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Subject: Consumer satisfaction
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Electronic Theses & Dissertations
7
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Theses
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English
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Visitors to Guam : modeling satisfaction, quality and intentions
Alampay, Ramon Benedicto A.
Text (2003)
Part of
Electronic Theses & Dissertations
Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments
Cha, JaeMin
Text (2005)
Part of
Electronic Theses & Dissertations
The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
Part of
Electronic Theses & Dissertations
The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry
Kim, Mi-ran
Text (2010)
Part of
Electronic Theses & Dissertations
Service agility : a crucial component of service strategy
Miller, Joseph C.
Text (2010)
Part of
Electronic Theses & Dissertations
Parallel processing of satisfaction formation : an empirical analysis of competitive alternatives
Mackoy, Robert D.
Text (1994)
Part of
Electronic Theses & Dissertations
Multichannel service offerings : determinants and consequences of fulfillment and returns experiences
Jones, Angela L.
Text (2017)
Part of
Electronic Theses & Dissertations
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