MESIS \u '\ \ 91%;? A This is to certify that the dissertation entitled REAN INVESTIGATION OF THE INTERACTION OF ADVERTISING, PRICING AND QUALITY ON SALES RESPONSE presented by ERIC CHARLES JACKSON has been accepted towards fulfillment of the requirements for the Ph.D degree in Department of Marketing and Supply Chain Management Major Professor's Signature 6/2/ 0 4 Date MSU is an Affirmative Action/Equal Opportunity Institution <--- -—---o-n-n-o-o-u-.-u-o-o-o-c-o-o-c-o-o-I----.-o--.-c-o-c-a-0-.-n-u-u-u-o-c-o-u-o—o-—.-.. LIBRARY MIChIQan State University fi‘ PLACE IN RETURN Box to remove this checkout from your record. To AVOID FINES return on or before date due. MAY BE RECALLED with earlier due date if requested. DATE DUE DATE DUE DATE DUE 6/01 cJCIRC/DateDuopes-sz AN INVESTIGATION OF THE INTERACTION OF ADVERTISING, PRICING AND QUALITY ON SALES RESPONSE By Eric Charles Jackson A DISSERTATION Submitted to Michigan State University in partial fulfillment of the requirements for the degree of Doctor of Philosophy Department of Marketing and Supply Chain Management 2004 K NI. Mu 10 consum pltdt’it’rmu memUUI intmpung Company , PIOCESS t0 and Mfifldr Pmfilc ”11% The \‘Q gm“ RS : Th1; dissc: It XGM ml Produq 2 Mega ABSTRACT AN INVESTIGATION OF THE INTERACTION OF ADVERTISING, PRICING AND QUALITY ON SALES RESPONSE By Eric Charles Jackson Much information about product quality diffuses into the market place via consumer to consumer communication and other mechanisms that are not directly connection to predetermined corporate promotional policies. This fact raises questions about how the information that has diffused into the market interacts with active corporate policies attempting to communicate information to consumers. It also creates questions about how a company might use the quality aspects of its products to take advantage of this diffusion process to maximize its profitability. The NGM model was developed by Narasimhan, Ghosh and Mendez (1993) to examine this question by considering how improving a product’s quality profile might impact the total profits a company might realize over the life of a durable good. The NGM model did this by using the product price as an optimal control variable and using quality as a factor impacting purchasing as quality weighted goods diffuse into the marketplace. This dissertation will extend the NGM model in three ways. First, the original NGM model has no explicit competition for market share. In the NGM model competition is implicit. The current work explicitly incorporates a second product as competition to the first product in the marketplace. Second, the current work disaggregates quality into two factors and examines how quality affects sales in two ways. The uptown! I IIICOI'PUIEII - IIIIOI'IHEDI I “Bung to Kid! marl“ IfWIS of a miomutm mum original NGM model examines quality as a single factor. In this work quality is considered both in terms of improvements generated by a continuous quality improvement mechanism and quality improvements made via a discontinuous mechanism, e.g. designed product improvements such as new features. The third extension to the NGM model is to explicitly incorporate the effect an advertising policy has on sales as well the impact that policy has on information diffusion. Practitioners are expected to be able to use the results from this dissertation to assess policy decisions in two ways. First, they can compare and contrast their quality strategy with existing competition in their market segment. They can also consider how a new entrant into their market might impact their existing quality strategy. Second, they can consider different levels of advertising expenditures within the context of quality information diffusion. This information should suggest the best time periods to implement planned model changes and a potentially more efficient use of advertising expenditures. Copyright by Eric Charles Jackson 2004 DEDICATION To my parents Rita and Charles Jackson who made the daydream a possibility. To my wife, Alison, and my children Danielle Ann and Christopher Louis, who made the possibility an attempt. To my committee who made the attempt a reality. is that's to acknu tppreciatc help. Hon Spcoal th. OI. duty, K those Sc: wanting ACKNOWLEDGMENTS As always in a work of this nature there are too many people making significant contributions to acknowledge each individually. All of the contributions from all people are greatly appreciated and the work could not have been completed nor even attempted without their help. However, beyond this there are some specific contributions that need to be highlighted. Special thanks go to: Ram Narasimhan who showed patience well above and beyond the call of duty, Ken Boyer whose faith and support were important beyond measure, Srinivas Talluri whose sense of humor kept despair at bay and Anthony Ross whose enthusiasm kept everything in perspective. Table of ’ list of u‘. lJSI of t. Cit-WI} lntroducz: Prod; Chapter 2 Dimmin- Game At it P.- Chlptet 3 Midi—Tl DI The f yA/‘fi.’\’y TABLE OF CONTENTS Table of Contents vii List of tables ix List of figures x CHAPTER 1 Introduction 1 Product — Price Interactions 3 Product - Promotion Interaction 6 Competition 9 Research Motivation 9 Chapter 2 literature Review 15 Game Theory / Optimal Control Models 15 Advertising Literature 16 Advertising Literature Including Competition 20 Quality 21 Quality including Competition 23 Disaggregated Quality 24 Potential Contributions to the Literature 25 Chapter 3 Model Development 31 The NGM Model 31 Advertising 33 Competitive Advertising 35 Competitive Market Potential 38 Costs 41 Quality 42 The Complete Model 43 Experimental Design 48 Scenarios 1.0-1.4 50 Scenarios 2.0~2.8 54 Scenarios 3-3.4 58 Chapter 4 Simulation Results 61 Scenarios 61 Scenarios 1.0 to 1.3 61 Scenario 1.0 62 Chapter 3 Condtmr. Contr l)’ LIV/C, VI; 0 -\?Ptnd1< EMORY; Scenario 1.1 66 Scenario 1.2 68 Scenario 1.3 69 Scenario 1.4 69 Scenarios 2.0-2.8 72 Scenario 2.0 72 Scenarios 2.1~ 7 7 77 Scenarios 2.3-2.8 - . 80 Scenarios 3.0-3.4 85 Scenario 3.0 86 Scenarios 3.1 -3.2 90 Scenario 3.3 94 Scenario 3.4 95 Chapter 5 Conclusions and Contributions 97 Contributions 97 Quality influences on dynamic pricing in a duopoly 97 Advertising and Quality influences on dynamic pricing in a duopoly 100 Advertising and Discontinuous Quality influences in a duopoly 104 Strategic Implications 108 Concluding Remarks 114 Appendices . Appendix 1 1 15 Appendix 2 131 Appendix 3 167 Bibliography 1 87 Li .Vmbrr Table I- Tabic 2- Iiblc 3— Table 4— Tible 3. Table (» Table I Table at Table 9. Table 1 Tible 1 Table 1 Table 1 Table < Table . Table Table Table LIST OF TABLES Number Page Table 1- Scenario Development 13 Table 2— Literature Summary 27 Table 3— Scenarios 1 .0 to 1.4 52 Table 4— Scenarios 2 .0 to 2.8 55 Table 5— Scenarios 3 .0 to 3.4 59 Table 6— Sales increase due to Advertising 68 Table 7-— Relative profits Run 1-8 Scenario 2.0 76 Table 8— Relative profits Scenados 2.1 and 2.2 78 Table 9— Profitability differential from advertising 82 Table 10 Profitability differential from advertising 7 .. 83 Table 11 - Max and Min quality profit increases 84 Table 12- Advertising assistance. 84 Table 13— Profits Runs 1-8 Scenario 3 88 Table 14—Profits Continuous Improvement and Discontinuous Improvement ......................... 88 Table 15 -— Profit Difference from Advertising ..... 92 Table 16 — Difference Cont. Case vs. Discontinuous 93 Table 17 — Profit Advantage with 2 Discontinuous q Improvements 95 Table 18 — Advantage from Advertising Scenado 3.4 96 LIST OF FIGURES Number . Figure 1- Quality / Price Interaction Figure 2 — Quality/ Promotion Interactions Page Figure 3 - VidalsWolfe Sales Response 17 33 Figure 4 Typical NGM Price Trajectories Figure 6 —Run 1 Scenario 1.0 62 Figure 7—Run2 Scenario 1.0 63 63 Figure 8 -Run 3 Scenario 1.0 Figure 9 - Run 3 Scenario 1.0 64 Figure 10-Sales Run #1 Figure 11 — Quality Profiles Scenario 1.4 66 70 Figure 12 — Quality Trajectories Runs 1-8 73 73 Figure 13— Sales Competitor 1, e207 Figure 14 - Sales Competitor 2, e=O.7 74 Figure 15 - Sales Competitor 1, e=1.3 74 75 Figure 16 - Sales Competitor 2, e=1.3 Figure 17 — Quality Competitors 1 and 2 79 Figure 18 - Discontinuous Quality 86 89 Figure 19 — Sales Discontinuous Quality Figure 20— Sales Continuous Quality 90 Figure 21 - Profit Advantage when Price elasticity is higher 98 Figure ‘ 99 Figure 22 — Profit Advantage Inelastic Demand Figure 23 — Advertising Impact Supporting Quality (Elastic Demand) Figure 24 — Advertising Impact Supporting Quality Inelastic Demand Figure 25 — Counter Advertising Elastic Demand Figure 26 — Counter Advertising Inelastic Demand Figure 27 -— Discontinuous Quality and Advertising Elastic Demand Figure 28 — Advertising to Counter Discontinuous Quality Elastic Demand Figure 29 - Advertising to Counter Discontinuous Quality Inelastic Demand Figure 30 - Discontinuous Quality and Advertising Inelastic Demand Figure 31 — Typical sales for dissertation model Figure 32 - Typical NGM sales distribution Figure 33 — Typical Erickson Sales Response over Time to Advertising Figure 34 —- Price Trajectory from this Work Figure 35 -— Typical NGM Price Trajectory Figure 36 - Run 5 Scenario 1.0 Figure 37 - Run 6 Scenario 1.0 Figure 38— Run 7 Scenario 1.0 Figure 39 — Run 8 Scenario 1.0 Figure 40 — Run 9 Scenario 1.1 Figure 41 — Run 10 Scenario 1.1 Figure 42- Run 11 Scenario 1.1 Figure 43 — Run 12 Scenario 1.1 Figure 44 — Run 17 Scenario 1.2 101 102 103 104 105 106 107 108 109 109 110 111 111 115 115 116 116 117 117 118 118 119 Figure 45— Run 18 Scenario 1.2 Figure46 -Run 19 Scenario 1 7 Figure 47 - Run 20. Scenario 1 7 Figure 48 - Run 21 Scenario 1 7 Figure 49 - Run 22 Scenario 1 7 Figure 50 - Run 23 Scenario 1 7 Figure 51 - Run 24 Scenario 1 7 Figure 52 — Run 25 Scenado 1.3 Figure 53 - Run 26 Scenario 1.3 Figure 54- Run 27 Scenario 1.3 Figure 55— Run 28 Scenario 1.3 Figure 56- Run 29 Scenario 1.3 Figure 57- Run 30 Scenario 1.3 Figure 58- Run 31 Scenario 1.3 Figure 59- Run 32 Scenario 1.3 Figure 60 —— Run 33 Scenario 1.4 Figure 61— Run 34 Scenario 1.4 Figure 62— Run 35 Scenario 1.4 Figure 63— Run 36 Scenario 1.4 Figure 64— Run 37 Scenario 1.4 Figure 65— Run 38 Scenario 1.4 Figure 66— Run 40 Scenario 1.4 Figure 67-— Run 40 Scenario 1.4 119 120 120 121 121 122 122 123 123 124 124 125 125 126 126 127 127 128 128 129 129 130 130 Figure 68 -— Run 1 Scenario 2.0 Figure 69- Run 2 Scenario 2.0 Figure 70— Run 3 Scenario 2.0 Figure 71— Run 4 Scenario 2.0 Figure 72- Run 5 Scenario 2.0 Figure 73— Run 6 Scenario 2.0 Figure 74— Run 7 Scenario 2.0 Figure 75- Run 8 Scenario 2.0 Figure 76 - Run 9 Scenario 2.1 Figure 77- Run 10 Scenario 2.1 Figure 78 — Run 11 Scenario 2.1 Figure 79 — Run 12 Scenario 2.1 Figure 80— Run 13 Scenario 2.1 Figure 81— Run14 Scenario 2.1 Figure 82— Run 15 Scenario 2.1 Figure 83— Run 16 Scenario 2.1 Figure84—Run17Scenario77 Figure 85— Run 18 Scenario 2.2 Figure 86— Run 19 Scenario 2.2 Figure 87— Run 20 Scenario 2.2 Figure 88— Run 21 Scenario 2.2 Figure 89- Run 2 Scenario 2.2 Figure 90— Run 23 Scenario 2.2 131 131 132 132 133 133 134 134 135 135 136 136 137 137 138 138 139 139 140 140 141 141 142 Flame 1 k. Ewe i Figure 91- Run 24 Scenario 2.2 Figure 92— Run 25 Scenario 2.3 Figure 93— Run 26 Scenario 2.3 Figure 94— Run 27 Scenario 2.3 Figure 95— Run 28 Scenario 2.3 Figure 96— Run 29 Scenario 2.3 Figure 97- Run 30 Scenario 2.3 Figure 98— Run 31 Scenario 2.3 Figure 99— Run 32 Scenario 2.3 Figure 100— Run 33 Scenario 2.4 Figure 101— Run 34 Scenario 2.4 Figure 102— Run 35 Scenario 2.4 Figure 103— Run 36 Scenario 2.4 Figure 104— Run 37 Scenario 2.4 Figure 105— Run 38 Scenario 2.4 Figure 106— Run 39 Scenario 2.4 Figure 107- Run 40 Scenario 2.4 Figure 108— Run 41 Scenario 2.5 Figure 109— Run 42 Scenario 2.5 Figure 110— Run 43 Scenario 2.5 Figure 111- Run 44 Scenario 2.5 Figure 112— Run 45 Scenario 2.5 Figure 113— Run 46 Scenario 2.5 xiv 142 143 143 144 144 145 145 146 146 147 147 148 148 149 149 150 150 151 151 152 152 153 153 Figure 114—- Run 47 Scenario 2.5 Figure 115 — Run 48 Scenario 2.5 Figure 116 -- Run 49 Scenario 2.6 Figure 117 - Run 50 Scenario 2.6 Figure 118 — Run 51 Scenario 2.6 Figure 119 — Run 52 Scenario 2.6 Figure 120 —- Run 53 Scenafio 2.6 Figure 121 — Run 54 Scenario 2.6 Figure 122— Run 55 Scenario 2.6 Figure 123 — Run 56 Scenario 2.6 Figure 124 - Run 57 Scenario 2.7 Figure 125 — Run 58 Scenario 2.7 Figure 126 — Run 59 Scenario 2.7 Figure 127 — Run 60 Scenario 2.7 Figure 128 — Run 61 Scenario 2.7 Figure 129 - Run 62 Scenario 2.7 Figure 130 — Run 63 Scenario 2.7 Figure 131 - Run 64 Scenario 2.7 Figure 132 -— Run 65 Scenario 2.8 Figure 133 — Run 66 Scenario 2.8 Figure 134 - Run 67 Scenario 2.8 Figure 135 - Run 68 Scenario 2.8 Figure 136 — Run 69 Scenario 2.8 154 154 155 155 156 156 157 157 158 158 159 159 160 160 161 161 162 162 163 163 164 164 165 Figure 137 — Run 70 Scenario 2.8 Figure 138 — Run 71 Scenario 2.8 Figure 139 -— Run 72 Scenario 2.8 Figure 140 - Run 1 Scenario 3.0 Figure 141— Run 2 Scenario 3.0 Figure 142— Run 3 Scenario 3.0 Figure 143— Run 4 Scenario 3.0 Figure 144— Run 5 Scenario 3.0 Figure 145— Run 6 Scenario 3.0 Figure 146— Run 7 Scenario 3.0 Figure 147_ Run 8 Scenario 3.0 Figure 148 —Run 9 Scenario 3.1 Figure 149— Run 10 Scenario 3.1 Figure 150— Run 11 Scenario 3.1 Figure 151- Run 12 Scenario 3.1 Figure 152— Run 13 Scenario 3.1 Figure 153— Run 14 Scenario 3.1 Figure 154—Run 15 Scenario 3.1 Figure 155-— Run 16 Scenario 3.1 Figure 156- Run 17 Scenario 3 2 Figure 157— Run 18 Scenario 3 7 Figure 158— Run 19 Scenario 3 2 Figure 159— Run 20 Scenario 3 7 165 166 166 167 167 168 168 169 169 170 170 171 171 172 172 173 173 174 174 175 175 176 176 Figure 160— Run 21 Scenario 3 7 Figure 161— Run 2 Scenario 3 7 Figure 162— Run 23 Scenario 3 7 Figure 163— Run 24 Scenario 3 7 Figure 164 -— Run 25 Scenario 3.3 Figure 165 — Run 26 Scenario 3.3 Figure 166 - Run 27 Scenario 3.3 Figure 167 — Run 28 Scenario 3.3 Figure 168 — Run 29 Scenario 3.3 Figure 169 — Run 30 Scenario 3.3 Figure 170 — Run 31 Scenario 3.3 Figure 171 — Run 32 Scenario 3.3 Figure 172 - Run 33 Scenario 3.4 Figure 173 — Run 34 Scenario 3.4 Figure 174 — Run 35 Scenario 3.4 Figure 175 -— Run 36 Scenario 3.4 Figure 176 - Run 37 Scenario 3.4 Figure 177 — Run 38 Scenario 3.4 Figure 178 - Run 39 Scenario 3.4 Figure 179 — Run 40 Scenario 3.4 177 177 178 178 179 179 180 180 181 181 182 182 183 183 184 184 185 185 186 186 adapt: ptodtt comm either result . order \ gTOSS 0 1999; < “'OIVC I that the: CHAPTER 1 Introduction Firms and consumers exist as complex adaptive agents in an ever changing and adapting environment. Finns are continuously modifying their products in the hope that their products will become more attractive to consumers than their competition’s products. In turn consumers continuously change their expectations of the performance of products due to either new product attributes or information gleaned from other information sources. The result of this bidirectional pressure on products is that functionality that once qualified as an order winner ceases being an order winner and becomes an order qualifier over time. As a gross overview this type of complex adaptive system is well established (Axelrod and Cohen 1999). Of greater interest to practitioners than the system is how this pressure on products to evolve develops. An understanding of this pressure allows firms to modify their policies so that they may influence the process. The adaptability of a firm has limitations. David J. Teece (1985) emphasizes this by noting that the amount or level of a firm’s flexibility is constrained by irreversible investments that have been made by the firm in the past. Furthermore, a firm’s flexibility is limited by the number of options available to it in its environment Products that are too great a vafiafion from the norm accepted by consumers might not be purchased as readily as products offered by another firm that have been accepted. This limitation of options for an existing resource is one reason why firms attempt to be selective in their resource selection and why they attempt to maximize the effectiveness of existing resources after their acquisition. The acquisition and / or development of unique and rare resources is the basis for the Resource-Based View (RBV) of the firm (Wemerfelt 1984), (Barney 1991), (\Wernerfelt 