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Collection: Electronic Theses & Dissertations
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Thesis Advisor: Huddleston, Patricia T.
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Subject: Customer relations
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Theses
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English
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In Copyright
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Subject
Consumer satisfaction
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Customer services
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Electronic commerce
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Teleshopping
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The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
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