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DATE DUE DATE DUE DATE DUE 09 éUBli 1/98 wCIRCJDatoOmpGS—p.“ THE EFFECTS OF ANGER AND EMOTIONAL FOCUS ON PERSUASIVE MESSAGE PROCESSING: A TEST OF THE NEGATIVE STATE RELIEF - MODEL By Monique Marie Mitchell A Dissertation Submitted to Michigan State University in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Department of Communication 1 999 ABSTRACT THE EFFECTS OF‘ANGER AND EMOTIONAL FOCUA ON PERSUASIVE MESSAGE PROCESSING: A TEST OF THE NEGATIVE STATE RELIEF MODEL BY Monique Marie Mitchell The purpose of this study was to test the Negative State Relief Model’s (NSR; Cialdini, Baumann, & Kenrick, 1981) ability to explain the research in persuasion and emotion. An interesting finding in this body of literature is that persons in a happy mood are more prone to attitude change after reading a persuasive message, regardless of the quality of the persuasive message. Persons in a negative mood, on the other hand, are less prone to attitude change, and are more persuaded by strong persuasive arguments than by weak persuasive arguments. One theory posited to explain these results is the NSR model. One limitation of the NSR model, however, is that it discusses emotion from a valence perspective. Taking a categorical perspective this study proposes that under certain conditions negative emotions will behave like positive emotions. One such condition is when individuals are focussing on their emotion, rather than the task at hand. To this end, a 2 (strong persuasive message, weak persuasive message) X 3 (control group, focus on emotion, focus away from emotion) between subjects factorial design is proposed to test hypotheses. It was predicted that the focus of individuals’ attention will directly affect their level of distraction when reading a persuasive message. People who are focused on their emotion will reveal higher levels of distraction. Distraction will affect recipients’ recall of the persuasive message. Thus, if people are focusing on their emotion, their level of distraction will be high, and recall will be low. If people are focusing on the task, their level of distraction will be low and recall will be high. Persons who are distracted and cannot recall much of a persuasive message will have a lessened ability to counterargue a persuasive message. People who cannot counterargue will exhibit more attitude change. Those who are not distracted by the persuasive message and have better recall of the message will be better able to counterargue. This effect, however, is affected by the quality of the persuasive message. Message strength will have a weak effect for those in the focus toward emotion condition, due to lack of systematic processing. Message strength will have a strong effect for the participants in the focus away from emotion condition because of systematic processing. The data were not consistent with the hypotheses in the main. Limitations are discussed. This dissertation is dedicated to my parents, who taught me what hard work really is. ACKNOWLEDGEMENTS This dissertation and the completion of my doctorate degree would not have been possible without the love, support and encouragement of several people. I would like to thank each of these people. To my siblings, Michelle, Misty, and Billy: Thank you for always supporting my endeavors, and for making my life so enjoyable. I am glad that we are family. To Dad and Sue: I watch how hard you work. Thank you for giving me the work ethic and strength it takes to finish graduate school. To Mom: The love you have given me over the years is incredible. I know that part of this degree belongs to you. Thank you for pushing me, reminding me what is really important in life, and for being so proud. To Marge: Thank you, thank you, thank you for making me stay at M.S.U.l!l Oh, and for listening to me constantly, for helping me with all of my paperwork, and for being you. To Maria and Victoria: I will miss our slumber parties! Thanks for being great co- authors, good friends, and great listeners. To the “Gang” (Craig, Cynthia, Jenn, Jen): We had fun, didn’t we? To Kimo: Thanks for making life an adventurellll I am glad to have a BFF like you. To my committee members Ron, Sandi and Stan: Thanks for serving on my committee! More importantly, thank you for helping me mature as a scholar. Thank you also for being my friends. My graduate career has been wonderful, and I will miss it greatly, mainly, because of the friendship and guidance you have offered. To Frank: Five years and out! I can never thank you enough for being my advisor. You have been a counselor, a teacher, a colleague, and most importantly my true friend. I will take the things you have taught me with me for the rest of my life. If I can someday be the kind Of advisor you were to me, then I will have truly accomplished greatness. Thank you for teaching me n_ot what to think, but to think. Finally, to Stephen: I love you. Thank you for putting up with me through the dissertation process, and for uprooting your life to move to Oklahoma so that we could start our life. TABLE OF'CONTENTS LIST OF TABLES .............................................................. viii LIST OF FIGURES ............................................................ viiii INTRODUCTION ................................................................. 1 LIMITATIONS OF THE NEGATIVE STATE RELIEF MODEL .............................................. 4 FOCUS TOWARD THE EMOTION ................................ 6 FOCUS AWAY FROM THE EMOTION ........................... 7 COGNITIVE RESPONSES .......................................... 8 METHOD ......................................................................... 11 PARTICIPANTS............................................' ............ 11 DESIGN .................................................................. 11 PROCEDURE .......................................................... 12 INSTRUMENTATION ................................................ 16 RESULTS ......................................................................... 20 DISCUSSION .................................................................... 29 vi TABLE OF'CONTENTS LIST OF TABLES .............................................................. viii LIST OF FIGURES ............................................................ viiii INTRODUCTION ................................................................. 1 LIMITATIONS OF THE NEGATIVE STATE RELIEF MODEL .............................................. 4 FOCUS TOWARD THE EMOTION ................................ 6 FOCUS AWAY FROM THE EMOTION ........................... 7 COGNITIVE RESPONSES .......................................... 8 METHOD ......................................................................... 11 PARTICIPANTS............................................' ............ 11 DESIGN .................................................................. 11 PROCEDURE .......................................................... 12 INSTRUMENTATION ................................................ 16 RESULTS ......................................................................... 20 DISCUSSION .................................................................... 29 vi LIST OF TABLES TABLE ONE ATTITUDE CHANGE BROKEN DOWN BY EXPERIMENTAL CONDITION ................................................... 42 TABLE TWO CORRELATIONS AMONG THE VARIABLES FOR FOCUS AWAY FROM EMOTION CONDITION ........................................................................... 