1995), 1 mabzl: ltd II I Ptiem and v1 and he Interact thOtm filmto “13} CI pde Um prnduq léad COX (Barney 2001). The difficulty in identifying what is a rare and valuable resource before its acquisition is problematic because of the limited ability of firms to predict the future. The inability to predict what will be valuable in the future, before the acquisition of a resource has led to some questioning of the Resource Based View of the firm. (Godfrey and Hill 1995; Priem and butler 2001). This inability to completely predict what resource will become rare and valuable in the future emphasizes the need for firms to use policies vis-a—vis price, product quality and advertising to sway consumers to select its products instead of the competition’s and hence maximize the firm$ profit stream. Thus the need for firtns to understand the interactions of their policies and the impact those policies have on consumer purchases becomes essential. As the policies influence consumer behavior pressure is applied back in turn to the companies to again adjust their policies. One simple method firm’s use to gaining an understanding of the pressures acting to change company policies is active or direct communication with consumers. For example firms might initiate opinion surveys or they could collect information with respect warranty repairs. Consumers on their part may contact support units at firms to voice complaints or to praise products. However, despite the availability of active communication channels passive communications are more pervasive and exert a great influence both on corporate policies and products, they are however, far more complicated. Each factor, pricing, advertising and product quality, influences the other’s ability to sway consumers in potentially subtle ways. High prices might signal consumers that the product quality is high relative to the competitions’. Too low a price for a particular level of product quality might lead to consumers either assuming that the quality level is low or it might lead consumers to purchase that product in lieu of a product the company has targeted for a 2 market segment requiring a higher level of product quality (Desai 2001). Advertising might relate the information about product quality but it might be offset by a competitors advertising or it might lose its effectiveness after consumers become generally aware of the level. The interactions of the policies might be further complicated by the actions of consumers. High adoption rates by consumers might be indicative of general enthusiasm for the product. This enthusiasm might laud to a rapid diffusion of positive information about the product into the marketplace. This rapid diffusion could signal an extremely effective advertising campaign or that the pricing policy of the product is such that the company might not be maximizing their profits. A rapid diffusion of information about the product quality might also lead to a reduced need for advertising of the product in question. It might justify a price increase. An understanding of these complex interactions will be of great benefit to firms in determining the policies that they need to adopt to maximize the profits generated by a product over its life. This work will examine the interactions of pricing, quality and advertising in a competitive environment and how changes in pricing, quality and advertising influence the maximum profits a firm can realize over the life of the product. Product - Price Interactions One factor influencing the profitability of a firm is the choice made by that firm relative to the levels of quality that it incorporates into its products (Jacobson and Aaker 1987; Ouchi 1982; Phillips et al. 1983). This might be interpreted as the firm’s quality strategy. Armstrong and Vickers (2001) note that “...the strategy of a firm is to choose the level of The f tnpn) ducon COIItri conuu CV01“: comma when meco 50mg tutu. Conch. inuuns mth I ‘ .Alzri‘,‘ utility or ‘value for money’ offered ....”' When applying this statement to quality it suggests that there exists an optimum level of product quality for a given price to which a quality strategy should aspire. The level of quality, like many other factors, may be changed by the firm over time. The firm may improve the quality it’s offering through two distinct mechanisms. It might improve quality via continuous quality improvement strategy or it might make significant discontinuous improvements. While both of these types of quality changes are positive contfibufions any limitation are imposed due to consumer expectations. Every time a consumer purchases a product they reevaluate the product and their own expectations. This evolving expectation sets a new minimum level of quality for a product. This minimum level is continuously moving up. In other words, today’s order winner is tomorrow’s order qualifier. Whether a firm relies on continuous quality improvement strategy or on a discontinuous one the company must decide how to combine their chosen levels of quality with a pricing strategy so that they can utilize the interactions between price and quality to maximize the profits they realize over the market life of their product. Much attention has been paid to the connection between price and quality and the ability of consumers to make quality judgments based on product price. Scitovsky (1945) noted that judging a products’ quality by its price is a rational type of behavior. The idea that consumers used price as an indicator of quality was investigated by Leavitt (1954). He concluded that a product with a higher price is perceived in the market to have a higher intrinsic quality. More recently, a positive and statistically significant relationship between price and perceived quality was found by Rao and Monroe (1989). In another study performed by ' Armstrong M, VickersJ. 2001. Competitive Price Discrimination. R,1.\’D_]orrma/affirm/(2mm32(4): 579-605 4 Irandoust (1998), a connection between pricing and quality was found by in the Swedish automobile market. Despite these indicators that consumers may be able to identify quality from a products price there has been research to indicate that they cannot. Several researchers (Gerstner 1985; Riesz 1978; Riesz 1979; Sprokes 1977) have all found that that the ability of price to signal quality to the consumer was weak at best. Lichtenstein and Burton (1989) performed studies using both durable and non-durable goods in an effort to address how effectively price signals quality to consumers. They found that consumers’ ability to identify quality from price is only moderate at best. However, they did find that consumers were able to more accurately identify a price quality relationship for non- durable goods than they were for durable goods. This interaction with its feedback loop to corporate policy may be conceptualized as in Figure 1. Quality , Interaction of Quality and Price Consumer Purchase Price __ Corporate Policy Quality — Price Interactions and Consumer Purchase Decisions Figure 1- Quality / Price Interaction ofadtl Produ Consun that pr Sales 3 sales b; “Peers mum, Sales. T, and the mention and ROI). “elm” Other factors naturally affect how consumers perceive the quality of a product. Prior experiences with the product or an earlier version of the product greatly impact a decision to purchase a product another time. Information from other consumers on their experiences with the product will sway a purchase decision. Information provided by the company in the form of advertising or promotion is factored into a purchasing decision. Product - Promotion Interaction The principal function of Promotion or advertising is to provide information to consumers about a company’s product in such a way so as to sway the consumer to purchase that product. Iilien et a1 (1992) note that “. . .advertising is undertaken to increase company sales and/ or profits over what they other wise would be. However, it is rarely able to create sales by itself. Whether the customer buys also depends on the product, price. . ...and other aspects of the marketing process.” 2 This statement clearly shows that while promotion is a vital marketing function it is usually interacts with other factors. In other words, the product’s attributes, its quality, and its pricing are factors that interact with advertising and influence sales. Therefore they have an impact on a company’s promotion policy. Advertising as a mechanism for transmitting information about the product’s quality and the ability of consumers to interpret this information has been the focus of much attention in the literature.(Milgrom and Roberts 1987; Milgrom and Roberts 1986a; Milgrom and Roberts 1986b; Nelson 1974; Nelson 1970; Shapiro 1982)Of particular interest is Nelson’s (Nelson 1974; Nelson 1970) division of goods into two different types those that consumers mthr. K)pb uuyi the \‘t- meat of 3 pt lifetimt dficon: ’t Glizgk may be able to identify by inspection of the product, what Nelson calls search goods, and those that the consumer cannot assess before they have acquired the product, experience goods in Nelson’s terminology. This division may be extended into different attributes found in the same durable good. The fit and finish of an automobile and the ability of the power train to provide performance over an extended period of time for example. These facets of quality may also be considered in terms of their improvement functions. Fit and finish improves with the volume of units produced. The more ‘units are produced the greater the level of quality for the attribute because of the learning curve in production. Improvements in experience facets of a product depend on engineering improvements that are designed into the product over its lifetime. The first may be seen as a continuous improvement factor and the latter as a discontinuous improvement requiring effort above and beyond production practice. In the context of search goods and experience it may be seen that advertising can alter the rate at which information about the product diffuses into the market place but it cannot alter the consumers experience with the product It is only possible for consumers to gain experience information after they have purchased the product. Once consumers have experienced the quality of the product information about it is diffused into the marketplace via mechanisms that the firm has no control over. That is, direct consumer to consumer communication or the memory of the experience retained by the consumer. As a result of these interactions promotion or advertising may begin to lose some of its effectiveness over time. In this context it becomes necessary for firms to adjust their advertising and quality policies in such a way so that the body of information accumulated by consumers continues to 3 Lilien, Gary L, Philip Kotlcr, and K. Sridhar Moorthy (1992), Marketing Models. Englewood Cliffs, New Jersey: Prentice Hall. pp263 7 positively influence sales and therefore profits. This feedback loop may be conceptualized by Figure 2. Search Sum 0f Quality 311d consumer Consumer Experience 7 information Purchase Quality ~ on quality Promotion Corporate Policy Quality — Promotion Interactions and Consumer Purchase Decisions Figure 2 -— Quality / Promotion Interactions Another factor influencing the amount of impact advertising has is the fact that advertising has a saturation level and is forgotten after a period of time (little 1979; Vidale and Wolfe 1957). These facts influence corporate policy in that the value of advertising has an upper bound beyond which there is no value in spending more on advertising and that the returns from any given advertisement, diminishes over time. If the diffusion of product quality into the market place has a longer influence it may be possible to supplant the value of advertising with a quality policy over the long term. com," leCIE facts prom. dumb Rese We may no a who} 0‘ EQUIP? Competition Another major factor influencing consumers’ purchases is the presence of a competitor in the market place. Both the pricing policies of a finn’s competition and its own pricing influence the demand for its product (Desai 2001) and thereby its own profits. This fact necessitates the addition of competition into any effort to understand the interactions of promotion, product quality and price on the profitability a firm may realize over the life of a durable product Research Motivation Price, quality levels, and advertising expenditures are three aspects of competition that firms have direct control over. As such their adjustments as strategic levers are vitally important to the success of the firm. While valuable information may be collected by studying how quality and advertising individually influence the optimal price of a product the results may not be the same when interact This suggests that a greater understanding of the system as a whole may be developed by considering them together. This dissertation will develop a dynamic game incorporating these factors together in a competitive environment so that an understanding of their interactions may be developed. In particular the interactions of advertising and quality, and how this interaction influences the optimal price trajectory used to maximize profits for a durable good in a competitive environment are examined. Quality will be divided into two components a expire: 0f the comp; “1th C. hfitm continuous quality improvement component and a discontinuous quality component. The model developed is expected to be able to address several questions. Q1) What are the optimal price trajectory and optimal advertising level trajectories when they are impacted by quality and interact with each other in a duopoly? In its original form the NGM model (Narasimhan et al. 1993) and the modifications made to it in 1996 (Narasimhan et al. 1996) did not explicitly incorporate competition or advertising. As such it is possible to. make extensions to the literature from the model developed in this dissertation by considering competition explicitly. It is to be expected that the impact quality has on the optimal price trajectory will be different when competition is explicitly considered than when it is implicit. By adjusting advertising levels to zero the impact of the optimal price trajectories in a duopoly may be considered and used as a baseline for comparison with results when competition is not explicit Advertising impact in conjunction with quality trajectories has not been considered in the literature and an extension is made herein. The impact of advertising may be considered in this model independently of the competitive environment. Setting the market potential of one of the two competitors equal to zero removes it from the game and allows for an investigation into how advertising might impact a firm without the competitor. This will establish a baseline for advertising effects. Once this baseline is established for comparison 'purposes the market potential for the competitor which was set to zero is reestablished and allowed to vary as is the first competitor’s. The next set of simulation runs made in the first set of scenarios examines what impact advertising has when only one competitor engages in advertising. The advertising level for one competitor is set to a non-zero level and the level for the second is set to zero. This 10 rel Stilt Seem with t dECLx‘It 02) 1 allows an examination of the diffusion component alone when compared with advertising and diffusion. See Scenario 1.2 Table 1. A comparison of two different advertising rates when the two competitors have equal quality trajectories is .made in Scenario 1.3. See Scenario 1.3 Table 1. The last scenario in the first set is intended to examine what happens when one competitor has an increasing quality trajectory and low levels of advertising when compared with a stead- state quality position and high levels of advertising. This is examined in Scenario 1.4. See Scenario 1.4 Table 1. Each of the investigations is made with two different elasticity values and with two different product lifetimes. The investigations are also considered using two different lengths of time during which the quality of the product continues to influences purchasers’ decisions, in particular 0.25 and 0.75 the total life expectancy of the product. Q2) How do difl'erences in a firm’s quality policy interact with its advertising expenditures to influence the optimal price trajectory to maximize profit? A baseline is established for comparison by setting the advertising levels for both competitors. to zero and both quality trajectories equal to each other. See Scenario 2.0 Table 1. The next two scenario groups set the advertising for the first competitor to two different levels, 1.7% of revenues and 3.5% of revenues. With the base line established advertising will be effects will be reintroduced to the model The quality trajectories will be varied so that different quality strategies may be compared when they are influenced by advertising policies. It is expected that advertising will provide assistance to firms incorporating quality changes in terms of their short term sales but that it will not provide a substantial increase in sales once the quality has begun to diffuse into the market. 