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Electronic Theses & Dissertations
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Apologizing
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Business communication
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Consumer behavior
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Corporate image
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Miller Robert L
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Consumer response to online recommendation systems and the moderating role of product knowledge and product involvement
Lee, Sungmi, 1980-
Text (2007)
Part of
Electronic Theses & Dissertations
What's in an apology? : virality and source effects on evaluations of crisis response strategies via Facebook
Yuan, Shupei
Text (2013)
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Electronic Theses & Dissertations
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