43 TABLE THREE CORRELATIONS AMONG THE VARIABLES FOR FOCUS TOWARD EMOTION CONDITION ............................................................................ 44 vii LIST OF FIGURES FIGURE ONE PREDICTED PATH MODEL FOR THE FOCUS AWAY FROM EMOTION CONDITION .................................................. 38 FIGURE TWO PREDICTED PATH MODEL FOR THE FOCUS TOWARD EMOTION CONDITION ....................................................... 39 FIGURE THREE PATH MODEL FOR THE FOCUS AWAY FROM EMOTION CONDITION WITH PATH COEFFICIENTS ................... 40 FIGURE FOUR PATH MODEL FOR THE FOCUS TOWARD EMOTION CONDITION WITH PATH COEFFICIENTS ............................. 41 viii The Effects of Anger and Emotional Focus on Persuasive Message Processing: A Test of the Negative State Relief Model Introduction The purpose of this study is to test the Negative State Relief Model’s (NSR; Cialdini, Baumann, & Kenrick, 1973) ability to explain the research in persuasion and emotion. An interesting finding in this body of literature is that persons in a happy mood are more prone to attitude change after reading a persuasive message, regardless of'the quality of the persuasive message. Persons in a negative mood, on the other hand, are less prone to attitude change, and are more persuaded by strong persuasive arguments than by weak persuasive arguments. Scholars have posited that this effect exists because persons in a positive mood lack the motivation and/or ability to process a persuasive message systematically as proffered by the Elaboration Likelihood Model (ELM; Petty & Cacioppo, 1986). Persons in a negative mood, on the other hand, have the motivation and the ability to process persuasive messages systematically because they desire to relieve themselves of the negative affect they are experiencing (Cialdini, Baumann, & Kenrick, 1981) as predicted by the NSR model. There is no literature, however, showing that these findings will be replicated with negative emotions other than sadness, and if such findings are dependent on the focus of the respondents’ attention rather than their emotional state. Therefore, this study is designed to test the applicability of the NSR model as a satisfactory explanation for the impact of negative emotions on persuasive message processing. It is proposed in this study that the valence of an emotion is not what affects message processing, but that emotional focus is the key variable. Specifically, this study offers a test of the impact of emotional focus on message processing, and investigates the extent to which focus affects distraction, which impacts the effect of message strength on attitude change. To this end, a 2 (strong persuasive message, weak persuasive message) X 3 (control group, focus on emotion, focus away from emotion) between subjects factorial design is proposed to test hypotheses. The NSR model (Cialdini, Baumann, & Kenrick, 1981) has been posited. as the theoretical underpinning for certain persuasive effects (e.g. see Boster, Mitchell, Lapinski, Orrego, Cooper & Reinke, 1999) most notably the effects of guilt on helping behavior. The NSR model is also useful in understanding the effects of negative emotion on persuasive message processing. Negative emotions hinder the persuasion process by making attitude and behavior change more difficult (Bless, Mackie, & Schwarz, 1992; Bohner, Chaiken, & Hunyadi, 1994; Worth & Mackie, 1987). Moreover, participants in a negative mood are more persuaded by strong arguments than by weak arguments, but the for persons in a positive mood the effect of message strength on persuasion is trivial (Bless, Mackie, & Schwarz, 1992; Bohner, Chaiken, & Hunyadi, 1994). Several studies have produced this interaction effect. In fact, Brentar, Dillard, and Smith 2 (1997) conducted a meta-analysis examining 18 studies (n=3217) which investigated the effect of mood valence on attitude change. Brentar, Dillard, and Smith predicted that valence of mood should correlate positively with attitude change, and their data were consistent with this hypothesis. The average correlation was p.07, (95% c.i.=+.04 to +.10). Although this correlation is small, its confidence interval does not contain zero, thus this correlation is statistically _ significant. Although scholars agree that this interaction effect is replicable, the theoretical underpinning of the effect is arguable and perhaps unknown. One theory which aids understanding this area is the NSR. According to Cialdini’s NSR model, negative affect is accompanied by an intrinsic drive to alleviate the negative feelings (Carlson & Miller, 1987). Persons who have internalized pro-social standards may alleviate the negative affect by helping someone in need (Berkowitz, 1987; Carlson & Miller, 1987; Cialdini, Baumann, & Kenrick, 1981; Cialdini & Fultz, 1990). Individuals may also be motivated to distract themselves from unpleasant thoughts, and engage in other activities that divert their attention from the unpleasant affect (Isen & Simmonds, 1978), such as reading a persuasive message or engaging in an alternative task. In fact, people may be likely to ignore any stimulus that prolongs the negative affect. Although the NSR model is useful in understanding the relationship between emotion and persuasive message processing, it is limited in scope. These limitations will be discussed subsequently. Limitations of the Negative State Relief Model - The NSR model discusses negative states from a dimensional perspective which assumes that emotion can be understood on a continuum ranging from positive to negative. Dimensional models of affect purport that emotional states of similar valence share common defining features and suggest that understanding the underlying features of the dimension will lead to an understanding of the emotion itself (Dillard & Smith, 1997). In fact, some dimensional models treat emotions of similar valence as if they are on a bipolar scale ranging from negative to positive (Russell, 1980). An alternative way to conceptualize emotion is from a categorical perspective. The categorical perspective emphasizes the unique qualities of distinct emotional states (e.g. Ekman, 1992; Izard, 1977). The categorical perspective can gain credibility if data indicate that negative and positive emotions can behave similarly under certain conditions. Hence, if data can indicate that negative emotions can impact persuasive message processing in the same way as positive emotions do, when persons are focused toward their emotion, such data would also reveal that a dimensional view of emotion is flawed. Working from a valence perspective, Cialdini notes that what distinguishes negative emotions from "positive emotions is the focus of the receiver’s thoughts. Persons who experience negative affect will focus their thoughts away from the emotion in order to stop experiencing the emotion. In lieu of concentrating on the negative emotion, they will pay attention to an alternative task (such as 4 scrutinizing a persuasive message). When individuals concentrate on a persuasive message, they are more likely to be persuaded by a strong persuasive message, than by a weak persuasive message because it is more likely that they are systematically processing the message. Persons experiencing a positive emotion, on the other hand, will focus their attention on the emotion in order to maintain the good feelings, thus systematic processing is difficult if at