11 \Ull rcpt: prod: adVe‘ exam profi Net: mod com their COm Q3) How do advertising policies interact with discontinuous product quality characteristics over time? Will one balance the other or does the influence of one or the other become more important as time progresses? The third scenario introduces a discontinuous quality change. This type of change is representative of the introduction of a radical process or model change to a durable product. One competitor in the model will have a discontinuous change in its quality trajectory. Both firms will have equal advertising. In the next scenarios advertising for the competitors will change from one firm to the other to consider the impact advertising has in this environment. See Scenario 3 Table 1. Summarizing, the interaction of advertising and quality on the profit generated by a product line over its life will be investigated in this dissertation by considering the impact of advertising, varying quality strategies and the combination of the two. The NGM model examined how a continuous quality improvement policy impacts 2 product’ 3 lifelong profitability, however the potentially mitigating factor of advertising was not addressed. Neither did the original NGM model explicitly consider competition. Various advertising models have examined how sales may be influence by advertising. This has been done in competitive environments but these investigations have not considered quality trajectories in their analysis. By combining differing advertising efforts for different quality profiles for two competing companies it becomes possible to investigate what the interactions advertising and quality have on the optimal price trajectories over the life of a durable good in a competitive environment. The consideration of these interactions in this dissertation extends the literature into heretofore unaddressed areas. 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N 55o _ 55o 5.6 ~23 .maoop magma—o coafieocom 230— NO RH 85823.3? $590.64 $235.64. .9152 92.52.5354. £52.38 >309 .330 outn— _QNH.H PZEALOAM>§Q OE396 36.5on cor—523m £0.92 ND. «Q monouuufifirfi 52233 522233 5252 522555. 29558 35 5520 825 dmnh HZMEAOng OE- 1— —— (3.6.5) J P2,: +131 ,t The rate of quality weighted number of units in the market is: (3.6.6) EQU) = D2 * X (I) The number of units in the market at time t is: (3.6.7) Q, = D1 *Y(t) The rate at which units leave the market is: BY 1 (3.6.8) E=E(S(t)-Y(t)) The rate at which quality weighted units ceases to influence purchasing decisions. {36.9) Mere; P11] ll?) 1 Qt) 8ft) Y-ft} X13) EQifr} = qeft) : .J‘U .— I H l TU . TD 1 f; l H S : a. The cost BX1* = * S (t ) - X (t ) 3.6.9 q (I) ( ) a: D2 ( ) Where: P(t) 2 Price in dollars M(P) = Market Potential in units Q(t) = # of units in the market in units S(t) = Sales rate in units / time Y(t) = Rate at which units leave market in units / time X(t) = Rate at which quality weighted quantity of goods in the market ceases to influence consumers’ buying in units / time EQ(t) = Quality weighted quantity of goods in the market in units q(t) = Quality index at time, t6 (0—>1) D1 = Average life of the unit in time 110 = Price of competitor 1 product at time zero I32.0 = Price of competitor 2 product at time zero I}, = Price of competitor 1 product at time t P2,, = Price of competitor 2 product at time t 5 = the decay rate of current sales. N = the maximum sales potential e.g. the total market. A, = the advertising level of each competitor respectively. ,6; = the effectiveness of the respective advertising campaign S = is the sales rate. a, = is the elasticity of the advertising for the respective competitor The cost at time t including both quality and advertising is: (3.6.10) C; = C + C0 + (:1qu + Czqin + C3qi3.t + C4qi‘it + CSA" + C614: prod Where: C, = Constant 45 A 2 Advertising lever for competitor i q,- -‘= the quality level for competitor i at time t A conceptual diagram of the model is depicted in Figure 4 46 Continuous Continuous Quality Quality Discontinuous Discontinuous Quality Cost 2 Cost 1 Quality Advertising Market Potential Sales Rate # of Comp # of Comp H Sales Rate . 1 1 Units in 2 Units in F“ 2 Market Market Unit 1’s 7 Quality lifespan Quality Weighted Units Weighted Units 1 in Market in Market \ / Length of time quality Length of time quality Comp 1 impacts sales Comp 2 impacts sales Figure 5-Model Conceptualization 47 misc optim comp sccon This i detem prtsec consm mom Values 255nm be he]. Experimental Design Several scenarios are developed to investigate how, price, advertising levels, and quality trajectories influence the profitability of two competing firms producing durable goods. The optimal price trajectory is determined using the premium version of solver for the first companies’ product. Price, market potential, sales and quality information are passed to a second spreadsheet where the optimal price trajectory is determined for the second product. This infomation is passed to the first sheet where the new price trajectory for the first firm is determined again. This process is continued until no changes in either price trajectory are present. The model in this dissertation incorporates several parameters that will be treated as constants. There are six cost parameters C,,-C(, plus the production cost Cm“. (Teng and Thompson 1983) used a value of 0.02 for the value of the coefficient on the first order cost term C5, 0.01 for the value of the second order term C6 and set the constant term to zero. The values derived in (Narasimhan et al. 1996) are used for the remaining cost constants. It is assumed that each competitor has equivalent cost profiles so the costs for each competitor will be held equal to eaCh other. Advertising increases the number of sales by increasing the level of product awareness into the portion of the market that has not been taped without the advertising effort (Erickson 1985; Lilien et aL 1992; Little 1979; Vidale and Wolfe 1957). This consumer product awareness decays over time. The decay rate of sales generated from advertising has been examined in the literature, see for example. (Bass and Clarke 1972; Clarke 1976; Clarke 1979; Peles 1979; Weinberg and Weiss 1982) In particular Clarke (1976)estimated that the decay should be 48 approximately 0.62, however Peles(1979) believed this to be too large and Weinberg et el. (Weinberg and Weiss 1982) indicates that the delay should be 0.526. (Erickson 1991) indicates that the range for the decay constant delta is from 0 to 1 and uses 0.5 in his analysis. In keeping with Erickson and approximating Weinberg and Weiss, a value of 0.5 will be used for each of the simulation runs in this dissertation. Each competitor is selling product to the same market segment so the decays will be equal to each other. Two factors influence advertising sales in this dissertation, the level of advertising effectiveness, {3, this is the percentage of untapped customers in the market that the advertising campaign contacts, and advertising elasticity, at, the number of customers that are influenced in their purchase decision as a result of the advertising campaign (Lilien et al. 1992; little 1979; Vidale and Wolfe 1957). The values for advertising effectiveness, 5 and advertising elasticity, a are assigned to 0.5 and 0.05 respectively in keeping with the numerical experiments performed by Erickson(1991). It is also reasonable to assume that each competitor has available to it the same ability to develop equivalently effective advertising policies and that the market segment in which they are competing has the same advertising elasticity. Therefore in each of the scenarios these values for each competitor will be equal to each other. Advertising budgets for automotive companies may be found in (Advertisers 1977-2003). Ford motor company spent 1.7% of their sales on advertising. The original NGM model was validated using Ford Mustang data so this is a reasonable figure for an advertising level. When one competitor has a higher level of advertising 3.5% of sales or more then twice the level of advertising of the first competitor is used. It is necessary to consider different unit lifetimes when considering the total life of a product line. An individual product may be replacement from the same product line after that 49 unit has reached the end of its useful life. To this end Narasimhan et al.(Narasimhan et a1. 1996) examined different unit life times or delays before the consumer might consider repurchasing a new unit. They used values for the average life of the product, D1, and gave them values of 3, 5, and 10 years. Individual units also have a limited period of time during which they influence purchasing decisions by consumers, the quality persistence D2. In the NGM model this persistence was given values of 0.25D], 0.5DI and 0.75D,. The planning horizon, the total life of the product line, T, was set to two levels 0.5Dl and 2D] in the NGM model The demand elasticity; e was set to two values, inelastic 0.7 and elastic 1.3. Thus 36 separate problems were solved. If each of these parameters is used in each of the scenarios the result would exceed 468 problem runs. By reducing D,, from three time periods to two time periods 3 and 10 years, D2 from three time periods to two time pefiods, 0.25D1 and 0.75D,, keeping e at two values and reducing the planning horizon T to 20 years, the number of solutions is reduced to 120, a manageable number with little loss of generality. Specific descfipfion of each set of scenarios follows. Scenarios 1.0-1.4 Of the five scenarios in scenario group one the first sets advertising to zero for each competitor so that a baseline may be made for the competition sans advertising in a duopoly. The second sets the market potential for the second competitor to zero and the advertising budget for the first competitor to non-zero levels. This is so that a monopoly environment may be considered with the model incorporating advertising. The third scenario has active advertising for the first competitor and no advertising for the second thus giving a comparison of the sales from diffusion combined with advertising and the diffusion sales alone. The fourth 50 scenario sales ad‘ compel] second I the first that are quality < detaik n scenario has active advertising for each competitor giving insight into the amount of increased sales advertising might contribute. The fifth set of runs that comprise scenario 1.5 has one competitor increase its quality trajectory continuously while advertising at a moderate rate. The second competitor has its quality level remain constant but has a larger advertising rate than the first. This considers whether or not advertising can counter the increased levels of quality that are diffused into the market place over time as more goods are replaced with higher quality ones. The other parameters are held according to the above discussion and specific details may be reviewed in Table 3. 51 I e :. : 8:38: n: :38 :.-: m: 8.: : $8: 58. 8 :.-: m: 8.: :: $8.: 58. :_ :m :.-m :.: 8.: : $8.: 58. :_ :.-: :.: 8.: m: 0.8:: 58. :_ a :.-: m: 8.: : $8: 58. : :.-: m: 8.: m: $8.: 58. m 8 :.-: m: 8.: : $8.: 58.. : :.-: m: 8.: m: $8.:. 58. m 8.: t e: : : : $8.: - - :.-: m: 8.: :: $8.: 58. :_ :_ e: : : : $8.: - - 5.: m: 8.: :: $8.: 58. 2 8 e: : : : . $8.: - - 5.: m: 8.: m: $8.: 58. m E e: : : : $8: - - or: m: 8.: m: . $8.: 58. m 2 2 e: : : : :8: - - or: :.: 8.: :: $8: 58. 8 S to : : : $8.: - - :.-m m: 8.: m: $8.: 58. :_ : a: : : : :...::.: - - :.-: m: 8.: :.: $8.: 58. m :_ e: : : : $8.: - - ox: m: 8.: :: $8.: 58.. m 8.: : :.-:. : : : :8: 58. :_ :1: : : : $8.: 58. 8 w :.-m. : : : 8:: 58. 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In the first scenario group, 2.0, the advertising is set to zero and the quality profile for the first competitor is changed from 0.5 to 0.9, the second quality profile is changed from an initial value of 0.5 to 0.6. This establishes a base line for quality changes without the influence of advertising. In the second scenario group 2:1 advertising is held to zero for both firms but the quality for the first company varies from 0.36 to, 0.75 while the second varies again from 0.5 to 0.6. This demonstrates how an aggressive quality competitor who starts out behind in the level of quality but improves steadily fairs against a complacent quality competitor who makes no effort to maintain their quality advantage. In the third scenario group, 2.2, the quality trajectories are kept the same for the two competitors but the first adds an aggressive advertising policy on top of the quality changes. In the fourth and fifth scenario groupings different levels of advertising are combined with two quality policies. In all three the quality trajectories are kept the same. Company one improves from 0.5 to 0.9 while the second company only improves from 0.5 to 0.6. The first group in this set, scenario 2.3 adds aggressive advertising to the first competitor and no advertising to the second. The second set has no advertising for either competitor. The third set scenario 2.5 has no advertising for the first competitor but adds aggressive advertising to the second to determine how advertising might mitigate the improvement in the quality of the first competitor. Scenarios 2.6-2.8 show advertising for both firms at two different rates. The other parameters are held according to the above discussion and specific details may be reviewed in Table 4. 54 ma. 9 o. 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S m arm. md mod m .o a\am.m ~Qma. m arm. md mod md a\am.m “Om a. m om arm md mod m.o a\am.m «QmN. m arm. md mod md a\am.m mama. m ad aw 57 Scenarios 3-3.4 In the third set of scenarios different rates of continuous quality change are combined with discontinuous quality changes and advertising. In the first set of scenarios, 3.0, a discontinuous quality improvement for competitor one is compared with a continuous quality improvement trajectory for competitor two is combined with zero advertising levels so that the quality impact may be considered independently of advertising. In the second set, 3.1, different levels of advertising are combined with the same quality profiles as in scenario 3.0. In particular a heavy advertising rate is give to the firm with the discontinuous quality profile and no advertising is given to firm two. In the next set of scenarios, 3.2, heavy advertising is applied to the firm without any discontinuous quality jump. The fourth set of scenarios, 3.3, has the second firm introducing a discontinuous quality jump 5 years after the first’s quality jump and has neither firms one nor two advertising. The fifth and last set of scenarios, 3.4, combines the quality profiles from scenario 3.3 and has the first firm begin heavy advertising in the year it introduces the discontinuous quality jump and firm two not advertising at all The other parameters are held according to the above discussion and may be reviewed in Table 5. 58 II am 8 a. m aofiatum rm 2%? m.-m. ma mod ma ..aOmm Ema. 2 mamN. m. ma moa ma ...aoaa Ema 2 ON m.-m. ma mad ma ..aomm EmN. 2 mamN. m. ma mod ma :8: EmN. 2 aa m.-m. ma mod ma ..aamm Ema. m mamN. m. ma moa ma ..aooa Ema. m a: m.-m. ma mod ma ..aomm EmN. m mamN. m. ma moa ma ..aooa EmN. m S 2 mm. ma mod ma $85 Ema. S mamN. m. ma mod ma oaomm Ema. 