ROLE EXPECTATIONS 0E COMMUNITY JUNIOR COLLEGE . \ : DEPARTMENT CHAIRPERSONS Dissertation fora thé Degree ,prh- DC - MICHIGAN STATE'UNIVERSIIY ' I CLYDE D. CARNEGIE 1976 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII I I. A R I Michigan State University This is to certify that the thesis entitled ROLE EXPECTATIONS OF COMMUNITY JUNIOR COLLEGE DEPARTMENT CHAIRPERSONS presented by Clyde D. Carnegie has been accepted towards fulfillment of the requirements for Ph.D. Administration and degree in _. __ _ igher Education W749i): ’4. Major professor Date July, 1976 0-7639 ABSTRACT ROLE EXPECTATIONS OF COMMUNITY JUNIOR COLLEGE DEPARTMENT CHAIRPERSONS BY Clyde D. Carnegie The administrative roles of community junior college Chairpersons have been studied by researchers (Smith, 1970; Anthony, 1972; Ravetch, 1972; Freligh, 1973; and Lombardi, 1974) but little information exists as to the administrative activities the chairperson should perform as perceived by upper echelon adminis- trators, department Chairpersons, and faculty in the community junior college. Part of the problem in des- cribing the chairperson's role has occurred as a result of community junior colleges accepting collective bar- gaining and at the same time attempting to re-define the chairperson's role in either the faculty or admin- istrative bargaining unit. Another problem in describ- ing the chairperson's role has been that upper echelon administrators, department Chairpersons, and faculty have different levels of administrative expectations for the chairperson. This difference in perceived administrative tasks has developed to be a hindrance Clyde D. Carnegie to Chairpersons in managing their departments to attain idepartmental and institutional goals. Therefore, this study was undertaken as a means to clarify the adminis- trative functions for community junior college chair- persons as perceived by upper echelon administrators, \ department Chairpersons, and faculty. The specific pur- poses of this study are as follows: A. To generate a set of administrative functions from duty statements and role expectations found in the research literature that describe what administrative activities the department chairperson should perform in the community junior college. B. To examine the perceived validity of the gen— erated administrative functions, using a survey question- naire, by sampling department faculty, department Chairpersons and upper echelon administrators in selected Michigan community junior colleges. C. To express the generated administrative func— tions as performance objects that describe what the department chairperson should be able to do, the condi- tions under which performance is to be done, and the level of performance to be attained in completing the activity. A survey questionnaire was developed to ask upper echelon administrators, department Chairpersons, and I Clyde D. Carnegie department faculty to respond to the 35 administrative activities (grouped under six administrative functions) and indicate the extent to which they perceived depart- ment chairpersons were or were not doing these tasks; i.e., the actual administrative behavior. They were asked to indicate the extent to which they felt depart— ment chairpersons should or should not be doing these tasks; i.e., the desired administrative behavior. The six categories of administrative functions were listed in three separate questionnaires and sub- mitted to department faculty, department chairpersons, and upper echelon administrators to determine their importance relative to the department chairperson's administrative role expectations. The population for this study consisted of ten community junior colleges in Michigan having department chairpersons in their Liberal Arts College/Division. The following statistically significant findings were gained from the results. 1. There was no significant interaction between Tests (Tlp and T2)6 and Positions (UEA, DC, and DF), .80 2. There was no significant difference among UEA' s, DC' 3 and DF across Tests (T1 and T2), p < .0987 Although the subjects were grouped into three distinct positions (UEA, DC, and DF) there was no Clyde D. Carnegie interaction between groups in the tests for actual and desired behavior for department chairpersons. 3. There was a significant difference between Tests (T1 and T2) with p < .0001. It was concluded there was a significant differ— ence in T1 and T2 at the .05 level across the three positions (UEA, DC, and DF). 4. On the Test for Actual Behavior (T1), UEA' 5 DC' s and DF tended to agree that department chairpersons generally perform the six administrative functions; ungrouped data 95% confidence interval = 2.0830 to 2.2148. 5. On the Test for Desired Behavior (T2) UEA' 8, DC' s and DF tended to agree that the six administrative functions were highly desired activities for department chairpersons; 95% confidence interval = 1.6215 to 1.7163. It was concluded from the findings of Test (T2) that UEA's, DC's and DF tended to agree that the 35 items that made up the six administrative functions were impor- tant tasks for the department chairperson. 6. Upper echelon administrators, department chairpersons, and department faculty tended to agree that the six administrative func- tions are significant tasks for the depart- ment chairperson (UEA, p < .019; DC, p < .011; DF, p < . 01). Recommendations 1. That each community junior college continue to carry out periodic institutional studies with upper eche‘ lon administrators, department chairpersons, and Clyde D. Carnegie department faculty to determine the department chair- person's administrative role. 2. That the department chairperson's administra- tive role be expressed in terms of performance objectives to serve as guidelines for the evaluation of department chairpersons. 3. That community junior colleges develop admin- istrative functions and performance objectives to serve as criteria in aiding the recruitment of prospective department chairpersons. 4. That community junior colleges develop admin- istrative functions and performance objectives to serve as criteria in evaluating department chairpersons for promotion and salary determination. ROLE EXPECTATIONS OF COMMUNITY JUNIOR COLLEGE DEPARTMENT CHAIRPERSONS By @435 Clyde D. Carnegie A DISSERTATION Submitted to Michigan State University in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Department of Administration and Higher EduCation 1976 Copyright By CLYDE D. CARNEGIE 1976 This study is dedicated to Dr. William Sweetland, Professor, Department of Administration and Higher Education, for his sincere efforts of encouragement. and guidance throughout my graduate years at Michigan State University. ii ACKNOWLEDGMENTS I would like to express my gratitude to the many persons who contributed encouragement and guidance toward my completion of this dissertation: To my wife, Cynthia, and my two daughters, Alexis and Sheridan, for their constant encouragement and patience with me during the writing of the dissertation. To my parents, Mr. and Mrs. Clyde B. Carnegie for their support and guidance throughout my years of educa- tion. To my father—in—law, Mr. John 1. Williams, for his encouragement in my completion of this degree. To Dr. James Nelson, chairman of my doctoral com- mittee, for his support and guidance throughout the plan- ning and completion of my doctoral program. To my committee members, Dr. Wilbur Brookover, Dr. Vandell Johnson, and Dr. Max Raines, for their advice and support throughout my graduate years at Michigan State University. To Dr. Phillip Marcus, Sociology Department of Michigan State University, for his guidance in the writ- ing of Chapter II of my dissertation. To Dr. John Schweitzer, Director of the Office of Research Consultation, and Mrs. Suwatana Sookpokakit, graduate consultant, for their assistance in developing the statistical analysis for this study. iv TABLE OF CONTENTS Page LIST OF TABLES . . . . . . . . . . . . vii LIST OF FIGURES . . . . . . . . . . . . ix LIST OF APPENDICES . . . . . . . . . . . x Chapter L I. THE PROBLEM 1 L - Need for the Study 1 ‘ Statement of the Problem 2 . Purpose of the Study . 3 Limitations of the Study 4 Definition of Terms . 4 Focus of the Study . 6 Assumptions for the Study 7 Organization of the Study 7 II. LITERATURE REVIEW AND CONCEPTUAL SCHEME “ FOR THE STUDY . 9 Literature Review . . . . . . . 9 Introduction . . . . . 9 The Department Chairperson . . 10 The Community Junior College Depart- ment: Its Characteristics and Analysis . . . 25 Conceptual Scheme for the Study . . . 40 Administrative Theory . . . . 40 Scientific Method . . . . . . . 41 Systems Theory . . . . . . . . 45 Macro—Theory . . . . . . . . . 46 I Micro-Theory . . . . . . . . . 52 ‘ Role Theory . . . . . . . . . 52 I Summary . . . . . . . . . . . 57 l _, III. DESIGN OF THE STUDY . . . . . . . . 58 Introduction . 58 Methodology. Generating the Adminis- trative Functions . . . 58 v Chapter Generated Administrative Role Functions . . . . Procedure Determination of the Population Sampled . . . Design of the Questionnaire Collection of Data . . Experimental Design Statistical Procedures IV. ANALYSIS OF DATA . Hypothesis Testing V. GENERATING BEHAVIORAL STATEMENTS FROM ADMINISTRATIVE FUNCTIONS . Introduction Methodology . Definition of Terms for Describing Behavioral Competencies . Description of the Performance .Objec— tives Generated from the Administrative Functions VI. SUMMARY, SIGNIFICANT FINDINGS, CONCLUSIONS AND RECOMMENDATIONS . . . . . . Summary . Generated Administrative Role Functions . . . . . Significant Findings . Statistically Significant Findings 1 and 2 and Discussion Statistically Significant Finding 3 and Discussion . Statistically Significant Findings 4 and 5 and Discussion Statistically Significant Finding 6 and Discussion . Some Personal Observations Recommendations . . BIBLIOGRAPHY . APPENDICES 9O 90 93 95 96 105 105 106 110 110 111 111 112 121 123 131 I Table LIST OF TABLES Experimental Design Matrix Presenting Levels of Variables, Cells, and Total N's . . . . . Summary Table of Multivariate Analysis of Variance of Repeated Measures (3 x 2) UEA, DC, and DF Total Mean Actual Behavior Scores for Department Chairperson' 5 Administrative Functions UEA, DC, and DF Total Mean Desired Behavior Scores for Department Chairperson's Administrative Functions . Pearson Correlation Coefficients Between Actual and Desired Behavior Scores of the Department Chairperson' s Administra— tive Functions as Perceived by Upper Echelon Administrators Pearson Correlation Coefficients Between Actual and Desired Behavior Scores of the Department Chairperson' s Administra- tive Functions as Perceived by the Department Chairpersons . Pearson Correlation Coefficients Between Actual and Desired Behavior Scores of the Department Chairperson' s Administra— tive Functions as Perceived by the Department Faculty . Percent Responses from Upper Echelon Admin- istrators, Department Chairpersons, and Faculty Considering the 35 Administrative Tasks as Being Always Performed or Gen- erally Performed by Department Chairpersons Page 71 75 76 77 78 79 80 82 Table Page 9. Percent Responses from Upper Echelon Admin- istrators, Department Chairpersons, and Faculty Considering the 35 Administrative Tasks to Be Highly Desired to Generally Desired for Department Chairpersons . . 85 10. Percent of Total Responses from Upper Eche- lon Administrators, Department Chair- persons, and Faculty Showing Their Perceptions of Chairpersons' Actual and Desired Behavior for 14 Identified Administrative Tasks 89 viii CZI:—________________________________T____________T::::—1$Tfl LIST OF FIGURES Figure 1. 10. An Example of Hierarchy for the Academic Division of a Community Junior College . . . . . . . An Example of Hierarchy for the Business Division of a Community Junior College . . Community Junior College Department Span of Control . . Kahn's Model for Organizational Behavior Talcott Parsons' Hierarchy of Organiza- tional Control and Responsibility Model . . . . . . Talcott Parson's Imperative Functions of Social Systems Model . . . Malinowski' 5 Model for Organizational Structure . . Getzels—Guba Model for Organizational Behavior in a Social System . Getzels-Guba Model for Organizational Behavior in a Social System with Transactional Dimension . Design Matrix Page 27 28 32 35 47 49 50 53 55 74 LIST OF APPENDICES Appendix Page A. Questionnaire . . . . . . . . . . 132 B. Examples of Correspondence . . . . . . 141 C. Data . . . . . . . . . . . . . 147 CHAPTER I THE PROBLEM Need for the Study In the development of community junior college organizational structures, departments were formed to accommodate a diversified curriculum in the following areas: two-year transfer programs, occupational- vocational programs, adult continuing education and com- munity development programs. Departments such as natural science, applied technology, performing arts, and com- munity resource centers are examples of departments found in community junior colleges. Central to this departmentalization pattern is the need to attain institutional and departmental goals through the administrative functions and performance objectives of department chairpersons. Although the administrative functions and performance objectives of community junior college presidents, vice-presidents, deans, other upper echelon administrators and faculty have been researched (Lynam, 1970; Davies, 1970; Pierce, 1973), little information exists about the administrative functions of the department chairperson. Studies have been conducted that have identified specific administrative role expectations for department chairpersons. However, these studies have also indi- cated that disagreement in perceptions exists among department faculty, department chairpersons, and upper echelon administrators about the chairperson's role (Smith, 1970; Anthony, 1972; Ravetch, 1972; Freligh, 1973; Lombardi, 1974). Recently, community junior colleges have become involved in collective bargaining as a result of faculty membership in labor unions. As a result, many community junior colleges are faced with the question of whether or not the department chairperson should be a part of the faculty or of the administrative bargaining unit. Such institutions are seeking information through insti- tutional self-studies and other research on the admin- istrative role expectations of department chairpersons. It is the intention of the investigator that this study be received as a practical approach to devel— oping better organizational management, and that the findings described herein will lend themselves to clari- fying the administrative functions of community junior college department chairpersons. Statement of the Problem In order for the community junior college to function as a total system, the subsystems or departments that comprise each institution must be defined in terms of their objectives as departments as well as in terms of the role expectations of department faculty, depart- ment chairpersons, and upper echelon administrators. The administrative head of each department (i.e., the department chairperson) must perform job activities that allow for open communication in coordinating departmental and institutional activities. However, in many cases role expectations are not clearly defined, and chairpersons are hindered in their efforts to manage a department successfully. Purpose of the Study The purpose of this study is: A. To generate a set of administrative functions from duty statements and role expectations found in the research literature that describe what administrative activities the department chairperson should perform in the community junior college. B. To examine the perceived validity of the generated administrative functions, using a survey ques- tionnaire, by sampling department faculty, department chairpersons and upper echelon administrators in selected Michigan community junior colleges. C. To express the generated administrative functions as performance objectives that describe what the department chairperson should be able to do, the conditions under which performance is to be done, and the level of performance to be attained in completing the activity. Limitations of the Study The scope of this study will be limited to selected public, community junior colleges in Michigan. Department chairpersons, faculty members, and upper echelon administrations who participated in this study were from academic departments within liberal arts colleges and divisions. Definition of Terms The following terms are defined according to their usage throughout this study: Actual administrative behavior: The extent to which department faculty, department chairpersons, and upper echelon administrators perceive the department chairperson as doing or not doing the administrative tasks developed in this study. Administrative function: An administrative activity performed in carrying out the department chair- person's role within the department; e.g., working cooperatively with faculty and deans in developing long- and short-range plans for curriculum. Community junior collggg: A public, two-year institution of higher education granting the associate degree, providing certification in vocational-occupational fields, and programs for adult continuing education, and cooperating with other agencies in providing community development programs. Department: A unit concerned with instruction and community service in specific academic disciplines. Department chairperson: An administrator respon- sible for the functions of a department within the structure of the institution's higher administration. Desired administrative behavior: The extent to which department faculty, department chairpersons and upper echelon administrators feel department chair- persons should or should not be doing the administra— tive tasks developed in this study. Division: An academic unit concerned with instruction and community service in a cluster of subject- matter disciplines or an academic unit into which are combined the subject-matter of two or more related departments. Expectation: An evaluative standard applied to an individual holding a position. Performance objective: A description of the administrative tasks the department chairperson should be able to do, the conditions under which tasks are to be carried out, and the level of performance to be attained in completing the tasks. Position: The location of an individual in a system of social relationships. 