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Electronic Theses & Dissertations
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Theses
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English
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Consumer behavior
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Consumer satisfaction
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Customer relations
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Customer services
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Electronic commerce
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Online social networks
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The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
Part of
Electronic Theses & Dissertations
Testing a theoretical model to examine the relationships among e-social shopping motivation, perception, and behavioral intention
Yun, Zee-Sun
Text (2011)
Part of
Electronic Theses & Dissertations
Multichannel service offerings : determinants and consequences of fulfillment and returns experiences
Jones, Angela L.
Text (2017)
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Electronic Theses & Dissertations
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