks between job termination and reemployment for participants and nonparticipants. 2. There is no significant difference between participants' and nonparticipants' reemployment rates at the time of the interviews. 110 3. There is no significant difference in the frequencies per wage classification for participants and nonparticipants. 4. There is no significant difference between participants' and nonparticipants' perceptions that their current jobs provide long-term employment. 5. There is no significant difference between participants' and nonparticipants' perceptions of current job satisfaction. The first four hypotheses were intended to determine if participation in the training program made a difference in reemployment rates, earnings, and perceptions of long-term employment. The fifth hypothesis, which was based on Herzberg's theory of compensation and motivational factors, related to participants'jperceptions of job satisfaction as compared to nonparticipants. Five assumptions guided the formulation of the hypotheses: Assumption 1: Dislocated workers are reluctant to enroll in government-sponsored training programs. The literature has reflected that only a small proportion of dislocated workers participate in training. In this study, only 13 percent of the laid-off workers opted to enroll in the assistance program. Workers 45 years of age and under participated in training at a higher rate than workers over 45. The primary reasons given by respondents for not participating in the assistance program were 111 (a) found another job, (b) lacked confidence, (c) lacked transportation, and (d) did not believe training was worthwhile. Assumption 9: Many dislocated workers do not have transferability of skills. Many of the dislocated workers indicated that they had worked over 20 years at the laid-off jobs and only knew how to do one specialized job. Fifty-seven percent of those who found employment, found it in another occupation, where their skills were not transferable. Most.of the new jobs were in entry-level, low-wage categories that required low skill and education levels. Assumption 9: The investment in training programs for dislocated workers will provide a benefit to society in the forms of increased skills, knowledge, earnings, and taxes. The research findings indicated that training was not always compatible with labor market demands. While 69 percent of the participants completed the program, 56 percent did not find employment in the area of the training, and 13 percent were still unemployed at the time of the interviews. Sixty-six percent said they believed the training was very beneficial, while 23 percent indicated it was a waste of time; eleven percent did not respond. The primary reasons participants did not think the training was beneficial was because the training was not pertinent to employment, or they did not learn enough to get a job. 112 Although many of the participants increased their skills and found employment, the training did not increase their earnings compared to nonparticipants. Nevertheless, these new jobs represent a benefit to society in the form of increased taxes which help to offset the program costs. Assumption 9: Job satisfaction may be as important as wages // earned in maintaining long-term employment. « The literature indicated that dislocated workers on the whole are skilled, high—wage workers and would probably not accept entry-level, low-wage positions. The data in this study presented a different picture. The workers did accept entry-level jobs or ones paying lower wages than their previous jobs. Over 59 percent of this sample indicated that job satisfaction was more important to them than wages, and a large proportion believed they had job security at their present place of employment. Assumption 9: Society has a vested interest to assist dislocated workers in achieving at least functional literacy and/or achieve economic viability.) This population of dislocated workers had a fairly high level of education. Sixty-nine percent had completed high school or had some posthighwschgol_educatio§y 24 percent had between a ninth and twelfth grade level of education, and 6 percent had eight years or less of education. However, this researcher has no knowledge about participants' levels of comprehension or state of literacy. 113 Rielley (1983) and Frager (1985) found in their research that the key element.of any training program for dislocated workers is to determine their abilities in basic skills such as math and reading and to bring their skill levels up before placing them in retraining programs. Rielley also found that making basic skills remediation concurrent with occupational training appeared to cause a high dropout rate in training programs. Because the U. S. is shifting from a manufacturing to a service and information society, workers need the ability to adapt to a changing labor market. "Current economic challenges demand that we revitalize our education and training systems to equip the current and future workforce with academic, personal management, and teamwork.skills" (Governor's Commission for Jobs and Economic Development, p. 1). MAJOR FINDINGS Descriptive data analysis showed that the dislocated workers were predominantly white males between the ages of 25 and 59 who had family responsibilities. Over 65 percent»! percent of the respondents had completed high school or received additional post-high school training. The majority‘ of these workers were experienced semi-skilled workers with over 16 years at the laid-off jobs and earned approximately $12 an hour. 114 The remainder of the findings is arranged around the five hypotheses: Post-Layoff Employment: The data relating to hypothesis 1 revealed that there was no significant difference (p =>.05) between participants' and nonparticipants' reemployment rates after the layoff. Twenty percent of all respondents found employment within the first five weeks after layoff, while 44 percent found employment by week 30. The largest difference occurred in the 52 weeks plus category where 39 percent of program participants indicated they were unemployed as compared to 21 percent of nonparticipants. Current Employment Status: This second hypothesis examined employment rates 2 1/2 years after the layoff. At the time of the interviews, 88 percent of the participants were working (80 percent full time, 8 percent part time). This is compared to 84 percent of the nonparticipants who were working (71 percent full time, 13 percent part time). The remaining respondents were not working. There was no significant difference found (p =>.05). Current Earnings: Data analysis for the third hypothesis revealed that 73 percent of participants were making less money at their current jobs than they were making at the laid-off jobs 115 compared to 62 percent of nonparticipants. Predetermined wage categories were used to test this hypothesis. The results of a chi-square test showed there was no indication that the training program increased participants' earnings compared to nonparticipants' (p =>.05). Differences were observed in the $501-600 and over $600 categories, but these differences were not significant. Nonparticipants were earning more in these two categories than participants. Perceptions 99 Long Term Employment: The fourth hypothesis examined whether there was significant difference in participants'rand nonparticipants' perceptions of long-term employment at their current jobs. Of the 109 respondents who were working at the time of the interviews, 79 percent of the participants and 66 percent of the nonparticipants responded that they believed they had job security at their present jobs. There was no significant difference between the two groups (p =>Jfin. Perceptions 99 Current Job Satisfaction: The fifth hypothesis was intended to determine if there ‘was a significant difference in perceptions of overall job satisfaction between participants' and nonparticipantsh Eighty-three percent of participants and 75 percent of nonparticipants indicated they were either satisfied or very satisfied with their current jobs. 