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S m» m. ma mod ma maeamm EmN. 2 mm a; m. ma moa ma ..aooa Ema. m m» m. ma mod ma 93mm Ema m am a; m. ma mod ma ..aooa EmN. m ma m. ma mod ma maxmm EmN. m 3 mm a; m. ma mad ma ..aoaa Ema S m» m. ma mod ma ..aaaa Ema 2 Na. a; m. ma mad ma $86 EmN. S m» m. ma mod ma ..aooa EmN. 2 3 a; m. ma mod ma ..aooa Ema. m m» m. ma mad ma ..aoaa Ema. m am a; m. ma mad ma ..aoaa EmN. m m> m. ma mod ma ..aooa EmN. m 2 aN a; m. ma mod ma ..aoaa Ema. 2 m» m. ma mod ma saga Ema 2 mN a; m. ma mod ma ..aooa EmN. 2 mm, m. ma maa ma ..aooa BmN. S R a; m. ma mad ma ..aoaa Ema m m» m. ma mod ma ..aoaa Ema. m mN a; m. ma mad ma saga EmN. m ma m. ma mad ma ..aooa EmN. m a... aN m m a a < No 5 a m a a < No 5 a Naobamazoav Eotammzoao u 60 CHAPTER 4 Simulation Results Scenarios In order to examine the results of the simulation under different conditions two values for the price elasticity of demand have been chosen, an inelastic value, 0.7 and an elastic one, 1.3. Two different values for the durability of the individual units are compared. This is the parameter D1. The first value is Dl=3 years and the second is D1=10 years. Recognizing that the individual unit will have a limited time during which it influences sales in the market two different values for D2 are also used, D230.25Dl and D2=0.7SD1. The first value of D2 sets the amount of time that the product influences future consumers to 25% of the total unit life and the second considers how sales are impacted if the unit influences sales for 75% of the unit life. The life of the product line is set to 20 years. The values for the amount of advertising and the quality trajectories depend on the individual scenario. Scenarios LO to 1.3 The scenarios in the first group examine the competitors with and without advertising. In addition to providing valuable information in and of them selves these scenarios will also provide a basis for comparison with the other scenarios. 61 Scenario 1.0 The first set scenario 1.0 runs 14 are made with an inelastic demand value of e=0.7. The quality trajectories are equal and constant. The initial price was offset so that the plots of the price trajectories would not be superimposed on one another. The results may be seen in Figure 6 to Figure 9. Please not that Figure 6 to Figure 9 are typical examples of simulation run results. Hereafter the results of the runs are included in Appendix 1 to 3. Run 1 e=0.7,D1=3, D2=.75 P—PU ----- P2l 2000 Figure 6 — Run 1 Scenario 1.0 62 Run 2 e=0.7,D1=3,D2=2.25 f——P1r Figure 7 — Run 2 Scenario 1.0 Run 3 e=0.7,D1=10,DZ=2.5 7000 5000 - , 4000 - , 3000 ~» 2000 Years Figure 8 -Run 3 Scenario 1.0 63 i Run 4 e=0.7,D1 =1 O,D2=7.5 Years Figure 9 - Run 3 Scenario 1.0 While the prices are closely parallel to each other, as expected, there was a minor difference from the expected performance in that Competitor two was forced to lower its pricing to a greater extent then Competitor one during the middle of the 20 year product life cycle. It was also discovered that when the life expectancy was increased to 10 years there was more of on offset for the second competitor then when the life expectancy was set to 3 years. See figure 7 and 8. This difference was further amplified when the elasticity was set to a more elastic value of 1.3. See Figure 36 to Figure 39 Appendix 1. It is also interesting to note that under inelastic conditions with a short unit life span and a relatively long period of influence for the quality weighted goods existing in the marketplace, see Figure 7, the price that maximizes profits for both firms is much greater than under other conditions. This is in agreement with Narasimhan and Mendez (2001) who found 64 that a globally stable equilibrium exists when q > . Under these conditions they chD2 conclude that a higher maximum price level exists than under other conditions. In order to establish that the difference was not an aberration in the model each of the original 8 runs in scenario 1.0 were run again with the initial cost values set equal to each other and all other parameters equal. Under these conditions the values were exactly superimposed. The difference in price when the two prices are offset may be explained by the fact that the two products are substitute goods for one another. A decrease in the price of one reduces the demand for the substitute good. In order to compensate and increase its revenues the firm is forced to reduce its price. Furthermore the number of units, Q, in the market continues to have an impact on sales via diffusion. The result is that the firm with the higher price has fewer units in the market In the case where both firms have equal quality profiles the only mechanism that the trailing firm has to overcome an initial sales difference is via a reduction in price. The response from the other firm is to lower its price thereby maintaining its advantage. This sales difference is shown in Figure 10. 65 | Sales Run 1 1000 . I l 1200 1 l I ! Sales 1 600‘ — 7 i if 7 I 7 i ------ SalesZ! 200- _. . -_ __ _ I Units Sold i 0 5' 10 15 20 I Years J Figure 10 - Sales Run #1 Scenario 1.1 The second set of scenarios in this group, scenario 1.1 runs 9-16, considers the impact advertising has on the price trajectory of a firm independently of competition. In addition to this identifying the amount of sales increase attributable to advertising these runs establish a baseline for comparison when advertising and competition are use in conjunction with each other. Eight separate simulation runs are made with the elasticity set to two different values, the unit duration set to two different values and the amount of time a unit continues to influence sales set to two different values. The price and market share for the first firm are allowed to obtain optimal values. The price and market share for the second firm are set and fixed to null values. The advertising for the firm is set to 1.7% of its revenues. This 66 approximates the amount of money spent by the Ford Motor company on advertising over several years (Advertisers 1977-2003). The market penetration, Beta, is set to 0.5 and the effectiveness of the advertising is set to 0.05. These values are in keeping with the values found by Erickson (1991; 1997)in empirical studies of advertising. The quality trajectory of the firm varies continuously from 0.5 to 0.6 over the entire time horizon of 20 years. The results of these runs arehshown in Figure 40 to Figure 43 Appendix 1. The price trajectories under all conditions are the same as those without advertising and no competition, which is as expected. The percent added sales that are derived from the advertising are summarized in Table 6. Under both the elastic and inelastic conditions advertising has the least impact when the unit product durability is the least, 3 of 20 years and when the quality impact is the greatest percentage of this time, 75% of D1. Under both the elastic and inelastic conditions advertising has the most impact when the unit product durability is the greatest, 10 of 20 years and when the quality impact is the least, 25% of D1. This suggests that advertising has the most impact when the quality influence dissipates quickly relative to the life of the product. Managerially this means that if the quality durability does not continue to influence sales for a large percentage of the live of the product advertising expenditures show the most return. Conversely advertising expenditures are not as valuable if the quality durability remains persistent in the market. 67 SCENARIO 1.1 Run # Conditions Total Sales %Sales Increase from Ad 9 e=0.7,D1=3,D2=.75 143,161.5 3.37% 10 e=0.7,D1=3,D2=2.25 122,827.2 2.06% 11 e=0.7,D1=10,D2=2.5 91,452.56 6.03% 12 e=0.7,D1=10,D2=7.5 98,413.66 5.01% 13 e=1.3,D1=3,D2=.75' 243,821.9 2.34% 14 e=1.3,D1=3,D2=.2.25 254,195.8 1.50% 15 e=1.3,D1 =10,D2=2.5 1457797 4.86% 16 e=1.3,D1=10.D2=7.5 1563635 4.33% Table 6— Sales increase due to Advertising Scenario 1.2 The set of runs composing Scenario 1.2 numbers 17 to 24 are intended to examine the impact advertising has in a competitive environment. Scenario 1.3 will continue this analysis. For each competitor the quality trajectories are established as 0.5 to 0.6 continuously over the 20 year time horizon. Advertising penetration and effectiveness are set to 0.5 and 0.05 respectively. Advertising expenditures for the first competitor are set to 3.5% of revenue or an aggressive advertising effort as apposed to a normal one of 1.7% while the advertising rate for the second is set to zero. This is intended to amplify any impact for easy observation. The results of these runs are shown in Figure 44 to Figure 51 Appendix 1. As clearly demonstrated by Figure 44 to Figure 51 advertising under these conditions has a minimal impact on the price trajectory initially and that further diminishes over time until the difference disappears. This minimal impact is due to two reasons. First advertising as developed here only addresses the market potential that has not been captured through the diffusion component and the price positions of the firms. This is further reduced by the effectiveness of the advertising and the advertising penetration. As a result the total potential 68 of advertising into the untapped market is relatively small when compared with the total market potential. Second, the firm that is not advertising has the ability to overcome the disadvantage created by advertising by reducing its price so that its market potential increases and market share is maintained. Scenario 1.3 The third set of scenarios in the first set, 1.3 runs 25 to 32 adds competitive advertising to the analysis. All conditions are kept the same as in scenario 1.2 but the second firm advertises at a rate of 1.7% of revenue. The results are seen in Figure 52 to Figure 59 Appendix 1. Scenario 1.4 The last group of scenarios in the first set, scenario 1.4 runs 32 to 40 considers what happens when two firms have two different quality trajectories and two different advertising policies. Runs are made with two different price elasticity’s, 0.7 and 1.3, two different unit lifetimes, 3 and 10, and two different period of time when quality has an impact on sales, 25% and 75% of the unit lifetimes D1. The quality trajectory of the first firm varies from 0.6 to 0.9. While the quality trajectory of the second firm remains constant at 0.75. Advertising for the first firm is set to 1.7% of revenues. The second firm advertises aggressively with advertising set to 3.5% of revenues. This is intended to model a case where one firm attempts to gain sales by improving its quality position while its competitor attempts to maintain sales with 69 advertising expenditures alone. The results of these run may be seen in Figure 60 to Figure 67 Appendix 1. The quality profiles of the products may be seen in figure 42. Quality Profiles f Quality 1 l '''' Quality 2 Years Figure 11 — Quality Profiles Scenario 1.4 In the inelastic cases the price trajectory for the second competitor remains relative close to that of the first competitor. Iiowering the price to take advantage of its superior quality early in the time period is of small advantage to the second competitor since the change in price is greater than the change in demand. The quality advantage allows the firm to keep a higher price and retain market share despite the fact that it only has a quality advantage for 10 of the 20 year time horizon. Competitor two is able to actually raise its price when the life of the product is short and the length of time that the quality influences purchase decisions is small. This situation exists for only the first 5 years of the time horizon. After that the quality 70 difference is diminishing for competitor two and is detrimental to it for the second 10 years of the time horizon. In the elastic cases the price trajectory for the second competitor differs more from that of the first competitor. In these cases where a price change is less than the change in demand profits may be maximized by lowering the purchase price and increasing market share in combination with the existing quality advantage. In the two cases where the life of the unit is much less then the life of the product line maximizes its profits by pricing its product less than that of competitor one. In the two cases where the life of the product line is closer to the life of the unit the price positions reverse each other. Competitor one maximizes its sales by lowering its price below that of competitor two. In both cases this occurs after the quality advantage has shifted to the first competitor. It should also be noted here that in both elastic and inelastic cases when the unit life is very short relative to the time horizon and the influence of existing units in the market is short both finns increase their prices for a short period before decreasing them. Increases in price were seen in the original NGM model (Narasimhan et al. 1993; Narasimhan et al. 1996) but under different time constraints. The explanation comes from the different quality trajectories in a competitive environment. Initially the quality superiority of the second competitor allows it to command a higher price relative to the first competitor. Firm one follows the price increase to maximize its profits. As this differential decays the second firm is forced to lower its price to gain market share and the first firm is also forced to lower its prices so as not to lose market share. 71 Scenarios 2.0-2.8 The runs in the second set of scenarios continues the consideration of the interaction of competition and how it impacts the price trajectory for the two competitors when different quality trajectories are used by the competitors. The runs also add advertising interactions into the analysis once more information is collected on competition and quality interactions. Scenario 2.0 In the group of runs in the first scenario 2.0, runs 1 to 8, the quality for the first competitor is varied from 0.5 to 0.9 while the quality varies from 0.5 to 0.6 for the second. See Figure 12. This represents the situation where one company seeks actively to improve its product quality and the second accepts only those quality improvements that result from learning how to produce the product better over time without any added effort or TQM policy. The advertising in these runs is turned off so that the interaction may be considered without any extenuating circumstances. In later groups of runs the advertising function will be restored and the interaction between competition and advertising considered. The two levels of elasticity that have been examined before in this work will be considered again, 0.7 and 1.3. Two different product life spans will be examined, 3 years and 10 years, and in each case two different lengths of time that the individual units influence sales will be used. These runs are shown in Figure 68 to Figure 75 Appendix 2. The sales figures for the two competitors under the four conditions are reported in Figure 13 to Figure 16. 72 flat»! I- ll l a . Quality Trajectories Runs 1-8 1 0.9 g 0.8 / F:q1 g 0.7 / l _____ qz 0.6 ......................... 0.5 """""""""""""""""""""" 0.4 . o 5 1o 15 20 Years Figure 12 — Quality Trajectories Runs 1—8 1 Sales Competitor 1, 9:0.7 I 7000 i I 6000 I 5000 i I ----- 01:3,D2=.075 ‘ 1* 4000 ,’ I— - - D1=3,_02=2.25 3000 .1; I— - -— D1=10,D2=2.5 2000 if" ,1 I -- -D1=1o.02=7.5g 1000 .-_-.-.-.-.-..= ,__, ,__, ;,_____,___, ._, ,_. :_—:r_a—»x-‘—’—.Lia ! o __ - .. ,_ fl _, , W ., 1 1 o 5 1o 15 20 I Years I _J Figure 13- Sales Competitor 1, e=0.7 73 Sales Competitor 2, e=0.7 ‘2000. w 1000 ~. -- M r“ I i I I a I /. j ’4' ’ 1 5.7.3.3.:- '_.'. u u arm-us; L; H H""".’ g“... “I .. .m ....,, -......... ._ _ fl _ ..-....... .-... ._.......... w“ ,_ .........- W, ,-- 5 10 T 1 5 Years' I I ----- 01:3,02=.075 I- -.