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Collection: Electronic Theses & Dissertations
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Language: English
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Subject: Consumer satisfaction
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Subject: Customer relations
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Material Type
Theses
5
Copyright Status
In Copyright
5
Subject
Customer loyalty
1
Customer services
3
Customer services--Management
1
Customer services--Quality control
1
Electronic commerce
1
Food industry and trade
1
Food service employees
1
Hospitality industry
1
Teleshopping
1
Tourism
1
Tourism--Government policy
1
Tourism--Government policy--U.S. states
1
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Variations in consumer postpurchase responses : the effects of satisfaction level and complaining behavior
Halstead, Diane Marie
Text (1990)
Part of
Electronic Theses & Dissertations
The importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry
Kim, Mi-ran
Text (2010)
Part of
Electronic Theses & Dissertations
Service agility : a crucial component of service strategy
Miller, Joseph C.
Text (2010)
Part of
Electronic Theses & Dissertations
Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments
Cha, JaeMin
Text (2005)
Part of
Electronic Theses & Dissertations
The effect of e-service quality on perceived value, satisfaction and loyalty : an updated e-service quality scale for an online shopping context
Vajrapana, Paphajree
Text (2019)
Part of
Electronic Theses & Dissertations
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