all possible. For example, Worth and Mackie (1987) conducted a study where they induced persons to be in a positive or neutral mood by having them either win money in a fake lottery, or not having them win money. Subsequently, participants were asked to read either a weak or a strong persuasive message. For persons in the positive mood, the weak message condition showed mean attitude change of 1.73. Their mean attitude change in the strong message condition was 1.5, a meager difference. However, for individuals in the neutral mood, the-weak message condition produced a mean attitude change of .73, while the mean attitude change was 2.45 in the strong message condition for those in a neutral mood, a large difference. Although the NSR model helps us understand such patterns of means, Cialdini does not address the possibility that persons experiencing any emotion can either focus their attention toward the emotion or away from the emotion depending on other characteristics of the emotion induction. Such is the position taken in this investigation. Focua Toward the Emotion Certain emotions motivate us to concentrate on the feelings aroused. One example of such an emotion is happiness. Research has indicated that when persons are made to feel happy, the effect of message strength on persuasion is trivial. Researchers argue that happiness has such an impact because instead of concentrating on reading the persuasive message, the persons concentrate on the emotion (e.g. Mackie & Worth, 1989). An alternative hypothesis is that happy receivers pay attention to emotion related thoughts, not only because they are happy, but because of other artifacts in the emotion induction. Happiness is an emotion about which the recipient can do something. The happy person can continue to think happy thoughts, which will maintain the happy emotion. Other emotions besides happiness will lead to similar results if they too include an element of personal efficacy. It is posited that if a negative emotion induction also includes personal efficacy, then the receivers’ focus will remain on the emotion, and they will not concentrate on other external stimuli such as a persuasive message. Hence, the negative emotion would produce similar message effects as happiness. Under these conditions it would be expected that the impact of message strength on attitude change typically found for persons in a negative mood would disappear. If this outcome were observed it would raise serious questions about the broad application of the NSR model, and it would introduce important moderators to our understanding of the role of mood in persuasive message processing. 6 Focus Away From the Emotion. Cialdini proffers that negative emotions are accompanied by an intrinsic drive to reduce the negative emotions. Much of the research examining the effects of negative emotion on persuasive message processing have induced sadness. Sadness inductions are usually accomplished by asking the participant to concentrate on the saddest event in their lives, or by having them watch a sad movie clip. This research has consistently found that those feeling sad pay attention to the task (i.e., reading the persuasive message), and hence, are more persuaded by the strong persuasive message than by the weak persuasive message. Though the affective valence experienced by the person is an important motivator for seeking relief, what may cause persons to focus on the task may be features of the emotion induction, rather than the specific emotion. First, if characteristics of the induction create a situation in which there is nothing recipients can do to alleviate the source of the negative emotion, they will be more likely to pay attention to other stimuli to distract themselves from the emotional state. That is, paying attention to the emotion will prove dysfunctional in that it would perpetuate the negative feelings. Therefore, the participants will be likely to pay attention to other tasks (e.g. reading a persuasive message) because concentrating on the emotion is unproductive. Perhaps the negative valence of the emotion itself is not what predicts whether people will focus on issues related to the emotion or focus on a persuasive message. It is proposed here that certain elements of the negative 7 emotion induction may better predict where the participants’ attentional focus will be. If participants perceive that they canido something about, or to, the emotion producing agent they will be more likely to focus on issues related to the emotion itself (such as how to gain revenge). On the other hand, if participants perceive that there is no action they can take to impact the emotion producing agent, they will be more likely to focus on other tasks. The focus of the receiver’s attention is important because it will help predict the path other cognitive responses, which directly affect attitude change, will take. These cognitive responses will be discussed next. Cognitive Resgonses The focus of the receivers’ attention will directly affect their cognitive responses to the persuasive message. Past research has indicated several variables that are important to the process of attitude change. This study will investigate three variables that data indicate are important: distraction, recall, and counterarguing. Scholars have long paid attention to the effects of distraction on attitude polarity (for review, see Buller, 1986). The research on distraction has yielded mixed results, however, meta-analytic data have indicated that distraction facilitates attitude Change. The most common explanation for this relationship is counterargument disruption (Burgoon, Cohen, Miller, & Montgomery, 1978; Festinger & Maccoby, 1964). Counterargument disruption begins with the assumption that when people are in a persuasive situation, they attempt to counterargue the message. The more counterarguments persons 8 develop, the more likely they will be resistant to attitude change. When distracted, however, it is difficult to form counterarguments given the difficulty with comprehending and recalling the persuasive message. Hence, distraction serves to facilitate attitude change via lessened ability to counterargue. In fact, Festinger and Maccoby (1964) wrote: The critical variable would be the extent to which the attention of the person was distracted from the persuasive communication while listening to it. If the attention of the listener were distracted sufficiently to make it quite difficult for him to counterargue, but not so much as to interfere with his hearing of the speech, this would represent a maximally effective situation. Buller’s data indicated that the correlation between distraction and counterarguing is r = -.17, and the relationship between counterarguing and attitude change is r = -.50. Given that the correlation between distraction and attitude change is r = .03, a simple causal chain where distraction leads to counterarguing, which is antecedent to attitude change, fits with minimal error. The focus of individuals’ attention will directly affect their level of distraction when reading a persuasive message. People who are focused on their emotion will be distracted when reading to the persuasive message. Distraction will affect recipients’ recall of the persuasive message. Thus, if people are focusing on their emotion, their level of distraction will be high, and recall will be low. If people are focusing on the task, their level of distraction will 9 be low and recall