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Electronic Theses & Dissertations
The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry
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In Collections
Electronic Theses & Dissertations
Copyright Status
In Copyright
Material Type
Theses
Authors
Kim, Mi-ran
Date Published
2010
Subjects
Consumer satisfaction
Customer relations
Customer loyalty
Tourism--Government policy
Tourism--Government policy--U.S. states
Tourism
Hospitality industry
Program of Study
Community, Agriculture, Recreation, and Resource Studies
Degree Level
Doctoral
Language
English
Pages
xii, 120 pages
ISBN
9781124338224
1124338225
Permalink
https://doi.org/doi:10.25335/8215-j730
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