391g: A set of expectations applied to an indi- vidual in a particular position. Upper echelon administrator: An administrative officer above department chairperson with the title of assistant dean, associate dean, dean, provost, vice- president, and/or president. Focus of the Study In this study, the primary focus will be to test theoretically derived hypotheses involving the expecta- tions of the department chairperson in community junior colleges. The following hypotheses will be tested to determine the role expectations of the department chair- person: Hypothesis 1: There is no interaction in per- ceptions among department faculty, department chairpersons, and upper echelon administrators toward definition of the department chair- person's administrative functions. H othesis II: There are no differences among department faculty, department chairpersons, and upper echelon administrator perceptions of the department chairperson's administrative func- tions. Hypothesis III: There are no differences among department faculty, department chairpersons, and upper echelon administrators between perceptions of the department chairperson's actual and desired administrative functions. Assumptions for the Study Assumptions for the study include the following: A. A set of administrative functions can be generated for the position of department chairperson from the research literature. B. Administrative functions can be expressed as performance objectives relative to the job activities of Michigan community junior college department chair- persons in liberal arts colleges and/or divisions. C. Administrative functions and performance objectives related to the job activities of department chairpersons will further clarify the chairperson's role in the community junior college. D. Administrative functions and performance objectives concerning job activities of department chairpersons can facilitate the processes of evaluation, promotion, recruitment, and salary determination. Organization of the Study This study is structured according to the follow- ing plan: .o. — .l .u . .l. .I I Chapter I presents the purpose of the study and a statement of the problem to be studied. The research hypotheses and assumptions for the study are also pre- sented. Chapter II describes the literature review and conceptual scheme for the study, and analyzes depart— mental characteristics. Chapter III describes the design and methodology of the study. A description of the sample, question— naires, development of a list of administrative functions, and data collection constitute the major sections of this chapter. Chapter IV presents an analysis of data and statistical results in tabular and narrative form. Chapter V contains the performance objectives generated from the set of administrative functions. Chapter VI contains the summary, discussion, con- clusions, and recommendations derived from the study. Appendix A contains the questionnaires used in the study. Appendix B contains samples of letters used in the study. Appendix C contains the data generated in the study. CHAPTER II LITERATURE REVIEW AND CONCEPTUAL SCHEME FOR THE STUDY Literature Review Introduction Lombardi (1972:32a-32d) described the evolution of community junior college departments and department chairpersons in his discussion of middle management patterns as follows: Middle management patterns may be broadly classified as departmental, dimensional, and a variously—named pattern whose most common fea- ture is a negation of the department or division based on subjects or disciplines. The oldest of these organizational patterns is the department, in which faculty and learning units are grouped by subject or discipline. At first the depart— ment was merely a convenient method of creating order out of the multitude of learning packages, and the department head was a caretaker selected by the president or his deputy to carry out rou- tine duties and to act as an intermediary between the administration and the faculty. All of the real authority--eva1uation, hiring, firing, pro- motion—-remained with the administrators. For performing his routine function, the chairman was usually relieved of one class-—but received no extra compensation. In many community junior colleges, this situation persists despite pro- nouncements by administrators that the chairman is a key administrator, and despite the promi- nence of the department chairman on the organi- zational charts. A major cause of this uneven development of the chairman‘s position is attributable to a 10 close association with the high schools during the formative years of the junior colleges. Since the majority of administrators come from secondary schools, they brought many of the prac- tices from those schools with them, one of which was the subordinate position of the department chairman. Just as the principal of a high school made most of the important decisions relating to the faculty and the departments, so did the president or dean of instruction of a junior col— lege. As a community college separated from the secondary schools, the faculty and administrators turned for models to higher education institu- tions, where the department and the chairman have higher status and more autonomy. Thus, in those institutions which developed independently, the status of the department and its chairman was gradually raised. But since this organizational transition (and status evolution) has not been completed--some colleges are still associated with high school districts—-in many community junior colleges the high school practices per- sist, especially as they relate to their chair— man's role. Nevertheless, whether the institution is high school or university-oriented, community junior college duty statements give a chairman responsi- bility over such primary activities as the budget, curriculum, instructions, personnel, facilities, equipment, community relations and long-range planning. Junior college middle management is clearly in a paradoxical position. Viewed objectively, a department is a miniature college, a unit in a cluster college. To carry out his duties, a department head acts as a surrogate not only for the deanIof instruction to whom he is directly responsible, but also for the deans of student personnel, business, community services and eve- ning division. The Department Chairperson The position of department chairperson in the community junior college has not received the extensive ll consideration in the areas of role definition, expecta— tions, and development of administrative performance objectives as have presidents, vice—presidents and deans (Smith 1970:40). Although duty statements have been compiled, the results are so lengthy the reality of performing all listed functions becomes virtually impossible. Moreover, the department chairperson has come to act in an advisory capacity in recruitment, hir- ing, orientation, firing, salary determination, promo— tion, and curriculum development to academic deans, vice-presidents, and presidents. Department chairpersons are generally selected by department faculty in periodic elections and in many institutions they serve on a rotational basis. This selection process tends to place the chairperson in a subservient position, particularly in view of the growing concept of faculty selfsgovernance. Additionally, col- lective bargaining agreements have eroded the authority of department chairpersons, delineating, in master agreements, instructional and administrative activities. The review of the literature will focus on those studies related to role expectations and behaviors of the community junior college department chairperson. Nearly all studies of the duties performed by department chairmen include general detailed lists derived from questionnaires, collective bargaining agreements, faculty handbooks, self- studies for accreditation purposes, and other documents. Along with the lists some investiga— tors attempt to place the duties in random order determined by ‘their perceptions or by analyzing those of chairmen, administrators, and experts (Lombardi, 1974). An example of such a list of duties of the department chairperson was prepared by Anthony (1972): A. General Administration 1. 10. 11. 12. 13. \OOO\I O\U‘l hWN 12 Coordinating departmental programs with objec- tives of the college Preparing teaching schedules Conducting departmental functions Acting as liaison between the faculty and the administration Allocating faculty office space Selecting and evaluating instructional equipment and supplies Coordinating departmental functions Supervising the care and storage of equipment Preparing the departmental budget Developing college publications relating to departmental programs Developing examination schedules Selecting and supervising secretarial, clerical staff Planning for improved facilities B. Curriculum and Instruction H O \0 00\l ON U'l-l—‘UJNH Developing appropriate curricula Developing program objectives Developing course outlines Conducting programs of educational research Selecting and evaluating texts and teaching materials Evaluating the effectiveness of the educational program Evaluating instructional aids and resources Encouraging curricula and instructional experi— mentation Developing articulation guidelines with other institutions Developing a process for articulation with high schools 13 C. Teacher Improvement Identifying prospective faculty needs Recruiting and interviewing prospective faculty members Recommending faculty for appointment Orienting new faculty to the college program Supervising and guiding faculty Evaluating faculty members Recommending faculty for promotion and tenure Promoting faculty relations and morale Assisting faculty with teaching problems Encouraging professional growth of staff Visiting classes and observing teaching prac- tices I—‘OKDmNONU'IJ-‘UO NH FJH D. Student Relations 1. Establishing criteria and policies for student standards Evaluating previous training of students Selecting and classifying students according to ability Enforcing student regulations Placing students in employment Counseling and advising students on programs Conducting follow—up studies on students Orienting new students to the program Promoting student morale Organizing and directing co-curricular activities O\OCX>\IO‘U‘I-L\ WN H E. Community Relations Developing program advisory committees Organizing cooperative work experience programs Making public appearances before service clubs, etc. Providing advisory services to the community Working with community groups to develop spe— cific programs Arranging for student and faculty visits to community institutions Serving on community improvement committees \l 0" U1-L\ LONH Albert Smith (1972:40-43) conducted an investiga- tion to determine what faculty members, department chair- persons, and upper echelon administrators expected of 14 their chairpersons in 12 two-year Michigan community junior colleges. The major findings were presented under six functional categories: 1. Production Activities 2 Maintenance Activities 3. Boundary: Production Supportive Activities 4 Boundary: Institutional Supportive Activities 5. Adaptive Activities 6. Managerial Activities For items presented in the questionnaire, significance was given to responses as follows: 90 percent response = highly essential job activity; 75-89 percent = essen- tial job activity. The significant outcomes of the investigation indicated that both faculty members, department chair- persons, and upper echelon administrators agreed that department chairpersons should not conduct research projects. There was high consensus that chairpersons should provide orientation for new faculty members in the department, involve faculty members in department decision-making and faculty evaluation. However, none of the three groups indicated any great need for student involvement in department decision-making. In terms of institutional supportive activities, there was high agreement that the department chairperson should ' '-.:_'. II 15 encourage faculty to participate in conventions, con- ferences, etc., and report department accomplishments to his superiors. In terms of managerial activities, the preparation of the department budget was identified as a highly essential activity by all three groups (depart- ment faculty, department chairperson and upper echelon administrators) and that the chairperson should deter- mine the allocation of budget funds, resolve conflicts among faculty members, and review statistical data related to departmental performance. The most significant findings were in the area of adaptive activities (those relating to long- and short-range curriculum and departmental planning and evaluation) where all three groups (department faculty, department chairperson and upper echelon administrators) perceived the department chairperson's obligations to develop long- and short-range department goals and objectives and to plan for long—range departmental equipment needs as highly essential. Job activities listed as "highly essential" were: 1. Provides orientation for new faculty mem- bers 2. Involves faculty members in the decision— making process of the department 3. Encourages faculty to participate in con- ventions, conferences, professional asso- ciations, etc. Job follows: 10. 16 Reports departmental accomplishments to his dean or immediate supervisor Develops and reviews long-range depart— mental goals and objectives Plans for long-range departmental equip— ment neeeds Prepares the department‘s budget for sub- mission to the central administration Participates in the recruitment of all full-time department faculty members activities listed as ”essential” were as Provides orientation for new faculty members Involves faculty members in the decision- making process of the department Encourages faculty to participate in conventions, professional associations, etc. Reports departmental accomplishments to his dean or immediate supervisor Develops and reviews long—range depart- mental goals and objectives Plans for long—range departmental equip— ment needs Prepares the department's budget for submission to the central administration Participates in the recruitment of all full-time department faculty members Approves all departmental purchasing requests Plans curriculum changes with the faculty for two or more years in advance 17 11. Reviews trends of departmental character- istics and identifies implications for departmental programs 12. Reviews new developments in departmental subject matter in other community col- leges and identifies implications for department programs. 13. Oversees internal allocation of budget funds. ‘ James O'Grady's (1971:34—36) study described and compared the role exercised by departmental chairpersons in selected small and large two-year colleges. A check— list of probable aspects of the role was field tested and served as a guide to determine questions for open— ended personal interviews. The sample consisted of: 41 chairmen from large two—year colleges (1,200 or more students) and 39 chairmen from small two-year colleges (less than.l,200 students). The major findings were categorized as: status of the department chairperson's role, chairperson's qualifications, budget administration, personnel admin— istration, academic administration, and general functions. The significant findings were as follows: 1. An area of difference concerned the per- ceived significance of administrative ability relative to size of college. More of the large college chair- persons believed their administrative ability was very important to their positions. Nearly half of the small 18 college chairmen responded it was of little or no importance. 2. Nearly all the large college chairpersons were nominated by the dean, approved by the college head, and appointed by the governing board. Less than half of the small college chairpersons were appointed by this method. One—third of the small college chair- persons were selected by the president and appointed by the governing board. 3. All large college chairpersons and approxi- mately three-fourths of the small college chairpersons were responsible for budget administration and control. Nearly all large college chairpersons informed their faculty of the approved budget; less than half of the small college chairpersons so informed their faculty. 4. Nearly all the large college chairpersons indicated that they had responsibility for recruitment of faculty, screening of applicants, interviewing appli- cants, evaluation of teaching, and recommendations for dismissals. More than half responded they had responSi— bility for selection of applicants, initial salary placement, salary increase recommendations, advancement in academic rank, leaves of absence, and sabbatical leaves. Slightly more than one-fourth recommended grants for tenure. Less than one-half of the small college chairpersons had responsibility for recruitment of -_ _ ”In.“ .- :‘- .. _.-."' I 'l ' nA 'T .we e1*1*;- :¥'-*: .3 '{NI}_ - _ . F sgsllp§u§§35.'JbiflflfifiQl_.nrsh sfla “' _ . . in 2 a _-¥.,q“y. :‘iii.i.efiqg;.bm.,;W- . .lrscri gu’riflrf-V-Il _- fl! 'I".u-'| '- - .1. - I " ' I - ' -l . - -_- . .Ia'§.€1 *a llk‘d I r nsnr.etdn -[ 19 faculty, screening, and interviewing applicants and recommending leaves of absence or sabbaticals. More than half were responsible for evaluating faculty and recommending dismissals. Less than one-fifth selected applicants, made initial salary placement, and recom- mended salary increases, advancement in rank, and grants of tenure. 5. Nearly all the large and small college chairpersons were required to teach at least one class and to determine courses, sections, and time schedules. 6. There were few differences between the two groups in the following areas: responsibility for main- taining personnel records on faculty and clerical staff and rosters for classes, sponsoring departmental student groups, reporting student grades, and maintaining grade books. Clyde Blocker and William Koehline (197029-12) did a study to set forth a working definition of admin— istration, describe the organization of operating divisions, and describe the role of the division chair- person within the framework of the community junior college. They indicated that the diversified curriculum of the community junior college does not lend itself to the type of department found traditionally in four-year institutions. The authors suggested clustering courses 20 such as mathematics, physical science, biological science, pre—engineering and technical programs under a division of science and engineering, and organizing programs into operational divisions. Secondly, the clustering of transfer and career—oriented courses could be considered an effective way to manage polarization among faculty and administration and avoid destructive competition between the two groups. The authors identified the division chairperson's role as managing the practical details of operating the division. The division chairperson represents the divi— sion to the community and to other divisions and colleges. He or she is responsible for preparing, reviewing, and revising materials for the division. More specifically, Blocker and Koehline see the division chairperson func- tioning in curriculum and instruction to the extent of: 1. Teaching 2. Evaluating faculty 3. Recommending tenure, promotion, merit pay, and dismissal Supervising new courses Evaluating new courses Preparing schedules for courses and sections \onu-Ib Developing and maintaining standards for teaching 21 In the area of student—oriented activities, the division chairperson works cooperatively with the dean of students: 8. 9. 10. And, Recruiting students Counseling assignments Assisting with student placement in the area of business and financial affairs, the chairperson functions in the capacity of a manager working cooperatively with a business manager: 11. 12. 13. 