I Cover: Country Club of Darien n this Issue MetGCSA Welcomes Mike M cCall as the New Exectuve D irector.............................................................................................. 2 Departments U pcom ing E ven ts...............................................................................................5 National News .....................................................................................................6 National Scorecard............................................................................................7 Chapter N ew s....................................................................................................... 8 Spotlights............................................................................................................. 10 lE R IA L S Communication: A Life Skill Worth Learning MICHIGAN STATE UNIVERSITY LIBRARIES Communication ; The act or process of using words, sounds, signs, or behaviors to exchange information or express feelings to someone else. Seems simple enough, doesn’t it? And it is amazing what can happen when the most basic forms of communication are clearly expressed and are properly received by the person you are sharing information with. Take for instance, this issue of Tee to Green. Pandora, Terrie, and the entire Communi­ cations Committee work extremely hard to produce this publication. They acquire and disseminate information to the membership in a timely manner in both the printed and digital form. Current and timely arti­ cles, updated website content, and advertis­ ing from our affiliate members are com­ municated to our membership, allowing them to make better and more informed decisions at their clubs or businesses. Though turf schools rarely emphasize the importance of effective communication, much less the intricacies of communicating with staff, colleagues, and green committee members, skilled communication is central to our jobs as golf course managers. Think, for a moment, what happens when there is a breakdown in communication, and thoughts, feelings, or ideas don’t reach their intended target? I probably don’t have to tell you, things don’t go very well. Picture, for instance, deciding to aerify greens one day without alerting your membership or management team. Or what would happen if your club scheduled an outing without informing you and you were out applying a critical fairway spray. This failure to communicate would not only cause significant inconvenience, but also great embarrassment to all parties involved, and to think, these situations could easily be avoided if properly communicated. Perhaps one of the biggest mistakes we make during the communication process is making assumptions. As the great play­ wright, George Bernard Shaw, once said, “The single biggest problem in communica­ tion is the illusion that it has taken place.” Glen Dube, CGCS MetGCSA President Whether it’s communication with a crew member, an assistant superintendent, or with club members, making assumptions only leads to problems and inefficiencies within your organization. I learned from someone much smarter and wiser than me to resist the urge to assume that something will be done or communicated. If you take for granted, for instance, that in your absence a staff member will know to watch for wilt or communicate a rain delay to the pro shop, invariably, the opposite of what you expect will happen, and you’ll have a potential problem on your hands. As golf course managers, it’s imperative we be proactive and inform those around us of all that is relevant both on and off the course. Clear and thorough communication is a top priority for the MetGCSA board and paramount for the smooth operation of our association. And it’s a top priority for me too—on both a professional and personal level. As my job as superintendent and my life as a husband and father to three children evolve, I realize more than ever the key role communication plays in our ability to succeed both personally and profession­ ally— and conversely, the consequences of inadequate or faulty communication. A quote I remember hearing is all too true: “We should communicate not just to be understood, but moreover so as not to be misunderstood.” As I strive to improve my communication skills, I realize that it’s no easy task. It takes consistent attention and effort, and a good amount of practice too. But the payoff of communicating effectively makes the struggle worthwhile, if just to make work life and home life flow a bit easier. Glen Dube, CGCS MetGCSA President Tee to Green March /April 2016 February, I made my way to the MGA building in Elmsford, NY I had scheduled a meeting with the MetGCSA’s newly hired executive director, Mike McCall. When I arrived, our executive secretary, Susan O ’Dowd, escorted me down the hall to Mike’s office on the first floor. Greeting Mike, with a “Welcome to the Met,” he rose from a crouched position behind his desk where he had started to unpack his belong­ ings. After waving me inside with a friendly, “Hey, come on in,” our conversation began. Having served on the MetGCSA’s Execu­ tive Director Search Committee, I knew that Mike comes to us with a wealth of knowledge and experience acquired over the course of his varied and successful career. Many of you may already know Mike or have done business with him as he has been a superintendent, general manager, and for the past 15 years, managing member of McCall Management Group, LLC, a consultant and management firm focusing on organiza­ tional assessments, strategic planning, prob­ lem solving, project management, and recruiting for a broad range of industries, from hospitality to government. Our discussion, which I am sharing here, will give you insight into not only Mike’s goals and aspirations for the association and industry, but also a glimpse of who he is out­ side the world of golf. (You might also find it interesting to revisit the article “Naval Officer Turned Super Shares Valuable Lessons Learned in Leadership,” which Mike wrote for our March/April 2004 issue of Tee to Green. You will find it archived on metgcsa.org.) Please join the MetGCSA Board of Direc­ tors in welcoming Mike