'There was no significant difference between the two groups (p =>.05). 116 CONCLUSIONS The findings from this study support all five null hypotheses. According to the first hypotheses, there was no difference in reemployment rates between participants and nonparticipants. More program participants than nonparticipants were unemployed for over a year: however, the difference was not significant. This difference could be attributed to two factors. First, participants might have waited to do serious job searches because they were spending time in training. Second, participants may have held out for better-paying jobs related to the training. If reemployment rates are the primary method of measuring effectiveness of human-investment programs, this program was successful. Even though Muskegon is an area that has suffered from high unemployment rates for years, the majority of the dislocated workers found full-time employment within the first year after the layoff. In terms of wages and employment related to the training, the program was not as successful. The second hypothesis disclosed that three—quarters of the respondents were working full-time, and 54 percent were still employed at their first job after the layoff. On the average, participants had been at their current jobs less time than nonparticipants, which could be attributed to the time participants spent in the training program. .Age was crosstabulated with the answer to the question "Are you employed now?" The results indicated respondents age 45 and 117 over had an unemployment rate of 28 percent compared to a 5 percent unemployment rate for those under 45 years of age. Age did appear to have an inverse relationship to reemployment. The third hypothesis was used to examine current earnings for participants and nonparticipants. There was no significant difference between the two groups: however, nonparticipants did earn more in the $501-600 and over $600 categories than participants. Because there were no differences in skill or educational levels between participants and nonparticipants, these facts are hard to explain. One explanation might be that nonparticipants were working longer at their present jobs compared to participants, and earning differences were due to wage increases. Overall, there was no indication that the training program increased participants' earnings compared to nonparticipants. This fact raises the suspicion that short-term training may result in participants finding jobs in low-paying occupations that would have occurred without the training. The results of hypothesis four were surprising. Although 72 percent of all respondents had worked 16 or more years at the laid-off jobs, the data showed that when jobs were found, workers still had faith in the concept of long- term employment. There was no significant difference in perceptions that current jobs offered the prospect of long- term employment. A limitation of this research hypothesis 118 is that workers can only "assume" they have job security. A follow-up study three and five years after reemployment could determine if, in fact, these presumptions were true. For the last hypothesis, a Likert scale was used to measure levels of satisfaction of participants and nonparticipants for compensation and motivational factors. Three-fourths of the respondents indicated that they were either satisfied or very satisfied with their current jobs. Although two-thirds of the respondents were making less money than at the laid-off jobs, over half reported they were satisfied with their earnings and jobs. It appears that many respondents are more concerned with motivational factors rather than compensation factors. A positive relationship with the supervisor, opportunities for decision making, and possibilities for advancement played a major role in overall job satisfaction. One employee said: The wages are about half of what I was making at the foundry, but I like this job much better. People here are nice. My supervisor asks my opinion about things, and I have a chance to move up in the company. Although itfis a hard adjustment to make less money. In summary, the results of this study indicated that the current Title III dislocated worker programs have had only limited success in solving the problems caused by economic dislocation. It is not the intent of this research to suggest that dislocated worker programs should be abolished. In fact, there is a strong need for continued federal policy which supports such programs. The question is not if dislocated programs are needed, but how can they 119 be modified and strengthened to better serve this subpopulation. RECOMMENDATIONS There is clearly a need for federal policy that reduces barriers to reemployment in occupations providing self- supporting wages for dislocated workers. Title III was enacted as a panacea for problems encountered by dislocated workers due to economic dislocation. "As a vehicle to meaningful employment; however, it has fallen short of expectation" (Smith, 1985). The literature confirms that only a small proportion of dislocated workers elect to enroll in human-investment programs. Two theories are suggested as potential explanations for workers" lack of participation in training programs. The Human Capital theory assessed the workers' reaction to the training opportunities and their decisions to either train or not to train. This theory is based on the belief that workers will only enroll in training if the benefits (jobs and earnings) outweigh the investment of training. Herzberg's theory suggests that workers who are more concerned with compensation factors (e. g. wages and benefits) at the expense of motivational factors (e. g. opportunities for advancement and decisionmaking) will result in low participation rates in training programs. Research leads one to assume that a large proportion of dislocated workers do not think the benefits outweigh the investment. Those who do enter training programs often find 120 the rewards disappointing. A common criticism expressed by the dislocated workers was they did not know where to apply for work related to their laid-off jobs. Finding steady jobs that paid well was very difficult. One man interviewed said: "If someone would have give me a list of all factories or foundries in the county, I could have applied for a job. I had no idea where to begin lookingJ' A more positive picture of the JTPA was reported by McDonald (1988). She indicated that over 2 million people were placed in jobs the first five years JTPA was in operation. Nearly three out of every four adults who were served by Title III programs found jobs. The average starting wage today for participants is $7.41 an hour. Although this report is encouraging, it does not indicate if jobs were related to the training or if they offered long- term employment prospects. Based on the review of the literature and the results of this research project, the following suggestions are offered. 