14. Initiating divisional budget requests Preparing requisitions Maintaining divisional inventory Securing funds forspecialprojects Harmon Pierce (1971 28-31) presented a study of the role of the science division chairperson in the community junior college in which some six hundred respondents from regionally accredited community junior colleges identified fourteen areas of high task involve— ment. The areas were as follows: 1. \IONU'IDWN Preparing annual division reports Developing and revising courses Scheduling courses Interviewing prospective faculty Evaluating instruction Hiring part-time faculty Preparing the divisional budget 22 8. Helping select texts and library materials 9. Maintaining supply and equipment inven- tories 10. Assigning faculty teaching loads 11. Responding to and initiating divisional correspondence 12. Articulating courses with four-year institutions 13. Setting policies and objectives for the division 14. Conducting divisional meetings Conclusions from the Pierce study indicate that chairpersons need more authority in key areas such as faculty hiring and retention, promotion, budget, admin- istrative planning and policy making in their curricular areas. In his study of 173 community colleges, Anthony (1972) reported the rankings of chairpersons, immediate supervisors and experts on 51 functions. He found a high positive correlation between the experts' responses and those of the chairpersons and their supervisors. No correlation fell below .62 and the majority were in the .80 to .90 range. Since the correlations were high, the descriptions of findings will be confined to the chair- persons' responses. Department chairpersons ranked general administration, curriculum and instruction and teacher improvement as the most frequently performed and most important areas of responsibility. Student relations and community relations ranked low in frequency of performance and in degree of importance. The five most frequently performed duties were all in the area of general administration: conducting departmental func- tions, preparing teaching schedules, preparing depart- mental budget, coordinating departmental functions and coordinating departmental programs within the objectives of the community college (Lombardi, 1974). Of the next five rankings, number 6, developing appropriate curriculum, and 10, developing program objectives, were in the area of curriculum and instruc- tion; number 7, identifying prospective faculty needs, 8, recruiting and interviewing prospective faculty mem— bers, and 9, recommending faculty for appointment, were in the teacher improvement area (Lombardi, 1974). The highest ranking in the student relations area was 26, enforcing student regulations, and in the commu- nity relations area it was 25, developing program advisory committees. Among the low rankings were: 51, developing examination schedules, 50, placing students in employment, 46, organizing and directing co-curricular activities, 32, selecting and supervising clerical staff, and 31, developing college publications relating to departmental programs. Supervising the care and storage of equipment ranked 27 just below the median. Only two items in the curriculum and instruction category ranked below 30, 24 1.e., 48, conducting programs of educational research, and 35, developing articulation guidelines with high schools. Yet, developing guidelines with senior insti— tutions ranked 23, an indication of the relative impor- tance of these activities (Lombardi, 1974). Visiting classes and observing teaching practice ranked 30, the lowest in the teacher improvement category; but evaluating faculty members ranked 12. When evalu— ating the importance of visiting classes, the chairman ranked it 32, indicating that not only did they not visit classes, but that they did not consider doing so important. Moreover,ij:may reflect the taboocvaisiting classes (except those of substitute and probationary teachers), the unsatisfactory and/or different nature of the practice, orthe chairperson's reluctance to rate his colleagues on classroom performance with the consequent job threat an unfavorable rating may create. Worth noting are the findings of most investigators that faculty evaluation is the most difficult duty chair— persons are expected to perform (Lombardi, 1974). The low ratings relative to student and commu- nity relations in the Anthony study coincided with those obtained by most of the research studies reviewed. Ravetch (1972) found that only 5 percent of the chair— persons he studied counseled students and less than -mfi wrists "{N¥?I .1-- .1. v -. 1 n .‘ r' ‘ _._.—z _ i r . Eu Hal’dnsf'fiul 38- I! m J..- sari-£5" To; mi? III I" '. g I i! 1.5-3: 25 15 percent conducted follow-up studies, provided career information or recruited subject area majors. Surpris-' ingly, he found that 40 percent coordinated extra- curricular activities. Freligh (1973) observed that chairpersons are least likely to have sole responsibility for student advisement. Of Pierce's (1971) fourteen areas of high task involvement involving science division chair- men, only one, articulating courses with four-year insti- tutions, in any way related to student or community relations. The Community Junior College Department: Its Character— istics and Analysis In order to properly describe the department chairperson, it is also important to present a descrip— tion and analysis of the environment in which the chair- person functions, and to identify variables that affect the role of department chairperson. The community junior college can be studied from a macro level in which the total organizational processes are examined, or from a micro level in which inter—intragroup departmental processes are examined. However, in either context the institution must be viewed as an organization functioning to accomplish goals and objectives. In other words, the process of goal attainment occurs at both the institutional and departmental level. 26 There are many definitions which attempt to describe the term organization. Chester Barnard (1973: 73) defines organization as ”a System of consciously coordinated activities or forces of two or more persons," which implies that goal attainment is achieved through purposeful coordination of all persons involved. An example of the organizational structure of a compre- hensive community junior college is illustrated in Figures 1 and 2. Scott's (1964:488) definition of organization states that: . organizations are defined as collectives that have been established for the pursuit of relatively specific objectives on a more or less continuous basis. It should be clear, . . . however, that organizations have distinc- tive features other than goal specificity and continuity. These include relatively fixed boundaries, a normative order, authority ranks, a communication system, and an incentive system which enables various types of participants to work together in the pursuit of common goals. This definition suggests that although organizations may function in the pursuit of goals, there are activities that occur which may not be goal-related, and which often operate in informal associations. Since this study is concerned with the organizational setting in which the department chairperson functions, Hall's (1972 9) defi- nition of organizations will be used: An organization is a collectivity with rela- tively identifiable boundary, a normative order, authority ranks, communications systems, and membership coordinating systems; the collectivity I-"tn 5.31:5 'i-es “Hm! '.-.r.;. uni: a‘aEiaazt Ida‘l’dir. 2'3- -.:-1-. .'I.‘: mink; 3,52”.- .. 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U .Erwfl hwoaoanoma dmwMI+IIITWWHHoo wcflqo>m E~E .E coama>an anon . . . -ounowumlmun< ammo Mousse E cc u. v HDHQ L_' _Hmacomuwm HHmsm wo amon— udouwmmumloofl> _ Hwoflmmo coaumanowaH _mwwuuweaou muomfl>p< mcmufiuflo wousomwm a w unmom umuamo m.p Z wcwauqu HmHoHUSW maOHuosuumcH mwow>uwm rIIIII coa m: m> _cowuo=uumcH .u H m mo anon uouuwHHQ muflmmw< oesopmom _ 28 huwfidfifioo m mo GOHmH>HQ wmcmwmnm Um L WENW omhoamfim uamvnum mafia ”is“: Sam _ “Ouoouflm Hmadomuwm unprum mmdum mmwcfimsm m£u How %noHMHon mo mamfimxm E .wmeHoo Hoaasw e<--.N magmas E umodwwam moamcwuaflmz unmam Houoouflm mwofi>uwm room HOuooHflQ mmofl>uwm suammm i “Ouomuflm Houuaou ufimEuuQ-09 @Gw mafimmfiousm kufiusowm ucofimomam mam mdoaumumdo wsflmmmooum wumm ummmcmz mmoaflmsm Uccwuwmfimm— _ucma%oamam mo mofimmo mprww< wwwcflmsm ucomflmwumlmofl> muwmww< caaopmum ucmuflmonImoH> 29 exists on a relatively continuous basis in an environment and engages in activities that are" usually related to a goal or a set of goals. Important to the purposes of this study is the recognition that environmental factors affect organizations; i.e., inputs from the environment to the organization which are processed and released back into the environment as outputs all must reflect organizational goal attainment. Therefore, in defining the community junior col- lege departments, it should be recognized as a subunit of an organization and seen as functioning toward attain- ment of departmental as well as institutional goals. One might consider the department an organization within itself. Relative to the process of goal attainment, Etzi- oni (1964 6) states that ”an organizational goal is a desired state of affairs which the organization attempts to realize." It should be mentioned that consensus on goals and objectives for organizational functions is not always one hundred percent, and, from a decision-making standpoint, can present a dichotomy in organizational activity. Simon (l964:2) points out that: When we are interested in the internal structure of an organization, however, the problem cannot be avoided . . . Either we must explain orga- nizational behavior in terms of the goals of the individual members of the organization, or we must postulate the existence of one or more organizational goals, over and above the goals of the individuals. 30 Simon's position further enhances the focus of this study in emphasizing the need to describe and validate administrative functions and performance objectives needed by department chairpersons to attain institu- tional and department goals. Charles Perrow (1961:855) takes the position that goals can be viewed from several perspectives; i.e., official and operative goals. The official goals of the department reflect departmental aims for achieving accom— plishments, and operative goals are those which are translated into the policies that guide day-to—day activities. In recognizing the importance of operative goals and the subsequent translation of goal statements into administrative functions and performance objectives, Hall (1972 85) states: . for the members of the organization at any level, goal determination is similarly vital. If he misses what the goals really are, his own actions may 'not only contribute to the organi— zation, they may contribute to his own organiza- tional demise. Size is another factor that affects community junior college departments. Size, as a variable, centers on problems of control, coordination and communication. Not only are community junior college departments smaller than those in universities, but there are also diversi- ties in activities and characteristics. 31 Universities provide for four—plus years of undergraduate and graduate instruction with programs in general and specialized areas; community junior colleges provide a two-year undergraduate instructional program. University departments carry on basic and applied research, provide consultation services, and produce publications; community junior college departments develop programs primarily in the interest of community development and service. These differences in organiza- tional activities further suggest the need for coordina- tion and communication within both types of departments in order to assure-goal attainment. Moreover, control becomes difficult as departments or subunits of large organizations begin to engage in activities that are not consistent with the upper echelons of organizational con- trol. This problem, in particular, is significant to community junior college departments since their primary function is instructional. This becomes more apparent considering the differences in student academic back- grounds and socioeconomic profiles and how these charac- teristics are dealt with in the development of instruc- tional priorities. That is, in the community junior college department, instructional priorities should be developed to accommodate a diversified student popula— tion (socially and academically). The department chair- person should serve as the instructional catalyst in 32 initiating and sustaining this priority. And in order to maintain or coordinate these priorities, administra- tive functions (specific duties) should be developed that are consistent with institutional and departmental goals that lend themselves to empirical validation. The division of labor within community junior college departments is most likely characterized by a flat hierarchy compared to university departments. That is, the instructional and support staff is rather loosely supervised with a wide span of control (see Figure 3). Department of Social Science ____ Department Chairperson 099066069 (1) History (4) Humanities (7) Education (2) Political Science (5) Anthropology (8) Geography (3) Social Science (6) Sociology (9) Psychology Figure 3.——Community Junior College Department Span of Control. 33 This structural arrangement suggests that each department contains many subunits requiring communication, coordina-. tion and control in order to effectively work_toward attainment of department and institutional goals. Organizational complexity is an important issue in terms of management. Jerald Hage (1965: 294) defines complexity as: . specialization in an organization . . . mea— sured by the number of occupational specialties and the length of training required by each. The greater the number of occupations and the longer the period of training required, the more complex the organization. The implication is that the more training that is needed for each position, the more differentiation results among personnel. James Price (1968 26) explains: Complexity may be defined as the degree of knowl- edge required to produce the output of a system. The degree of complexity of an organization can be measured by the degree of education of its members. The higher the education, the higher the complexity. In community junior college departments where many subjects are grouped under a general area (e.g., social science), the training needed to instruct the many subjects within this department must be characterized by a great deal of diversity. And as complexity increases the need for control and coordination becomes more impor- tant. The department chairperson becomes an important force in accomplishing the task of coordinating depart- ment activities. The task becomes more relevant when 34 the activities are developed along the lines of depart— ment goals and objectives and are explained in terms of administrative functions and performance objectives. Formalization isanother variable that affects the functioning of the department chairperson and the depart- ment members. Hall (1972:196) defines formalization as "the organizational technique of prescribing how, when, and by whom tasks are to be performed." The degree of formalization of expectations, therefore, affects how the members carry out the expected role and how the members condition their behavior in reacting to the organization. Hall (1972:194) further states: From the standpoint of improving performance of individuals within the organization, increasing their morale, and improving the overall per- formance of the organization, the proper mix between role formalization and the personal and inter-personal characteristics has to be achieved. What is generally expected in organizations com— prised of professionals is that the professional will bring to the organization a behavior or role set which would contribute to the attainment of organizational goals. Formalization, on the other hand, is the process in which the organization describes the behavioral guidelines for the individual to ensure goal attainment. Probably the most significant aspect of this organizational dilemma is the concept of compatibility between organizational goals and individual behavior. 35 In order to minimize conflict among all levels within the organization, the existence of behavioral guidelines com- patible with the organization can be a stabilizing force in maintaining the factors of organization, personality, and interpersonal relations. As this is accomplished, the individual members of the organization will begin to develop perceptions of roles at all occupational levels that will reduce stress and ambiguity. Robert Kahn (1964 31-34) presented a model that demonstrates this viewpoint (Figure 4): Personality factors Role Senders I I I ' Focal Person _. Role Role V ‘ 4 I I I I Organiza— tional factors Expecta— Pres— Experience Response —l tions sures D» Interpersonal Relations C Figure 4.——Kahn's Model for Organizational Behavior. 36 To a considerable extent, the role expecta- tions held by the members of a role set--the prescriptions and proscriptions associated with a particular position——are determined by the broader organizational context. The organiza— tional structure, the functional specialization and division of labor, and the formal reward system dictate the major content of a given office. What the occupant of that office is supposed to do, with and for whom, is given by these and other properties of the organization itself. Although other human beings are doing the "supposing" and the "rewarding," the struc- tural properties of organizations are suffi- ciently stable so that they can be treated as independent of the particular persons in the role set. For such properties as size, number of echelons, and rate of growth, the justifiable abstraction of organizational properties from individual behavior is even more obvious. The organizational circle (A) in the illus- tration, then represents a set of variables. Some of them characterize the organization as a whole; for example, its size, number of ranks or status levels, the products it produces, or its financial base. Other variables in this set are ecological, in that they represent the relation of a certain position or person to the organiza— tion; for example, his rank, his responsibilities for certain services in division of labor, or the number and positions of others who are directly concerned with his performance. Arrow 3 asserts a causal relationship between various organizational variables and the role expectations and pressures which are held about and exerted toward a particular position. For example, a person in a liaison position linking two departments is likely to be subjected to many conflicting role pressures because his role set includes persons in two separate units, each hav- ing its own goals, objectives, and norms. In general, the organizational conditions surround— ing and defining the positions of one's role senders will determine in part their organiza- tional experience, their expectations, and the pressures they impose. The personality circle (B) is used broadly to refer to all those factors that describe a per- son's propensities to behave in certain ways, his motives and values, his sensitivities and fears, his habits, and the like . . . . [The interpersonal _~_‘ .v 37 relations circle (C) refers to] the more or less stable patterns of interaction between a person and his role senders and to their orientations toward each other. These patterns of relation- ships may be characterized along several dimene sions, some of them stemming from the formal structure of the organization, others from informal interaction and the sharing of common experiences. The following dimensions are seen as particularly important in the present context: (1) power or ability to influence; (2) affective bonds, such as respect, trust in the cooperative- ness and benevolence of the other, attraction or liking; (3) dependence of one on the other; and (4) the style of communication between the focal person and his associates. This model suggests that, for department chair- persons, organizational factors can be stabilizing forces in regard to formalization and roles if administrative functions and performance objectives are established. Moreover, as performance objectives are developed, the department chairperson (the focal person) will experience less conflict with department faculty as well as with upper echelon administrators concerning his or her own role expectations. Leadership is another element that affects the functioning of an organization; i.e., the relationship between the department chairperson and the department faculty. Alvin Gouldner (1950 17) defines leadership as "any individual whose behavior stimulates patterning of the behavior in the same group." Etzioni (1965:690— 691) expresses leadership as: . '. . .' .l . i - . - "' " " we" a; -.:mwr-.'-.-=E 9“”- “n' - :..'.::"-!‘-.n'J In 3:a,:'*='-'.'.: :"'5-" {"1" “‘“LIEIQ'W'JH'I -A- r-- -.- 't- -- u -- r _-_-_:I 'E'IL- ‘3 Hf-e' -"='h- ' 'I ”"H' . ‘ - ' ’ I.- -_.—.-.— .2'; _._' ' _- -' "F: '-_I -'.:.'J£J“.5q ii .' . ‘.;. .. -,.- _-, ' ' . 