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Multichannel service offerings : determinants and consequences of fulfillment and returns experiences

Multichannel service offerings : determinants and consequences of fulfillment and returns experiences

Jones, Angela L.

Text (2017)

Part of Electronic Theses & Dissertations

The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context

The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context

Vajrapana, Paphajree

Text (2019)

Part of Electronic Theses & Dissertations