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Thesis Advisor: Hult, Tomas
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Subject: Marketing
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Electronic Theses & Dissertations
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Theses
2
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English
2
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In Copyright
2
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Consumer behavior
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Consumer complaints
1
Electronic commerce
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Returning goods
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Managing the Online Conversation : The Roles of Expressed Behavioral Commitment and Decreased Customer Effort in Online Customer Reviews
Beck, Jonathan Michael
Text (2019)
Part of
Electronic Theses & Dissertations
Enhancing e-commerce performance : product return and online customer review perspectives
Zhang, Yufei
Text (2018)
Part of
Electronic Theses & Dissertations
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