1. Outreach and recruitment should 99 intensified 99 raise the rates 99 participation. There are several explanations why recruitment and outreach efforts have solicited little response from dislocated workers. First, a major reason laid-off workers do not participate in training is because they do not believe they can afford to train, even though the training 121 is free. They need income to support their families while they are in training. Second, many lack the basic skills needed to complete the program. Third, financial commitment is often lacking to hire enough counselors and support staff who can spend time with each laid-off worker to do the testing and evaluation needed and to offer continuing support and motivation throughout the training. In an attempt to raise the proportion of dislocated workers who participate in training, three recommendations are offered: (1) Adequate support and incentives should be given to trainees. This could be in the form of extended UIB benefits, subsidies, or income earned through employment. Very few workers are able to forego wages to participate in training. (2) A financial commitment from the government is needed. to ensure adequate staffing for pre-training evaluations. Continued communications with the dislocated workers, once enrolled, should be established to offer guidance, assistance, and motivation. This would help increase retention rates in training programs. (3) Enrollment into programs should be speeded up. Participants often experience exasperating waits before enrollment. This results in some dislocated workers becoming discouraged and not participating in training. (4) Intensified efforts should be made to assist program participants in finding employment in an occupation for which they were trained. 122 The implementation of these recommendations could increase the success of Title III participants, which in turn might encourage others to enroll in training programs. 2. Economic development 99 99 employment strategy should receive top priority 9y local administrators 99 communities that are plagued with high unemployment rates. In the absence of new jobs in a community, training and placement programs only serve to reallocate existing jobs between participants of the programs and nonparticipants. In communities, such as Muskegon, which have been plagued with high unemployment rates, it would appear to make sense for those communities to put less effort on training and more effort and funding into attracting new businesses and/or expanding the existing ones. This suggestion may seem to be an unjust solution. However, studies have shown repeatedly that training programs have not made a significant difference in reemployment rates and earnings. When employment is found, it is often in low-paying jobs that are not related to the training. In fact, many researchers argue that participants of training programs would have eventually found the entry-level, low-wage jobs without the training. If one assumes this to be true, utilizing scarce resources to generate jobs would be sound public policy. This is not a simple task. First, redirecting resources for economic development at the expense of ,5 123 training programs for dislocated workers would cause severe economic hardships for many dislocated workers. Second, successful economic development linkages among the state regulatory agency, the employment agency, the local private industry council, and the local economic development organization is difficult to establish. Often, to the detriment of the community, these agencies and councils operate in a highly politicized climate. Becauseaof this situation, communities frequently are slow to react when a prospective business indicates a possible desire to locate in the community. This may lead the prospective new company to locate elsewhere. Although a supply of skilled and professional workers are important to a prospective new employer, economic factors like low energy costs, low levels of unionization, low taxes, and low wages greatly influence where a company decides to locate (Grant, 1984). Muskegon, the site of this study, has been traumatized over the loss of 12,000 manufacturing jobs over the last 30 years (The Muskegon Chronicle, May 23, 1982). In a randomly selected survey, employers attributed the loss of industries to Reagan policies, the state legislation, a tough labor town image, bad union relations, exasperated management, Michigan's workers' compensation, unemployment insurance rates, state taxes, and regulatory laws. All of these reasons have hindered successful economic development. If communities are to overcome such negative images, all government agencies, plus the private sector must unite in a 124 joint effort to make their communities more appealing to prospective new businesses. Muskegon could be used as a good example for other communities that have high unemployment rates and a poor labor town image. Muskegon has made tremendous progress in changing this negative image into a positive one through joint cooperation of the public and private agencies. Muskegon is now promoted and marketed as a "great" climate for doing business. In fact, last year it won the Community for Economic Excellence award through.the Michigan Department of Commerce. Combining economic development efforts into one effective, consolidated group is important. "There needs to be a central focus organization that has somebody held accountable for the major efforts . . . and to coordinate it with the local units of government, labor unions, and business" (John Hausman, March 9, 1988, p. 5A). A single agency will result in greater cost-effectiveness, central coordination of development efforts, and joint funding. One way Title III has attempted to encourage economic development is by offering entrepreneurial training to dislocated workers. This training is unique in that previous Title III programs offered assistance to dislocated workers by matching skills to existing job openings through assessment, job search training, training in high-demand occupations, or providing relocation assistance. 125 Small business training, which was piloted in Ohio, encouraged dislocated workers who had the aptitude to start their own businesses. Because firms with fewer than 100 workers employ 50 percent of all private nonfarm workers in the U. S., (Mangum, 1988) this new program seems worthy of future consideration. Program effectiveness is measured by the rate of dislocated workers who become self-employed as a result of the training. Another measure of success is the number of new jobs that are created as a result of the new businesses. Follow-up studies 1, 3, and 5 years after the training would be recommended because of the high failure rate inherent in small businesses. 