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Electronic Theses & Dissertations
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Theses
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English
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Consumer satisfaction
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Customer services--Psychological aspects
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Evaluation
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Food industry and trade
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Food service employees
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Management--Research
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Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments
Cha, JaeMin
Text (2005)
Part of
Electronic Theses & Dissertations
The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
Part of
Electronic Theses & Dissertations
The investigation of personality states and situational characteristics in customer service jobs
Huang, Lei
Text (2009)
Part of
Electronic Theses & Dissertations
The effects of accountability systems on motivation to rate accurately
Orfgen, Tierney Ann
Text (2008)
Part of
Electronic Theses & Dissertations
A few feet to failure : two essays on enhancing the service experience through customer contact employee performance
White, Ryan C.
Text (2011)
Part of
Electronic Theses & Dissertations
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