- -- 01=3,02=2.25 - Dl=10,DZ=2.5 .; ~ ~01=1o,02=7.5 Figure 14 - Sales Competitor 2, e=0.7 r I I Sales Competitor 1,e=1 .3 I . I I 15000 I I 12“ T _ I I I """ 01:3, 02:0.75 * 9000 ~ ~ a - a 1 I“ -- -— D1=3,D2=2.25 6000 _ c , 7 , II; I- - - DI=10,DZ=2.5 ,' I , - 01=1o,oz=7.5 3000 - — ’ ,4" ‘ I 0 5 10 15 20 Years . I I Figure 15 - Sales Competitor 1, e=1.3 74 Competitor 2,e=1 .3 I I 8000 I i I 6000 ~ , * * 5 I I ----- 01:3,02=0.75 -- — — 01:3 02:2.25 I1 I” ~ ' “r DI=10,DZ=2.5 2000 . f f- V . ,f a ,{u I -- D1=10,D2=7.5 tr/t' o "i" ”m“ “W "M “”7" I o 5 1o 15 20 I I Years I Figure 16 - Sales Competitor 2, e=1.3 In all cases both when the price elasticity of the product is elastic and inelastic the price for the two competitors declines over time. There is a difference in the response of the second competitor when the life of the individual unit is much smaller than the life of the product line, D1=3. In these cases the second competitor maintains a price level lower than the first competitor until late in the total product life cycle. At that time the second competitor, who has by then developed a marked deficit in product quality, begins to charge a price that exceeds that of the first competitor. It is no longer able to command an increase in sales by lowering price alone. This behavior is seen in all runs to a greater or lesser degree. This behavior is reflected in the sales plots where it can clearly be seen that sales toward the end of the product life cycle greatly favor competitor one. The prices for the second competitor plateaus before the lower prices of competitor one forces them down again. Profits are maximized without any attempt being made to match the reduction in price that the first competitor is able to enact. In the inelastic cases where the percent change in 75 demand is less than the percent change in price the second competitor is able to maintain a price relatively close to that of the first competitor. This price differential is greater in all four cases when the product price is elastic. Sales in these cases for the first competitor greatly outstrip those of the second. The profits for all four cases normalized to one are shown in Table 7. e=0.7 e=1.3 D123, D1=3, D1=10, D1=10, D1=3, D1=3, D1=10, D1=10, D2=O.75 D2=2.25 D2225 D2275 D220.75 D222.25 D2225 D2=7.5 Profit 1.277 1.101 1.171 1.119 1.310 1.114 1.132 1.061 1 Profit 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 2 Table 7— Relative profits Run 1-8 Scenario 2.0 As can be seen in Table 7 the firm with the superior quality improvements shows a greater profitability over the life of the product line. In both the elastic and inelastic cases the lowest profit advantage is seen when the product life is short and the influence of the existing units in the market is long relative to that life, an inverse relationship. This is in agreement with Narasimhan and Mendez (2001). When there is a continuous improvement in quality the earlier goods are of a lower quality level and if their influence is extended over a large percentage of the life of the unit the new superior quality unit will not be able to influence sales due to the residual impact from the lower quality goods. 76 Scenarios 2.1 - 2.2 These scenarios examine the influence has when the quality trajectories differ substantially. The first competitor has a quality trajectory that ranges from 0.35 to 0.9 and the second has one ranging from 0.5 to 0.6. This mirrors the first scenario in that one competitor makes a concerted effort to improve its quality position while the second makes no special effort beyond learning improvements. They differ in that the first company begins with a marked quality deficit and finishes with a superior quality position. The advertising contributions fall into two categories. In scenario 2.1 the first company makes no effort to improve its sales position via advertising while in scenario 2.2 it makes a concerted effort to improve sales with a strong (expensive) advertising campaign. In both scenarios the second firm makes no effort to advertise choosing to remain complacent. Consistently with the other simulation runs in this dissertation two price elasticity’s are used, 0.7 and 1.3. Two unit life times are used 3 and 10 years, and a fixed 20 year time horizon is used. Two periods of time where the quality of existing units in the market place influence sales, 0.25*D1 and 0.75*D1, are used. The price trajectories are shown in Figure 76—Figure 91 Appendix 2. The relative profits realized by both firms are shown in Table 8 normalized to the profits of company two. Table 8 also shows the increase in profits due to the advertising efforts of competitor one in scenario 2.2 when its advertising is set to 3.5% of revenues. 77 PROFIT AD COMP 1 PROFIT % 3.5%VS. CONDITIONS 3 COMPARED COMP 2 INCREASE 1.7% TO COMP 2 e=0.7,D1=3,D2=0.75 0.0% 0.996 1.000 -0.35% e=0.7,D1=3,D2=2.25 0.0% 1.000 1.000 0.04% e=0.7,D1=10,D2=2.5 0.0% 1.059 1.000 5.91% e=0.7,D1 = 1 0,D2= 7.5 0.0% 1.054 1.000 5.45% e=1.3,D1=3,D2=0.75 0.0% 1.036 1.000 3.59% e=1.3,D1 =3,D2= 2.25 0.0% 1.035 1.000 3.47% e=1.3,D1=10,D2=2.5 0.0% 1.137 1.000 13.65% e=1.3,D1=10,D2=7.5 0.0% 1.119 1.000 11.93% e=0.7,D1=3,D2=0.75 3.5% 1.013 1.000 1.34% 1.70% e=0.7,D1=3,D2=2.25 3.5% 1.010 1.000 1.00% 0.96% e=0.7,D1=10,D2=2.5 3.5% 1.079 1.000 7.87% 1.96% e: 0.7,D1 = 10,D2= 7.5 3.5% 1.072 1.000 7.20% 1.75% e=1.3,D1=3,D2=0.75 3.5% 1.054 1.000 5.43% 1.84% e=1.3,D1=3,D2=2.25 3.5% 1.046 1.000 4.60% 1.13% e=1.3,D1=10,D2=2.5 3.5% 1.155 1.000 15.53% 1.88% e: 1 .3,D1 = 10,D2= 7.5 3.5% 1.134 1.000 13.40% 1.48% Table 8— Relative profits Scenarios 2.1 and 2.2 The results clearly indicate the advantage quality improvements may make in its increasing quality trajectory. corporate revenues. The two quality trajectories intersect at year ten when the two values are equal to 0.55. See Figure 17. This means that for the first half of the time horizon competitor 2 has a quality advantage and for the second half competitor 1 has an advantage. The relative profits show that competitor one has an advantage in all but two situations, inelastic price conditions and short unit life spans where it appears that there is no advantage gained form This lack of improvement in profitability is attributable to the symmetry of the 78 Quality Trajectories 0.8 0 7 / 0:6 / 3‘ f— ‘a 0.5 - / I ('1 5 04 / I"'—q2 / 0.3 0.2 . . r . o 5 10 15 20 Years Figure 17 — Quality Competitors 1 and 2 situation. Each firm has a quality advantage 50% of the time and the short unit life times under inelastic conditions do not allow profits to be recovered in the second half of the scenario by the company with a superior quality position. However, the increase in profits for competitor one under the other conditions, longer unit life spans and an elastic demand environment cannot be attributed to a generally superior quality position either. Since each firm has an equal amount of time when their products have a superior quality position, the increase in profitability must be a result of the increasing quality over the entire life of the product and the conditions under which it is sold. In the two inelastic cases where the unit life is long relative to the time horizon increased profits are seen for competitor one. Longer lived products mean that they must be replaced more frequently when the quality for competitor one has increased to a greater extent then in the short time period cases. In the four elastic cases while greater profits are 79 seen in all four situations. In the case of the two short lived unit situations the elastic conditions allow a greater increase in demand relative to the increase in price so superior quality goods will command a grater relative price as they replace older units. In the two cases where the unit lives are long the units must be replaced after the quality improvements have been implemented. The advertising impact for these situations may be seen in the increase in profits seen in the scenario 2.2 runs relative to scenario 2.1 runs. See Table 8. These increases exist in all cases and range from 0.96% to 1.88% depending on the conditions. Advertising is _most effective in an elastic environment with a long unit life span and short quality influence periods and least effective in an inelastic environment with a short unit life span and a relatively long periods where the quality of previous units influence sales. This indicates that while quality improvements are effective under most conditions at increasing relative profits they may be assisted with an advertising campaign in all conditions. These campaigns however, are most effective with a long unit life span and relative short periods where existing units influence sales. This suggests that the use of quality as a strategic lever may be improved by the judicious use of advertising expenditures. Scenarios 2.3-2.8 To further test this position scenarios 2.3 to 2.5 examine two different quality trajectories for the two competitors and six different advertising positions. The quality trajectories are initiated at the same level 0.5, giving neither competitor an initial advantage. The trajectory of the first competitor improves from 0.5 to 0.9. The trajectory of the second 80 competitor improves from 0.5 to 0.6 this represents the aggressive and passive efforts at quality improvement as described before. The advertising positions are 3.5% vs. 0.0%, 0.0% vs. 0.0%, 0.0% vs.3.5%, 3.5% vs. 3.5%, 3.5% vs.1.5% and 1.5% vs. 3.5% respectively. These represent three situations. First, when a firm aggressively supports its quality improvement policy against a passive advertising competitor. Second, when a firm relies simply on its quality improvement, e.g. is passive relative to advertising and is competing against a passive advertising competitor. The third case is when a firm is passive relative to advertising but is competing against a competitor who is aggressively attempting to counter the quality strategy of the first with its advertising. Conditions are the same as in prior simulation runs e=0.7 and 1.3, D1 is 3 and 10, D2 is 0.25*D1 and 0.75*D1. The price trajectories for these run are shown in Figure 92 tolFigure 139 Appendix 2. The quality trajectories are the same as in Scenario 2.0 Runs 1-8. See Figure 12. The price trajectories follow patterns similar to those seen previously. The firm with the greater rate of quality increase is able to lower prices continuously while the competitive firm can only lower prices until the quality difference reaches a critical level. At that point it is unable to lower prices and maintain profitability. After this time it maintains its price level and begins to charge more for its product than the first competitor. As the end of the product life cycle approaches the first competitor begins to radically lower prices and the second firm is forced to lower prices again so that it may maintain market share supporting its profitability. The quality advantage allows for a loWer price position and therefore increased profitability. Table 9 shows the three scenarios as run demonstrating the increase in profits from quality and advertising. Scenario 2.4 is the case where there is no advertising. 81 Scenario 2.3 shows the aggressive advertising for the competitor with the greatest rate of quality change, e.g. competitor 1 and Scenario 2.5 shows the aggressive advertising for the competitor with the lowest rate of quality change, competitor 2. Table 9 shows a comparison when either one firm or neither firm advertises. Table 10, scenarios 2.6-2.8 shows the differences when both firms advertise at some level and compares these values to the case when neither firm advertises. . AD PROFITS PROFITS NET % RUN RATIO CONDITIONS 1 2 mp}, DIFF. 3.5/0.0 e=0.7,D1=3,D2=0.75 1.294 1.000 29.41% 1.752% 3.5/00 e=0.7,D1=3,D2=2.25 1.111 1.000 11.09% 0.945% 3 35/00 e=0.7,D1=10,D2=2.5 1.192 1.000 19.21% 2.092% .0 35/00 e=0.7,D1=10,D2=7.5 1.137 1.000 13.72% 1.862% g 3.5/0.0 e=1.3,D1--3,Dz=0.75 1.330 1.000 33.03% 1.994% ()3 35/00 e=1.3,D1=3,D2=2.25 1.125 1.000 12.48% 1.124% 35/00 e=1.3,D1=10,D2=2.5 1.152 1.000 15.20% 1.974% 3.5/0.0 e=1.3,D1=10,D2=7.5 1.077 1.000 7.70% 1.587% 0.0/0.0 e=0.7,D1=3,D2=0.75 1.277 1.000 27.66% — 0.0/0.0 e=0.7,D1=3,D2=2.25 1.101 1.000 10.15% - g 0.0/0.0 e=0.7,D1=10,Dz:2.5 1.171 1.000 17.12% - .o 00/00 e=0.7,D1=10,D2=7.5 1.119 1.000 11.86% - g 0.0/0.0 e=1.3,D1=3,Dz=0._75 1.310 1.000 31.03% - C}; 00/00 e=1.3,D1=3,D2=2.25 1.114 1.000 11.35% - 0.0/0.0 e=1.3,D1=10,D2=2.5 1.132 1.000 13.22% - 0.0/0.0 e=1.3,D1=10,D2=7.5 1.061 1.000 6.11% - 0.0/3.5 e=0.7,D1=3,D2=0.75 1.254 1.000 25.38% 2.28% 00/35 e=0.7,D1=3,D2=2.25 1.090 1.000 9.04% 4.10% 3 00/35 e=0.7,D1=10,D2=2.5 1.148 1.000 14.75% 2.36% g 0.0/35 e=0.7,D1=1o,D2=7.5 1.099 1.000 9.85% 2.00% 8 00/35 e=1.3,D1=3,Dz=0.75 1.285 1.000 28.51% 2.52% a; 00/35 .e=1.3,D1=3,D2=2.25 1.100 1.000 10.00% 4.36% 00/35 e=1.3,D1=10,D2=2.5 1.110 1.000 11.02% 2.20% 00/35 e=1.3,D1=10,D2=7.5 1.044 1.000 4.38% -1.73% Table 9- Profitability differential from advertising 82 RUN AD$ CONDITIONS COMP COMP NET % % DIFF DUE # 1 2 DIFF TOAD 35/35 e=0.7,01=3,02=o.75 1.271 1 27.10% 0.56% 35/35 e=0.7,01=3,02=2.25 1.098 1 9.80% 0.35% g} 3.5/35 e=0.7,D1=10,D2=2.5 1.168 1 16.80% 0.32% .o 35/35 e=0.7,D1=10,D2=7.5 1.117 1 11.70% 0.16% 8 35/35 e=1.3,01=3,02=0.75 1.305 1 30.50% 0.53% Si 3.5/35 e=1.3,D1=3,D2=2.25 1.124 1 12.40% 1.05% 35/35 e=1.3,01=1o,02=2.5 1.132 1 13.20% 0.02% 35/35 e=1.3,D1=10,D2=7.5 1.071 1 7.10% 0.99% 3.5/15 e=0.7,D1=3,D2=O.75 1.2842 1 28.42% 0.76% 3.5/15 e=0.7,01=3,02=2.25 1.1062 1 10.62% 0.47% g 3.5/15 e=0.7,D1=10,D2=2.5 1.1817 1 18.17% 1.05% .g 3.5/15 =o.7,01=1o,02=75 1.1285 1 12.85% 0.99% 2 3.5/15 e=1.3,D1=3,D2=0.75 1.3128 1 31.28% 0.25% 5; 3.5/15 e=1.3,D1=3,D2=2.25 1.1189 1 11.89% 0.54% 3.5/15 e=1.3,D1=10,D2=2.5 1.1424 1 14.24% 1.02% 35/15 e=1.3,D1=10,D2=7.5 1.0694 1 6.94% 0.83% 1.5/35 e=0.7,D1=3,D2=0.75 1.2611 1 26.11% -155% - 1.5/3.5 e=0.7,D1=3,D2=2.25 1.0944 1 9.44% 0.71% g 1.5/3.5 e=0.7,01=1o,02=25 1.1562 1 15.62% -1.50% .g 1.5/3.5 e=0.7,01=1o,02=75 1.1063 1 10.63% -1.23% 8 1.5/3.5 e=1.3,D1=3,D2=0.75 1.2934 1 29.34% -1.69% ,§ 1.5/3.5 e=1.3,01=3,02=2.25 1.1047 1 10.47% 0.88% 1.5/3.5 e=1.3,01=1o,02=2.5 1.1184 1 11.84% 4.38% 1.5/3.5 e=1.3,D1=10,D2=7.5 -1.0503 1 5.03% 4.08% Clearly advertising increases the percentage of increased profits seen by the firm with the greater rate of quality improvement and counter advertising decreases that percentage of increased profits. This is as expected. What was unexpected is that the maximum assistance to sales for the high quality competitor and the maximum assistance to sales for the low quality competitor occurred under different conditions. The basic quality advantage was maximized with advertising in all six scenarios under elastic price conditions, short unit life spans and short periods of influence. The profit advantage to competitor one was minimized due to the competitors advertising under 83 Table 10 Profitability differential from advertising 2 relatively low price elasticizes, long life spans and long periods of product influence. The extrmm cases when one firm advertises and the other does not are shown in Table 11 and Table 12 Ad S Conditions Comp 1 ComEZ % Diff 3.5/00 e=1.3,D1=-3,D2=0.75 1.33 1 1.99% 3.5/0.0 e=1.3,D1=10,D2=7.5 1.077 1 1.59% 00/00 e=1.3,D1=3,D2=0.7S 1.31 1 - 0.0/0.0 e=1.3,D1=10,D2=7.5 1.061 1 f- 0.0/35 e=1.3,D1=3,D2=0.75 1.285 1 2.52% 00/35 621.3,D1210Dzz75 1.044 1 173% Table 11 - Max and Min quality profit increases Note that this differs somewhat from the last situation in that there is no quality deficit to overcome; it is purely a quality improvement situation. While both the minimum sales assistances due to advertising came ' Ad 5 Conditions Comp 1 Comp 2 °/o Diff 3.5 / 0.0 e=0.7,D1=3,D2=2.25 1.111 1 0.95% 3.5 / 0.0 e=0.7,D1=10,D2=2.5 1.192 1 2.09% 0.0/ 3.5 e=0.7,D1=3,D2=2.25 1.09 1 -1.10°/o 0.0/ 3.5 e=1.3,D1=3,D2=0.75 1.285 1 -2.52% Table 12- Advertising assistance under inelastic environments the maximums came under different environmental conditions. It should be noted here that minimum in the case of counter advertising is the least amount of reduction in the profits generated by firm one when .firm two is using advertising to counter the quality strategic lever of firm one. In the elastic environment with short unit lives and relative long quality influence the aggressive advertising by competitor two allows it to install a larger product base before the quality differential becomes great. The elastic environment also 84 allows it to increase prices without the penalty in demand that it would incur in an inelastic environment. When firm one pursues its quality strategy in a market where the units are not replaced frequently with respect to the time horizon advertising allows it to enhance the sales in the second half of the time horizon when it has a greater quality advantage. The inelastic environment reduces the ability of the second firm to respond to quality and advertising with a purely priced based strategy. Scenarios 3.0-3.4 The forty runs in the last set of scenarios add discontinuous quality improvements into the analysis. A discontinuous improvement may be viewed as some radical change to the operational process or the product. This might take the form of a new type of production equipment reducing imperfections or a new addition to the product itself such as a new power train in an automobile. An example of this type of improvement is shown in Figure 18. Quality vs Time Qualllty Years 85 Figure 18 - Discontinuous Quality In this example the first company introduces such a change in year five of the time horizon while company two makes no radical improvements in their process. In the first three scenarios advertising is considered in three ways. First, neither fimi makes any advertising effort. This provides a baseline to see what the discontinuous quality improvement alone contributes to the relative profits of the firm making the change as opposed to those of the firm making no radical improvements. Second, Advertising is added to the firm making the changes to explore what kind of a profit improvement they might see when aggressive advertising their product while also making the quality improvement. Third, the firm making the improvement uses no advertising to support their market position in addition to the quality improvement while the second firm counters the discontinuous change with advertising alone. In the fourth scenario the second firm counters the discontinuous quality improvement with an improvement of their own after the first has made their improvement. In the fifth scenario quality improvements are introduced in the same manner but the first finn begins an aggressive advertising campaign at the same time that they introduce the improvement. Scenario 3.0 In this scenario the quality profile for competitor one begins at 0.5 continues smoothly until year five and then improves by 0.25. It then continues smoothly to a value of 0.85. 