3. Local government should develop closer ties with the private sector. While JTPA depends entirely upon the private sector to provide jobs for dislocated workers, many employers resist hiring program participants (Smith, 1985). This suggests that the links between JTPA and the private sector are weak. Training programs that are isolated from the labor market cannot assure jobs for graduates. Developing such ties is a complicated matter. Smith, who studied private sector employees' lack of interest in public employment and training programs, found that employers were wary of the quality of those workers. .Although.JTPA offers financial subsidies to employers who provide program participants with OJT, employers have responded with less enthusiasm than 126 expected. Smith found that most employers did not find the OJT subsidy appealing. His research indicated that employers appear to have little experience with public manpower programs and rely heavily on informal sources to fill their job openings. Over half the employers said their experience with CETA was unsatisfactory because candidates had not been adequately screened by program administrators. Developing closer links with the private sector will involve long-range planning. First, if the private sector is reluctant to hire program participants because of negative past experiences. local governments must work to change the image of this program and to reduce the financial risk factor for the employer. One solution would be to screen and test program candidates more carefully and critique the candidates' skills and education background. This profile could be sent to all interested area businesses and industries. If businesses were willing to hire and train candidates, 100 percent reimbursement for wages could be made for the time it takes to complete the training. Another alternative is to offer private employers tax deductions for training and hiring dislocated workers. These monetary incentives would serve two purposes: First, it would help offset any financial risk by the employer; second, dislocated workers would receive the training they need to move quickly into new jobs. A disadvantage of this plan is that some employers may take advantage of these 127 options by releasing OJT participants as soon as the subsidies expire. In the long run, the cost of such subsidies may be less than the cost of providing income to the person during unemployment. Also, if applicants were screened properly to insure proper levels of education, skills, and motivation, employers might be more willing to hire, train, and retain these workers in the future. Another approach to developing closer links with the private sector is to integrate all job training and adult education services creating a unified, more efficient human investment system. Michigan is in the process of doing this through.the Michigan Opportunity Card CMOCL. The goal of this project is that each community will survey the area for all possible training sites. This information will be used in conjunction with the MOC. The long-range plan is that each person in the community could receive a card, which has a computer chip with his or her credentials on it. This person will be able to go to a MESC office and insert the card to access information on what training is available and where. Jackson, MI, has taken this process one step further. Cardholders will be able to identify by job classification where local job opportunities exist. Not only will this help dislocated workers to be more knowledgeable about training and job possibilities, it could be an advantage to employers. If they listed all job openings when they occurred with the local employment office, they could receive in one day a list of people with 128 the required skills and education. The concept is a good one: however, money has not been allocated for the hardware to complete the process. To make this program a success, there must be support and direction from the private sector and financial support from the federal and state governments. Even though cardholders can access information on their own, administrators, social workers, and counselors will be required to help determine what type of training or education each person might need to enhance reemployment opportunities. This central training clearinghouse can act as an interface between the needs of the business community and the educational institutions. 4. Training should 99 tied more closely 99 employment Although 31 percent of the dislocated foundry workers did find jobs in the area of training, 69 percent did not. ‘Wilms (1986) suggests that the public sector provision of training is often driven by the needs of the training institutions themselves, rather than the demands of the labor market. Several foundry workers in this study said that the training was not related to the job market. They finished the training, but there were no jobs available. They felt frustrated and cheated. This finding is supported by other studies which have shown that job training is often not matched to labor market demand, making its economic payoff questionable (Cohen, 1988:‘Wilms, 1985). The success 129 of a training program should depend on placement in jobs related to the training. Training programs must be tied specially to the private sector employers. This is often a difficult task because of the unpredictability of employers' hiring patterns. However, "Training workers because positions are available in particular established training programs is irresponsible and wasteful" (Bartholomew; 1987). For most people, the job search process is a hit or miss affair of either asking friends or randomly sending out resumes. Although the state employment agencies offer assistanee in job referrals, they only corner a small fraction of the placement market and tend to concentrate on low-skilled or entry-level jobs. Part of the problem may be that employers rarely plan their future hiring needs far in advance (Wilms, 1986). IMost firms hire workers based on the firm's economic health. If JTPA administrators and the federal and state employment agencies had a closer link with the labor market, JTPA administrators could guarantee screening and testing of all possible candidates. This in turn might encourage the private sector to list all job openings with these agencies. Sweden has an elaborate system to keep track of job openings. By law, employers are required to report all vacancies to the employment services. These vacancies are coded and entered into a computer system each day, and the file can be searched by every employment service counselor in the nation through computer terminals in all local 130 employment service offices. It allows workers' credentials stored in the system to be compared with newly listed vacancies each night. The employment agency is automatically notified of a match the next morning (Bendick, 1983). In contrast, MESC have spent millions of dollars to computerize job openings around the country. Because employers are not required to report job vacancies, only a small percentage of job openings are reported to MESC. It is not being suggested that the government legislate that all job openings be listed with local MESC offices; however with some modifications to Sweden's system, there may be possible applications for the U. S. For example, it might be more applicable if each community developed a local-area job bank and/or occupational-specific job bank. This has been attempted at local MESC offices; however there has been low participation from the private sector. To encourage firms to list job openings through such a system, a financial incentive might be offered to the firm. Prospective employers would not have to spend time and money in advertising job openings; and all workers, would have access to job openings in the area. lThus, faster placement of dislocated workers would save the government money in unemployment insurance and welfare benefits. Even if this process were in place, it would not cure all the problems for dislocated workers. Often job openings 131 are available, but people with the right education and skills are not. In other cases, workers are being trained for job openings that no longer'exist when.the training is over . 