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Electronic Theses & Dissertations
12
G. Robert Vincent Voice Library Collection
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Brand choice
1
Business logistics
3
Businesswomen
1
Campaign debates
1
Consumer complaints
1
Consumer satisfaction
3
Consumers--Research
1
Customer loyalty
1
Customer relations
3
Customer services--Evaluation
1
Customer services--Psychological aspects
1
Customer services--Quality control
1
Electronic commerce
1
Evaluation
1
Families
1
Food industry and trade
1
Food service employees
1
Friendship
1
Gift shops
1
Groceries
1
Inventories, Retail
1
Management--Research
1
Marketing
2
Marketing--Management
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Metal trade
1
Michigan
1
Michigan--Lansing
2
Middle West
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Nelson, George, 1908-1986
2
Personality and occupation
1
Presidents--Election
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Price, Betty
1
Price, Betty, 1913-2013
2
Psychology, Industrial
1
Purchasing
1
Relationship marketing
1
Research
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Responsibility
1
Silbergleit, Nina
1
Specialty stores
1
Supervision
1
Teleshopping
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United States
1
Value analysis (Cost control)
1
Wharton Center for Performing Arts
1
Wholesale trade
1
Women merchants
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Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments
Cha, JaeMin
Text (2005)
Part of
Electronic Theses & Dissertations
An investigation of wholesale buyer reaction to manufacturer customer service failures in the grocery channel
Bennion, Marcus Lyndsay
Text (1980)
Part of
Electronic Theses & Dissertations
Physical distribution patterns in the Metals Service Center industry
Lynagh, Peter M.
Text (1970)
Part of
Electronic Theses & Dissertations
The effects of accountability systems on motivation to rate accurately
Orfgen, Tierney Ann
Text (2008)
Part of
Electronic Theses & Dissertations
Variations in consumer postpurchase responses : the effects of satisfaction level and complaining behavior
Halstead, Diane Marie
Text (1990)
Part of
Electronic Theses & Dissertations
Strategic dimensions of integrated services providers
Wardlow, Daniel L.
Text (1992)
Part of
Electronic Theses & Dissertations
Local market presence : a preliminary investigation
Cooper, Ann Reneé Crooks
Text (1995)
Part of
Electronic Theses & Dissertations
The investigation of personality states and situational characteristics in customer service jobs
Huang, Lei
Text (2009)
Part of
Electronic Theses & Dissertations
Customer-firm relationships : working two sides of the story
Randhawa, Praneet
Text (2014)
Part of
Electronic Theses & Dissertations
A few feet to failure : two essays on enhancing the service experience through customer contact employee performance
White, Ryan C.
Text (2011)
Part of
Electronic Theses & Dissertations
Integrating customer service and marketing strategies in a channel of distribution : an empirical study
Sterling, Jay U.
Text (1985)
Part of
Electronic Theses & Dissertations
The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
Part of
Electronic Theses & Dissertations
Retailing legend Betty Price talks about Liebermann's, the high-end luggage and gift store operated by her family in Lansing, Michigan
Price, Betty, 1913-2013
Sound (2011)
Part of
G. Robert Vincent Voice Library Collection
Nina Silbergleit reminisces about her more than thirty year career in The Wharton Center for Performing Arts at Michigan State University
Silbergleit, Nina
Sound (2013)
Part of
G. Robert Vincent Voice Library Collection
Retailing legend Betty Price talks about her Liebermann's gift store in downtown Lansing, MI, customer services, and collaboration with designer George Nelson
Price, Betty, 1913-2013
Sound (2011)
Part of
G. Robert Vincent Voice Library Collection
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