0.85 was chosen as a terminus since the continuous improvement until year five proceeded at this steady rate. The quality profile for the second competitor moves from 0.5 to 0.6 this is at the same rate that the initial and final improvements are made by company 86 one. Advertising for both firms is held to zero. Two different elasticity’s are tested, 0.7 and 1.3. Two different unit lives are considered 10 and 3 years and the length of time that units in the marketplace continue to influence sales are 75% and 25% of these times. The terminal time horizon is 20 years. The price trajectories for these runs are shown in Figure 140-Figure 147 Appendix 3. Prices decay in all eight cases. The price trajectory of competitor one shows a discontinuous change in year five when the quality change is introduced. Furthermore it shows a minor increase in price just before the quality discontinuity is introduced. In the two cases where the unit life is short relative to the time horizon and the length of time that units in the marketplace influence sales is short, 0.25*D1, the reduction in price is the most radical followed by a rapid increase in price with a steady decline in price continuing from that point. See Figure 140 and Figure 144. The price trajectory of competitor two begins below that of competitor one and eventually crosses that of competitor one so that it is charging a higher price than competitor one. This cross over occurs more rapidly in the elastic cases and the price differential is greater in these cases relative to the inelastic cases. This indicates that when the percent change in demand is less than the percent change in price the first i competitor is unable to take full advantage of its quality position due to the limitations imposed by the substitute good in the market. The profits, normalized to competitor two, are shown in Table 13. RUN # CONDITIONS PROFITS 1 PROFITS 2 Run 1 e=0.7,D1=3,D2=0.75 1.337 1.000 Run 2 e=0.7,D1=3,D2=2.25 1.123 1.000 Run 3 e=0.7,D1=10,D2=2.5 1.206 1.000 Run 4 e=0.7,D1=10,D2=7.5 1.141 1.000 87 Run 5 e=1.3,D1=3,D2=0.75 1.375 1.000 Run 6 e=1.3,D1=3,D2=2.25 1.133 1.000 Run 7 e=1.3,D1=10,D2=2.5 1.150 1.000 Run 8 e=1.3,D1=10,D2_=7.5 1.076 1.000 Table 13— Profits Runs 1-8 Scenario 3 Under all conditions the firm with the discontinuous quality improvement. The greatest profit advantage seen by competitor one occurs when the conditions in the market are elastic and the product life is the shortest and the influence of existing units is also the shortest Run 5 in Table 13. The least amount of profit advantage seen by competitor one occurs when the conditions in the market are elastic and the unit life is greatest with the longest amount of time during which the existing units in the market have influence on sales. This is the same as Scenario 2.4. Note also that when comparing the continuous quality improvement case and the CONT DISCONTINOUS CONT DISCONTINOUS CASE CASE CASE CASE Conditions 0.5—0.9 0.5-0.85 0.5-0.9 0.5-0.85 e=0.7,D1=3,D2=0.75 1.277 1.337266 27.66% 33.73% e=0.7,D1=3,D2-=2.25 1.101 1.12328 10.15% 12.33% e=0.7,D1=10,D2=2.5 1.171 1.205561 17.12% 20.56% e=0.7,D1=10,D2=7.5 1.119 1.1413 11.86% 14.13% e=1.3,D1=3,D2=0.75 1.31 1.374603 31.03% 37.46% e=1.3,D1=3,D2=2.25 1.114 1.133166 11.35% 13.32% e=1.3,D1=10,D2=‘-2.5 1.132 1.149707 13.22% 14.97% e=1.3,D1=10,D2=7.5 1.061 1.075801 6.11% 7.58% Table 14—Profits Continuous Improvement and Discontinuous Improvement 88 discontinuous quality improvement cases there is a greater profit advantage in the discontinuous case despite the fact that the terminal quality is marginally superior in the continuous case. This may be attributed to the large jump in sales seen after the discontinuous quality improvement that is not seen in the continuous case See Figure 19 and Figure 20. In the continuous case the sales for competitor one eventually exceed that of competitor two, specifically at time mark 2.6, but the increase is gradual so the number of units influencing sales in the market is low initially. In the case of the discontinuous improvement the number of units influencing sales is large right away resulting in a boost to competitor one via the diffusion element. Scenario 3.1 Run 5 Sales, e=1.3,D1=3,D2=0.75 8000 . ____ Ha . r—.‘.f m_a_‘ | 1 Sales 1 . ----- Sales 2 # of Units .h 0 8 15 20 Figure 19 — Sales Discontinuous Quality 89 Scenario 2.4 Run 37,e=1 .3,D1=3,D2=0.75 7000 5000 ~ l . Sales 1 L- - - - - Sales 2 3000« 3 2000 « . - 1 10008 9 # of units Figure 20— Sales Continuous Quality Scenarios 3.1-3.2 The next two scenarios add advertising into the analysis of discontinuous quality. In scenario 3.1 the firm introducing the discontinuous quality improvement advertises aggressively during the entire time period. The second firm makes no advertising efforts. This represents the case where a firm attempts to develop market share in advance of the improvements it is going to introduce and continues to support the improvement with advertising efforts for the entire time horizon. Its competitor remains passive during the entire period. The conditions are the same as in scenario 3.0. The quality profile for competitor one begins at 0.5 continues smoothly until year five and then improves by 0.25. It then continues smoothly to a value of 0.85. The quality profile for the second competitor 90 moves from 0.5 to 0.6. Advertising is as described above. Two different elasticity’s are tested, 0.7 and 1.3. Two different unit lives are considered 10 and 3 years and the length of time that units in the marketplace continue to influence sales are 75% and 25% of these times. The terminal time horizon is 20 years. The results are seen in Figure 148-Figure 163 Appendix 3. The price trajectories are similar in nature to those seen in scenario 3.0 where no advertising is present; Advertising performed in a similar fashion to the cases where advertising was present with continuous quality improvement. In all cases it added profits when used to support firm one’s quality strategy and in all cases when used as a tool to attempt to retard profits by competitor two it did reduce the net increase in profits realized by the firm pursuing a quality improvement program. See Table 15. The increase or decrease in total profit was generally not significant when comparing the discontinuous quality improvement cases with those of the continuous cases. See Table 16. All maximum and minimum contributions occurred under the Same environmental conditions in the discontinuous cases as in the continuous cases. This suggests that advertising is not sensitive to the type of quality improvement policy pursued by the firm. It is as effective in the discontinuous case of quality improvement as it is in the case of continuous quality improvement. 91 AD Ratio Conditions Profits 1 Profits 2 Diff 0.0/0.0 e=0.7,01=3,02=0.75 1 .337 1.000 - 0.0/0.0 e=0.7,D1=3,D2=2.25 1.123 1.000 - 0.0/0.0 e=0.7,Dt=10,D2=2.5 1.206 1.000 - 0.0/0.0 e=0.7,D1=10,D2=7.5 1.141 1.000 - 0.0/0.0 e=1.3,D1=3,02=0.75 1.375 1.000 - 0.0/0.0 e=1.3,D1=3,D2=2.25 1.133 1.000 - 0.0/0.0 e=1.3,Dt=10,D2=2.5 1.150 1.000 — 0.0/0.0 e=1.3,D1=10,D2=7.5 1.076 1.000 - 3.5/0.0 e=0.7,D1=3,D2=0.75 1.355 1.000 1 .73% 3.5/0.0 e=0.7,D1=3,D2=2.25 1.133 1.000 0.94% 3.5/0.0 e=0.7,D1=10,02=2.5 1.227 1.000 2.11% 3.5/0.0 e=0.7,Dt=10,D2=7.5 1.160 1.000 1.87% 3.5/0.0 e=1 .3,D1=3,D2=0.75 1.394 1.000 1.98% 3.5/0.0 e=1.3,Dt=3,D2=2.25 1.144 1.000 1.11% 3.5/0.0 e=1.3,D1=10,D2=2.5 1.169 1.000 1.96% 3.5/0.0 e=1.3,D1=10,D2=7.5 1.091 1.000 1.51% 00/35 e=0.7,D1=3,D2=0.75 1.313 1.000 -2.40% 00/35 e=0.7,D1=3,02=2.25 1.1 12 1.000 -1.13% 00/35 e=0.7,D1=10,D2=2.5 1.181' 1.000 -2.45% 00/35 e=0.7,D1=10,D2=7.5 1.121 1.000 -2.05% 00/35 e=1.3,D1=3,02=0.75 1.348 1.000 -2.64% 00/35 e=1.3,D1=3,D2=2.25 1.119 1.000 -1.38% 00/35 e=1.3,D1=10,D2=2.5 1.127 1.000 -2.23% 00/35 e=1.3,D1=10,D2=7.5 1.058 1.000 -1.76% Table 15 — Profit Difference from Advertising 92 AD CONDITIONS DISC. CONT. DIFF RATIO q q , 0.0/0.0 e=0.7,D1=3,D2=0.75 1 .337 1.277 0.0600 0.0/0.0 e=0.7,D1=3,02=2.25 1 .123 1.101 0.0220 0.0/0.0 e=0.7,D1=10,DZ=2.5 1 .206 1.171 0.0350 0.0/0.0 e=0.7,D1=10,02=7.5 1.141 1.119 0.0220 0.0/0.0 e=1.3,D1=3,DZ=0.75 1.375 1.31 0.0650 0.0/0.0 e=1.3,D1=3,D2=2.25 1.133 1.114 0.0190 0.0/0.0 e=1.3,D1=10,D2=2.5 1.15 1.132 0.0180 0.0/0.0 e=1.3,D1=10,DZ=7.5 1.076 1.061 0.0150 3.5/0.0 e=0.7,D1=3,02=0.75 1 .355 1.294 0.0610 3.5/0.0 e=0.7,D1=3,D2=2.25 1.133 1.111 0.0220 3.5/0.0 e=0.7,D1=10.02=2.5 1 .227 1.192 0.0350 3.5/0.0 e=0.7,D1=10,02=7.5 1.16 1.137 0.0230 3.5/0.0 e=1.3,D1=3,DZ=0.75 1.394 1.33 0.0640 3.5100 e=1.3,D1=3,D2=2.25 1.144 1,125 0.0190 3.5/0.0 e=1.3.D1=10,02=2.5 1.169 1.152 0.0170 3.5/0.0 e=1.3,Di=10,D2=7.5 1.091 1.077 0.0140 0.0/3.5 e=0.7,D1=3,DZ=0.75 1 .313 1.254 0.0590 0.0/3.5 e=0.7,D1=3,02=2.25 1.1 12 1.09 0.0220 0.0/3.5 e=0.7,Di =10,02=2.5 1.181 1.148 0.0330 0.0/3.5 e=0.7,D1=10,D2=7.5 1 .121 1.099 0.0220 0.0/3.5 e=1 .3,D1=3,02=0.75 1 .348 1.285 0.0630 0.0/3.5 e=1.3,D1=3,DZ=2.25 1.119 1.1 0.0190 0.0/3.5 e=1.3,D1=10,02=2.5 1.127 1.11 0.0170 0.0/3.5 e=1.3,D1=10,DZ=7.5 1.058 1.044 0.0140 Table 16 - Difference Cont. Case vs. Discontinuous 93 Scenario 3.3 The runs constituting scenario 3.3 consider what happens when the second company initiates a discontinuous quality improvementprogram of its own at a later date then the first company. In this scenario the advertising efforts for both companies are set to zero. The quality profile for the first company is the same as in scenarios 3.0-3.2. It begins at 0.5 improves steadily to year five where it increases by 0.25 and then continues to increase at a steady rate until year 20 with a terminal value of 0.85. Firm two starts at 0.5 and improves steadily until year 10 at which time it improves by 0.25 and then it continues to improve at a steady rate until year 20. Two different elasticity’s are tested, 0.7 and 1.3. Two different unit lives are considered 10 and 3 years and the length of time that units in the marketplace continue to influence sales are 75% and 25% of D1. See Figure 164~Figure 171 Appendix3. The price curves Show that the ability to increase price mirrors each other under all conditions. The first firm gains some profit advantage when the unit life is short relative to when the unit life is long. See Table 17. Furthermore, it gains a somewhat greater advantage when the influence on sales by existing units is short. This advantage is reduced or disappears when working in an elastic environment. Short unit life spans allows for the introduction of higher quality units into the market The short influence periods allows for the newer higher quality units to influence sales quicker and with larger numbers. It is not surprising that when the percent change in demand is less then the percent change in price the firm with the early price advantage is not able to create a greater profit margin via an increase in sales due to a reduction in price. 94 RUN # CONDITIONS FIRM 1 FIRM 2 ADVANTAGE 25 e=0.7,D1=3,D2=O.75 1.089 1 8.86% 26 e=0.7,D1=3,D2=2.25 1.040 1 3.98% 27 e=0.7,D1 =10,D2=2.5 1.061 1 6.05% 28 e=0.7,D1 = 1 0,D2= 7.5 1.048 1 4.76% 29 e=1.3,D1=3,D2=0.75 1.075 1 7.48% 30 e=1.3,D1=3,D2=2.25 1.018 1 1.79% 31 e=1.3,D1=10,D2=2.5 * 1.001 1 0.10% 32 e=1.3,D1=10,D2=7.5 0.994 - 1 -0.58°/o Table 17 - Profit Advantage with 2 Discontinuous q Improvements Scenario 3.4 The runs in scenario 3.4 use advertising as a purely tactical tool. The first firm with the discontinuous increase in quality only begins advertising when the quality improvement is introduced. Firm one begins an advertising policy that uses 3.5% of its revenues in the same time period that it introduced the discontinuous quality improvement. All other conditions are the same as for scenario 3.3. The resulting price curves may be seen in Figure 172-Figure 179. The price curves Show no significant changes from scenario 3.3. There is a difference in the profit generated under the different conditions. The difference between using advertising aggressively when the discontinuous quality improvement for the first company is put into place as a deterrent to the future improvement in the second company and using no advertising at any time is show in Table 18. These values are normalized to the profits generated by the second competitor. 95 CONDITIONS AD=0.0% AD=3.58% ADV.0% ADV.3.5% DIFF. e=0.7,D1=3,D2=0.75 1.089 1.100 8.86% 9.98% 1.12% e=0.7,D1=3,D2=2.25 1.040 1.046 3.98% 4.59% 0.61% e=0.7,D1=10,D2=2.5 1.061 1.076 6.05% 7.62% 1.57% e: 0.7,D1 = 1 0,D2= 7.5 1.048 1.062 4.76% 6.19% 1.43% e=1.3,D1=3,D2=0.75 1.075 1.087 7.48% 8.68% 1.20% e=1.3,D1:3,D2=2.25 1.018 41.025 1.79% 2.50% 0.71 0/o e=1.3,D1=10,D2=2.5 1.001 1.016 0.10% 1.57% 1.48% e=1.3,D1=10,D2=7.5 0.994 1.007 0.58% 0.66% 1.24% Table 18 — Advantage from Advertising Scenario 3.4 Minor increases in profits for firm one relative to firm two are seen in all cases. The amount of these increases changes depending on the unit life, the length of time the units existing in the market continue to influence sales and on the price electricity. The least improvement is seen under short unit life spans, relatively long unit influence on sales and inelastic conditions. The greatest improvement is seen under long unit life spans, short influence time and inelastic conditions. 