will be high; Persons who are distracted and cannot recall much of a persuasive message will have a lessened ability to counterargue a persuasive message. People who cannot counterargue will exhibit more attitude Change. Those who were not distracted by the persuasive message and have better recall of the message will be better able to counterargue. This effect, however, is affected by the quality of the persuasive message. Message strength will have a weak effect for those in the focus toward emotion condition, clue to lack of systematic processing. Message strength will have a strong effect for the participants in the focus away from emotion condition because of systematic processing. The relationships among these variables are depicted in Figures One and Two. According to the NSR model people in a negative mood state will desire to ameliorate their negative feelings, and therefore, distract themselves from thoughts related to the emotion producing agent. As such, they will focus more closely on. the task of reading the persuasive message, and hence, be more persuaded by strong persuasive messages than by weak persuasive messages. The present study challenges this prediction. It is proffered that the ability to take action will moderate the impact of message strength on counterarguing and subsequent attitude change. Using anger as an example of a negative emotion, this study is designed to determine the NSR model’s ability to predict message strength’s impact on counterarguing and attitude change under two sets of IO conditions: one in which action can be taken (focus toward emotion), and one in which no action can be taken (focus away from emotion). It is hypothesized that in the emotion focus condition participants will be distracted and have low recall of the persuasive message. Low recall, in turn will lower their ability to counterargue and the effect of message strength (via counterarguing) on attitude change will be trivial. In the task focus condition, participants will not be distracted by their emotion and will have better recall. Thus, they will have a heightened ability to counterargue and will be more persuaded by the strong persuasive message than by the weak persuasive message (see Figures One and Two). Finally, it is also hypothesized that there will be a positive, linear relationship between attitude change and post message behavior. Method Participants In exchange for course credit, 120 undergraduates enrolled in a communication course at Michigan State University agreed to participate in the experiment. Seventy-seven percent of the participants were female, and 73% were Caucasian. The mean age was 21 years (§ = 2.20 years). Design A 2 (strong persuasive message, weak persuasive message) X 3 (control, focus toward emotion, focus away from emotion) independent groups design was employed. Participants were assigned randomly to experimental groups 11 yielding 20 participants in the control, weak message condition; 18 participants in the control, strong message condition; 19 participants in the foCus away from emotion, weak message condition; 20 participants in the focus away from emotion, strong message condition; 19 participants in the focus toward emotion, weak message condition; and 24 participants in the focus toward emotion, strong message condition. Procedure One week before the experiment participants were asked to fill out a questionnaire tapping into pre-message attitude toward wearing bicycle helmets. The participants were then asked to Sign up for a time to enter the laboratory. Participants were told they would be reading‘ a public service announcement about wearing bicycle helmets, and would be asked to answer a series of questions afterward. Next, all participants, except those in the control group, were instructed, “Since I also work for Michigan State administration I was asked if I could also get some reactions from you about another university related topic. Michigan State will be changing its graduation requirements, and will be officially releasing a statement regarding this late next week. Before the memo is released the board of trustees would like me to get student reactions.” In the focus away from emotion condition, participants then read the following: Michigan State University’s Board of Trustees recently released a memo to all units on campus stating that beginning the fall of 2000 all students will berequired to take a‘comprehensive exam prior to 12 graduation. This exam will test students’ general knowledge, and knowledge specific to their major(s) similar to the Graduate Entrance Exam (GRE). If students fail this exam they will be required to take a capstone course (at the students’ cost) provided by their college, which will prepare them to take the exam a second, and last, time. Students will not be allowed to graduate if they fail the exam a second time. It is important to note that MSU is changing its graduation requirement, and no student is omitted by a “grandfather clause.” That is, all seniors must take this exam beginning September 2000. Reportedly, this is a move toward an initiative that is being called “Academic MSU.” Although some students are angry about this decision, the MSU administration has already begun implementing this requirement. In fact, an unnamed administrator was quoted stating “Michigan State students are an embarrassment. They score lower than other students nation-wide and are unprepared for the “real world;” we no longer can put up with such non-academic attitudes.” Another MSU trustee stated, “Students here (at MSU) don’t care about getting an education. They are lazy. It’s about time we demand that they learn something.” lnforrnation regarding this new requirement can be retrieved off of the lntemet at Http:llwww.academicmsu.com. This information will be released officially to students, communities, and 13 the press late next week. Preaident McPheraon and hi§ colleagues have alreadv con§ulted aamall goup of atudentaand are no lo_ng_e_r_ accepting any feeMk. At this point there is nothing MSU students can do about thLS deciaion. Participants in the focus toward emotion condition read the same memo, except the last paragraph was changed such that an action could be taken: This information will be released officially to students, communities, and the press late next week. Although President McPherson is convinced the comprehensive exam is the answer to a slew of academic problems at Michigan State, he is accepting feedback. Students can reach him via e-mail. If you would like to reach President McPherson and tell him how you feel about this decision an anonymous e-mail system has been set up for you in the communication department. You can reach MSU administrators and tell them what you think of their system, after you finish the rest of this survey. After participants read the memo they were asked to fill out a questionnaire which served as the first emotion induction check. Next, all participants read either a strong or weak persuasive message about wearing bicycle helmets. The strong message stated: There are over 100 million people who ride a bicycle in America. While bike riding is great fun, precautions must be taken, such as 14 wearing a bicycle helmet. It is known by experts that wearing a bicycle helmet while riding is a must, and the fact is that only 10% of adults do so, and only 2% of children wear a bicycle helmet. Each year 50,000 bicyclists suffer serious head injuries due to not wearing a helmet. In