5. Human-investment programs should 99 tailored 99 meet the needs the participants. Training has historically been prescribed as a remedy for structural unemployment- iHowever, Bendix, 1983: Gordus, 1981: and Kulik, 1984, and believe that job search assistance should form the core of all programs. In Kulikfis evaluations.of dislocated workers, she concluded that job search assistance may be as effective as a combination of job search and short-term skill training. Because job search assistance is less expensive than the combined effort, focusing more attention on those activities will make it.possible to serve more persons with.the resources available. The vast majority of new job openings in the next decade are not in glamorous high-tech occupations. The U. 8. Bureau of Labor statistics projected that between 1980-1990 there will be 700,000 new job openings for secretaries, 500,000 openings for truck drivers, and 500,000 for nurses aides (Lusterman, 1977). High-tech occupations may have high growth rates, but the total number of jobs is very small compared to the numbers available in traditional fields. In contrast to the U. S. Bureau of Labor statistics, researchers for Countdown 2000, predict that 132 over the next 13 years, there will be rising educational and skill requirements for all new jobs. More than half will demand some education beyond high school, and almost one- third will require a college degree. If this becomes a reality, dislocated workers who enroll in short-term training programs will still not have the skills and education to move into these positions. 'Therefore, it is recommended that skill training be used only when there are job vacancies that require the use of those skills, when the dislocated workers have the aptitude for the training, and when there is adequate local training resources available. It is paramount that participants are carefully screened to assure they have the ability to successfully complete the training. For those who need it, basic levels of education should be raised to the level of entry-level positions, and job search assistance made available to them. For those whose education is already at an acceptable level, short- and long-term education and training with adequate support and incentives should be available to enable dislocated workers to become competitive in the labor market. 6. Bureaucratic federal policies should 99 eliminated which set 99 barriers _t_:_9 individual worker's investment E their own retraining. The Internal Revenue Service stipulates that individuals can deduct educational expenses if they are related to maintaining the skills in their current 133 occupations but run: if they are preparing for new occupations. If a person is unemployed, he or she will probably be upgrading skills or preparing for a new occupation. In most states unemployment compensation is available only to those workers who are available for work. An unemployed person interested in training must wait until his/her unemployment compensation has run out or give up the wage replacement he/she is depending on. Because the cost of education is not cheap, it is difficult for a person who is working full time and supporting a family to invest money in education. Schooling is almost an impossibility if the person is unemployed. With rapid economic and technological changes, workers are faced with the need to be responsible for their own retraining. Many people are reluctant to make sizable investments when there is no certainly it will pay off in future jobs and increased earning. Gordus, 1981, reported that age and education levels.ofrdislocated workers along with the inadequate financial assistance offered them, limit their willingness to participate in training programs. A solution would be to allow those individuals who are willing to invest in retraining to deduct the expenditures. Another solution would be to continue UIB if an individual is laid-off, but willing to enter a training program. A third option would be to allow individuals to earn income through supplemental employment without cutting off whatever benefits they already receive. 134 JTPA has responded to this need of income support while dislocated workers are in training. Title III was amended in 1988 by the Economic Dislocation and Worker Adjustment Assistance Act (EDWAA), which substitutes a complete new Title III program of employment and training assistance for dislocated workers. Services go beyond those authorized by other JTPA programs. In addition to the training, up to 25 percent of the funds may be used for needs-related payments and other supportive services (John Morgan, 1988). Hopefully, this act will encourage more dislocated workers to participate in training programs. 7. Funding 99 training programs targeted for subpopulations should 99 combined into one master fund. The U. S. has been constructing publicly funded protection programs for years. Each program offers a unique combination of benefits and sets its own eligibility standards. In the state of Michigan there are 70 separate human-investment programs, costing the government $800 million a year. This system creates "turf protection" from the agencies that administer the programs and creates confusion for the subpopulations who are in need of assistance. Sensitivity to government action and the turf protection of special interest programs promise to create pressures for their proliferation. A solution to this problem would be to create one fund that covers all jobless workers. Although dislocated 135 workers differ in important ways from disadvantaged individuals and the "general unemployed" who participate in human-investment programs, it is possible to provide the same range of services through a common delivery system. This plan would entail a more centralized mode of operation. Duplication of services in the form of testing, screening, and evaluation could be eliminated. Modifications would have to be made to the assessment process used to identify participants' reemployment needs (Kulik, 1984). This plan would not be easy to implement. Any reorganization of public programs causes opposition from different factions within a community. It is difficult to devise an equitable and comprehensive program for all. However, it should still be considered. Sources for the fund should come from the federal, state, and local governments, as well as from the private sector. The French system for financing worker training should be considered. Each employer of 10 or more workers has a legal obligation to expend 1.6 percent of its total wage bill to maintain and expand the skill level of the French labor force (Bendix,1983). This system could be adapted in the U. 8. One possibility would be to redirect some of the payroll taxes already collected through UI to support this fund. .Another option would be to collect an education tax from businesses. This fund would benefit employers as well as unemployed workers by providing a trained work force. 