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Electronic Theses & Dissertations
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Customer services--Evaluation
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An interactionist approach to assessing personality in work contexts : construct validation of a predictor of customer service performance
Ployhart, Robert E.
Text (1999)
Part of
Electronic Theses & Dissertations
A few feet to failure : two essays on enhancing the service experience through customer contact employee performance
White, Ryan C.
Text (2011)
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Electronic Theses & Dissertations
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