fact, biking is the most common cause of recreational injury, accounting for almost 600,000 emergency room visits each year. Specifically, in 1987, 561,765 people were treated In emergency rooms for injuries suffered due to biking accidents. Head trauma, which can be prevented by wearing a bicycle helmet, results in approximately 85% of bicycle fatalities. In Eastern Ontario, out of 880 head injuries, the largest group were due to bicycle accidents. Simply wearing a bicycle helmet can put an end to these staggering statistics. Research has indicated that wearing a bicycle helmet can reduce the risk of head iniugy by 85%. In addition, federal researchers have stated that “one death every day, and one head injury every four minutes could be prevented if every cyclist wore a helmet.” Be smart, wear a bicycle helmet whenever you ride a bike. The weak message stated: There are many people who ride a bicycle in America. While bike riding is great fun, precautions must be taken, such as wearing a bicycle helmet. While it is known by locals that wearing a bicycle 15 helmet while riding may be necessary, the fact is that not many people wear a bicycle helmet. Each year some bicyclists suffer mild head injuries, though the cause of the head injuries is still not clear. Biking has been cited to be a common cause of recreational injury, accounting for a few emergency room visits each year. A couple years ago, many people were treated in the hospital for injuries suffered due to biking accidents. Head trauma results in a few of bicycle fatalities. Some scholars believe that wearing a bike helmet might reduce these injuries, but the evidence is unclear. In Eastern Ontario, out of hundreds of head injuries, a large group were due to bicycle accidents. Wearing a bicycle helmet might put an end to these injuries. Research has indicated that wearing a bicycle helmet might reduce the risk of head injury by 3%. The fact is, wearing a bicycle helmet can’t hurt you and it is fashionable. Be smart, wear a bicycle helmet whenever you ride a bike. Participants were then asked to complete packet of questions which included all dependent measures. These measures will be discussed subsequently. Instrumentation Emgtion In;l_uc_:tion Check. The extent to which the participants experienced anger was measured via four items asking them to indicate how angry, mad, enraged or furious they (1 = none of this emotion, 7 = a great deal of 16 this feeling) felt. Participants were also asked to indicate how sad, happy and fearful they felt in order to assess participants experience of anger, in lieu of other emotions. A pilot test indicated that the experimental induction did induce anger. Mean anger scores were M=15.95 (§=14.85). Scores could range from four to 28, hence it was concluded that the participants experienced an average amount of anger as a result of this induction. Persuasive Message Strength Induction Check. Participants were also asked to fill out five short Likert type items ranging from one to seven (1 = not persuasive, 7 = very persuasive) as an induction check for message strength. Items indicated how compelling, persuasive, dumb, weak, and convincing the message was. Negatively worded Items were reflected such that higher scores indicated more perceived message strength. A pilot test indicated that the strong message was perceived to be more persuasive (M=18.53, §=3.86) than the weak persuasive message (M=17.66, §=3.16). Moreover, a 2 (toward emotion, away from emotion) X 2 (strong message, weak message) analysis of variance (ANOVA) produced a substantial main effect for message quality in this pilot test (F (1,70)=7.33, p<.01, eta2=.10, E32). hence, this induction was concluded to be successful. Attitude Change. Attitude change was measured via five Likert type questions tapping into the individuals’ attitude about wearing bicycle helmets (1=wearing a bicycle helmet is a bad idea, 7=wearing a bicycle helmet is a good idea). Example items are, “I think wearing a bicycle helmet is important” and 17 “Wearing a bicycle helmet is a smart choice.” Attitude change was assessed by calculating the difference between the participant’s post-message attitude and their pre-message attitude. [Legal Recall was measured by counting the amount of persuasive arguments the participant correctly recalled. Both the weak and strong persuasive messages included 14 persuasive arguments. A zero to two rating was given for each of the 14 indicators. Zero indicated the persuasive message was not mentioned, one indicated that the gist of the message was recalled, and a two indicated that the message was recalled exactly. Two trained coders coded 10 percent of the thought listing tasks. Their coding responses were correlated and used to calculated inter-coder reliability, yielding an alpha of .94. Counterarguing. Participants were asked to think back about their attitude toward bicycle helmets. Next, they were given the instruction, “Think about what this message was advocating. Now think of every point you can that is counter to the message. What counter points or counter arguments can you come up with?” Each counterargument was counted. Distraction. Participants were also asked to list every thought they had while reading the bicycle helmet message. This thought listing task was coded for emotional thoughts (thoughts indicating how angry they were about the comprehensive exams, or any other explicit indication of their anger) and number of thoughts which were off of the bicycle helmet topic. Emotional thoughts and off topic thoughts were used as indicators of distraction. A pilot test indicated ‘ l8 that participants in the focus toward emotion condition had more emotional thoughts (_M=.33, _s_=.63) than did participants in the focus away from emotion condition (M=.11, _s_=.31). A 2 X 2 ANOVA also indicated a main effect for focus on emotional thoughts (F (1, 72)=3.94, p=.05). There were no substantial effects for off topic thoughts. Two trained coders coded 10 percent of the thought listing tasks. Their coding responses were correlated and used to calCulated inter- coder reliability, yielding a reliability of .98 for off topic thoughts and 1.00 for emotional thoughts. These measures were correlated to assess whether they were alternate indicators of distraction, and could be summed to form an index. These indicators were not significantly correlated (_r=-.10, p>.05), and therefore were not considered alternate indicators. Moreover, in the main study, a 2 X 3 ANOVA was also performed on the dependent variable, emotional thoughts, as a measure of distraction. There was a substantial main effect for focus (F(2,114)= 3.02, p=.05, eta2 =.05, _r=.22) indicating that individuals in the experimental groups had more emotional thoughts (focus toward emotion: M=.33, a: .80, focus away from emotion: M=.31, §=.66) than the participants in the control group (M=0.00, §=0.00). The experimental groups did not have different means, however, as predicted. This main effect was examined with caution, however, because there was also a significant message by focus interaction (F(2,114)= 3.27, p<.05, eta2=.05, 5.22) indicating that for participants in the focus toward emotion condition strong messages elicited more emotional thoughts than did weak messages. For participants in the focus away from emotion condition, 19 weak messages elicited more emotional thoughts than strong messages did. Because the dependent variable, emotional thoughts, was not