96 CHAPTER 5 Conclusions and Contributions Contributions There are three significant areas of understanding to which this work contributes. First, is the use of quality as a strategic lever in a competitive environment. Second, is how advertising influences quality as a strategic lever in a competitive environment. Third, is how a discontinuous quality change alters the use of quality as a strategic lever under competitive conditions while being influenced by advertising. Each of theses topics has been considered piecemeal before but they have not been considered together so that the interactions may be examined. Quality influences on dynamic pricing in 'a duopoly When considering how to effectively use an aggressive quality policy, one where the product quality increases faster than the competition’s quality, as a strategic tool there are three factors that this dissertation examines which a manager should incorporate into his decision. These factors are the price elasticity, the length of time that an individual unit will exist in the market relative to the total life of the product line and the length of time dufing which a unit will continue to influence sales once it has entered the market i.e., quality perception. Using elasticity as an environmental factor two by two grids may be developed to summarize these choices. The first of these two grids is depicted in Figure 140. See also Table 97 7. Under lower price elasticity the greatest relative increases in profit may be seen in quadrant A. Aggressive quality policy in an elastic environment 0 £1 ‘8” . '8 Quadrant B Quadrant D E. 2“‘1 Most Effective Least Effective o 21’ .9 0 g Quadrant A Quadrant C E Most Effective 3rd Most Effective E o ”E 8: c: 3 Length of time unit influences sales in market Figure 21 — Profit Advantage when Price elasticity is higher The conditions in this quadrant are thus the life of the unit relative to the life of the product line is the shortest and the length of time that the unit in the market influences sales is the shortest. The least profit increase over the competitor derived from an aggressive quality strategy are when the life of the unit is long and the length of time the unit influences sales is also long. This is not to suggest that a manager would not want to pursue the added profits that could be obtained from pursuing an aggressive quality policy under the least effective conditions. Profit is profit under any conditions. It is only to suggest that the greatest returns 98 from such a strategy will be realized under the conditions existing in quadrant A where the quality strategy is most effective. Given environmental conditions where the price elasticity is lower there is a somewhat different set of conditions that will maximize the profits a company will see relative to its competitor. See Figure 141. See also Table 7. In this environment there is a change in the Aggressive quality policy in an- inelastic environment 9» A -.§ U «‘3 Quadrant B Quadrant C ‘91 2nd Most Effective 3rd Most Effective "5 98’ 8 g g Quadrant A Quadrant D 9.1 Most Effective Least Effective. E o E c: 3 Length of time unit influences sales in market Figure 22 — Profit Advantage Inelastic Demand position of the least improvement in profitability, quadrant D; it shifts to the bottom, right position. The conditions for this are a shorter unit life span and a large percentage of time when existing units in the market continue to influence sales. Summarizing, a firm pursuing an aggressive quality improvement strategy relative to its competitor can expect the greatest improvements in either elastic or inelastic conditions when the unit life is large relative to the 99 amount of time existing units in the market influence its sales. However, when low price elasticity exists it can expect a larger profit relative to its competitor if the life of the unit is shorter when there is a long impact on sales by individual units. Conversely, when high price elasticity exists the firm can expect a larger profit relative to its competitor if the life of the unit is long when there is a long impact on sales by individual units. The interaction between durability and quality perception tends to be high as a result market saturation somewhat offsets this effect. It is also interesting to note that the initial conditions have an impact on the price trajectory over the entire life of the product line. If there is an initial price difference the fact that there is a substitutable good in the market will force the firm with the higher price to lower its price trajectory below that of the firm with the initial price advantage so as to maximize its profits. While not surprising in and of itself this does suggest that there are some characteristic of a complex dynamic system present in the price-quality-competition relationship. Sensitivity to initial conditions is one of the three conditions describing a formally defined chaotic system. Advertising and Quality influences on dynamic pricing in a duopoly When advertising is added as a moderating factor to the price quality relationship as it influences maximized profits there are two additional conditions added to the analysis. In addition to price demand elasticity, the life of the unit relative to the life of the product line and the length of time the individual unit in the market influences sales, advertising to support an aggressive quality policy or as a deterrent to sales by the firm not pursuing the aggressive 100 quality policy are also considered. These are summarized in Figures 142 to 145. See also Table 9. Aggressive quality policy in an elastic environment o A -_§ with supportive advertising ‘5 % Quadrant B Quadrant D g 2"d Most Effective Least Effective “5 :‘a’ B E :3 Quadrant A Quadrant C 8 Most Effective 3“] Most Effective E o '3‘ i G 3 Length of time unit influences sales in market Figure 23 - Advertising Impact Supporting Quality (Elastic Demand) As can been seen in Figures 142 and 143 the most return on an advertising policy supporting an aggressive advertising policy may be realized when the influence of the individual unit is short relative to the life of that unit. A firm can expect that the least return on an advertising policy supporting an aggressive advertising policy relative to increased profits when compared with its competitor will be when the units in the market have the longest influence on sales. Furthermore, as in the case with no advertising, the effectiveness will change under differing elasticity’s. Under elastic conditions the least effectiveness will he with 101 units that have long life spans and long market influences. Under inelastic conditions the least effectiveness will be with units that have short life spans and long market influences. Aggressive quality policy in an inelastic environment U E A with supportive advertising 8 13 Quadrant B Quadrant C a 2'“, Most Effective 3rd Most Effective “5 3:13 9 u o g Quadrant A Quadrant D 8 Most Effective Least Effective ' E o “E if .3 Length of time unit influences sales in market Figure 24 - Advertising Impact Supporting Quality Inelastic Demand These results differ somewhat when a firm uses advertising to counter to an aggressive quality policy. See Figure 144 and 145. See also Table 9. In the low price elasticity case the results are the same when advertising is used as a supportive tactic to quality improvement. In contrast when price elasticity is high the most effective use of advertising occurs when the life of the individual unit is the longest and the influence of the unit on sales in the market place is shortest. This suggests that the firm that is choosing not to compete on quality might reduce the profit advantage seen by the firm competing on quality by heavily advertising under these conditions. See Figure 145. 102 Longevity of unit relative to life of product line > Advertising to counter an aggressive quality policy in an elastic environment Quadrant B Quadrant C 2nd Most Effective 3rd Most Effective Quadrant A Quadrant D Most Effective Least Effective Length of time unit influences sales in market 1r Figure 25 — Counter Advertising Elastic Demand 103 Advertising to counter an aggressive quality policy in o A e n u E an inelastic env1ronment ‘5 -§ Quadrant A Quadrant C a Most Effective 3“J Most Effective “5 £1 9 Q) g Quadrant B Quadrant D 8 2"d Most Effective Least Effective E o ’5 U 8‘ .3 Length of time unit influences sales in market Figure 26 — Counter Advertising Inelastic Demand Advertising and Discontinuous Quality influences in a duopoly In the examination of discontinuous quality improvements it was found that a large one time improvement did not provide any significant increase in profitability over the case where quality was improved continuously over time. This is not surprising. Kaizan, the Japanese philosophy of making small improvements continuously, has long been accepted as a desirable process in TQM. It was found that advertising assisted the profit differential in the same manner when it was used in the discontinuous quality case as it did when it was used in the continuous quality case. See Figures 146 and 147. See also Tables 14 and 15 104 Discontinuous quality policy in an elastic 1» 4 ;_§ environment with supportive advertising ‘0’ 3 Quadrant B Quadrant D g 2"d Most Effective Least Effective “6 fl 8 Q) g QuadrantA Quadrant C 8 Most Effective 3rd Most Effective E o 13 it .3 Length of time unit influences sales in market Figure 27 — Discontinuous Quality and Advertising Elastic Demand Neither were any differences in the use of advertising as a counter tool to a discontinuous quality improvement seen relative to its use when countering a continuous quality improvement policy. See Figures 147 and 148. See also Table 15. 105 Longevity of unit relative to life of product line I Advertising to counter discontinuous quality policy in an elastic environment Quadrant B Quadrant C 2Ml Most Effective 3rd Most Effective Quadrant A Quadrant D Most Effective Least Effective Length of time unit influences sales in market Figure 28 — Advertising to Counter Discontinuous Quality Elastic Demand 106 Longevity of unit relative to life of product line D Advertising to counter a discontinuous quality policy in an inelastic environment Quadrant A Quadrant C Most Effective 3'd Most Effective Quadrant B Quadrant D 2'1d Most Effective Least Effective Length of time unit influences sales in market Figure 29 - Advertising to Counter Discontinuous Quality Inelastic Demand 107 Discontinuous qualitypolicy in an inelastic a) E i environment with supportive advertising ‘6 % Quadrant B Quadrant C 2% 2"d Most Effective 3rd Most Effective “5 :15 8 Q) g Quadrant A Quadrant D 8 Most Effective Least Effective E o 5 3‘ .3 Length of time unit influences sales in market Figure 30 - Discontinuous Quality and Advertising Inelastic Demand Strategic Implications In order to properly asses the strategic implications of the results of this dissertation it is necessary to consider several relevant pieces of information. First is the sales response over time for the two models used to develop the model in this dissertation, the NGM model and the Erickson model for competitive advertising and the model developed here in. Figure 31 shows the typical sales distribution over time for the model developed in this dissertation. Figure 32 shows the typical sales distribution over time of the NGM model and Figure 33 shows the Efickson competitive advertising modes showing sales vs. tima 108 Typical Sales Dissertation Model I 3000 I 2500 I 2000 l I .3 15m / e a / 1000 / 500 x I 0 . 0 2 4 6 8 10 12 14 16 18 20 1 Years I Figure 31 - Typical sales for dissertation model I . . I 3 Sales Vs Time Typical NGM results I . I 1600 ' I 1400 - -- I 1200 — -:- a 1 1000 4 I I O I 1 D 1 I '5 800 — -_ ~~ ~~ . I "’ I 600 -. s= ~ ~ ~ 1 I 400 - I I 200 —— ~» ~ : ! 0 . I I 0 2 4 6 8 10 12 14 16 18 20 I I Years I I I . I Figure 32 — Typical NGM sales distribution 109 Erickson Sales Response to Advertising 89le Time Figure 33 — Typical Erickson Sales Response over Time to Advertising In the case of the Erickson model sales increase initially and eventual reach a steady state. This is because the Erickson model incorporates neither dynamic pricing nor improving product quality into the sales relationship. Both of these factors influence sales above and beyond the influence that advertising imparts to sales alone. In the case of the NGM model sales remain relative steady for a period of time and then increase radically as the price is reduced so the firm may maximize profits. In the case of the model developed in this dissertation the sales initially decline a small amount and then increase as the price declines. The initial decline in sales represents the competitive situation created by a substitutable product in a competitive environment This clearly indicates that a manager should not attempt to maintain or increase prices early in the life cycle of a product line if they intend to maximize the total profits for the product line over its life. Of more interest to a manager are 110 the implications a comparison of the price trajectories of the NGM model and the model developed in this work product The price trajectories are depicted in Figure 34 and Figure 35. Note that the Erickson model did not incorporate pricing into the sales model and is therefore not included in this analysis. Typical Price Trajectory from this Work l I 4000 _\ - V r I m- - - - - - I I “r I I 2000 ~ = - , - I I 1000 — - I I o . I I 0 5 10 15 20 I I Year: I I I Figure 34 -— Price Trajectory from this Work Typical NGM Price Trajectory 7000 5000 - 3000 1000 Years Figure 35 — Typical NGM Price Trajectory 1 1 1 In the case of the NGM model where competition is not explicitly modeled the price trajectory increase initially and then declines while quality continuously increases. This suggests that to maximize profits a manager should increase prices during the initial phase of the product life cycle. While a price increase may be interpreted as a signal of quality in accordance with the idea that consumers equate price with quality, see for example (Irandoust 1998 and . Rao, 1989 #27), it is not conduciveito maximum profitability in a competitive situation. When competition is explicitly incorporated into the model in this dissertation the price trajectory may be seen to decline immediately and it continues down at various rates of change during the entire life of the product This means that a manager should use the quality diffusion aspects of the market to signal quality to the consumer. This strategy will increase the number of units in the market; enhance the rate of diffusion of the quality information to consumers and increase profits to a greater level than maybe achieved by a short term increase in price. Conceptually this indicates that the connection between price and quality is not robust The result of the diffusion of quality units into the market dominates the perception that a high price indicates higher levels of quality. This position is supported by the concept that quality and price should not be directly connected in the consumers’ perception. See for example (Gerstner 1985; Lichtenstein and Burton 1989; Riesz 1978; Riesz 1979; Sprokes 1977). The concept that consumers will not relay on the price-quality-advertising relationship when information to the contrary is available via alternative mechanisms, such as individual information searches, see (Milgrom and Roberts 1986a; Milgrom and Roberts 1990; Nelson 1974; Nelson 1970), is reaffirmed by the model developed in this dissertation. Relative to continuous and discontinuous quality improvements this work indicates that the firm should consider the environment, the useful life expectance of a unit and the 112 length of time that a unit influences consumer purchase decisions when using quality as a strategic lever. When price elasticity is both relatively high and low quality as a strategic lever is most effective when the unit life is relatively short when compared to the life of the product line and when the length of time that the unit influences consumer purchasing decisions is relatively short. Therefore a manager should emphasize discontinuous quality improvements which will make consumers more inclined to replace the individual unit before its functional life has expired. For example, a lawn tractor might have a useful life of ten years and a truly satisfied customer might continue to praise the machine for the majority of that time. If however during that ten year peiiod a new discontinuous improvement is made to the line of lawn tractors, such as the development of a cutting mulching system, that consumer while satisfied will be more inclined to replace that unit before its entire useful life has expired. This is in contrast to incremental improvements that the consumer might not view as sufficiently valuable to justify the expense of early unit replacement The implication of this conceptually is that research and development expenditures that aim at large changes in quality are potentially beneficial if they reduce the unit life expectancy and the length of time units influence consumer purchasing decisions. In all cases studied in this work advertising while providing an increase in profitability during the life of the product line it is always dominated by a quality strategy. As a result a manager should consider an advertising policy as a means of assisting a quality strategy or in the case of a manager seeking a means of reducing the profitability advantage of a competitor, as a minor counter to a quality strategy; he should not consider it a replacement for either a continuous or discontinuous quality improvement strategy. 