136 There are many questions to be answered before a plan such as this could be implemented. First, who would be in charge of the fund each community? Second, who would be served through the training fund? Third, how could the plan be successfully implemented involving federal, state, local agencies, the private sector, and educational institutions. FINAL NOTES The impact of dislocated workers on the national economy should not be underestimated. The Bureau of Economic Analysis of the U. S. Department of Commerce estimated that for every one point increase in the unemployment rate sustained over a year, the nation loses $68 billion in output (gross national product) and $20 billion in tax revenues. An additional $3.3 billion must be spent on unemployment benefits, public assistance, food stamps, and other programs.to)aid the jobless (Bluestone, 1983). In his analysis of plant closings, Stuadohar (1986) indicated that if plant closings have been responsible for boosting the unemployment rate by just three points (out of the existing 10.1 percent) then closings would account for nearly $200 billion in foregone output and contributed nearly $20 billion to the federal deficit. As the U. 8. moves into the postindustrial era, long- range plans must be made by the federal, state, and local governments to offset the changes that are occurring. 137 Because low-paying service jobs are replacing many high- paying manufacturing ones, human-investment programs that reduce the hardships faced by dislocated workers and their communities because of plant closings are essential. The success of any program for the retraining and placement of workers affected by permanent displacement is closely dependent upon the state of the labor market. Therefore, it is essential that the private sector play a fundamental role in the design of the programs. There must be intensive efforts at economic development where new job opportunities are forthcoming. Only then can training and retraining function effectively as a manpower utilization catalyst and help to promote:a sound economy. Many research studies have indicated that basic education and job search assistance should form the core of all programs. Basic education should receive far more attention during times of normal employment than it presently does. To decide whether a potential trainee will be able to meet the demands of a specific course, a broad evaluation is necessary. This evaluation should include such factors as education, test scores, prior experience, attitudes, and motivation. Any program that aims to help the unemployed will be self-defeating if it imposes criteria that exclude those who need help the most. If short-term training is not sufficient for workers to re-enter the labor market in self-supporting jobs, long- term training should be an option. Occupational retraining 138 programs should provide adequate support and incentives for potential participants so they can maintain a reasonable standard of living while in training. To solve the problems of dislocated workers will require the cooperation of industry, labor, government, and education. Community colleges, which already have close linkages with the government agencies, can play a major role in the efforts to deal with massive layoffs and plant closings. Community colleges are currently the major provider of vocational education, general education, and community services. They have the facilities, staff, and experience to provide high-quality, job-oriented training that can be tailored to suit special needs. Further research is needed to determine if basic skill training and job search assistance promote reemployment into self-supporting positions with the prospect of long-term employment. Longitudinal studies at three and five years after the training need to be conducted to determine if participants of human-investment programs are still employed at the same job and if they have made a complete occupational or annual earnings recovery. Research is needed to determine the best means for motivating dislocated workers to participate in training and for lowering the dropout rates. Results of such research would be of interest to federal, state, and local policymakers and important to the reauthorization of dislocated worker programs. 139 Because of the structure of the American economy, the issues of plant closings and dislocated worker are likely to continue, it is time to analyze the problem from a long-term economic and social perspective rather than a quick-fix, short-term approach. APPENDICES APPENDIX A LETTER TO SUBJECTS WHO COULD NOT BE REACHED BY TELEPHONE APPENDIX A LETTER TO SUBJECTS WHO COULD NOT BE REACHED BY TELEPHONE Dear (Name): About two weeks ago, you received a letter explaining a research project I am doing on the workers who were permanently laid off when (Name) closed in September, 1986. Because I have been unable to reach you on the telephone, I have enclosed the questionnaire for you to complete. To measure the effectiveness of government-sponsored training programs and government assistance for dislocated workers, the government is continually seeking to determine the needs and problems of workers resulting from permanent layoff from a job. You are one of a small number of dislocated workers who are being asked to give his or her opinions on these matters. Filling out the enclosed questionnaire should take about 15 minutes. Your participation is voluntary. However in order that the results will truly represent the thinking of people who have at some point in their lives been permanently laid Off from a job, IT IS IMPORTANT THAT EACH QUESTIONNAIRE BE COMPLETED AND RETURNED 99 SOON 99 POSSIBLE. There is no risk to you, and you may be assured of COMPLETE CONFIDENTIALITY. You name will never be placed on the questionnaire, nor will it ever appear in the written results of the data collected. The benefit of this research is that your local, state, and federal government will have a better understanding of the needs and problems of dislocated workers and can make adjustments to serve those needs. I would be most happy to answer any questions that you may have. If you do have questions about the questionnaire, you may telephone me at (616) 773-1106. Thank you in advance for your time, effort, and consideration given to this project. Please return the completed questionnaire in the addressed, stamped envelope. Sincerely, Mrs. Sharon VandenHeuvel Instructor, Muskegon Community College enclosures 2 140 I, APPENDIX B QUESTIONNAIRE DISLOCATED WORKER SURVEY INSTRUMENT This study is designed to determine what proportion of dislocated workers from (Name) in Muskegon, MI, are reemployed and to determine what proportion of workers entered a government- sponsored training program. Please answer all of the questions. If you wish to comment on any of the questions, please use the space in the margins or at the end of the survey. Thank you for participating in this survey. Mrs. Sharon VandenHeuvel Doctorate Candidate Michigan State University PART 9: Demographic Data Please check one answer for each question. 