effective it was not used as a dependent variable. Henceforth, distraction will be referring to number of off topic thoughts. Behavior. Two weeks after the laboratory session, participants were called on the telephone and asked about their bicycle helmets wearing behavior. Behavior was measured using four Likert type items ranging from one to seven (seven indicating mOre of the recommended behavior). Example items are, “I have priced bicycle helmets” and “l have worn a bicycle helmet since my participation in the study.” Results Confirmatory factor analysis procedures were performed on the scales yielding the expected seven factor solution for anger, fear, sadness, happiness, attitude change, message strength, and recall. Analyses revealed that the scales formed unidimensional solutions. First, the emotion induction was assessed for effectiveness. The four items measuring anger were summed to form an index. This index was skewed positively with an overall mean of 14.96 and a standard deviation of 8.96. The reliability of this index was estimated by standardized item alpha and was found to be .98. A 2 X 3 message type by focus ANOVA performed on these data produced a substantial main effect for focus (F(2,1 13)=15.82, p<.01, etaz =.22, _r=.47) with no other substantial effects emerging. Inspection of the means 20 indicated that the participants receiving the emotion induction (i.e. both experimental groups) experienced more anger (focus away from emotion: M=15.92, _s_=8.95; focus toward emotion: M= 14.00, §=8.86) than the control group experienced (M=6.61, §=4.08). Because research has indicated individuals may experience more than one emotion at a time, the participants’ level of fear, sadness, and happiness was also assessed. Four items measuring fear were summed to form an index. This index was skewed positively with a mean of 10.90 and a standard deviation of 7.98. The reliability of this scale was estimated by standardized item alpha, and was found to be .98. A 2 X 3 ANOVA performed on these data produced a substantial main effect for focus (F(2,1 13)=10.35, p<.01, eta2=.16, p.40) with no other substantial effects emerging. Inspection of the means indicated that the participants in the experimental groups experienced more fear (focus away from emotion: M=13.34, §=8.27, focus toward emotion: I_VI_=12.69, §=8.80) than the control group experienced (Mr-6.52, §=4.13). Four items measuring sadness were summed to form an index. This index had a mean of 11.00 and a standard deviation of 6.04. The reliability of this scale as estimated by standardized item alpha was .90. A 2 X 3 ANOVA performed on these data produced a main effect for focus (F (2,1 13)= 4.9, p<.01, eta2=.08, [=.28) with no other substantial effects emerging. Inspection of the means indicated that participants in the experimental conditions experienced more sadness (focus away from emotion: M=12.31, §=5.80; focus toward emotion: _Il_ll=12.04, §=6.83) than the participants 21 in the control group experienced (M=8.54, §= 4.40). The four happiness items were summed to form an index. The mean of this index was 16.00 with a standard deviation of 6.82. The reliability of this index, as estimated by standardized item alpha was .95. A 2 X 3 ANOVA performed on these data indicated a main effect for focus (F(2,112)= 10.46, p<.01, eta2 =.16, _r=.40) with no other significant or substantial effects emerging. Inspection of the means indicated that participants in the control group experienced more happiness (M_=9.92, §=2.59) than did the participants in the experimental groups (focus away from emotion: M=6.79, §=3.70; focus toward emotion: _M=8.26, _s_=3.44). Three items were summed to form the message strength induction check. This scale was skewed negatively with a mean of 13.83 and a standard deviation of 4.30. The reliability of this index was estimated by standardized item alpha and was found to be .85. A 2 X 3 focus by message type ANOVA performed on these data produced a substantial main effect for message type (F( 1, 114)= 23.24, p<.01, eta2 =.17, [=.41) with no other substantial or significant effects emerging. Inspection of the means indicated that participants receiving the strong persuasive message reported it being more persuasive (_M=15.53, §=3.31) than those receiving the weak persuasive message (M=12.02, §=4.52). The distribution of responses to the distraction measure (i.e., number of Off topic thoughts) was skewed positively with a mean of 1.5 and a standard deviation of 2.04. A 2 X 3 message type by focus ANOVA performed on these data produced no substantial effects. The means, however, did indicate that 22 participants in the focus toward emotion condition had more off topic thoughts (M=1.77, §=2.6) than did the participants in the focus away from emotion condition (_M=1.11, §=1.6) though the difference was trivial, and statistically insignificant. The 14 recall items were summed to form an index. This index was skewed positively with a mean of 4.49 and a standard deviation of 3.01. The reliability of this scale was estimated by standardized item alpha and was found to be .36. The number of counter arguments each participant developed was summed to form an index. This index was skewed positively with a mean of 2.76 and a standard deviation of 1.60. The four attitude change items were summed to form an index. This index was skewed positively with a mean of .73 and a standard deviation of 3.77. The reliability of this index was estimated by standardized item alpha and was found to be .61. The first hypothesis proposed that emotional focus would impact distraction such that those participants in the focus toward emotion condition would be more distracted than either the participants in the focus away from emotion condition and the control group. As previously mentioned, a 2 X 3 focus by message type ANOVA performed on these data produced no substantial effects. The means, however, did indicate that participants in the focus toward emotion condition had more off topic thoughts (I\_ll=1.77, §=2.6) than did the 23 participants in the focus away from emotion condition (M=1.11, §=1.6) but the difference was trivial and statistically insignificant. The second hypothesis predicted that focus would impact recall of the persuasive message. Specifically, participants in the focus away from emotion condition were predicted to recall more of the persuasive message than participants in the focus toward emotion condition given that they were proposed to be less distracted. This hypothesis was not consistent with these data. A 2 X 3 ANOVA performed on these data did not produce a main effect for focus, or a substantial interaction effect. A main effect for message type, however, was found (F(1,98)= 11.29, p<.01, eta2=.10, p.32). Inspection of the means indicated that participants were better able to recall the strong persuasive message (M=5.42, §=3.50) than the weak persuasive message (_M=3.43, §=1.96) regardless of emotional focus. The third hypothesis predicted that focus would impact counterarguing. It was proposed that participants in the focus toward emotion condition would be less able to counterargue the persuasive message given their level of predicted distraction. Moreover, it was predicted that it would be easier to counterargue a weak persuasive message than a strong persuasive message. A 2 X 3 ANOVA performed on these data were not consistent with this hypothesis. No substantial main effects or interaction effects emerged. Participants were equally able to counterargue in all conditions. 