'I- . --'--":" u': i-"‘)" '1'“: I I I i ' 38 . . . the ability, based on the personal qualities of the leader, to elicit the followers'voluntary compliance in a broad range of matters. Leader— ship is distinguished from the concept of power in that it entails influence; i.e., change of prefer- ences, while power implies only that subject's preferences are held in abeyance. In understanding the concept of leadership, the above definitions suggest that before any individual can be recognized as a leader, the members of the organization must first be cognizant of the leader's role or duties; specifically, what the individual is to do, to what level of performance, and the relevance of these functions to the success of the organization. Therefore, in order for the department chairperson to serve as an effective leader, it would be to the organization's advantage to develop administrative functions and performance objec— tives. Phillip Selznick (1957 29) further points out the importance of established roles and behaviors when he discusses the critical tasks of leadership. The fippp task involves the definition of the institutional (organizational) mission and role; second is the task of institutional embodiment of purposes which involves building the policy into the structure or deciding upon the means to achieve desired ends; Epipd is to defend the organization's integrity internally and externally; and fourth is the ordering of internal conflict. Selznick points out that leadership can occur in any group or 39 organizational situation and that the above four tasks or functions can operate at all organizational levels. Edwin Hollander and James Julian (1969:387-397) explain leadership from a perspective of interaction between leader and followers; i.e., the leader influences his followers in the interaction process and their reac- tions, in turn, have an impact on his own behavior. What is expected, then, is that the position of leader demands that the leader's behavior fulfill the expectations of the followers. Therefore, the leadership (chairperson) role can be enhanced and legitimized when an expressed set of administrative functions and performance objec- tives exist that delineate the administrative and behavioral expectations. The purpose of this discussion has been to (l) examine the characteristics of community junior college departments within the context of systems theory; (2) point out the importance of understanding the envi- ronmental setting in which administrative and instruc— tional activity occurs; (3) identify variables from the environment that affect departmental activity; and (4) substantiate the viewpoint that in order to under- stand the role of the community junior college department chairperson, this person must be studied within the con— text of the departmental setting. 40 Conceptual Scheme for the Study Administrative Theopy The community junior college administrator, con- ~fronted with problems and issues ranging from faculty evaluation to collective bargaining, has come to rely upon past experience in developing and understanding administrative decision—making and managerial practice. In doing so, the community junior college administrator places primary emphasis on a practical approach to admin- istration resulting, in many cases, in a bias against administrative theory. This has evolved for many admin- istrators because of their: 1. Lack of understanding of administrative theory. 2. Inadequate professional language in terms of taxonomic consistency. 3. Interest in the factualism of research rather than practical utilization of data. 4. Suspicion of the "Authority” vested in professional researchers presenting information. The purpose of theory is to accurately describe what is while philosophy is concerned with describing what ought to be in explaining human associations or the existence of things. However, theory is a part of phi— losophy since it formulates generalizations about rela- tionships and reality. In this respect, the administrator 41 either consciously or unconsciously begins to perceive each situation, conflict or crisis as: 1. What ought to be 2. What really exists 3. What conclusions can be drawn from avail- able data or facts In order to understand the reality of a situation, the administrator invariably finds himself utilizing some aspect of administrative theory. Administrative theory is concerned with deter- mining the bases upon which we make decisions, particu- larly in the area of management. Using theory or models derived from theory, the administrator is in a position to better perceive the problem. The use of models as tools to facilitate conceptualization of situations can be discussed from a deductive approach. The individual starts with a model, derives assumptions, collects data, tests to see if his deductions are valid and then pro- ceeds to make further deductions. Scientific Method Theuseof scientific method is a process in which problems of a purely scientific as well as social nature can be solved through man's intelligence. The process of scientific method requires the following: recognition of a problem, formulation of an hypothesis or probable explanation, determination of implications, and observation of the experimental consequences. Through the use of this method, department chairpersons and other administrators can resolve conflicting situations of various kinds. However, chairpersons would probably need to develop programs for their staffs that present learning situations and help individuals think critically. A situation in which individuals must first recognize a problem in a given situation and then collectively define an applicable solution is a positive step towards critical thinking. This is an important tool, not only as a learning experience for a staff, but as assistance to a department chairperson in determining changes in curriculum, management techniques, etc. A major problem, from which has stemmed the decay of organizations and even cultures, has been the failure to recognize internal and external crises that undermine a system's existence. Department chairpersons must be able to see such forces affecting their departments in order to effectively define problems regarding education and management. The recognition of all facts and data related to the problem of formulating an hypothesis is important in problem solving because it incorporates the organization of all existing factors before formulation of an explanation. The interaction of individuals on the position for and against possible solutions allows for a high degree of objectivity. Views can be exchanged 43 concerning the possible implications an hypothesis may have on other data or social values, resulting in a more concrete method of choosing alternatives relative to a particular conflict or problem. Consequences following the experimental act are then viewed as desirable or undesirable in relation to the original problem. Even though application of this method may fail to resolve the conflict, it can lead to another hypothesis, and the search for desirable ends begins anew. In the case for and against scientific method, the experimentalists contend that the use of scientific method is the best process man can use in solving prob- lems of a natural or social nature; that this process lends itself to public verification and that it is capable of resolving conflicting situations. It, there— fore, transcends those intuitive approaches in which man arrives at various answers to problems but disagrees on the ultimate ends, and has no grounds for empirical demonstration. The intuitive method inevitably results in ideological deadlock. As an experimentalist, a department chairperson would advocate that values be seen in relation to other values, that no value is absolute, and that a value may be questioned as to its desirability to any time or place. The "open—door" policy of admissions has created an issue of selective or nonselective curriculum 44 placement, particularly in view of the attrition rates in transfer programs. One contention is that students be placed into various programs of the community junior college as determined by the individual's entrance scores, previous high school record and interest inventory data in order to maximize educational experience (selective placement). On the other hand, many contend that not only should the community junior college practice "open- door" admissions, but also "open-door" curricula in allowing the individual the freedom to select his own educational program (nonselective placement). The department chairperson, as an experimentalist, would choose either selective or nonselective placement depend— ing upon how the consequences of each approach furthered other desirable values. For example, in creating a more success-oriented instructional program and developing instructional objectives consistent with student academic abilities, the department chairperson could bring the concept of "Open-door" admissions into a more meaningful perspective. As in the disciplines of natural science (and recently in the social sciences), the department chair— person can work towards attaining solutions to orgniza- tional problems within the department if a common method is followed that lends itself to public verification in problem solving situations. 45 Systems Theory Basically, systems theory evolves around macro- micro-theory models. Macro-theory concerns itself with the conceptual process of understanding the interrelated- ness and implications of relationships in organizations as social systems. Micro—theory is more empirical and is concerned with organizational climate and leadership in the organizational process. In a more general sense, macro-micro-theory models evolved from concepts of social systems theory in which this body of knowledge was applied to organizations to better understanding organi- zational patterns and behaviors. Briefly, the theory of social systems maintains that society is a large social system which is composed of many subsystems. Some of these sub— systems are called organizations. Organizations are also composed of many social subsystems called departments, divisions, or branches, which are themselves composed of social subsys— tems. The ultimate social subsystem is the individual (Havelock, 1971:2). Havelock (1971) defined a social system as a system of actions of individuals, the principal units of which are roles and constellations of roles. It is a system of differentiated action organized into a system of differ- entiated roles. In the case of the department chair- person, the administrative functions and related performance objectives serve to maintain a degree of organizational equilibrium within the department as well as in the community junior college. The consistency to 46 which this occurs could predict the degree of goal attainment of the department and institution. Generally, a system may be thought of merely as \ a set of components which act with and upon one I another to bring about a state of balance or I ‘ interdependence. Therefore, any change in the , o E: position or behavior of a particular component induces change in varying degrees in all other elements of the system (Havelock, 1971 2). / An operational assumption paramount to systems theory would be that of managing organizational conflict, recognizing that organizations must manage conflict in order to attain goals and objectives. System theory postulates that, if conflicts are managed, the system is said to be in balance or in a state of equilbrium; if conflicts are not managed, the system is said to be unbalanced or in a state of disequilibrium. How, then, can a department chairperson function in order to maintain organizational equilibria in areas such as long— and short-range curriculum planning, faculty evaluation, budget allocation and other related activities to attain goals and objectives of the department and institution? Macro-Theory The early macro«theorists such as Tdnnies were concerned with understanding the transition of human associations as social systems changed from Gemeinschaft to Gesellschaft societies. Talcott Parsons extended this school of thought to describing Gemeinschaft social 47 relationships in organizations. Parson's Hierarchy of Organizational Control and Responsibility Model is as follows: Figure 5 --Talcott Parsons' Hierarchy of Orga- nizational Control and Responsibility Model. Parsons identifiedthenwnagerial level as a subsystem having three basic responsibilities indigenous to all organizations: (1) control over the technical sub— system (e.g., faculty); (2) procurement of personnel and materials for utilities and resources; and (3) disposi— tion dftheproduct. Using this schema, department chairpersons must specify administrative functions and performance objectives incumbent to their roles. More- over, since we are concerned here with a social system 48 and an explanation of social relationships within that system, it becomes imperative to translate these respon- sibilities into behavioral terminology. Parsons further points out that in any organiza- tion four problems are always apparent. He refers to these as Functional Imperatives: goal attainment, adap- tation, pattern maintenance-tension management and inte- gration. He further categorizes goal attainment and adaptation as external to an organization and integration and pattern maintenance—tension management as internal to an organization. The variables are defined as fol— lows (see Figure 6). Goal attainment: The coordination of activities so that the system moves toward whatever goals it has set for itself. Adaptation: The manipulation of the environment to the end of acquiring facilities needed in reaching the system's goals. Pattern maintenance—tension management: The problem of maintaining the systems' norms and expecta- tions consistent with the individual's social behavior or lifestyle as well as a motivational commitment to the role processes of the system. Integration: Focuses upon the interdependence and interaction of units in the system to one another and establishing a level of solidarity to permit the system to function. External Relation to Environment Internal Co—Existing of Units Continuity and Stability Over Time INSTRUMENTAL Immediate Gratification CONSUMMATORY Adaptation Continuity and stability over time in relation to environment Goal Attainment Gratification in rela— tion to environment Pattern—Maintenance Continuity and stability over time in relations among units Integration Gratification in rela- tions among units Figure 6.—-Talcott Parson's Imperative Functions of Social Systems Model (Hills, 1969 21). Parsons' model suggests that the department chairperson‘s position in the organizational structure of the community junior college becomes dysfunctional unless there are administrative functions and performance objectives that delineate job activities. Bronislaw Malinowski, Scientific Theory of Culture (1960), proposed that in any in his essays on the organization all behavior is motivated and purposeful. And, in order to carry out functions consistent with the goals of the organization, specific behaviors must be identified and tested in order to verify the worth Of the function (i.e., the functions as well as activities 50 must be explained in behavioral terms in order to be tested). The application of this model to the position of department chairperson attests to the fact that in order to evaluate the outputs of this individual in relation to departmental and institutional goals, it is necessary to first develop some prescribed expectations in behavioral terms. Malinowski's model is as follows: :{Charter ./ \ Personnel + 9 Rules and Norms 4—-1 \ / Material Apparatus Activities} Functions Figure 7 --Malinowski's Model for Organizational Structure. ’7 _:.._,—A ‘ 51 Each institution has a definite structure in which organized activity occurs. Figure 7 indicates that each institution has a charter or a system of values or goals for the pursuit of which individuals organize. The norms of the institution represent the behavioral expec- tations for individuals, while the personnel of an insti- tution represent the division of labor among individuals. The material apparatus represents those objects from the environment that individuals in the organization utilize to carry out activities important to the institution. Functions become the end result or product of organized activity. Malinowski's model points out that activities should be carried out according to the expected mode of behavior and that the functions of group activity should be consistent with the goals and objectives of the insti— tution. Once again, this model shows that in considering the functions of the department chairperson, activities should be carried out in a manner consistent with the expectations of department faculty and upper echelon administrators as well as with the goals of the depart- ment and institution. 52 Micro—Theory The research of micro—theorists has made tre- mendous changes in management patterns and perceptions of leadership. For example, Douglas McGregor (1969) postulated Theory X and Y orientations to understanding human motivations in organizations. Frederick Herzberg (1968) developed a comparison model of Satisfier and Dissatisfier Factors in organizational motivation. Abraham Maslow's (1965) Theory of Hierarchy of Needs identifies five basic needs in a hierarchical system that are basic sources of motivation. And Rensis Likert's (1961) lists of common goals between supervisors and subordinates in understanding group processes are but a few of many contributions researchers have made in understanding organizations and social relationships within these systems. Role Theory J. W. Getzels and Egan C. Guba explained behavior in a social system in terms of two interdependent dimen- sions: nomothetic and idiographic (see Figure 8). The implications of the Getzels-Cuba model for this study suggest that the administrative process of department management depends not only on clear state— ments of expectations and functions but also on the degree of overlap in perceptions of these expectations 53 (Nomothetic Dimension) Insitution -> Role -> Expectations Social Observed System Behavior Individual -> Personality + Needs Disposition (Idiographic Dimension) Figure 8.--Getzels-Guba Model for Organizational Behavior in a Social System. The nomothetic axis, shown at the tOp of the diagram, consists of institution, role, and expectation, each term being the analytic unit for the term preceding. Thus, the social system is defined by its institutions, each institution by its constituent roles, each role by the expectations attaching to it. Similarly, the idiographic axis, shown at the lower por- tion of the diagram, consists of individual, personality, and need-disposition, each term again serving as the analytic unit for the term preceding it (Getzels, 1966: 156-157). and functions held by department faculty, department chairpersons, and upper echelon administrators. In other words, one way of predicting behavior (favorable or unfavorable) of department chairpersons would be to measure the degree of overlap among department faculty members, the department chairperson and upper echelon administrators relative to the expectations and func- tions of the position of department chairperson. Further consideration of the Getzels—Guba model points to the nature of institutional and individual conflict: 54 1. Role-personality conflicts occur as a func- tion of discrepancies between the pattern of expectations attaching a given role and the pattern of need character— istic of the role incumbent (department chairperson). The department chairpersons, in this case of role—personality conflict, select either nomothetic expectations or fulfill their own perceptions of the role resulting in a state of mutual interference in which the nature of their behavior is incompatible with the system. 2. Role conflicts occur whenever a role incumbent is required to conform simultaneously to a number of expectations which are mutually exclusive, contradictory, or inconsistent, so that adjustment to one set of requirements makes adjustment to the other impossible or at least difficult. In this case, the department chairperson may be expected by the department faculty to emphasize instruc- tion but by the academic dean to work toward improving student-faculty relationships. Disorganization in the nomothetic dimensimnmayarise when the department chair— person is expected by some faculty members to make classroom visitations yet others reject this expectation. 3. Personality conflicts occur as a function of opposing needs and dispositions within the personality of the role incumbent. 