1. GENDER Male [ ] (1) Female [ l (2) 2. AGE 18-20 21-24 25-35 36-44 45-54 55-59 60-64 65 and older f—‘Hr—‘HHHI—‘H A V 3. RACE White Black American Indian Asian Hispanic Mexican Other Hf—‘f—‘r-‘HF—‘H HHI—II—II—‘HI—l A V 4. MARITAL STATUS Married Single Divorced Separated Widowed HF—‘HHH L—lI—JI—JHL—J A w v 141 PART 142 5. EDUCATION What is the highest level you completed in school? Eighth Grade or Less Ninth Grade to Twelfth High School Graduate Some College College Graduate A U V II: Past-work history Please select one answer for each question. 6. How many years did you work full time at (Name) before you were laid off? -6 l ) 10-12 13-15 16-20 20+ 9 ] [ 1 l ] [ ] [ ] ) (5) (6) (7) (3) 7. Did you leave your job at (Name) before you would have been laid off? less than 1 1 3 4 7 [ l [ l [ [ (1) (2) ( ( 3 4 Yes [ ] (If yes, go to question #8) (1) No [ ] (If no, go to question #9) (2) 8. Why did you leave your job at (Name) before you were laid off? Found another job [ ] (1) Moved [ ] (4) Illness [ ] (2) Other (specify) Retired [ ] (3) (5) 9. JOB STATUS A! (Name) Skilled (obtained a skill or skills [ ] (1) through education and/or apprentice program, e.g. pipefitter) Semi-skilled (learned skill on the job, [ ] (2) e.g. production worker) Unskilled (laborer) [ ] (3) Other (please be specific) (4) 10. 11. 12. 13. 14. 15. 16. 143 Since you have left (Name), how many weeks were you without work? 0‘5 [ ] (1) 25’30 [ J (1) 6-10 [ 1 (2) 31-35 [ ] (2) 11-15 [ ] (3) 36-51 [ 1 (3) 16-20 [ ] (4) 52 plus [ ] (4) 21-25 [ ] (5) Still Unemployed [ ] (go to #14)(5) How many hours a week did you work at the first job after layoff? Under 30 hours a week [ ] (1) 30 hours or more a week [ ] (2) How long did you work at the first job after layoff? Under 3 months [ ] (1) 7 to 12 months [ ] (3) 3 to 6 months [ ] (2) Over a year [ ] (4) Are you still at the first job after layoff? Yes [ ] (1) No [ ] (2) Since your last job at (Name), have you moved to a different city, county, or state to look for work or take a new job? Yes [ ] (If yes, go to question #15) (1) No [ ] (If no, go to question #16) (2) Why did you look for work or take a new job in a different city, county, or state? Job promise Friends there No jobs in Muskegon Other (please be specific) (4) r—nr—rr—I “HI—l A N v (Continue to question #17) Why did you decide not to look for a job outside of Muskegon? Family ties No job prospects Could not afford to move Retired Disabled Other (please be specific) (6) HHHHH A U V P T III: 17. 18. 19. 20. PART 9y: 21. 22. 23. 144 Benefits Please check one answer for each question. Did you receive unemployment benefits after being laid off from (Name)? Yes [ ] (If yes, continue to #18) (1) No [ ] (If no, continue to #19) (2) How many weeks did you receive unemployment state benefits? 0'5 [ ] (1) 21'25 [ ] (5) 6-10 [ 1 (2) 26-36 [ 1 (6) 11-15 [ 1 (3) 36 plus [ 1 (7) 16-20 [ 1 (4) Did you receive Trade Readjustment benefits due to lay off caused by foreign competition? Yes [ ] (If yes, continue to #20) (1) No [ ] (If no, continue to #21) (2) How many weeks did you receive Trade Readjustment benefits? 0'5 [ ] (1) 21725 [ J (5) 6-10 [ 1 (2) 26-30 [ 1 (6) 11-15 [ 1 (3) 30-51 [ 1 (7) 15'20 [ ] (4) 52 [ J (8) Present Work Status Please check one answer for each question. How many jobs have you had since leaving (Name)? 0 1 2 More than 2 ”Ht—1H A V Are you employed now? Yes [ ] (If yes, continue to #23) (1) No [ ] (If no, continue to #40) (2) Are you working full-time or part-time? Full-time [ ] (1) Part-time [ ] (2) 24. 25. 26. 27. 28. 145 How long have you been employed at your present job? Under 1 year 1-2 years Over 2 years A N v Is your present job in the same type of occupation as your former position at (Name)? Yes [ 1 (1) No [ ] What is your present job title? (1) What type of company do you work for now? foundry factory retail service construction other (Please be Hl—Il—‘Hf—i ] l 1 l ’(4) specific) (6) Do you believe you have job security at your present job? Yes No f—tl—I A N V WAGES: 29. 30. At your current job, what are your average weekly earnings before deductions (include any overtime pay, commissions, or tips received). Less than $200 $200-300 $301-400 $401-500 $501-600 Over $600 Hr—‘HHHH A V Your present wages compared to (Name) wages are: More Less Same ”mm A N V 146 Compensation factors: Please select one choice 31. How would you describe your present wage? Very satisfactory [ Satisfactory [ Dissatisfactory [ Very dissatisfactory [ 32. How would you describe your fringe benefits? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory ] J l ] 33. How would you describe vacation policies? Very satisfactory Satisfactory Dissatisfactory ] 1 Very dissatisfactory ] r—Ir—n—u-fi Working Conditions: Please select one choice 34. How would you describe the number of hours a week you are required to work? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory t—JI—Ji—JH 35. How would you describe your opportunities to participate in decision making that affects employees. Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory L—Jt—JI—JL—l 36. How would you describe the physical conditions your work environment? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory ”Hf—1H 37. 147 How would you describe the relationship you have with your supervisor? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory l—‘f—‘f—‘H A v Advancement factors: 38. 39. 'u a '5 40. 41. How would you describe your opportunities for advancement at your current job? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory ] l (2) ] I How would you overall describe your present job satisfaction? Very satisfactory Satisfactory Dissatisfactory Very dissatisfactory HHHH HHS—EH A N V Job and Training Assistance. Please indicate all the applicable choices for each question. In which of the following did you participate? MESC TRA program Mona Shores Comm. Ed. Prog. (Name) transition team prog. None of these Other (please specify) (Go to #41) (1) (Go to #42) (2) (Go to #43) (3) (Go to #44) (4) (Go to #43) (5) l—IHHHH In which of the following did you participate through MESC's TRA program: Referrals to other jobs Job search assistance On-the-job training Relocation assistance Classroom training Counseling/aptitude testing None of these Other (please be specific) (8) HHHHHHH I—JI—‘I—JHl—‘I—IH A V (Continue to question #43) 42. 43. 44. 45. 46. 47. 148 Which of the following did you participate in at Mona Shores High School? Adult Basic Educaton [ ] (1) High School completion [ ] (2) Classroom skill training [ ] (3) If you participated in any of the assistance programs listed in questions 41, 42, or 43 for what type of job were you training or searching? (e.g. carpenter, computer operator) Please be specific (1) (Please continue to question #45) Why did you choose not to participate in an assistance program? Found another job [ Disabled [ Personal problems [ Retired [ No transportation [ Lacked confidence [ Not worthwhile [ Other (please be specific) L—JI—‘I—th—ll—IH A V (Please go to question #54) How many weeks after layoff did you start in a training program? 