24 The fourth hypothesis predicted a message by focus interaction for attitude change. It was predicted that for participants in the focus toward emotion condition, message type would have a trivial impact on attitude change. For participants in the focus away from emotion condition, however, message type was predicted to affect attitude change substantially. A 2 X 3 ANOVA performed on these data was not consistent with this hypothesis. First, a main effect for message type was found (F(1,114)= 7.53, p<.01, eta2=.06, [=.24). Inspection of the means indicated that more change was found when participants read the strong persuasive message. These means are presented in Table One. There was also a main effect for focus, although it did not reach conventional levels of statistical significance (F (2,1 14)= 2.61, p=.07, eta’=.04, [=.20). The means indicated that persons in the focus toward emotion condition had less attitude change than did participants in the focus away from emotion condition, and participants in the control group (see Table One). Moreover, to provide a more rigorous test a contrast analysis was also employed on the attitude change data. The contrast —1 was applied to the weak message, focus toward emotion condition, 0 was applied to the weak message, focus away from emotion condition, 0 was applied to the strong message, focus toward emotion condition, and 1 was applied to the strong message, focus away from emotion condition. No substantial or significant effects emerged. 25 The final hypothesis predicted a positive, linear relationship between attitude change and post message behavior. These data were inconsistent with this hypothesis (_r=-.06, p>.05). F urtherrnore, this study predicted specific causal relations among these variables (see Figures One and Two). Hence, these path models were tested using ordinary least squares to estimate parameters. In order to test a path analytic model the correlations among the predicted variables must be examined. The correlations for these models are presented in Tables Two and Three. The first model predicted that for the focus away from emotion condition, recall and perceived message strength would be causally antecedent to counterarguing, which would predict attitude change. The path coefficients generated by this model are presented in Figure Three. In order to test the fit of this model several analyses were employed. First, the size of the path coefficients was considered. The link between recall and counterarguing was - .05, a trivial link. This small link indicates lack of fit. Next, confidence intervals were drawn around each of the links. If the confidence interval includes zero, then the link is considered trivial. The confidence interval for the link between recall and counterarguing was (95%=-.58 to .48), the interval includes zero. The confidence interval for the link between perceived message strength and counterarguing was (95%=-.13 to .53). Finally, the confidence interval for the link between counterarguing and attitude change was (95%=-.59 to .19). Each interval includes zero, hence this model is not consistent with these data. 26 Finally, the errors generated by this model were considered. Errors are calculated by the difference between the obtained and predicted correlations for the unspecified links. Large errors indicate lack of fit of a path model. The error generated for the link between recall and attitude change was -.22, and the error for the line between message strength and attitude change link was .37. These errors appear to be large, however, the chi-square analysis indicates that they are within sampling error of zero (x2=1.62 (2), p>.05). These results indicate that important paths are weak, in the incorrect direction, and errors generated by this model are large. Thus, these data indicate that it is very unlikely that the causal mechanisms predicted in this study actually predict attitude change. The second model predicted that for the focus toward emotion condition, distraction would be causally antecedent to recall which would be causally antecedent to counterarguing, which would predict attitude change directly. Perceived message strength was also predicted to be antecedent to counterarguing. The main difference between this model and the previous model is the perceived message strength is proposed to have a weak link to counterarguing. The path coefficients generated by this model are presented in Figure Four. In order to test the fit of this model, several analyses were employed. First, the size of the path coefficients was considered. The smallest link in this model is the link between counterarguing and attitude change (-.18). The size of this path coefficient is considered to be small which indicates lack of fit. Next, confidence intervals were drawn around each of the links. The 27 ' confidence interval for the link between distraction and recall was (95%=-.06 to .92). The confidence interval for the link between recall and counterarguing was (95%=—.22 to .92). The confidence interval for the link between counterarguing and attitude change was (95%=-.57 to .21). Finally, the confidence interval for the link between perceived message strength and counterarguing was (95%=- .66 to .20). Each interval includes zero, hence this model is not consistent with these data. The errors generated by this model were also considered. The error generated for the link between memory and perceived message strength was .21, the error for the link between perceived message strength and attitude change was .32, the error for distraction and counterarguing was .05, the error for distraction and attitude change was .02, and the error for memory and attitude change was .85. Most of these errors are large, however, the chi-square analysis indicates that they are within sampling error of 'zero (x2=4.48 (5), p>.05). Again, important paths are weak and in the wrong direction and errors generated by this model are large. Distraction was positively related to recall such that the more off topic thoughts individuals had, the more they recalled about the persuasive message. It was predicted that distraction (i.e. off topic thoughts) would decrease recall. Moreover, these results indicate that the more participants recalled the more they counterargued (regardless of message strength). These results indicate that the causal mechanisms hypothesized are not consistent with these data. 28 Discussion The purpose of this study was to challenge the NSR model. It was proposed that under conditions of distraction, such as when individuals are focussed on their emotional state, people will not be able to distinguish weak and strong persuasive messages, hence they will be equally persuaded by both. Because research has indicated a trivial message strength effect with persons who are happy, by obtaining data'which showed this can also be the case with persons who are angry (when attention is focussed toward their emotion), the NSR model would be challenged. Moreover, this study predicted specific causal relations among variables thought to affect persuasion, such as recall and counterarguing. Specifically, it was hypothesized that in the focus toward emotion condition participants would be distracted and have low recall of the persuasive message. Low recall, in turn, would lower their ability to counterargue, and the effect of message strength on attitude change would be trivial. In