55 In this case, the department chairperson is at odds with the institution as a result of his/her misper- ception of expectations which may have resulted from theI fact that these responsibilities were implied rather than presented in administrative and behavioral forms. However, in terms of this model: . these three types of conflict represent incongruence in the nomothetic dimension, in the idiographic dimension, or in the interaction between the two dimensions. Such incongruence is symptomatic of administrative failure and leads to loss in institutional and individual productivity (Getzels, 1966 162). (Nomothetic Dimension) Institution + Role r Expectations t i + Social + . + . Observed or I t System Group Cl1mate n ent1ons Goal Behavior 1 i I Individual + Personality + Need Dispositions (Idiographic Dimension) Figure 9.--Getzels-Guba Model for Organizational Behavior in a Social System with Transactional Dimension. Since both the institutional (nomothetic) and the indi- vidual (idiographic) dimensions inter- -penetrate one another, an intermediate is included in the theory. This transactional dimension is a "blend” of the other two dimensions and is composed of the elements of group, cli— mate, and intentions. The term was used to communicate the assumption that the processes within a social system may be seen as a dynamic transaction between roles and personality, and that the phenomenon of behavior includes both the socialization of personality and the personaliza— tion of roles. Thus, nomothetic and idiographic are relative rather than absolute dimensions (Sweitzer, 1969: 168). 56 The conceptual scheme for this study will utilize the model developed by Getzels and Cuba (Getzels, 1966: ‘156-157) for describing organizational behavior. In view- ing the community junior college as a social system having both nomothetic and idiographic dimensions, the department chairperson serves as an important component of this sys- tem. The Getzels-Cuba model points out that in order for the chairperson to successfully manage the department, there must be agreement on the chairperson's departmental and institutional role expectations by department faculty, department chairpersons, and upper echelon administrators. The nomothetic and idiographic dimensions do not exist as absolute dimensions but rather exist as a system of inter- related components working together. Unless agreement exists on role expectations among department faculty, department chairpersons, and upper echelon administrators, there will be no interaction among the elements of the system which ultimately leads to conflict, loss of pro— ductity and dysfunction. Another implication of this model for this study points out that the department chair- persons's responsibility for managing the department depends upon the chairperson's administrative behavior as perceived by the individuals of the institution and the manner in which the roles are to be carried out in attain- ing the goals of the department and the institution. 57 A.final consideration of this model indicates that as the department chairperson's administrative activity is described in terms of accomplishing departmental and institutional goals, involving faculty, there is a ten- dency toward agreement among department faculty, depart- ment chairpersons, and upper echelon administrators. Summary The purpose of this review of literature was to identify findings describing duty statements and role expectations of community junior college department chairpersons made by department faculty, department chair- persons, and upper echelon administrators. This informa- tion will provide the basis from.which a set of administrative functions will be generated and expressed in performance objectives. The literature indicates that specific adminis- trative role expectations do exist for community junior college department chairpersons. Although there is not complete agreement among department faculty, department chairpersons, and upper echelon administrators on all role expectations investigated, each study did report (as significant findings) agreement on some specific role expectations. When these are viewed collectively and grouped into specific categories according to admin- istrative activity, the administrative nature of the department chairpersons becomes apparent. CHAPTER III DESIGN OF THE STUDY Introduction This study has two main purposes. The first is to generate a set of administrative functions for the community junior college chairperson. The second is to translate these functions into performance objectives. In this section, the methods and techniques utilized to generate and field-test the administrative functions will be explained. Methodology: Generating the Administrative Functions In reviewing the literature concerning the duties of community junior college department chair- persons, a list comparison procedure was used to identify the major areas of task involvement. The basic method of generating the administrative functions was through analysis of existing duty statements for community junior college department/division chairpersons. Through a pro— cedure of cross-checking duty statements, a list was compiled that generalized the findings from the relevant literature. The second step was to group these job activities around specific areas or categories of 58 department chairperson. responsibility necessary to the functioning of the I I I Albert Smith's (1970) study identified thirteen significant job activities as follows: 1. 10. ll. 12. 13. Provide orientation for new faculty members Involve faculty members in decision— making Approve all purchase requests Participate in the recruitment of full- time faculty Encourage faculty to attend conventions, professional associations, etc. Report departmental accomplishments Develop long- and short-range goals and objectives Plan curriculum two years in advance Review trends in student character— istics Review new developments in subject matter Plan for long—range equipment needs Prepare department budget Oversee allocation of the department budget Smith then classified these activities according to the organizational subsystems described by Katz and Kahn (1966 39—44). These subsystems are explained as: Production subsystem-—Those activities that result in product outcomes; 1 e., student learning, etc. 60 Supportive subsystems-—Those activities that carry on the environmental transaction in procuring the input or disposing of the output or aiding in these processes. The relating of the system to its larger social environment in establishing its legitimation and support would be an institutional function. Maintenance subsystem-—Concerned with inputs for maintaining or preserving the system and attaining goals and objectives. Adaptive subsystem--Concerned with long- and short-range planning for organizational change. Managerial subsystem--comprises the organized activities for controlling and directing the many sub- systems of the structure. Smith (1970:108-109) utilized the above organiza— tional subsystems to categorize the areas ofjob activity: Criteria 1. Productive Function—-These processes and activities are concerned with accomplishing the pri— mary tasks of the department. Input is transformed into output by the chairperson's activities. In a community college department, faculty assignments would be assigned to this function. Criteria 11. Maintenance Function--These processes and activities are concerned with preserving the equilibrium of the department and college. Mediation 61 between task demands and human needs are accomplished by the chairperson as a maintenance function. Criteria III. Boundary: Production Supportive Function—-These activities are concerned with procuring new faculty members, and materials for the department from either the college environment or the environment external to the college. Disposing of the product (e.g., student placement) in the external environment is another aspect of the chairperson's role in this segment. Criteria IV. Boundary: Institutional Supportive Function—-Here the chairperson's activities are concerned with obtaining external social support and legitimation for his department and/or college. Criteria V. Adaptive Function—-The extent to which the department chairperson identifies and makes recommendations to his administrative superiors or to his department faculty for needed changes will determine his proficiency in this category. Criteria VI. Managerial Function-—These activi— ties are concerned with resolving conflicts between the faculty and administration, between departments, between chairperson and faculty, and with the coordination of external requirements of the community college with departmental needs. 62 Smith grouped his thirteen job activities into the above functional categories: items 1 and 2 were categorized Maintenance Activities; items 3 and 4 as Boundary: Production Supportive Activities; items 5 and 6 as Boundary: Institutional Supportive Activities; items 7, 8, 9, 10 and 11 as Adaptive Activities; and items 12 and 13 as Managerial Activities. From 51 possible functions Anthony (1972) iden- tified eleven areas of high responsibility most frequently performed by community college department chairpersons. He ranked them in the following order: 1. Conducting department functions Preparing teaching schedules Preparing department budget Coordinating department functions £11wa Coordinating department programs with objectives of the college Developing appropriate curriculum Identifying prospective faculty needs Recruiting new faculty OGDNO‘I Recommending faculty for appointments 10. Developing program objectives in cur— riculum and instruction 11. Evaluating faculty Using Smith's "six categories" the item ranked No. 2 would correspond to a Production Activity; items Nos. 7, 9, and 11 correspond to Smith's 1 and 2 as Maintenance 63 Activities; items ranked Nos. 4 and 8 correspond to Smith's items 3 and 4, Boundary: Production Supportive Activities; items ranked Nos. 5, 6, and 10 correspond to Smith's items 7, 8, 9, 10 and 11 as Adaptive Activities; and items ranked Nos. 1 and 3 correspond to Smith's items 12 and 13 as Managerial Activities. The following findings as reported by Pierce (1971) and the study by Blocker and Koehline (1970) will be presented as they relate to Smith's ”six categories" of department chairperson's activities. Harmon Pierce (1971 28-31) identified fourteen areas of "high task involvement" as to the role expecta- tions of community junior college division chairperson as follows: 1. Preparing division reports Developing and revising courses Scheduling courses Interviewing prospective faculty Evaluating instruction Hiring part-time faculty Preparing divisional report OOVCNLfl-DUJN Helping select textbooks and library materials 9. Maintaining supply and equipment inven— tories 10. Assigning faculty to teaching loads 11. Preparing divisional correspondence 64 12. Articulating courses with four-year institutions 13. Setting policies and objectives for the division 14. Conducting divisional meetings Item 10 corresponds to Production Activity; item 5, to Maintenance Activity; items 4, 6, 8 and 9, to Boundary: Production Supportive Activities; items 1, 11, as Boundary: Institutional Supportive Activities; items 2, 12, 13, as Adaptive Activities; and items 3, 7, and 14, as Managerial Activities. Blocker and Koehline (1970:9-12) identified the role of the division chairperson as follows: 1. Teaching 2. Evaluating faculty 3. Making recommendations for tenure, pro- motion, merit pay, and dismissal 4. Supervising new courses 5. Evaluating new courses 6. Preparing schedules for courses and sections 7. Developing and maintaining standards for teaching 8. Recruiting students 9. Counseling assignments 10. Assisting with student placement ll. Initiating divisional budget requests 12. Preparing requisitions 65 13. Maintaining divisional inventory l4. Securing funds for special projects Using the same procedure for categorizing activities of the chairman, items 1 and59correspond to Production Activities; items 2, 3, 5, 7 and 8, as Maintenance Activities; items 10, 12 and 13, as Boundary: Production Supportive Activities; item 14, as Boundary: Institutional Supportive Activity; item 4, as an Adaptive Activity; and items 6 and 11, as Managerial Activities. In summary, the findings of the related research and literature suggest:acommonalityilirole expectations for community junior college department chairpersons. Further- more, these similaritiesirtrole expectations all.lend them- selves tobeing grouped into categories asfunctional activi- ties within the departmental organizational structure. The next procedure in generating a set of admin- istrative functions was to analyze the significant admin- istrative tasks for the chairperson, and then categorize them into appropriate subsystems as described by Katz and Kahn (1966:39—44). Generated Administrative Role Functions The following administrative activities represent the Department Chairperson's Administrative Functions that were generated fronlthereviewadvance knowledge in the field. 74" 55°5 62.5 Table 9.--Continued. Item DE DC UEA Administrative Function for Boundary: Institutional Supportive Activities 15. Commun1cates to faculty changes in 96.5 96.3 100 0 adminlstrative policy. 16. Encourages faculty to attend profes- sional meetings, seminars and workshops 90.9 88.9 100.0 to facilitate professional growth. 17. Prepares and interprets reports to faculty and administration of depart- 91.3 81.5 100.0 mental accomplishments. 18. Participates effectively as a member of the divisional academic councils 97.4 88.9 100.0 and college committees. Administrative Function for Adaptive Activities 19. In1t1ates and rev1ews new developments 85.3 77.8 87.5 1n curriculum for the departments. 20. Reviews trends on student character— istics within the department and 82.7 85.1 87.5 college. 21. Develops long and short range instruc— tional goals and objectives for the department consistent with the philoso- 81'7 74'1 100'0 phy of the college. 22. Works cooperatively with faculty in developing departmental goals and 92.9 88.9 100.0 objectives. 23. Provides for student input in devel- oping departmental goals and 69.5 62.9 62.5 objectives. 24. Articulates departmental courses and programs with four—year institutions to facilitate transfer and curriculum 87°8 66'6 62.5 development. 25. Works cooperatively with faculty and deans in developing long and short 94.4 81.5 100.0 range plans for curriculum. Table 9.-—Continued. Item DE DC Administrative Function for Managerial Activities 26. Works cooperatively with faculty in determining scheduling of courses. 27. Gives more consideration to cost factors than educational needs in preparing the department budget. 28. Involves department faculty in determining allocating of the department budget. 29. Works effectively to resolve student- instructor conflicts within the department. ' 30. Consults with faculty about filling vacancies in the department. 31 Complies with guidelines for review- ing initial grievance requests by faculty. 32. Prepares the department budget and oversees its allocation. 33. Manages the resolution of student problems arising out of scheduling conflicts, late registration, drop and add card requests, etc. 34. Fosters coordination and mutual under- standing between departments of the college. 35 Prepares and oversees the preparation of grant proposals to Federal, state, and local agencies from the depart- ment. 98.5 83.2 87.3 89.3 84.7 88.0 70.0 91.4 48.2 92.6 18.5 70.3 88.9 81.5 89.2 92.6 62.9 85.2 44.4 87.5 37.5 62.5 100.0 62.5 87.5 100.0 87.5 100.0 37.5 :— 88 TABLE lO.--Percent of Total Responses from Upper Echelon Administra- tors, Department Chairpersons, and Faculty Showing Their Perceptions of Chairpersons' Actual and Desired Behavior for 14 Identified Administrative Tasks. Actual Desired Admin. . Admin. Behavior Questlonnaire Item Behavior (AP-GP)* (HD—GD)I #2 Complies with guidelines for class size in 89.6 . . 90.6 maklng class ass1gnments. 84 9 #3 Consults with faculty in determining class 91 9 ' assignments. ' 74.6 #5 Fac1l1tates the or1entat1on of new faculty 92.2 members. 53 5 #6 Conducts department self—studies to deter— 90 1 ' mine faculty and departmental needs. ' 82 7 #8 Provides a means for open Communication be— 98 3 ' tween faculty and department chairperson. ' 84 9 #9 Allows for faculty input in department decision— 98 7 ' making concerning instructional planning. ' #15 Communicates to faculty changes in adminis- 78.9 . . 96.5 trat1ve pol1cy. #16 Encourages faculty to attend professional 72.0 meetings, seminars, and workshops to facili- 91.0 tate professional growth. 68 5 #17 Prepares and interprets reports tofaculty and 90 5 ' administrationIofdepartmental accomplishments. ' #18 Participates effectively as a member of the 83.6 divisional academic councils and college 96.5 committees. #22 Works cooperatively with faculty in develop- 68.5 . . . 92.6 1ng departmental goals and object1ves. #25 Works cooperatively with faculty and deans 73.3 in developing long and short range plans for 93.1 curriculum. 86 2 #26 Works cooperatively with faculty in deter— 97 4 ' mining the scheduling of courses. ' 80.9 #32 Prepares the department budget and oversees 93.5 its allocation *(AP-GP) = Always Performs—Generally Performs. I(HD-GD) = Highly Desired—Generally Desired. 89 perform. Table 10 will show the 14 identified adminis- trative tasks and how department faculty, department chairpersons, and upper echelon administrators perceived the Chairpersons' actual and desired behavior for each activity. The purpose of this chapter was to present the analysis of data relative to this study. The following Chapters V and VI will present the performance objectives written from the 35 administrative tasks and the conclu- sions and recommendations from the study. CHAPTER V GENERATING BEHAVIORAL STATEMENTS FROM ADMINISTRATIVE FUNCTIONS Introduction The purpose of this chapter is to translate the administrative functions generated in Chapter III into performance objectives. By definition, a performance objective will be considered a communications device used to provide a precise description of a criterion situation derived from general, nonbehavioral statements (i.e., administrative functions) of desired outcomes in occupational performance. It is reasonable to expect that the quality of the communications about the objec- tives of the department will be improved when the ele— ments of precision and observable behavior are made parts of the communication. It can also be expected that the quality of communication between and within the following groups will be improved: department faculty, department chairpersons, upper echelon administrators, advisory committees, and trustee members. Mager (1962:3) writes that "when clearly defined goals are lacking, it is impossible to evaluate a program efficiently and there is no sound basis for selecting appropriate 90 91 materials, content, or instructional methods." The same assumption can be held for rationale delineating the performance objectives for the department chairperson. Among the practical advantages to having administrative functions stated in performance terms for department chairmen are: l. A higher quality of communications within and outside the department regarding objectives and levels of activity. 2. A better understanding between department faculty, department chairpersons and upper echelon admin- istrators concerning the administrative capacity of the department chairperson. 3. Department faculty, department chairpersons, upper echelon administrators and others who might be engaged in organizational planning will have a better tool for identifying overlapping areas and gaps within the college's continuum of administrative job responsi- bilities. 4. Department chairpersons should be able to more efficiently utilize their time in carrying out job responsibilities rather than devoting time and energy to figuring out their functional responsibilities. 5. Precise performance objectives will present a more accurate picture of the department chairperson- ship by acknowledging that the evaluation of 92 administrative performance will be assessed by precise rather than general procedures. 