McCall as our asso­ ciation’s new executive director. Tee to Green March/April 2016 Everything that the Met stands for, I standfor—-from professionalism and government advocacy to a passion for and commitment to enhanciof golf^ ^ TTG: Why did yon reach out and apply for the executive director position? MIKE: Although I left the golf course superintendent role, I still have a strong affiliation with the golf course industry. Everything that the Met stands for, I stand for—from professionalism and government advocacy to a passion for and commitment to enhancing the game of golf The position is complementary to my company’s mission of providing competent professional services with the utmost integrity to enhance or­ ganizations’ financial, operational, customer service, and administrative processes. Com­ bine this, with my background as a superin­ tendent, and it seemed like a natural fit. TTG: What experience are you bringing with you to help the Met grow into the future? MIKE: I feel that my experience as a busi­ ness owner, superintendent, general man­ ager, naval officer, and school board presi­ dent has provided me with a diverse set of skills that will help me meet the internal needs of the association—those of both the Met board and its members—and then expand the Met’s circle of influence to what I’ll call external customers: other industry organizations. My whole life has been about continuous improvement, so in the end, I hope to leave the Met (not for some time, of course) in a better place than when I started. This is an amazing industry with tremendous individ­ uals, and I am honored to have a role work­ ing with the Met. TTG: As the owner of McCall Management Group, what did you learn when you first started your business, and how have you kept it afloat? MIKE: Starting and maintaining a business sounds glamorous, but it’s much tougher than many imagine. You can’t rely on a con­ sistent paycheck every week. You have to get out and hustle to make things happen. You always have to sell yourself and your serv­ ices. Funny, though, because the truth is that we all have to sell ourselves, whether were self-employed or an employee trying to maintain a position or secure a new job. TTG: What is one of your goals as the exec­ utive director? MIKE: In this business, especially in the Met area, virtually everybody can grow and maintain high-quality turf. As far as associ­ ations go, the Met is the cream of the crop. I do believe, however, that all of us in the Met—and the industry as a whole—would be well served by enhancing our business skills. By that, I mean our communication (both verbal and writing) and presentation skills; our financial and time management skills; our personnel management and lead­ ership skills, as well as a whole host of other related nonagronomic expertise. Our universities, seminars, and the Golf Industry Show all do a great job in prepar­ ing us with agronomy skills. But we don’t get a lot of training in skill areas that are essential in communicating and building relationships with our green committees, boards, even town supervisors; were left, instead, to seek them out on our own. As executive director, I would like to see not just our association, but also the entire industry, focus on offering the necessary training in those nonagronomic areas early on in one’s career. When I was in San Diego, I had a nice talk with Steve Mona, CEO of the World Golf Foundation, and discussed with him how the GCSAA has tried to ini­ tiate this in the past with only modest suc­ cess. Absorbing these skills requires behavior modification that is never quick and easy. GCSAA members will need to see how acquiring these skills will benefit them and their careers. Flow many times have we heard about someone losing their position not based on turf conditions, but due to a lack of commu­ nication, budget management, basic business savvy? I think we all would agree that the current role of the superintendent has evolved into much more than a turfgrass manager, so I am not sure why we are lag­ ging behind in areas of nonagronomic pro­ fessional development. This is certainly an area I feel committed to improving. The recent Assistant Superintendent CareerBuilding Seminar is a great example of the type of training I’m talking about. TTG: You were a successful superintendent for a number of years; it's still in your blood, I can tell. What do you miss most about being out there every day on the course? MIKE: It’s funny because as both a naval officer and superintendent I enjoyed the early mornings. Not necessarily the waking up/alarm clock part, but the sunrises. I still am in the industry and driving into a golf course most days. To me, there is nothing better than being around the environment and landscape of a golf course. You know ... the unique beauty of it, the result of man and nature working together. Then there’s the immediate gratification of mowing, particularly on days when everything gets mowed. I also miss seeing the course spring to life in May/June—the result of all the hard work that started in late August. TTG: What word do you think best describes a successful superintendent? MIKE: Diligent. TTG: You have been a MetGCSA member for nearly IS years. What do you see as one of our association’s strong points? MIKE: Professionalism, which is the reason I joined in the first place. TTG: On theflipside, what do you think the MetGCSA needs to improve on? MIKE: Exclusivity, cliquishness among members. This is a problem common to vir­ tually all organizations but one that we can easily overcome if we all just make an effort to move outside of our comfort zone and strike up a conversation or sit with someone new at each meeting. Believe me, I’m just as guilty as anyone on this one. TTG: Family life. What does Mike McCall enjoy doing after work and on the weekend? MIKE: Well, I’ve been married 25 years to my wonderful wife, LeeAnn. We have two daughters: Sarah, 16, and Madeleine, 15. I enjoy playing sports with my children . . . softball, tennis, basketball, and on occasion, recreational golf. I work out, run, lift Tee to Green March/April 2016 o I think of being a Met member like wearing a badge of