the focus away from emotion condition participants would not be distracted and have more recall. Thus, they would have a heightened ability to counterargue and would be more persuaded by the strong persuasive message than by the weak persuasive message. These data were not consistent with these hypotheses. In fact, there is no substantial evidence that emotional focus affects any of the specified dependent variables. Moreover, the specified causal models obtained egregious errors, and did not fit. 29 One may conclude that the NSR model was consistent with these data. In fact, these data indicate. similar patterns of means for the dependent variable attitude change, as was found in past studies examining negative emotion. As mentioned previously, past research has indicated that individuals in a negative mood are able to distinguish between strong and weak persuasive messages, and are more persuaded by strong messages. The participants in this study exhibited more attitude change after reading a strong persuasive message about bicycle helmets regardless of emotional focus. This study purported that this finding would be moderated by how actionable the angering message was (hence causing distraction), but these data are not consistent with such an assertion. One noteworthy flaw, however, is that there was no induction check for actionability. Hence, although the students were told that they could e-mail the president of the university, they might not have felt any sense of personal efficacy or revenge. Therefore, they might not have been sufficiently distracted. If the participants were not sufficiently distracted, then the hypotheses proffered by this study might be worthy of future study, but with a more effective emotional focus induction. Moreover, there are other possible reasons why the hypotheses were inconsistent with these data. Several factors may have been influential in this process. First, there was some measurement error in this study. Specifically, the recall measure was particularly unreliable (a=.36) although it did produce a large effect. It is known that error of measurement can flatten slopes, and hence 3o attenuate correlations. Given that recall is the key endogenous variable in the path model for the focus away from emotion condition, it is not surprising that the model failed. Such lack of reliability could create unpredictable relationships with key variables in the path model. The distraction measure also caused problems. Individuals had as many off topic thoughts in the focus away from emotion condition as they did in focus . toward emotion conditions. The counterarguing measure also posed serious questions. It is particularly intriguing that although the participants were able to distinguish a weak persuasive message from a strong persuasive message, and rate the strong message higher in persuasiveness, they were able to counterargue both messages equally well. One would posit that it should be more difficult to counterargue a strong persuasive message than a weak persuasive message. Perhaps the participants in this study were developing counterarguments that neither message addressed. In fact, upon reading the counterarguments, several participants developed counterarguments such as “Bicycle helmets are ugly”, and “I would look like a dork if I wore a bike helmet”. Because neither message address fully how fashionable bike helmets are, the fact that one message was of higher quality than the other would not stop participants from developing such counterarguments. Future research would be well served to code counterarguments and investigate differences in attitude change dependent on the types of counterarguments one develops. 31 Although the hypotheses posed by this study were not consistent with these data several lessons were learned that future research should address. First, whether or not emotional focus affects persuasive message processing is still an empirical question that needs to be investigated. Second, the impact that negative emotion has on persuasive message processing is an interesting substantive area worthy of investigation regardless of focus. Research is still Short on examinations of negative emotional states other than sadness. Scholars, like Cialdini, assume that negative states will behave similarly, but this assertion is largely unproven. Future research should examine message irrelevant fear, guilt, anger, and distress among others. If such emotional states do behave similarly then the valence perspective will gain considerable credibility. On the other hand, if future data indicate differences in attitude change, recall, and counterarguing among similarly valenced negative emotions, the categorical perspective will gain more credibility. This study did indicate that anger had an effect on message processing, however, emotional focus did not. It would be an important addition to the body of literature on this topic to replicate this study, and compare anger to happiness. Notes: 1This study was replicated with an audio taped message. The results were equivalent, in the main, to the results reported here. 32 REFERENCES 33 References Berkowitz, L. (1987). Mood, self-awareness, and willingness to help. Journal of Peraonality and Social Paychology, Q, 721-729. Bless, H., Mackie, D. M., & Schwarz, N. (1992). Mood effects on attitude judgments: Independent effects of mood before and after message elaboration. 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Social Cognitiona a, 76-94. 36 FIGURES AND TABLES 37 Figure One Predicted path model for the focus away from emotion condition. + —— ATTITUDE RECALL ———> COUNTERARGUTNG —> CHANGE PERCEIVED MESSAGE STRENGTH 38 Figure Two Predicted path model for the focus toward emotion condition. + _ ATTITUDE DISTRACTION ___+RECALL—-> COUNTER —> CHANGE ARGUING PERCEIVED MESSAGE STRENGTH ..................... -> Denotes a weak link 39 Figure Three Path model for the focus away from emotion condition with path coefficients. -.05 -.20 RECALL —>COUNTER —> ACIIENI UGDEE ARGUING PERCEIVED , .20 MESSAGE STRENGTH 4O Figure Four Path model for the focus toward emotion condition with path coefficients. ’43 '35 COUNTER- "‘8 ATTITUDE DISTRACTION ———>RECALL—>ARGUING —> CHANGE -.23 PERCEIVED MESSAGE STRENGTH 41 Table One Attitude change broken down by experimental condition. CONTROL FOCUS ‘ FOCUS TOWARD AWAY FROM EMOTION EMOTION WEAK STRONG WEAK STRONG WEAK STRONG M .15 1.00 -1.26 .96 .47 2.90 S 3.07 3.74 3.62 3.30 4.75 3.28 42 Table Two Correlations among the variables for the focus away from emotion condition. Uncorrected correlations are found in the bottom triangle, correlations corrected for attenuation due to error of measurement are in the top triangle, communalities are in the diagonal. RECALL COUNTER- ATTITUDE MESSAGE ARGUING CHANGE STRENGTH RECALL .36 -.03 -.21 .07 COUNTERARGUING -.02 1.00 -.20 .19 ATTITUDE CHANGE -.1o -.16 .61 .33 MESSAGE .04 .16 .24 .85 STRENGTH 43 Table Three Correlations among the variables for the focus toward emotion condition. Uncorrected correlations are found in the bottom triangle, correlations corrected for attenuation due to error of measurement are in the top triangle, reliabilities are in the diagonal. RECALL COUNTER ATTITUDE PERCEIVED DISTRACTION -ARGU|NG CHANGE MESSAGE STRENGTH RECALL .36 .28 .78 .29 .43 COUNTER- .17 1.00 -.18 -.15 .16 ARGUING ATTITUDE .37 -.14 .61 .36 .01 CHANGE MESSAGE .16 -.12 .26 .85 .18 STRENGTH DISTRACT. .26 .16 .O1 .17 1.00 "IIIIIIIIIII11111111111“