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Variations in consumer postpurchase responses : the effects of satisfaction level and complaining behavior

Variations in consumer postpurchase responses : the effects of satisfaction level and complaining behavior

Halstead, Diane Marie

Text (1990)

Part of Electronic Theses & Dissertations

Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments

Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments

Text (2005)

Part of Electronic Theses & Dissertations

The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context

The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context

Vajrapana, Paphajree

Text (2019)

Part of Electronic Theses & Dissertations