Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments

In Collections: Electronic Theses & Dissertations

Copyright Status: In Copyright

Material Type: Theses

Authors: Cha, JaeMin

Date: 2005

Subjects: Consumer satisfaction
Customer relations
Customer services
Food industry and trade
Food service employees

Program of Study: Communication

Degree Level: Doctoral

Language: English

Pages: xiii, 109 pages

Permalink: https://doi.org/doi:10.25335/8gsr-jk94