Information Technology Professionals can often be under a lot of pressure, especially in the department of IT Services. Many IT Services employees have smart phones they use to download work email so that they are available to provide support at any time. This may result in high stress levels from expectations related to multitasking and better productivity. To explore the impacts of using personal smart phones for IT work several IT Professionals were interviewed about their smart phone usage. Interviewees were asked the same set of questions, but they were prescreened and chosen as participants if they fit one of two profiles: whether they like using their smart phones for work email or dislike using their smart phones for work email. The results showed that how the IT Professionals used their smart phones and their reasoning for using their smart phones appeared to be associated with their stress level. Overall, those who dislike using their smart phones reported experiencing less stress than those that did those who liked using their smart phone for work email. -- Abstract.
Read