0-2 [ l (1) 21-26 [ ] (6) 3-5 [ l (2) 27-30 [ l (7) 6-12 [ ] (3) 31-52 [ ] (8) 13-15 [ ] (4) Over 52 [ ] (9) 16-20 [ ] (5) Before layoff [ ] (10) How many weeks were scheduled for the training? 0‘2 [ J (1) 15‘20 [ l (5) 3'5 [ J (2) 21-26 [ ] (6) 6-12 [ 1 (3) 27-30 [ 1 (7) 13-15 [ 1 (4) Other (specify) (8) Did you complete the training? Yes [ ] (If yes, go to question #50) (1) No [ ] (If no, go to question #48) (2) 48. 49. 50. 51. 52. 53. 149 How many weeks of the training did you complete? 0'2 [ J (1) 21'25 [ ] (6) 3-5 [ ] (2) 27-30 [ ] (7) 6-12 [ ] (3) Still attending [ ] (8) 13-15 [ ] (4) Other (specify) 16-20 [ ] (5) (9) Why didn't you complete the training? Found another job Training too difficult Personal problems Sickness Felt ill at ease in program Other (please specify) (6) HHHHl—‘W A U v Is your present job directly related to the training you received? Yes [ ] No . [ ] (2) Not working [ ] What assistance did you receive from the time you were laid off until you found employment? Counseling [ Job Shop [ Placement [ Assessment [ On-The-Job-Training [ Classroom Training [ None [ Other (Please be specific) ] ] ] J (4) ] ] 1 (Go to #54) (7) Do you think the assistance you received was beneficial? Yes [ ] (If yes, go to #54) (1) No [ ] (If no, continue to #53) (2) Why wasn't the assistance beneficial? Too short Too long Could not comprehend Not pertinent to employment Other (please specify) (5) HHHH I—JI—lI—JH A V 150 54. What do you view as more important in a job? Wages (including fringe benefits) [ ] (1) Job satisfaction [ ] (2) 55. Do you have any personal comments that you would like to add to this interview? (1) THIS IS THE END OF THE SURVEY THANK YOU FOR YOUR PARTICIPATION APPENDIX C FOLLOW-UP LETTER APPENDIX C FOLLOW-UP LETTER Dear (Name): About two weeks ago, I sent you a letter asking you if you would be willing to participate in a follow-up study on workers who were permanently laid off when (Name) shut down a plant in September, 1986. As of this date, I have not received the completed questionnaire. Because you are one of a small number of workers who are being asked to give his or her opinion about the layoff, YOUR PARTICIPATION IS VERY IMPORTANT. If you have not already completed the questionnaine, would you please take about 15 minutes to complete the enclosed questionnaire and mail it TODAY in the addressed, stamped envelope» ,At the end of the questionnaire, add any comments you would like to make about what you liked or disliked regarding the way the layoff was handled by (Name),1MESC, and the community. If you have any questions, please call me at (616) 773-1106 (collect if you live outside the 616 area code). Thank you very much for your cooperation. Sincerely, Mrs. Sharon VandenHeuvel Instructor, Muskegon Community College enclosures 2 151 R) APPENDIX D LETTERS SENT TO SUBJECTS PRIOR TO PROJECT SOLICITATION _- 51“ AVJ‘I'LD‘ . I rt" APPENDIX D MESC LETTER TO SUBJECTS Dear (Name): Sharon VandenHeuvel, an instructor at Muskegon Community College, has received permission from the Governor's Office for Job Training to conduct a follow-up study on (Name) employees who were permanently laid-off when (Name) closed down in 1986. Sharon has discussed her project with me in length, and I believe it is a worthy project for you to become a participant. I have given Sharon your name, address, and telephone number. The main objective of Sharon's project is to determine the needs and problems of dislocated workers which occur as a result of a permanent layoff. She will also try to determine how many of the laid-off workers are reemployed. Your participation in this project could make a difference in local, state, and federal policies that pertain to government assistance to dislocated workers. You will be receiving a letter from Sharon within the next two weeks explaining this research project in more detail. I would like to encourage you to participate in this study because the results could benefit the community. Sincerely, John Morgan, Counselor MESC 152 153 APPENDIX D LETTER SENT TO SUBJECTS BY REACHER PRIOR TO INTERVIEWS I am an instructor at Muskegon Community College, and I am doing a follow-up study on (Name) workers who were permanently laid off when Plant 3 closed down in 1986 because of changes in the economy. To determine the effectiveness of government-sponsored training programs and government assistance for dislocated workers, the government is continually seeking to find out what the needs and problems are of workers who have been permanently laid off from a job. You are one of a small number of dislocated workers who are being asked to give his or her opinions on these matters. Participating in a telephone interview, should take about 15 minutes. Your participation is voluntary. You may choose not to participate at all or not to answer certain questions without.penaltyu However, in order that the results will truly represent the thinking of people who have at some point in their lives been permanently laid off after putting in many years of service on a job, IT IS IMPORTANT THAT EACH INTERVIEW BE COMPLETED. Your opinions will be of great value to this research project. There is no risk to you, and you may be assured of COMPLETE CONFIDENTIALITY. Your name will never be placed on the interview form, nor will it ever appear in the written results of the data collected. The benefit of this research is that your local, state, and federal government will have a better understanding of the needs and problems of dislocated workers and can make adjustments to fit those needs. One of the trained interviewers listed below will be calling you next week in the evening to set up a time that would be convenient for you to answer a series of questions about your past and present employment status. Thank you in advance for your time, effort, and consideration given to this project. Sincerely, Mrs. Sharon VandenHeuvel Interviewers: Diana Baran, Barbara Haggert, Sandy Schiller Brett Huff, Sandy Ellis, Jill VandenHeuvel APPENDIX E SCRIPT FOR TELEPHONE INTERVIEWS APPENDIX E TELEPHONE SCRIPT Hello Mr. or Mrs. (Last Name): I am (Name) one of Sharon VandenHeuvel's interviewers. Sharon is the one who sent you the letter on her follow-up study on (Name) employees who were permanently laid off when plant (Name) shut down in 1986. Are you willing to participate in this study? If yes . .."Do you have about 15 minutes now to complete the questionnaire?" If yes, continue with the script: I want you to know that all information will be kept in confidence. The questionnaire is set up in several sections. If you have any questions as we go along or do not understand a question, just stop me and I will repeat the question. At the end of interview: "Thank you very much for your cooperation in participating in this project. If you are interested in reading the results of the survey, a copy will be in John Morgan's office at MESC sometime in December." Goodbye If they cannot participate now "When would be a good time to call you back to complete the interview? 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