6. Performance objectives presented in precise terms provides department faculty, department chairperson, and upper echelon administrators with an improved tool with which to develop a more understandable description of what the department chairperson will do. 7. Clear statements of performance objectives will serve to dampen sometimes justifiable criticisms that administrators (e.g., department chairpersons) do not specify their goals in clear, precise terms because such goals have not been established. 8. Department chairpersons will feel more accountable to carefully stated performance objectives than to the often nebulous responsibilities given this position. 9. It will be possible to ensure that certain minimum levels of administrative competency will be achieved throughout the college. 10. It will facilitate the leadership training program of the college in developing criteria for selec- tion of prospective department chairpersons. In this study the generating and development of a set of administrative functions (i.e., general goal statements) was the first step toward the development of 93 performance objectives. That is, these were developed to define the scope or limitations of the position as well as serve as generalized goal statements given the expectations to the department chairperson's role. The administrative functions, therefore, could be more easily written since they lacked theprecise terminology of per- formance objectives and did not specify either the con- ditions under which performance is to occur or the criteria by which it is to be measured. It is important to note that the mere writing of administrative functions will not cause a change, for the better or worse, in the quality of administrative functioning on the part of the department chairperson. However, once these administrative functions have been expressed in more precise and understandable terminology, i.e., performance objectives, we have established a basic tool with which to examine many of the existing incon- sistencies of the position of department chairperson. Methodology EEEEE» in the writing of administrative functions and the subsequent translation to performance objectives, it does not suggest that all other attempts to under- stand the chairmanship have been wrong. The duty state- ments compiled regarding department chairpersons are worthwhile and should be continued. Second, it should also be mentioned that there is no set formula for 94 developing administrative functions;theprocedure in this study was that of cross-checking duty lists and identify- ing a general goal statement(s). The adequacy was assessed by determining: Does this administrative function ade- quately identify the broad areas of skills, understandings, and attitudes that the department chairperson must have in fulfilling his responsibilities? Tpipd, in the writing of the performance objective, each administrative function will have at least one, and in most cases several, performance objectives in supporting the question of whether or not the administrative function has been achieved. That is, the administrative functions were developed and sub- stantiated by the cross—checking of duty statements derived from previous research studies from which per- formance objectives were developed. Fourth, the model for writing each performance objective contained the following factors: 1. What the department chairperson will do (performance) 2. The setting (department, college, commu- nity) in which he will perform the task (situation) 3. How well he will perform the task (cri— teria) Fifth, in addition to the above items of clarifying specificity and measurability of performance objectives, the following general criteria were considered: 95 4. Is the performance objective achievable? 5. Is it a worthwhile performance objec- tive? 6. Does the sum of all the parts of the administrative function accurately describe the behavior which you desire? 7. Does the performance objective serve to satisfy all or part of one of the admin- istrative functions? Sixth, using the above guidelines in developing the per- formance objective, a description of the situation or condition(s) under which the expected behavior is to be observed in the department setting was established. Definition of Terms for Describing Behavioral Competencies The following terms were taken from Lynam's study of community junior college academic deans and are used throughout this study in describing performance objectives (1970:87—89): Analyze-—A separation of the whole into component parts; an examination of a complex, its ele- ments, and their relations; to study or determine the nature and relationships of the parts by analysis. Decide--To arrive at a solution that ends cer- tainty or dispute, to bring a definite end. Define—-To fix the limits; determine the essen- tial qualities or precise meaning. Describe—-To represent by work, figure, model, or picture. Determine--To settle or decide by choice of alter- natives or possibilities. Detail——Extend treatment of particular items; a portion considered independently of the parts considered together. Developr—To set forth or make clear by degrees or in detail; the state of being developed. 96 Development—~The act process, or result of devel- oping; the state of being developed. Evaluate--To determine or fix the value of; to examine or judge. Implement--To carry out; to provide implements for. Interpret--To explain the meaning of; to conceive in the light of individual belief; judgment or circumstance; bring to realization by performance. Predict--To declare in advance; foretell on the basis of observation, experience, or sci- entific reason. Provide-—To take precautionary measures; to make a promise or stipulation; to supply what is needed for sustenance or support. Recognize—-To perceive to be something previously known. Trace--A sign or evidence of some past thing. Utilize--To make use of; connect to use. Description of the Performance Objectives Generated from Ehe Administrative Functions Administrative Function for Production Activities 1.00 Prepares and makes faculty assignments, complies with guidelines for class size in making class assignments, consults with faculty in determining class assignments. 1.10 Given a number of full- and part—time faculty members the department chairperson should be able to: 1.11 Analyze theprovisions of the college's master contract for faculty assignments and assign each full- and part-time faculty member to appropriate instruc- tional areas for each quarter/semester. 1.12 Determine the class size for each sec- tion consistent with the guidelines delineated in the master contract for each quarter/semester. 1.13 Predict the number of new faculty that will be needed to meet departmental instructional needs one year in advance. 97 1.14 Determine the number possibilities for new instructional personnel according to the projected departmental budget one year in advance. 1.15 Analyze the scheduling of courses and class sections according to each faculty member's instructional assign— ment for each quarter/semester. 1.16 Evaluate each faculty member's contact hours or credit hours, number of stu- dents per class, preparation and labora- tory responsibilities to determine class load each quarter or semester. 1.17 Describe areas of possible role conflict among faculty and department chair- person in making faculty teaching assign- ments each quarter or semester. 1.18 Recommend and evaluate ways of gaining faculty satisfaction in the process of instructional placement. 1.19 Develop ways of obtaining faculty input in determining course assignments each quarter/semester. 1.20 Describe several alternative methods to determine faculty load. Administrative Function for Maintenance Activities 2.00 Works cooperatively with faculty in evaluating instructors for tenure; facilitates the orientation of new faculty members; conducts department self- studies to determine faculty and departmental needs; recommends the appointment, promotion or dismissal of faculty based on merit and performance alone; provides means for open communication between faculty and department chairperson; and allows for faculty input in department decision-making con- cerning instructional planning. 2.10 Given a number of full— and part-time faculty in a department, the department chairperson will be able to: 98 Define instructional and professional responsibilities of the de artment to new full- and part-time faculty each year/quarter/semester. Define instructional and professional responsibilities of the colle e to new full- and part-time faculty each year/ quarter/semester. Describe the organization, functions, content areas and profile of the depart- ment to new full- and part—time faculty. Provide orientation activities for new full- and part-time faculty members to the department at least twice a year. Analyze and evaluate the instructional effectiveness of each faculty member. List, describe, and make available the criteria for faculty evaluation to each department instructor. Provide conference time for review of each faculty evaluation. Develop, implement and evaluate a plan in which faculty members become involved in evaluating the department and depart- ment chairperson once a year. Design a system of retrieval of informa- tion from faculty and students concern— ing department needs, instruction and curriculum. Design and implement a plan for predict— ing and evaluating department cohesive- ness for all departmental programs on a yearly basis. Develop and evaluate provisions for faculty to critically evaluate and make recommendations in review of department policies and curriculum on a yearly basis. 99 Administrative Function for Boundary: Production Support- ive Activities 3:00 Recruits, interviews, and hires full- and part-time faculty; maintains department inventories of sup-H plies and equipment; manages the preparation and approval of all department purchase requisitions; involves faculty to participate in the hiring of new faculty members; and cooperates with researchers who are attempting to advance knowledge in the field. 3.10 Given a departmental setting, the department chairperson will be able to: 3.11 Develop and evaluate criteria for hiring requirements of department instructional personnel each year. 3.12 Develop yearly guidelines for faculty- student participation in department interview and hiring procedures of new faculty members. 3.13 Encourage the department and department faculty to participate in research studies related to the field; and, department and college organizations. 3.20 Given a department budget, materials, and supplies the department chairperson will be able to: 3.21 Develop guidelines for submission of a purchase request by faculty members con- sistent with department and college policy. 3.22 Develop and evaluate guidelines for approving faculty requisition requests consistent with departmental approved priorities. 3.23 Provide quarterly cost estimations for room utilization, equipment maintenance, laboratory supplies and equipment. 3.24 List and evaluate yearly a departmental inventory of all materials and equipment funded by the department. 3.25 Administrative Function for Boundary: Institutional Sup- portive Activities 4.00 Communicates to faculty changes on administrative policy; encourages faculty to attend professional meetings, seminars and workshops to facilitate pro- fessional growth; prepares and interprets reports to faculty and administration of departmental accomplishments; and participates effectively as a member of the divisional academic councils and col- lege committees. 4.10 Given a department faculty at different levels of professional growth and development the department chairperson will be able to: 4.11 4.15 100 List and evaluate a quarterly inventory of all expendable supplies used by the department. Develop and evaluate a quarterly report to the faculty and administration of departmental accomplishments, programs and activities. Participate effectively as a member of the divisional academic councils and college committees in representing the department. Develop a plan to encourage each full- time faculty member to participate in professional growth activities outside the college. Develop and evaluate in-service workshops within the department to enhance each faculty member's instructional effec- tiveness and proficiency through profes- sional growth experiences. Develop and describe a plan whereby the attendance and participation in pro- fessional growth activities will con— tribute to the promotional status of each full-time faculty member. Evaluate the master contract's defini- tion of required activities in the areas of workshops and departmental meetings in and outside the college. lOl Administrative Function for Adaptive Activities 5.00 Initiates and reviews new developments in curricu- lum for the department, reviews trends on student characteristics within the department and college, develops long- and short-range instructional goals and objectives for the department consistent with the philosophy of the college, works cooperatively with faculty in developing departmental goals and objectives, provides for student input in developing departmental courses and programs with four-year institutions to facilitate transfer and curriculum development, and works cooperatively with faculty and deans in developing long— and short-range plans for curriculum. 5.10 Given a list of goals and objectives for the department, the department chairperson will be able to: 5.11 Determine those goals and objectives which are basically philosophical in origin to the department. 5.12 Determine those goals and objectives which are basically historical in ori- gin to the department. 5.13 Determine those goals and objectives which are basically sociological in origin to the department. 5.14 Determine those goals and objectives which are basically educational in ori— gin to the department. 5.15 Evaluate existing goals and objectives of the department stated in behavioral terms. 5.16 Write and evaluate goals and objectives not stated in behavioral terms into behavioral terms. 5.20 Given a departmental curriculum arranged in several content areas, the department chair- person will be able to: 5.21 Develop and evaluate all curriculum areas of the department as to their relevance to department goals and objectives. .30 102 Develop curriculum priorities in terms of changing patterns in four-year institutions to facilitate the transfer function. Develop curriculum priorities in terms of the changing needs of students. Develop and evaluate curriculum priori- ties in terms of changing occupational trends. Develop a plan for short—range instruc— tional objectives in the areas of cur- riculum development consistent with the goals and objectives of the department and college. Develop a plan to involve faculty, advisory committees and students in initiating and evaluating new curriculum and course proposals of the department. Develop a plan for initiating long—range objectives in the area of curriculum development consistent with the goals and objectives of the department and college. Determine the conflict in department goals and objectives and the institu- tional goals in the areas of instruc- tion, curriculum, department programs and activities. Given a student population enrolled in depart— ment courses and programs, the department chairperson will be able to: 5.31 5.32 5.33 Evaluate student achievement outcomes in regard to course goals and objectives. Develop and evaluate different alterna— tives to the grading and evaluation policies of the department assessing student achievement. Develop a plan to determine the sources of student attrition in departmental courses and programs. 103 Administrative Function for Managerial Activities 6.00 Works cooperatively with faculty in determining scheduling of courses, gives more consideration to cost factors than educational needs in preparing the department budget; involves department faculty in determining allocation of the deartment budget, prepares the department budget and oversees its allocation; consults with faculty about filling vacancies in the department; complies with guide- lines for reviewing initial grievance requests by faculty; works effectively to resolve student- instructor conflicts within the department; manages the resolution of student problems arising out of scheduling conflicts, late registration, drop-and- add card requests, etc.; fosters coordination and mutual understanding between departments of the col- lege; and prepares and oversees the preparation of grant proposals to federal, state and local agencies from the department. 6.10 Given a department budget, the department chairperson will be able to: 6.11 Determine the department budget in terms of priority items consistent with depart- ment goals and objectives. 6.12 List and categorize each budgeting item under the appropriate heading and account number. 6.13 Evaluate and approve faculty and depart- mental budget requests based on the departmental goals and objectives biannually. 6.20 Given a master contract delineating faculty rights, the department chairperson will be able to: 6.21 Evaluatetfimaprovisions in the master contract that delineate due process pro- cedures for department faculty members. 6.22 Develop and describe due process pro- cedures for the department consistent with the college policy and the master contract. 104 6.30 Given the projected enrollment for each semester or quarter, the department chair- person will be able to: 6.31 6.32 Develop a schedule for all departmental courses. ' Predict the number of students, from early enrollment data, that will be enrolled in each section, Develop or utilize an existing formula for determining class enrollment. Develop a plan to coordinate department scheduling across other disciplines within the college. Develop a plan to coordinate department programs and projects across other dis- ciplines within the college. Develop a plan for obtaining financial assistance from industry and business in the community as well as from state and federal agencies to sponsor depart- ment studies and programs. CHAPTER VI SUMMARY, SIGNIFICANT FINDINGS, CONCLUSIONS AND RECOMMENDATIONS Summary In order for the community junior college to func- tion as a total system, the subsystems or departments that comprise each institution must be described in terms of their own goals and objectives as well as the goals and Iobjectives of the institution, and the role expectations of upper echelon administrators, department chairpersons, and department faculty members must be defined. If the community junior college is to be an open system, with communication occurring internally and externally, the department must be viewed as an important component of this system. The administrative head of each department (i.e., department chairperson) must perform the administrative activities in a manner that allows for open communication in coordinating departmental and institutional activities. However, the department chairperson's role often lacks a clear definition of the expectations the chairperson must fulfill in successfully managing the department. Several dissertations (Lynam, 1970; Davies, 1970; Pierce, 1970) have been completed on the role expectations 105 106 and performance objectives of community junior college upper echelon administrators and department faculty, but little attention has been given to the question of deter-_ mining the role expectations of department chairpersons and expressing dmeexpectations as performance objectives. Therefore, the purpose of this study was as follows: A. To generate a set of administrative functions from duty statements and role expectations found in the research and literature that describe what administrative activities the department chairperson should perform in the community junior college. B. To examine the perceived validity of the gen- erated administrative functions, using a survey question- naire, by sampling upper echelon administrators, department chairpersons, and department faculty in selec— ted Michigan community junior colleges. C. To express the generated administrative functions as performance objectives that describe what the department chairperson should be able to do, the conditions under which activities are to be done and the level of performance to be attained in completing the activities (Chapter V). Generated Administrative Role Functions The following administrative activities repre- sent the Department Chairperson's Administrative Functions 107 that were generated from the review of literature for this study. Administrative Function for Production Activities 1. Prepares and makes faculty assignments. 