Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support

In Collections: Electronic Theses & Dissertations

Copyright Status: In Copyright

Material Type: Theses

Authors: Bowen, David Earl

Date Published: 1983

Subjects: Service industries--Management
Service industries workers

Program of Study: Management

Degree Level: Doctoral

Language: English

Pages: 2, ix, 157 i.e. 159 pages

Permalink: https://doi.org/doi:10.25335/fmyp-k716

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