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Material Type: Theses
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Program of Study: Community, Agriculture, Recreation, and Resource Studies
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Subject: Customer relations
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Electronic Theses & Dissertations
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English
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Subject
Consumer satisfaction
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Customer loyalty
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Hospitality industry
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Tourism
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Tourism--Government policy
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Tourism--Government policy--U.S. states
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The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry
Kim, Mi-ran
Text (2010)
Part of
Electronic Theses & Dissertations
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