2. Complies with guidelines for class size in making class assignments. 3. Consults with faculty in determining class assign- ments. Administrative Function for Maintenance Activities 4. Works cooperatively with faculty in evaluating instructors for tenure. 5. Facilitates the orientation of new faculty members. 6. Conducts department self-studies to determine faculty and departmental needs. 7. Recommends the appointment, promotion or dismissal of faculty based on merit and performance alone. 8. Provides a means for open communication between faculty and department chairman. 9. Allows for faculty input in department decision-making concerning instructional planning. Administrative Function for Boundary: Production Support- ive Activities 10. Recruits, interviews and hires full and part time faculty. 11. Maintains department inventories of supplies and equipment. 12. Manages the preparation and approval of all depart- ment purchase requisitions. l3. Involves faculty in the hiring of new faculty members. 14. Cooperatives with researchers who are attempting to advance knowledge in the field. 108 Administrative Function for Boundary: Institutional Supportive Activities 15. 16. 17. 18. Communicates to faculty changes in administrative policy. Encourages faculty to attend professional meetings, seminars and workshops to facilitate professional growth. Prepares and interprets reportsto faculty and admin— istration of departmental accomplishments. Participates effectively as a member of the divi- sional academic councils and college committees. Administrative Function for Adaptive Activities 19. 20. 21. 22. 23. 24. 25. Initiates and reviews new developments in curriculum for the departments. Reviews trends on student characteristics within the department and college. Develops long and short range instructional goals and objectives for the department consistent with the philosophy of the college. Works cooperatively with faculty in developing departmental goals and objectives. Provides for student input in developing departmental goals and objectives. Articulates departmental courses and programs with four—year institutions to facilitate transfer and curriculum development. Works cooperatively with faculty and deans in develop- ing long and short range plans for curriculum. Administrative Function for Managerial Activities 26. 27. 28. Works cooperatively with faculty in determining scheduling of courses. Gives more consideration to cost factors than educa- tional needs in preparing the department budget. Involves department faculty in determining allocating of the department budget. 109 29. Works effectively to resolve student-instructor conflicts within the department. 30. Consults with faculty about filling vacancies in the department. 31. Complies with guidelines for reviewing initial grievance requests by faculty. 32. Prepares the department budget and oversees its allocation. 33. Manages the resolution of student problems arising out of scheduling conflicts, late registration, drop and add card requests, etc. 34. Fosters coordination and mutual understanding between departments of the college. 35. Prepares and oversees the preparation of grant pro- posals to Federal, state, and local agencies from the department. Using a survey questionnaire approach, it was assumed that a structured questionnaire would assure uniformity from one individual to another for comparative purposes. The purpose of the questionnaire was to ask upper echelon administrators, department chairpersons, and department faculty to respond to the 35 administrative activities (grouped under the six administrative func— tions) and indicate the extent to which they perceived department chairpersons were or were not doing these tasks; i.e., the actual administrative behavior. They Were also asked to indicate the extent to which they felt department chairpersons should or should not be doing these tasks; i.e., the desired administrative behavior. The questionnaire was piloted by a group of 110 community junior college instructors and administrators after which adjustments were made prior to the mailing- of the instrument to the participating community junior colleges. A 3 x 2 design matrix with three levels of posi- tion (UEA, DC, and DF) and two levels of responses (T1 and T2) was used as the basic matrix. A total of 232 subjects participated in the study. The subjects were distributed unequally within the six cell matrix. Significant Findings The purpose of this section will be to present the significant findings of this study. Statistically Significant Findings 1 and 2’and Discussion 1. There was no significant interaction between Tests (T1p and T2)6 and Positions (UEA, DC, and DF), 82 2. There was no significant difference among UEA's, DC's and DF across Tests (T1 and T2), p < .0987. Although the subjects were grouped into three distinct positions (UEA, DC, and DF) there was no inter- action between groups in the tests for actual and desired behavior for department chairpersons. Also, as UEA's, DC's and DF responded to the 35 items describing the department chairperson's administrative role expectations, there was no significant difference in perceptions about 111 the department chairperson's role across the Tests for actual and desired behavior (T1 and T2). Therefore, Hypotheses I and II were not rejected. Statistically Significant Finding 3 and Discussion 3. There was a significant difference between Tests (T1 and T2) with p < .0001.. It was concluded there was a significant differ- ence in T1 and T2 at the .05 level across the three positions (UEA, DC, and DF). Since T1 and T2 were a measure of the actual and desired administrative behavior of the department chairperson, respectively, it was reasonable to assume that T1 and T2 would differ. Statistically Significant Findings 4 and 5 and Discussion 4. 0n the Test for Actual Behavior (T1), UEA's, DC's and DF tended to agree that department chairpersons generally perform the six administrative functions; ungrouped data 95% confidence interval = 2.0830 to 2.2148. 5. 0n the Test for Desired Behavior (T2) UEA's, DC's and DF tended to agree that the six administrative functions were highly desired activities for department chairpersons; 95% confidence interval = 1.6215 to 1.7163. It was concluded from the findings of Test (T2) that UEA's, DC's and DF tended to agree that the 35 items that made up the six administrative functions were important tasks for the department chairperson. Statistically Significant Finding 6 and Discussion 6.1 Upper echelon administrators, department chairpersons, and department faculty tended to agree that the six administrative func- tions are significant tasks for the depart- ment chairperson (UEA, p < .019; DC, p < .011; DF, p < .001). Using Pearson correlation coefficients, it was concluded that the six administrative functions were significant tasks for department chairpersons: 1. Administrative Function for Production Activities 2. Administrative Function for Maintenance Activities 3. Administrative Function for Boundary: Production Supportive Activities 4. Administrative Function for Boundary: Institutional Supportive Activities 5. Administrative Function for Adaptive Activities 6. Administrative Function for Managerial Activities The purpose of this study was to generate a set of administrative functions that would help clarify the department chairperson's role in community junior colleges. The approach was to generate administrative functions from the literature and then survey the desirability of the administrative tasks among depart- ment faculty, department chairpersons and upper echelon administrators using a questionnaire. The outcomes of the analysis of data indicated that the 113 administrative functions generated in this study were con- sidered by the study's participants to be highly desired activities for the department chairperson. A second conclusion was that department faculty and upper echelon administrators perceived the depart- ment chairperson as generally performing the administra- tive tasks outlined in this study. The findings of this study also indicated that the procedure used in generating and determining the department chairperson's administrative functions can serve as a useful process for future investigations in determining role expectations in social organizations. The following administrative functions were identified as being most significant for department faculty, department chairpersons and upper echelon administrators: Administrative Function for Production Activi- ties--Prepares and makes faculty assignments, complies with guidelines for class size in making class assign- ments, consults with faculty in determining class assignments. Administrative Function for Maintenance Activi- ties--Works cooperatively with faculty in evaluating instructors for tenure. Facilitates the orientation of new faculty members; conducts department self-studies to determine faculty and departmental needs; recommends the 114 appointment, promotion, or dismissal of faculty based on merit and performance alone; provides means for open communication between faculty and department decision- making concerning instructional planning. Administrative Function for Boundary: Institu- tional Supportive Activities--Communicates to faculty changes in administrative policy; encourages faculty to attend professional meetings, seminars and workshops to facilitate professional growth; prepares and interprets reports to faculty and administration of departmental accomplishments; and participates effectively as a mem- ber of the divisional academic councils and college committees. The faculty's perceptions of the department chair— person's Administrative Function for Productive Activities indicated a desire to be involved in the decision-making process concerning class assignments and the scheduling of classes. The inclusion of faculty in planning class assignments and scheduling as well as having input to the courses they would like to teach can be a cooperative approach to enhance teacher satisfaction. Another con- sideration would be that as faculty becomes more involved in planning, the level of satisfaction attained should increase faculty output in the teaching function. In reviewing the Administrative Function for Maintenance Activities, the findings indicated a need for A 115 faCulty input in the areas of instructional planning and evaluation of faculty for tenure with the chairperson. Faculty in this study also indicated a need for depart- mental self—studies to be conducted to identify depart- mental needs. For the Administrative Function for Boundary: Institutional Supportive Activities, the participants indicated a need for effective communication between department chairpersons and faculty on changes in administrative policy. One aspect of this study was to discuss the importance of open communication within the department and institution in successfully managing the department. It should be pointed out that as communica- tion occurs between faculty and chairperson, the depart- ment as a system becomes more functional in carrying out its goals and objectives. Another finding identified with this administrative function was that faculty felt more input should be made by chairpersons in encouraging faculty to attend professional conferences, seminars, and workshops. A final consideration was for the chairperson to work with academic councils to facilitate course development, planning and coordination between departments. An item analysis of the 35 administrative tasks further indicated the importance of faculty input in decision-making and open communication within the depart- ment and college. The following items were identified to 116 Highly Desired to Generally Desired tasks for the depart- ment chairpersons as perceived by department faculty, ‘ department chairpersons, and upper echelon administrators: ‘ --Complies with guidelines for class size in ‘ making class assignments. \ --Consults with faculty in determining class assignments. -—Facilitates the orientation of new faculty members. -—Conducts department self-studies to deter- mine faculty and departmental needs. --Provides a means for open communication between faculty and department chairperson. -—Allows for faculty input in department decision-making concerning instructional planning. --Communicates to faculty changes in adminis- trative policy. --Encourages faculty to attend professional meetings, seminars, and workshops to facilitate professional growth. -—Prepares and interprets reports to faculty and administration of departmental accom— plishments. --Participates effectively as a member of the divisional academic councils and col- lege committees. --Works cooperatively with faculty in devel- oping departmental goals and objectives. --Works cooperatively with faculty and deans in developing long and short range plans for curriculum. --Works cooperatively with faculty in deter- mining the scheduling of courses. -—Prepares the department budget and oversees its allocation. 117 §2 5 Personal Observations Albert Smith's (1970) study describing the depart- ment chairperson's role involved persons with the title of division/department head, director, representative and department chairman. In Smith's study there was no agreement among department chairpersons, department fac- ulty, and upper echelon administrators on the department chairperson's role. The participants in this study were from community junior colleges where collective bargain- ing played an important role in defining responsibilities. The agreement among department faculty department chair- person, and upper echelon administrators on the chair- person's role in this study could be attributed to the fact that faculty-administrative role expectations have been described generally in the master contract. From participant comments about the question- naire, there was a tendency to regard the study as an evaluation of the department chairperson. The responses indicated that the procedure usediJIthis study of role expectations can serve as a means to measure faculty attitudes about the chairperson and department manage— ment. The findings in this study also indicated that the participating department faculty perceived their department chairpersons as performing the administrative functions and that the tasks outlined in this study were highly desirable activities. 118 .Another consideration was in the area of leader- ship. A measure of the department chairperson's effec- tiveness can be determined by assessing the upper echelon administrators', department faculty and department chair- persons' perceptions of the chairperson's administrative behavior in performing departmental tasks. In view of the responses from the participants in this study, per- ceptions of the chairperson's actual administrative behavior was indicated as being desirable behavior. In agreement with Smith's (1970) study of depart- ment chairpersons, upper echelon administrators tended to regard the department chairperson's administrative behav- ior more favorably than did department faculty. For example, the mean scores for the department chairperson‘s actual administrative performance were higher for those departments that evaluated their department chairpersons than those who did not evaluate their chairpersons. This suggests that in order for evaluation to occur, there must be some agreement on activities to be evaluated by the chairperson, faculty and dean. Another point was that department chairpersons in permanent positions had higher mean scores for actual administrative performance than department chairpersons who served on a rotational baSis. However, in terms of the listed desired administrative tasks for the chairperson in this study, the level of perception of upper echelon administrators, department 119 chairpersons and department faculty for the chairperson's desired administrative tasks indicated the tasks as being highly desirable. The instrument used in this study was developed to determine the administrative functions of the chair- person as perceived by department faculty, department chairpersons, and upper echelon administrators. In the administrative functions described in this study, depart- ment faculty were included in the decision—making process of the department. The findings suggest that department faculty should be involved in the decision-making of the department to facilitate attainment of departmental goals. Moreover, as department faculty perceived them- selves as being actively involved in the department's decision-making process, there was a greater tendency toward agreement, on the part of department faculty, with department chairpersons and upper echelon administrators on the department chairperson's administrative functions. In conclusion, the findings presented in this study of the department chairperson's administrative role are as follows: 1. Department faculty, department chairpersons and upper echelon administrators perceived chairpersons as performing the six administrative functions generated in this study. 120 2. Department faculty, department chairpersons and upper echelon administrators perceived the adminis- trative functions as being highly desirable tasks for the chairperson to perform. 3. Department faculty perceived themselves as working cooperatively with chairpersons in accomplishing departmental goals; particularly in the areas of faculty evaluation, instructional planning, and course scheduling. 4. Department chairpersons should maintain a climate of open communication within the department as a means of managing conflict arising out of administrative policy changes and day-to-day operations. 5. Department chairpersons should conduct depart- mental self—studies to assess needs or problems as they develop during the operational year. The findings of this study indicate that depart- ment faculty, department chairpersons, and upper echelon administrators perceive department chairpersons as having a set of administrative activities to perform in the com- munity junior college. The implications of these find- ings on future studies concerning department chairpersons suggests that researchers examine the following: 1. Using a set of administrative activities, determine if department faculty, department chairpersons and upper echelon administrators perceive any difference in the administrative performance of department 121 chairpersons who serve in permanent positions as opposed to those department chairpersons who serve on a rota- tional basis. 2. Using a set of administrative activities, determine if department faculty, department chairpersons and upper echelon administrators perceive any difference in administrative performance of department chairpersons who are evaluated by their faculty as opposed to those department chairpersons who are not evaluated by their faculty. 3. Determine the management and leadership styles of effective department chairpersons as perceived by department faculty, department chairpersons, and upper echelon administrators to develop criteria that will assist community junior college administrators in the selection and training process of prospective department chairpersons. Recommendations The following recommendations, based on the results and conclusions of this study, are offered to com- munity junior college upper echelon administrators, board members, department chairpersons, and faculty. It is the intent of the investigator that these recommendations will be useful in clarifying the department chairperson's role in the community junior college. 