113 Concluding Remarks This research has examined optimal pricing for two profit maximizing firms using different advertising and quality policies. An optimal control model utilizing different demand elasticity’s, different unit life spans and differing lengths of time during which units existing in the market influenced sales was solved numerically and the results tabulated. Prior to this work a dynamic pricing optimal control model explicitly including competition had not been developed. Prior to this work advertising had not been included in this type of quality-price model. Prior to this work, discontinuous quality improvements had not been explicitly included in this type of quality-price model. The results reaffirm the importance of quality as a strategic lever and demonstrate under what type of conditions a quality based strategy, continuous or discontinuous, might be most effective in a competitive environment. The results also Show under what conditions advertising might be most effectively utilized by a firm’s management to increase its profitability over a competitor and thereby increase its share holder value relative to that competitor. New areas of investigation are also suggested by the results. Different levels of advertising effectiveness need to be examined. Different entry times into the market should be considered. Advertising policies other than continuous ones also might be considered. 114 APPENDICES Appendix 1 Run 5 9:1 .3,D1=3.DZ=.75 Figure 36 - Run 5 Scenario 1.0 Run 6 e=1.3,D1=3,D2=2.25 1.01,: ----- P2II 1____.4 _WW __.—.._. W Figure 37 - Run 6 Scenario 1.0 115 Run 7 8:1 .3,D1=10,02=2.5 Figure 38- Run 7 Scenario 1.0 Run 8 e=1 .3,D1 =1 0,DZ=7.5 Figure 39 - Run 8 Scenario 1.0 116 Run 9 e=0.7,D1=3,DZ=0.75 \ ——Price 1—II 1 I 10 15 20 I Figure 40 — Run 9 Scenario 1.1 Run 10 e=0.7,D1=3,02=2.25 I 30000 . 25000- — - I 20000-« 2 2 I 15000 ~ —» I—Price 1 I ! 10000 «=8 g, = =~=ia - =9 I 5000 . I 0 . I 0 5 10 15 20 I I Figure 41 — Run 10 Scenario 1.1 117 Run 11 e=0.7,D1=10,02=2.5 1O 15 20 Figure 42— Run 11 Scenario 1.1 Run 12 e=0.7,D1 =10,D1 =7.5 10000 9000 -- 7000~ 5000 ~» -~ 2000” , 10001 10 20 I—Pricet’ Figure 43 — Run 12 Scenario 1.1 118 Run 17, e=0.7,D1=3,02=0.75 mmm_ _ __I Figure 45— Run 18 Scenario 1.2 119 -——P1 ----- P2! ________1 Figure 44 — Run 17 Scenario 1.2 Run 18, e=0.7,D1=3,D2=2.25 22000 I 20000 — =— 18000 1 = 16000 ~ ~ = 14000 -- . - . ”_I. 12000 .- -- ~ P1I 1omo .12 7 7 """ P2: 8000 ~ 6000 «— 3 — -= 4000 —= — ~— - —~ 2000 I 0 5 10 15 20 Run 19, e=0.7,D1 =10, D2=2.5 Figure 46 - Run 19 Scenario 1.2 Run 20, e=0.7,D1 =1 0,02=7.5 i Prioet ----- P0092i . Figure 47 - Run 20 Scenario 1.2 120 I Run 21, e=1.3,D1=3,D2=.75 fifirw __ M Figure 48 — Run 21 Scenario 1.2 Run 22, e=1.3,D1=3,02=2.25 2 ‘ 2 , ----- P 2 I I__ ____._ . _..__._- Figure 49 - Run 2 Scenario 1.2 121 Run 23,e=1.3,D1 =1 0.02:2.5 ' 5000 4500 -+ = 4000 2 = I—-P 1 I a 3500 - ~ ~ I _____ P2 II 3000 — = r I 2500«~- =2 =- =- = — = I 2000 . 1 I 0 5 10 15 20 I Years I I Figure 50 - Run 23 Scenario 1.2 Run 24,e=1 .3,D1 =1 0,D2=7.5 I - r 2 - _B‘fi a =~ = ----- P 2 I 0 5 10 15 20 Years Figure 51 - Run 24 Scenario 1.2 122 Run 25, e=0.7,D1=3,02=.75 Years Figure 52 — Run 25 Scenario 1.3 I Run 26,e=0.7,D1=3,D2=2.25 I Years Figure 53 - Run 26 Scenario 1.3 123 Run 27, e=0.7,D1 =10,02=2.5 Figure 54— Run 27 Scenario 1.3 Run 28,e=0.7,D1 =1 0,02=7.5 Years 20 Figure 55- Run 2881:13an 1.3 124 Run 29,e=1 .3,D1=3,D2=.75 10 15 Years Figure 56- Run 29 Scenario 1.3 20 .---.--P2 I —P1 L— L_ m__ Run 30,9:1 .3,D1=3,D2=2.25 10 15 Years Figure 57- Run 30 Scenario 1.3 125 20 Run 31 ,e=1 .3,D1 =1 0,D2=2.5 1500 ~ Years I '20 I Figure 58- Run 31 Scenario 1.3 Run 32,9:1 .3,D1 =1 0,D2=7.5 3500 ==~ = ~ = 22 ==2 ==- 25001 1500 -« = = 22 == . == 20 Figure 59- Run 32 Scenario 1.3 126 Run 33,e=0.7,D1 =3,DZ=0.75 Figure 60 — Run 33 Scenario 1.4 __1 Run 34,e=O.7,D1 =3,D2=2.25 I 25000 I | 20000 7 , I 15000 1 -, r 7 ., _—F;TII 10000 7 " ' - -- -— ._.. . ___ fir """ P JII 5000 « = 2 . , \ I I 0 . ‘ I 0 5 10 15 20 I Years I Figure 61— Run 34 Scenario 1.4 127 Run 35,e=0.7,D1 =1 0,DZ=2.5 Figure 62— Run 35 Scenario 1.4 Run 36,e=0.7,Dt =1 0,D2=7.5 ----- P2 Years Figure 63- Run 36 Scenario 1.4 128 Run 37,e=1 .3,D1 =3,D2=.75 Figure 64— Run 37 Scenario 1.4 Run 38,6:1.3,D1 =3,D2=2.25 15 20 Figure 65— Run 38 Scenario 1.4 129 Run 39,e=1 .3,D1 =1 0,D2=2.5 Figure 66— Run 40 Scenaiio 1.4 Run 40,e=1.3,D1=10,D2=7.5 I I Figure 67— Run 40 Scenario 1.4 130 8000 Run 1 ,e=0.7,D1=3,02=0.75 7000~ 5000~ 94000. 3000 ~ -- 2000 ~ , 1000 - """"" WK Years Figure 68 — Run 1 Scenario 2.0 1 0000 8000 6000 4000 2000 Run 2, e=0.7,D1=3,DZ=2.25 Price 1 I ----- Price 2 I Years Figure 69— Run 2 Scenario 2.0 131 8000 Run 3, e=0.7,D1=10,DZ=2.5 7000-I==A 60001 5000-«=k- 4000-wwr= 3000 I 2000-I22 1000-2= 2 Price 1 I Years 20 ----- Price2 I Figure 70— Run 3 Scenario 2.0 Run 4,e=0.7,D1=10,02=7.5 Price 1 ----- Price 2 Figure 71— Run 4 Scenario 2.0 132 Run 5,e=1.3,D1 =3,02=0.75 I Price 1 I ----- Price 2 1000 2 - ~ I 0 . I I 0 5 10 15 20 I I Years I Figure 72— Run 5 Scenario 2.0 Run 6,e=1 .3,D1 =3,D2=2.25 I 10000 I 8000 6000 \\ I Price 1 II 4000 """""""""""" 2 . . I ----- Price 2 II 2000 l O . 1 0 5 1O 15 20 Years Figure 73— Run 6 Scenario 2.0 133 Run 7,e=1 .3,D1 =10,DZ=2.5 5000 4000 + 3000* 2000 ~ ~ 1000 ~ Years Figure 74— Run 7 Scenario 2.0 20 Price 1 ----- Price 2 Run 8,e=1 ;3,D1=10,02=7.5 5000 4000~~ , 3000 A 2000 _ 1000 - Years 20 Price 1 I ----- Price 2 I Figure 75— Run 8 Scenario 2.0 134 Run 9,e=0.7,D1 =3,D2=0.75 Years Figure 76 — Run 9 Scenario 2.1 Run 10,e=0.7,D1 =3,D2=2.25 Years Figure 77— Run 10 Scenario 2.1 135 Price 1 I ----- Price 2 Run 11,e=0.7,D1 =10,D2=2.5 0 5 1O 15 20 I Years Figure 78 - Run 11 Scenario 2.1 I Run 12,e=0.7,D1=10,D2=7.5 I 8000 I 7000 I I 6000 ~ I I 5000 _ 1,3,, . I I » :WI I 3000 _ I I ----- rice 2 I 2000 — - I I o T i T I I O 5 10 15 20 I I Years Figure 79 — Run 12 Scenario 2.1 136 Run 13, e=1.3,D1=3,D2=0.75 .. Years 0 5 10 15 20 ' Years Figure 80— Run 13 Scenario 2.1 I Run 14,e=1.3,D1=3,D2=2.25 I I I I I 10000 I I 8000 I I 6000 \ i I Price 1 II I 4000 """"""""""" W. V I ----- Price 2 II I 2000 I o g I I 5 10 15 20 I Figure 81— Run14 Scenario 2.1 137 Run 15,e=1.3,D1=10,D2=2.5 I Price 1 I I ----- Price 2 I 5 10 15 20 I Years I L Figure 82- Run 15 Scenario 2.1 I Run 16,e=1.3,D1=10,D2=7.5 I I I I I I I Price 1 L ----- Price 2 5 10 15 20 I Years I J Figure 83— Run 16 Scenario 2.1 138 Run 17,e=0.7,D1=3,D2=0.75 Price 1 ----- Price 2 Figure 84 - Run 17 Scenario 2.2 25000 20000 1 5000 1 0000 5000 Run 18,e=0.7,D1 =3,D2=2.25 I Price 1 I I ----- Price 2 Figure 85- Run 18 Scenario 2.2 139 Run 19,e=0.7,D1=10,D2=2.5 I Price 1 I I ----- Price 2 I 5 10 15 20 I Years I I Figure 86— Run 19 Scenario 2.2 Run 20,e=0.7,D1 =10,D2=7.5 I Price 1 I I ----- Price 2 ,I Figure 87— Run 20 Scenario 2.2 140 Run 21 ,e=1.3,D1=3,D2=0.75 I I 5000~~— a I e I moodkn ’7 ' M I I I l I I ., 30001 ‘~ ------------ -~—-~\ I P5061 j -. L ----- Pnce2 2000 « —— , - * 1000 I —* o - I 0 5 10 15 20 Years L I Figure 88— Run 21 Scenario 2.2 I Run 22,e=1.3,D1=3,D2=2.25 I I I I 10000 I I 8000 i \ I I I a 6000 \ I Price 1 ‘1 I ................ N w . ‘ I ----- Price 2 I I 2000 0 . I I 0 5 10 15 20 I I Years I Figure 89-— Run 22 Scenario 2.2 141 Run 23,e=1.3,D1=10,DZ=2.5 Years 20 I I I I 500° I 3000 “i I Price 1 I I 2000 « -- I ----- Price 2 I- I _ I 1000 4- I 0 I I 0 5 10 15 20 I I Years I I , Figure 90— Run 23 Scenario 2.2 I Run 24,e=1.3,D1=10,DZ=7.5 7 I I I I Price 1 I ----- ' Price 2 Figure 91— Run 24 Scenaxio 2.2 142 Run 25,e=0.7,D1=3,D2=0.75 I Price 1 I L ----- Price 2 I I I I Figure 92— Run 25 Scenario 2.3 Run 26,e=0.7,D1=3,D2=2.25 25000 20000 15000 I Price 1 I 0’ I ----- Price 2 I 10000 N - - .. I ' 5000 \ \ O . I 5 10 1 5 20 Years Figure 93— Run 26 Scenario 2.3 143 Run 27, e=0.7,D1 =1 0,D2=2.5 Price 1 I ----- Price 2 I 1000 I» e e O . 1 T 0 5 10 15 20 Years Figure 94— Run 27 Scenario 2.3 I I Run 28,e=0.7,D1=10,D2=7.5 8000 7000 1 6000 1 5000 i Price 1 II' 4000 « _____ P, 2 3000 , L "9’9 I 2000 - ‘- 1000 --—~ , we —- I O I T T I 0 5 10 15 20 Figure 95— Run 28 Scenario 2.3 144 Run 29,e=1 .3,D1 =3,D2=0.75 0 I 0 5 10 15 20 Years Figure 96— Run 29 Scenario 2.3 Run 30,e=1 .3,D1=3,DZ=2.25 10000 8000 6000 I Price 1 6 \Km ________ I . I 4000 ----- , . I ----- Pnce 2 2000 o i T 0 5 10 15 20 Years Figure 97— Run 30 Scenario 2.3 145 Run 31 ,e=1 .3,D1=10,DZ=2.5 5000 4000 I 3000 ~ -——Price 1 2000 5 ----- Price 2 I 1000 — i A e i O 5 = r 0 5 10 15 20 Years Figure 98— Run 31 Scenario 2.3 Run 32,e=1 .3,D1 =10,DZ=7.5 6000 5000 w 4000 i P ' 1 rice 3000 ~ I ----- Price 2 I 2000 ~ I 1000—- ~= ~ ~ W 0 I I 0 5 10 15 20 Years Figure 99— Run 32 Scenario 2.3 146 Run 33,e=0.7,D1 =3,02=0.75 I Price 1 " I """ Price 2 J ' I O I I 0 5 10 15 20 I Years . I I Figure 100— Run 33 Scenario 2.4 I Run 34,e=0.7,D1=3,D2=2.25 I I 25000 I 20000 I 15000 I Price 1 I I 10000 x I ----- Price 2 I I 5000 \\ I 0 I I Years Figure 101— Run 34 Scenario 2.4 147 Run 35,e=0.7,D1=10,02=2.5 I Price 1 E t- - - - Price 2 i O I O 5 1O 15 20 Years Figure 102— Run 35 Scenario 2.4 Run 36,e=0.7,D1=10,02=7.5 I Price 1 I ----- Price 2 I I I Figure 103— Run 36 Scenario 2.4 148 Run 37,e=1 .3,D1 =3,02=0.75 ___J I I I Price 1 I ----- Price 2 I I 0 , I 0 5 10 15 20 I Years Figure 104— Run 37 Scenario 2.4 I Run 38,e=1.3,D1=3,D2=2.25 I 10000 8000 6000 \\ I Price 1 ' 4000 """"""""""""" ~ I ----- Price 2 2000 0 I e 5 10 15 20 I Years . 4 Figure 105— Run 38 Scenario 2.4 149 Run 39,e=1 .3,D1=10,DZ=2.5 4000 - 3000 I Price 1 I L- - - - Price 2 Years Figure 106— Run 39 Scenario 2.4 Run 40,9:1 .3,D1 =10,DZ=7.5 Price 1 ----- Price 2 F...- Years Figure 107— Run 40 Scenario 2.4 150 ——-= “-4 Run 41 ,e=0.7,D1=3,02=0.75 I I I I I I I Price 1 I: I ' “ * I ----- Price 2 II , I I I I 0 I T I 0 5 10 15 20 I I Years I I Figure 108- Run 41 Scenario 2.5 I Run 42,e=0.7,D1=3,DZ=2.25 I I 25000 20000 a 15000 \ I Price 1 , 10000 \ “““ Price 2 5000 \ 0 I I 0 5 10 15 20 Years Figure 109— Run 42 Scenario 2.5 151 Run 43,e=0.7,D1 =1 0,D2=2.5 I Price 1 I ----- Price 2 I I ; O I I 5 10 15 20 Years I Figure 110— Run 43 Scenario 2.5 I Run 44,e=0.7,o1=10,02=7.5 I Price 1 I ----- Price 2 1000 Figure 111— Run 44 Scenario 2.5 152 20 Run 45,e=1 .3,D1=3,DZ=0.75 5000 I I I a 3000 e \ f Price 1 I I—----Pric92 I I I 1000 — I 0 I 0 5 10 15 20 I . Years I I Figure 112— Run 45 Scenario 2.5 I I I Run 46, e=1.3,D1=3,DZ=2.25 I I 10000 I 8000 I I 6000 ___- IF Price 1 I I W .............. . I I 4000 ----- .2 I ----- Price 2 II 2000 O I 7 I 0 5 10 15 20 I Years ' Figure 113— Run 46 Scenario 2.5 153 Run 47,e=1.3,D1=1 0,DZ=2.5 5000 I 4000 ~- - I I I a 3000 ~ I Price 1 II I 2000 5 """ Price 2 II I . I I 1000 — , ~ I I o I I I 0 5 10 15 20 I L I Figure 114— Run 47 Scenario 2.5 Run 48,e=1 .3,D1 =1 0,DZ=7.5 I I I I Price 1 I """ Price 2 I I I Years . I ’ I Figure 115 — Run 48 Scenario 2.5 154 Run 49,e=O.7,D1 =3,DZ=0.75 10 15 Years Figure 116 - Run 49 Scenario 2.6 Run 50,e=0.7,D1=3,DZ=2.25 Years Figure 117 — Run 50 Scenario 2.6 155 Run 51 ,e=0.7,D1=10,DZ=2.5 Years Figure 118 — Run 51 Scenan'o 2.6 Run 52,e=0.7,D1=10,02=7.5 Years Figure 119 — Run 52 Scenario 2.6 156 Run 53,6:1.3,D1=3,02=0.75 Years Figure 120 — Run 53 Scenario 2.6 Run 54,9:1 .3,D1=3,02=2.25 Figure 121 — Run 54 Scenario 2.6 157 Run 55,9:1 .3,D1 =1 0,DZ=2.5 Years Figure 122— Run 55 Scenario 2.6 Run 56,9:1 .3,D1=10,DZ=7.5 Years Figure 123 — Run 56 Scenario 2.6 158 Run 57,e=O.7,D1=3,DZ=0.75 Years Figure 124 — Run 57 Scenario 2.7 Run 58,e=0.7,D1 =3,D2=2.25 P1 ....... p2 10 15 20 Years Figure 125 — Run 58 Scenario 2.7 159 Run 59,e=O.7,D1 =1 0,DZ=2.5 10 15 Years 20 Figure 126 — Run 59 Scenario 2.7 Run 60,e=O.7,D1 =1 0,02=7.5 1O 15 Years 20 Figure 127 — Run 60 Scenario 2.7 160 Run 61 ,e=1 .3,D1 =3,02=0.75 Yours éo Figure 128 - Run 61 Scenan'o 2.7 Run 62,0:1 .3,D1 =3,02=2.25 Years Figure 129 — Run 62 Scenario 2.7 161 I I Ran 63,9:1.3,D1=10,02=2.5 L;““P2I I Yam Figure 130 — Run 63 Scenario 2.7 Run 64,0:1 .3,D1 =10,DZ=7.5 Years Figure 131 — Run 64 Scenario 2.7 162 Run 65,e=o.7,D1=3,02=0.75 Years Figure 132 — Run 65 Scenario 2.8 Run 66,e=O.7,D1 =3,DZ=2.25 Years Figure 133 — Run 66 Scenario 2.8 163 Run 67,e=o.7,D1 =1 0,02=2.5 1O 15 Your: Figure 134 — Run 67 Scenario 2.8 20 Run 68,8=0.7,D1 =1 0,DZ=7.5 1O 15 Figure 135 — Run 68 Scenario 2.8 164 Run 69,0:1 .3,D1=3,DZ=0.75 *h————.-.——M_‘ 10 15 20 Your: Figure 136 — Run 69 Scenario 2.8 Run 70,e=1 3,01%,DZ=2.25 I I Yam I Figure 137 — Run 70 Scenario 2.8 165 I Run 71 ,e=1 .3,D1=10,02=2.25 Years I Figure 138 — Run 71 Scenario 2.8 Run 72,e=1 .3,D1=10,Dz=7.5 I I I Years i Figure 139 — Run 72 Scenario 2.8 166 Appendix 3 Run 1 ,e=0.7,D1 =3,D2=0.75 '— p? ----- P 2 2000 ~r 1000 « i 0 I 0 5 10 15 20 Years Figure 140 — Run 1 Scenario 3.0 Run 2,e=0.7,D1=3,D2=2.25 25000 20000 15000 __ p 1 a 10000 M ----- P 2 5000 \\ O I I 5 10 15 20 Years Figure 141— Run 2 Scenario 3.0 167 Run 3,e=0.7,D1 =1 0,DZ=2.5 Years Figure 142— Run 3 Scenario 3.0 Run 4,e=0.7,D1 =10,02=7.5 Figure 143— Run 4 Scenario 3.0 168 Run 5,e=1 .3,D1 =3,DZ=0.75 0 0 5 10 15 20 Years Figure 144— Run 5 Scenario 3.0 Run 6,e=1 .3,D1 =3,02=2.25 10000 8000 » ~.- -------------- ............. P2 ‘ ‘ 2000 \ Years Figure 145— Run 6 Scenario 3.0 169 Run 7,e=1 .3,D1 =1 0,DZ=2.5 Venn: 20 Figure 146— Run 7 Scenario 3.0 Run 8,e=1 .3,D1 =1 0,DZ=7.5 2000 A 1000—I~ c, i 0 I . 0 5 10 15 20 Yeans Figure 147— Run 8 Scenario 3.0 170 Run 9,e=0.7,D1 =3,D2=0.75 Figure 148 — Run 9 Scenario 3.1 Run 10,e=0.7,D1=3,Dz=2.25 25000 20000 15000 I—p1 10000 \\ I """ P2 5000 \ Years Figure 149— Run 10 Scenario 3.] 171 Run 1 1 ,e=0.7,D1 =10,D2=2.5 I——P1 30005 I ..... p2 2000 — Figure 150— Run 11 Scenario 3.1 Run 12,e=0.7,D1=10,02=7.5 Figure 151- Run 12 Scenario 3.1 172 Run 13,e=1 .3,D1=3,D2=0.75 — P 1 ,_ ----- P 2 0 5 I 0 5 10 15 20 Years Figure 152— Run 13 Scenario 3.1 Run 14,e=1.3,D1=3,02=2.25 10000 8000 6000 V \I\ — P 1 a " ‘ - ............ 4000 ‘ """""" t ----- P 2 2000 0 I . I 0 5 10 15 20 Years Figure 153- Run 14 Scenario 3.1 173 Run 15,e=1 .3,D1 =1 0,02=2.5 Years Figure 154— Run 15 Scenario 3.1 Run 16,e=1.3,D1=10,D2=7.5 0 5 10 15 20 Figure 155— Run 16 Scenario 3.1 174 Run 1 7,e=0.7,D1 =3,D2=0.75 o I 0 5 10 15 20 Years Figure 156— Run 17 Scenario 3.2 Run 1 8,e=0.7,D1=3,D2=2.25 25000 20000 15000 __ P 1 a \ ----- P 2 5000 ‘\ O I 0 5 10 15 20 Years Figure 157— Run 18 Scenario 3.2 175 Run 1 9,e=0.7,D1=10,02=2.5 Years Figure 158— Run 19 Scenario 3.2 Run 20,e=0.7,D1 =1 0,D2=7.5 Figure 159- Run 20 Scenario 3.2 176 Run 21 ,e=1.3,D1=3,D2=0.75 5000 4000 \. ‘0 ~ I 2000 x 3 ..... P 2 1000 o . 0 5 10 15 20 Years Figure 160— Run 21 Scenario 3.2 Run 22,6:1 .3,D1=3,D2=2.25 10000 8000 6000 ._... p 1 a N .......... 4000 x """" = I """ P 2 2000 0 I - r 5 10 15 20 Years Figure 161— Run 22 Scenado 3.2 177 Run 23,e=1 .3,D1 =1 0,D2=2.5 .. I-———P1 2000 ~ 7' ~ ~ . — i=7 \ I ..... p2 1000 . - if r 0 e f 0 5 10 15 20 Figure 162— Run 23 Scenario 3.2 Run 24,e=1 .3,D1 =10,D2=7.5 Figure 163— Run 24 Scenario 3.2 178 Run 25,e=0.7,D1 =3,D2=0.75 0 I 0 5 10 15 20 Years Figure 164 - Run 25 Scenario 3.3 I I Run 26,e=0.7,01=3,02=2.25 I 25000 I 20000 - , « 15000 — « - < 10000 - I 5000 . 0 I Figure 165 — Run 26 Scenario 3.3 179 Run 27,e=0.7,D1=10,D2=2.5 Years Figure 166 — Run 27 Scenario 3.3 Run 28,e=0.7,D1=10,D2=7.5 Figure 167 — Run 28 Scenario 3.3 180 Run 29,e=1 .3,D1=3,DZ=0.75 Q a... -. ‘Q ' " ‘ ' ~. — P 1 F‘F\\\\ ..... [:2 _ I 0 , I 0 5 10 15 20 I Years I Figure 168 -— Run 29 Scenario 3.3 F I Run 30,e=1 .3,D1=3,D2=2.25 — P 1 I ----- P 2 0 5 10 15 20 I 1 Figure 169 - Run 30 Scenario 3.3 181 Run 31 ,e=1 .3,D1 =10,DZ=2.5 ‘ . ~ ~ ‘ . . § ‘ Years 20 Figure 170 — Run 31 Scenario 3.3 Run 32,e=1 .3,D1=10,D2=7.5 20 Figure 171 — Run 32 Scenario 3.3 182 Run 33,e=0.7,D1=3,D2=0.75 Years 20 Figure 172 — Run 33 Scenario 3.4 Run 34,e=0.7,D1 =3,DZ=2.25 Figure 173 — Run 34 Scenario 3.4 183 Run 35,e=0.7,D1 =1 0,DZ=2.5 Years Figure 174 — Run 35 Scenario 3.4 Run 36,e=O.7,D1 =10,D2=7.5 I—P1. 1 ----- Pa 1000 ~ Years Figure 175 - Run 36 Scenario 3.4 184 Run 37,e=1.3,D1=3,D2=0.75 I . c . o . 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