Variations in consumer postpurchase responses : the effects of satisfaction level and complaining behavior

In Collections: Electronic Theses & Dissertations

Copyright Status: In Copyright

Material Type: Theses

Authors: Halstead, Diane Marie

Date: 1990

Subjects: Consumer satisfaction
Customer relations
Customer services

Program of Study: Marketing and Transportation Administration

Degree Level: Doctoral

Language: English

Pages: x, 160 pages

Permalink: https://doi.org/doi:10.25335/my2m-r838