122 It is recommended: 1. That each community junior college continue to carry out periodic institutional studies with upper echelon administrators, department chairpersons, and department faculty to determine the department chairper- son's administrative role. 2. That the department chairperson's administra- tive role be expressed in terms of performance objectives to serve as guidelines for the evaluation of department chairpersons. 3. That community junior colleges develop admin- istrative functions and performance objectives to serve as criteria in aiding the recruitment of prospective department chairpersons. 4. That community junior colleges develop admin- istrative functions and performance objectives to serve as criteria in evaluating department chairpersons for promotion and salary determination. 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"Responsibilities, Activities, and Attitudes of Selected Southern California Community College Department/Division Chairmen." Ph.D. dissertation, University of California- Los Angeles, 1972. Redstone, Elizabeth. "A Study of the Relationships Between Self-Perceived Involvement in Determin- ing College Policies and Self—Reported Support of Those Policies Among Faculty in Multi- University Community College Districts." Pub— lished Ph.D. dissertation, Michigan State W ' University, 1973. Richardson, Richard; Blocker, Clyde E.; and Bender, Louis. Governance for the Two—Year College. Englewood Cliffs, N.J.: Prentice-Hall, Inc., 1972. Roueche, John, and Sims, David. "Open-Door College or Open-Door Curriculums?" Junior College Journal 38 (February 1968): 18. Rudolph, Frederick. The American College and University. New York: Random House, 19621 Sargent, Stansfeld. "Concepts of Role and Ego in Con- temporary Psychology." Social Psychology at the Crossroads. Edited by John H. 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New York: McGraw-Hill, Inc., 1969. Thornton, James. The Community—Junior College. New York: John Wiley and Sons, 1972. Ulick, Robert. Philosophies of Education. New York: American Book Co., 1961. Woodburne, Lloyd S. Principles of Colle e and University Administration. Palo Alto, Cali .: Stanford University Press, 1958. APPENDICES 131 APPENDIX A QUESTIONNAIRE 132 133 DATE l/l4/76 CODE NUMBER INTRODUCTION This is a survey to study the administrative role expecta- tions of community-junior college department chairpersons in Michigan. The purpose of this study is first, to determine the administrative role expectations incumbent to the position of department chairperson and second, to translate the administrative role expectations into behavioral objectives related to job performance. Your responses will be kept strictly confidential and the questionnaire data will be available only to the investigator. In no way will any participant, department or college be specifically identified in this study. The questionnaire, which has been pilot tested, is normally completed in 15 minutes. GENERAL DIRECTIONS 1. Please answer all questions. 2. Write in explanations if you feel this will help clarify your meaning. 3. In order to insure unbiased results, please complete the questionnaire before discussing its contents with anyone. 4. Please return your questionnaire by mail in the enclosed, post-paid envelope to: Clyde D. Carnegie l6l6 West Michigan Avenue Lansing, Michigan Your interest and cooperation in this study will be greatly appreciated. 134 PART I UPPER ECHELON ADMINISTRATOR The purpose of this section is to determine the administrative role expectations of department chairpersons in Liberal Arts Colleges/ Divisions. You will be asked to respond to two categories of answers: (1) actual administrative behavior--what you believe your department chairpersons are doing or are not doing, and (2) desired administrative behavior--what you perceive should be expected of your department chairpersons in terms of performance. DIRECTIONS: To the lgj; side of each item circle the number corresponding to your perception of your department Chairpersons' actual administra- tive behavior; i.e., the extent to which you feel your department chairpersons are or are not actually performing this activity. To the 319g; side of each item circle the number corresponding to what you believe your department chairpersons should be doing: i.e., the extent to which you feel your department chairpersons should be doing this activity. 135 PART I DEPARTMENT CHAIRPERSON The purpose of this section is to determine the administrative role expectations of the department chairperson in community-junior colleges. You will be asked to respond on two categories of answers: (l) actual administrative behavior--the extent to which you feel you actually perform this activity as department chairperson, and (2) desired administrative behavior--what you perceive you should be doing as department chairperson in terms of performance. DIRECTIONS: To the lgjt_side of each item circle the number corresponding to your perception of your actual administrative behavior: i.e., the extent to which you feel you actually perform this activity. To the [jgflg side of each item circle the number corresponding to what you believe you should be doing: i.e., the extent to which you feel you should be doing this activity. 5' I.- .-|. l. "'11“ . . e:-.._=!"--.I= . ' ., WEI-Vania: all“ Wilma“ a:- P.‘ -':1 '.l .-_*..' 55.3 "m . ._ ‘r v- .: _-.----_ . - 1. .|.. '— .- -. I 136 PART I DEPARTMENT FACULTY The purpose of this section is to determine the administrative role expectations of the department chairperson in community-junior colleges. You will be asked to respond on two categories of answers: (1) actual administrative behavior--what you believe your department chairperson is doigg or is not doing, and (2) desired administrative behavior--what you perceive should be expected of your department chairperson in terms of performance. DIRECTIONS: To the 12:; side of each item circle the number corresponding to your perception of your department chairperson's actual administra- tive behavior: i.e., the extent to which you feel your department chairperson is or is not actually performing this activity. To the Eight_side of each item circle the number corresponding to what you believe your department chairperson should be doing: i.e., the extent to which you feel your department chairperson should be doing this activity. W E SE a“ not: Etazg eazgo '- >s '0— e2£°a .— an WOOL-— aa°ca 3 c >, z > I-IIIUMU ((5:32 I 2 3 4 5 l. l 2 3 4 5 2. l 2 3 4 5 3. l 2 3 4 S 4 1 2 3 4 5 5 1 2 3 4 5 5. 1 2 3 4 5 7. 1 2 3 4 5 8 1 2 3 4 5 9 1 2 3 4 5 10 1 2 3 4 5 ll 1 2 3 4 5 12 l 2 3 4 5 13 l 2 3 4 5 l4 1 2 3 4 5 l5 1 2 3 4 5 l6 1 2 3 4 5 l7 1 2 3 4 5 l8 1 2 3 4 5 l9 _1 —a H N N N w OJ (4) b J?- 45 b 0" U" 9 R '3 H N La 4:. 0'1 g 1 2 3 4 5 25 l 2 3 4 5 26 l 2 3 4 5 27 1 2 3 4 5 28 l 2 3 4 5 29 1 2 3 4 5 30 l 2 3 4 5 31 l 2 3 4 5 32 1 2 3 4 5 33 1 2 3 4 5 34 1 2 3 4 5 35 137 QUESTIONNAIRE ITEMS Prepares and makes faculty assignments. Complies with guidelines for class size in making class assignments. Consults with faculty in detennin ing class assign mt Works cooperatively with faculty in evaluating instructors for tenure. Facilitates the orientation of new faculty members. 1 Conducts department self-studies to determine faculty and depart- l mentaln eed Reconmendse the appointment, promotion or dismissal of faculty 1 based on merit and performance alone Provides a means for open communication between faculty and de- l partment chairman Allows for faculty inputn in department decision-making concern- l mg ing instructional plan Recruits, interviews andn hires full and part time faculty. Maintains department inventories of supplies and equim mnt. Manages the preparation and approval of all department purchase requisitions. Involves faculty in the hiring of new faculty member Cooperates with researchers who are attempting to advance know- ledge in the field. Communicates to faculty changes on administrative polic cy. Encourages faculty to attend professional meetings, seminars and 1 workshops to facilitate professional growt Prepares and interprets reports to faculty and administration of l depar rtmental accomplishments Participates effectively as a member of the divisional academic l countils and college committees Initiates and reviews new developments in curriculum for the de- l partments. Reviews trends on student characteristics within the department and co olle ege Develops long and short range instructional goals and objectives for the department consistent with the philosophy of the college. Horks cooperatively with faculty in developing departmental goals and object iv Provides for student input in developing departmental goals and 1 object Articulates departmental courses and programs with four-year l institutions to facilitate transfer and curriculum development. Works cooperatively with faculty and deans in developing long and 1 short range plans for curriculum Horks cooperatively with faculty in determining scheduling of 1 courses Gives more consideration to cost factors than educational needs in preparing the department bu de U96 Involves department faculty in determining allocating of the depart- ment bud et. Works effectively to resolve student- instructor conflicts within 1 the department Consults with faculty about filling vacancies in the department. Complies with guidelines for reviewing initial grievance requests by faculty Prepares the department budget and oversees its allocation Manages the resolution of student problems arising out of schedul- ing conflicts, late registration, drop and add card requests, etc. Fosters coordination and mutual understanding of the college. Prepares and oversees the preparation of grant proposals to Federal. DESIRED BEHAVIOR aaauHmMymflnd NN N N N N N N N N N N N N N NN NN NNN N N N NN --Generally0esired u u a: cam uuuw May orHayNotBeDesired _._._. . g ‘4. a,“ g 3, g a a :- a a a :- b b :5 #:- a-b hit-b :- a- a an:- ##JN-Usuallylotnesired _n_a _a .4 u“ U u U W U I.» W U u N U U U WU U0) Low!» 1 l I 2 3 5 l 2 3 5 between departments 1 2 3 5 l 2 3 5 state, and local agencies from the department W ..Wa—uln— .. .... ..i? :u:. .a. 1 “ha .du' .3. I... an. ... .... 138 PART II: (UPPER ECHELON ADMINISTRATOR) 1. Please indicate your present, full title: 2. Number of years in present position: (years. 3. Please indicate how the department chairperson in your Liberal Arts College/Division is selected (select only one): a. Appointed by central administration only [3 b. Appointed by central administration and approved by department faculty [3 c. Selection based upon equal participation of the department faculty and central administration C] d. The department makes selection with the approval of central administration [3 e. The department faculty makes selection independent of central administration [3 4. Please indicate how long department chairpersons serve in your Liberal Arts College/Division (select only one): a. Rotational among department members for a number of years: wyears b. Permanent position E] Comments: Ir _ NE." .1... ...: {‘11 I .' .. ' flit ”a? .dnaam-a - ...—..'——-- -.-- --.. Conments: 139 PART II: (DEPARTMENT CHAIRPERSON) Please indicate the name of your department Number of years as department chairperson in present department years. Number of full time faculty members (excluding yourself) in your department Number of years administrative experience in other community- junior colleges: Please indicate if your college is unionized or non-unionized: C] Unionized/Organized C] Non-unionized If unionized, please indicate your position: Part of the faculty bargaining unit [3 Part of the administrative bargaining unit [3 Please indicate how the chairmanship is served in your department (select only one) a. Rotational among department members for a number of years: years b. Permanent position [3 Do faculty in your department participate, at any time, in the formal evaluation of you as department chairperson? Yes E] No [3 140 PART II: (FACULTY) Please indicate the name of your department Circle degree last earned: BA BS MA MS Ed.Sp. Ed.D. Ph.D. Other Number of years teaching experience in community-junior college: Years part time Years full time Please indicate whether your college is unionized or non-unionized. E] Unionized/Organized E] Non-unionized Comments: APPENDIX B EXAMPLES OF CORRESPONDENCE 141 APPENDIX B EXAMPLES OF CORRESPONDENCE Letter of Inquiry and Endorsement To College Presidents (Date) Dear President: This is a letter of inquiry to solicit your college's participation in a doctoral research study involving department faculty, department chairpersons, and upper echelon administrators. The purpose of my study is as follows: To generate administrative functions from position descriptions and role expectations found in the research and literature describing administrative activities department chairpersons should perform. To examine the validity of these administrative functions using a survey questionnaire by sampling department faculty, department chairpersons and upper echelon administrators in selected Michigan community junior colleges. To express the administrative functions in specific performance objectives describing what the depart- ment chairman should be able to do, the conditions under which he should be able to do it, and the level of performance he should be able to attain in com- pleting these activities. The questionnaire data will be kept strictly confidential and in no way will any participant, department, or college be specifically identified in this study. Each partici- pant will be provided with a post-paid envelope for returning the questionnaire. The questionnaire, which has been pilot tested, is normally completed in 15 min- utes and requires the respondent only to circle the response selected for each item. 142 143 I am planning to contact each president by phone within a week. The purpose of this personal contact is to pro- vide additional information concerning the study, and to determine whether or not your institution will be able to participate. Your consideration and support of this study will be greatly appreciated. Sincerely, Clyde D. Carnegie Doctoral Candidate Administration and Higher Education Michigan State University 144 (Date) Dear President: As of our telephone conversation December 22nd concern- ing my inquiry as to whether or not your college would be able to participate in my study of department chair— men, I would like to express my appreciation for your college‘s acceptance to participate in this study. Enclosed are the packets containing the questionnaires with post-paid envelopes for the participating depart- ment faculty, department chairmen, and dean in your liberal arts college or division. I am planning to contact all participating community junior colleges by phone within two weeks to see if additional questionnaires are needed. Again, I would like to express my sincere appreciation for your assistance in this study. Respectfully, Clyde Carnegie Doctoral Candidate Michigan State University Administration and Higher Education Enclosures 145 President Follow-Up Letter (Date) Dear President: The purpose of this letter is to ask for your continued assistance in encouraging your department chairpersons and faculty to complete and return the questionnaire regarding the administrative functions of community junior college department chairpersons. To date I have received 21 completed questionnaires from.your department faculty and 2 department Chairpersons' questionnaires from the follow- ing departments: English Math-Science In order to achieve the needed responses from your depart- ment chairpersons and faculty for the research report, please remind your department chairpersons and faculty to submit their completed questionnaires at their earliest convenience. I am planning to contact all participating community junior colleges by phone next week to inquire if any addi- tional questionnaires are needed by department chairper- sons and faculty. Enclosed with this letter are addi- tional questinnaires, post-paid envelopes and a letter asking for their c00peration in this study. At this juncture in the study, I would like to express my thanksiinrthe support and assistance you have extended me during this study. Upon completion of the study, I shall notify you of the significant findings and will forward an abstract to your college library. Again, thank you for your cooperation. Sincerely, Clyde Carnegie Enclosures I. A ...._. .4 ~1ass1f] 'i‘fi'iI-‘I‘L . arsenals“. . - _ . '- '15;¢'141§~ . '. '.-.'i 34.1}, - ' 13$ 146 Department Chairperson and Faculty Follow-Up Letter March 15, 19 76 Dear Participant: This is a brief note to ask your assistance in completing and returning the survey questionnaire concerning the administrative functions of department chairpersons in community junior colleges. In order to validate depart- ment responses, it is necessary that a maximum number of responses be received from each participating department. The importance of this information to your institution .depends heavily on the participation of your department chairpersons and department faculty to ensure a good representation of your college's responses. A post-paid envelope with the proper address was provided with the questionnaire. If you have misplaced the enve- lope or questionnaire, please request another one from your department secretary. I would like to express my appreciation for your interest in this study and I am sure that your department's reéponses will provide significant input into describing the administrative role of the community junior college department chairperson. Sincerely, Clyde D. Carnegie Doctoral Candidate Michigan State University ‘1 APPENDIX C DATA 147 148 mem.N on ommH.~ oaam.N on omaH.N HqN¢.N on woom.H H¢¢©.N on moom.H a mmHm.N ou omam.~ owmm.~ on Nqu.~ woaa.m on mHmo.N NHHN.m on mmon.~ ma mnea.H ou oaow.a onm.H on mmow.H momm.H on Nme.H woww.~ on Nwam.H ¢< NomH.~ on momo.~ HmaH.N on memo.N omeN.N on HowH.H mmem.~ on meek.fi ma moeH.N on Homm.H NmmH.N on Noom.H somH.N on Nomw.H mmmm.~ on whom.H Na momm.H on omNo.H ackw.H on Nomo.H mmko.H on HmHN.H mHmN.N on HwHN.H H< moan emanoowap no on «ma -MWMM locum o>HumHuchHaw< .H0H>m£om Hmnuo< mo monomndm me Go chHu .mCOmHmmHHmnu ucoauummma How monoom Gmoz Hm>HmucH ooGoUHmsoo 149 amma.H ou mmww.H mmaa.H on Hmwm.H meo.N on mwoo.H MNQH.N on NH®N.H on ooMH.H ou Beam.H NmNH.H on amHm.H mmoo.N on Noam.H Hooa.H on mamm.H mm mmoa.H on mmem.H NoH¢.H on mamm.a 0Nm0.H on Hoow.H somm.H on o¢¢o.a an Namw.H on NNOH.H mamm.H on ammo.H maoo.~ on mmw0.H HosH.N on mmmq.H ma «Hmm.H ou me¢.H momm.H on wNHq.H «Hoo.a on Nmam.H quo.H on mmaH.H Na mHmo.H on HHm¢.H NRN©.H on Nmka.m Hwom.H on mHHH.H mooo.a on HMHm. Ha «can eamsouwcp an on «m: -MWMM .H0H>m£om onHmoQ mo memomndm NHm so maOHuondh m>HumHumHflHam< .mGOmHmmHHmno ufimfiuummon mow mouoom new: Hm>uoucH ouComecoo 150 a mmmao mszmHz o mmmqo oH3<> ako.~ zazuxqz coo.“ :aszHz are.“ mozam mos. mozanmas one. sue chm awn.“ zqmz «a unmaumq> o mmmao oszmHz a mumqo Onsas oo°.~ zaszaz OHH.3 szHzH: ems. muzam awn. moquma> can. see new ohm.“ 24m: choc womaHm<> a mmmqo oszmHz a mmmao oH3q> cm~.n razuxaz omo.H xsszHz coo.“ wozam Nan. muzqaeq> mom. sue cum mom.~ 2am: «ho» wqqum<> 24mm wqmumsm .mQOHuocsm o>HumnumHaHEm< me m_msomuomHHmno unmauummmo mo wnOHummonm .muoumuuchHEU< conflom woman mam .%uHDomm “Cofiuhmaoa ..wfiOmHoaHHmso “Cofiuummom How monoum GOHuMH>oQ pnmpcwum mam .ooamHum> .owcmm .Gmoz ‘i s T ...l a . .l .l . u. . I.. I a. . 151 a wwm chm.” zatuxqt coon zDszHz 0H~.H Mozam was. moz moo. >wo Ohm Hoo.m zamz ma w4m a mquo quva2 e mum ocman zazuxqt amNoH xDszHz omN.N m92 mom. >mo Chm oeHom 24w: :4 NAQqHM<> o mmm ca:.n rasz omw. >uo Ohm mmm.N 2cm: ma m4m4HM<> c mmmqo mZHmmHz c mwm com.» rnsz NNQ. >mo chm o:~.~ zawz ~< w4m¢Hm¢> 152 mmmqo mszmHz aooow tszxqz raszHz «NH. woz >wo Ohm a mwmqo wszmHt .H 3 .H : Hz “mm. uuzamumx mwm. sum cwm a mwm «m:- >wo ohm a mwmqo wZHmmHz aa¢.~ zosz o~:. >mo Chm «w . 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